calvin & hobbes™ “providing the best for your information systems.”

Calvin & Hobbes™

“Providing the best for your Information

Systems.”

Calvin & Hobbes™ 2

Logo

Calvin & Hobbes™’s logo is based on the nature of its business. The square shaped futuristic design indicates the firm’s dealings with systems & technology.

The 4 colours highlights the fact that C&H is vibrant, and its values are based on unity with no discrimination

Its simple yet colourful design will help clients & potential clients to easily remember the logo


Mission Statement“The mission of Calvin & Hobbes

is to make a positive impact in the growing need for

Information Technology in Malaysia, primarily by providing

& maintaining highly sophisticated I.T. infrastructures

for business organizations, through skilled & confident technicians using the latest

technological software & hardware.”


Location

Map image from http://www.photronixm.com/map.htmBuilding image from http://www.bc.edu/bc_org/avp/cas/fnart/fa267/jahn/jahn10.jpg

Calvin & Hobbes™ is located in the heart of Cyberjaya in between MMU & MSC Headquarters.

Cyberjaya suitable location due to its reputation as one of Malaysia’s most technologically advanced sites.

Advantage to be located near Putrajaya which is the future administrative capital of Malaysia.


Location

Calvin & Hobbes™ headquarters at CyberjayaImage from http://www.bc.edu/bc_org/avp/cas/fnart/fa267/jahn/jahn10.jpg


President

Chief Operations Officer/ Vice President

Chief Financial Officer

Human ResourcesManager

Marketing Director

Operations

TechnicalSupport

Finances/Accounting

Staffing

TrainingBudgetary

Control

Advertising

PromotionResearch &

Development

Office Administration

Staff InfrastructureOrganization Structure


OperationsThe most important department because it carries out all business operations & procedures

Main function is to carry out active tasks such as sending out technicians for I.T. implementation in another company

Technical Support is to ensure that implementations are performing efficiently, and are on roll call should clients require assistance

Research & Development’s function is to improve on current technology in order to keep up to date with the constantly improving industry

Office Administration is the mediator between the various departments, which also handles all the documentation & communication with clients

Staff InfrastructureDepartmental Functions


FinanceBasically, the financial department’s main task is to ensure that the firm’s accounts are balanced and that the firm’s finances are stable

The department is in charge of billing, invoicing & employees’ payroll

Collaborate heavily with Office Administration due to the large amounts of documentation involved

A budget committee within the department along with the President & Vice President present a Budget Report at the beginning of every year, and the department is responsible in making sure the firm sticks to that budget as close as possible



Human ResourceResponsible for training new employees with the skills required in various positions within the company

Staffing is the function in which the department has to delegate workers with sufficient skills to departments/ job responsibilities which they suit best

Staffing also encompasses hiring/sourcing new employees such as fresh graduates, as well as retrenching workers that are not meeting the firm’s standard of quality



MarketingMain function is to make the company, it’s vision & services known to the public world

Advertising requires the department to introduce new services/ packages through various mediums such as television/ expos/ corporate visits

Promotion involves making current services more attractive by the use of benefits & premiums. Marketing is basically responsible for convincing potential clients to purchase our services



Innovation Vs. StabilityC&H focuses more on financial stability rather than attempting to be creative with risk at hand

Organization CultureUsing the outcome approach, cultures are described

in terms of the following variables:

Strategic versus Operational Focus

Although we are focusing to reach our long term goals, we at C&H are more concerned with the details at hand in the present time

Outcome versus Process OrientationThe management at C&H places great emphasis on techniques, processes, or methods used to achieve results rather than the results themselves because a weak setup will only result in a weak system


Team versus Individual orientationThe work conducted by C&H require lots of teamwork. For just as we set up corporate systems, the technicians themselves operate as a unit system – each with unique skills to complement one another

Customer Focus versus Cost ControlManagement & employees at C&H are bred to place priority on the client at all times regardless of the costs at hand. In this industry, client recommendations are important and therefore C&H aims to be at the top of any client’s list of recommendations.




