Calling Voyager: Interface Design for NASA’s Deep Space Network

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Calling Voyager User Experience Design for NASA’s Deep Space Network © 2017 California Institute of Technology. Government sponsorship acknowledged. @shodoshan Once I…

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Calling Voyager User Experience Design for NASA’s Deep Space Network © 2017 California Institute of Technology. Government sponsorship acknowledged. @shodoshan Once I thought I knew a lot. Then I was sure I knew a little. Now, I know that I know nothing. -Private Dowding Setting the Scene What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning Setting the Scene What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning An Intriguing Design Challenge Old and new technologies combined 60 years of history Designs need to last 20 years 40 years of human habit https://www.nasa.gov/mission_pages/juno/images/index.html https://www.nasa.gov/mission_pages/apollo/apollo11.html https://www.nasa.gov/mission_pages/cassini/images/index.html Getting On With It What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning Operator Persona Mostly male Mostly older Highly technical – but not IT people Highly educated – 40 years ago Situation Awareness The Good Old Days Three Cultures *Dramatic Music* What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning Photo credit: http://www.michaelmedved.com/column/dems-gloom-may-seal-their-doom/ Photo credit: https://hoopsonvs.blogspot.com/2015/08/the-end-is-nigh.html Photo credit: https://www.videoblocks.com/video/earth-from-space-showing-sunrise-over-the-americas-elements-of-this-render-furnished-by-nasa-wjva9qd Three Links Per Operator + + =HARD Three Links Per Operator + + =MUCH HARDER Three Links Per Operator + + = the wild, wild west Charge Boldly Forward What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning Photo credit: https://www.askideas.com/baby-girl-making-angry-face-funny-image/ How to Incite Revolution Big changes with no user research Drastic changes without good reason Changes with good reason that are too drastic. “User Acceptance Testing” Embrace the “slow blink” What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning Evolution, Not Revolution Involve early, involve often Build trust Iterations Slow and steady wins the race … plus these techniques: #ProTip 1: Observations Watch them do what they do, where they do it. Observe normal and non-normal situations Watch, don’t get involved Take notes; ask questions later #ProTip 2: Experiential Research Do. The. Thing. #ProTip 3: Paper Prototypes They’re cheap They’re quick They’ll get you 80% of the way there #ProTip 4: Participatory Design Directional, not prescriptive Great for hierarchy of info Great for seeing how they think #ProTip 5: Paper Dolls #ProTip 6: “What changed” Tests #ProTip 7: Cultivate Ambassadors Make friends with your users Not just the happy ones Close the loop when they give you feedback #ProTip 8: Banana Bread I’m just sayin’ The Future of Deep Space Ops What is the DSN? 
 WHO is the DSN? Change is inevitable Designing for change: What didn’t work Designing for change: What worked What we’re planning How Far Can We Evolve? Modern technologies – but not too modern Automation PR and Goodwill Training Photo credit: https://mars.nasa.gov/news/a-mixed-reality-trip-to-mars/ Photo credit: http://bit.ly/2ENkJDy Your Turn Questions? Thank you! @shodoshan Krys.Blackwood@jpl.nasa.gov Want More? DSN: deepspace.jpl.nasa.gov Human Interfaces Group: hi.jpl.nasa.gov