Calling Voyager: Interface Design for NASAs Deep Space Network

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  • Calling VoyagerUser Experience Design for NASAs Deep Space Network

    2017 California Institute of Technology. Government sponsorship acknowledged. @shodoshan

  • Once I thought I knew a lot. Then I was sure I knew a little. Now, I know that I know nothing.

    -Private Dowding

  • Setting the Scene

    What is the DSN?

    WHO is the DSN?

    Change is inevitable

    Designing for change: What didnt work

    Designing for change: What worked

    What were planning

  • Setting the Scene

    What is the DSN?

    WHO is the DSN?

    Change is inevitable

    Designing for change: What didnt work

    Designing for change: What worked

    What were planning

  • An Intriguing Design Challenge

    Old and new technologies combined

    60 years of history

    Designs need to last 20 years

    40 years of human habit

  • https://www.nasa.gov/mission_pages/juno/images/index.html https://www.nasa.gov/mission_pages/apollo/apollo11.html https://www.nasa.gov/mission_pages/cassini/images/index.html

  • Getting On With It

    What is the DSN?

    WHO is the DSN?

    Change is inevitable

    Designing for change: What didnt work

    Designing for change: What worked

    What were planning

  • Operator Persona

    Mostly male

    Mostly older

    Highly technical but not IT people

    Highly educated 40 years ago

  • Situation Awareness

  • The Good Old Days

  • Three Cultures

  • *Dramatic Music*

    What is the DSN?

    WHO is the DSN?

    Change is inevitable

    Designing for change: What didnt work

    Designing for change: What worked

    What were planning

    Photo credit: http://www.michaelmedved.com/column/dems-gloom-may-seal-their-doom/ Photo credit: https://hoopsonvs.blogspot.com/2015/08/the-end-is-nigh.html

  • Photo credit: https://www.videoblocks.com/video/earth-from-space-showing-sunrise-over-the-americas-elements-of-this-render-furnished-by-nasa-wjva9qd

  • Three Links Per Operator

    + +=HARD

  • Three Links Per Operator

    + +=MUCH HARDER

  • Three Links Per Operator

    + += the wild, wild west

  • Charge Boldly Forward

    What is the DSN?

    WHO is the DSN?

    Change is inevitable

    Designing for change: What didnt work

    Designing for change: What worked

    What were planning

    Photo credit: https://www.askideas.com/baby-girl-making-angry-face-funny-image/

  • How to Incite Revolution

    Big changes with no user research

    Drastic changes without good reason

    Changes with good reason that are too drastic.

    User Acceptance Testing

  • Embrace the slow blink

    What is the DSN?

    WHO is the DSN?

    Change is inevitable

    Designing for change: What didnt work

    Designing for change: What worked

    What were planning

  • Evolution, Not Revolution

    Involve early, involve often

    Build trust

    Iterations

    Slow and steady wins the race

    plus these techniques:

  • #ProTip 1: Observations

    Watch them do what they do, where they do it.

    Observe normal and non-normal situations

    Watch, dont get involved

    Take notes; ask questions later

  • #ProTip 2: Experiential Research

    Do. The. Thing.

  • #ProTip 3: Paper Prototypes

    Theyre cheap

    Theyre quick

    Theyll get you 80% of the way there

  • #ProTip 4: Participatory Design

    Directional, not prescriptive

    Great for hierarchy of info

    Great for seeing how they think

  • #ProTip 5: Paper Dolls

  • #ProTip 6: What changed Tests

  • #ProTip 7: Cultivate Ambassadors

    Make friends with your users

    Not just the happy ones

    Close the loop when they give you feedback

  • #ProTip 8: Banana Bread

    Im just sayin

  • The Future of Deep Space Ops

    What is the DSN?

    WHO is the DSN?

    Change is inevitable

    Designing for change: What didnt work

    Designing for change: What worked

    What were planning

  • How Far Can We Evolve?

    Modern technologies but not too modern

    Automation

    PR and Goodwill

    Training

    Photo credit: https://mars.nasa.gov/news/a-mixed-reality-trip-to-mars/ Photo credit: http://bit.ly/2ENkJDy

  • Your Turn

    Questions? Thank you!

    @shodoshan Krys.Blackwood@jpl.nasa.gov

    Want More? DSN: deepspace.jpl.nasa.gov

    Human Interfaces Group: hi.jpl.nasa.gov