Internal verses External OrientationDue to the nature of this industry, which is constantly improving in technology with each passing day, C&H is required to be able to adapt to external factors should it prove necessary



Centralized versus Decentralized decision making

Employees within C&H’s workforce are entitled to make decisions concerning technical aspects of their work as they are sufficiently equipped, and their manner of work requires them to act direct & quickly


Business ProcessDetails on how Calvin & Hobbes™ operates

Step 1: Client registrationWhenever a new client requests for C&H’s services, the client is required to register with Administration first

Upon registration, the client is required to release certain information which is required for analysis

Confidentiality is of the highest priority

With the information gathered, Finance Dept. is then able to verify the client’s financial stability based on liquidity, net assets & so on

Once the client is proven financially stable, the necessary information is then sent to Operations Dept. for analysis



Step 2: PlanningThis process involves design of the new system & cost control

Using the analysis results, Operations Dept. is then able to design a new system based on the needs of the client

Once a draft is available, Operations Dept. then collaborates with Finance Dept. to ensure that costs are used at an optimum rate

Upon approval from higher management, the final blueprint is then designed while Finance Dept. prepares an invoice which is to be sent to client

Administration will then maintain contact with client and wait for a response. Should the client accept the design & the costs involved, the hardware & software will then be sourced as C&H is not a manufacturing firm.



Step 3: ImplementationThis step requires direct involvement from C&H, and is usually the most crucial & critical phase

Human Resource will assess the blueprint design & then delegate the job responsibility to the group/team with appropriate skills for the job

C&H technicians/engineers are then sent to the client’s firm during off-peak hours as to not interfere with client’s operations

The technicians/engineers will then install various hardware & software based on the system design

A system check/ run-through will be conducted to ensure that the system operates efficiently



Step 4: BillingOnce the job is done, the client is then billed & required to pay through various options

Once the client has been billed, he/she is required to at least pay up 60% within the next month

The remaining 40% will then be spread out over the next few months but with higher increments the longer the client takes to pay

Calvin & Hobbes’ method of payment is designed in such a way to accommodate firms which are not able to pay a huge lump sum of money at one go – this taken into consideration that the costs for new systems implementation is relatively high

The costs will include a service charge, as well as costs for the hardware & software



Step 5: Post Implementation AnalysisR&D Dept. requires feedback on the system performance in order to further develop better systems

From time to time, the client will be asked to submit feedback reports on the system’s performance

Using this report, R&D will then develop better, faster and more efficient systems to enhance productivity

Should the system perform with disappointing results, Customer Support is then sent to rectify whatever problems

Also based on feedback, Marketing will then use the responses to generate advertising & promotion for Calvin &Hobbes’ services


Customer ResponseTestimonial from satisfied customers on Calvin &Hobbes™

excellent service

“Impressive!! Really

impressive!!”

Jack Bauer, CEO, Canon Inc.(M) Sdn.

Bhd.

“I can’t believe how fast it got done… and things are moving far more efficiently now. They’ve done a marvelous job.”

“Calvin & Hobbes have proven that they’re just not all talk. Operations within our organization has improved by miles thanks to their new system.”

David Moysey Jr.,Managing Director, Nestle (M) Sdn. Bhd.

“I wanted excellence. Calvin & Hobbes gave me that.”

Sabrina Cornell Chew,CEO, The Star (M) Sdn. Bhd.

Arvind K. Gunaseharan,President, Coca Cola

(M) Sdn. Bhd.


References Logo

http://www.edcenter.sdsu.edu/images/header/logo-med.png

Organization Culturehttp://www.cba.uri.edu/scholl/Notes/Culture.html

Images from Customer Response http://www.npr.org/about/jobs/intern/2000intern/susan.jpg http://www.google.com/press/images/george.jpg http://www.niu.edu/pubaffairs/photos/hi/board/moser,george.jpg http://www.who.int/multimedia/annan2001/annanphoto/aannan00

8.jpg

calvin & hobbes™ “providing the best for your information systems.”

Documents

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calvin hobbeslocationmap

important department

stablethe department

firms dealings

firms finances

information technology

various departments