call a doctor plus success through utilization august 26 th, 2014
TRANSCRIPT
Call A Doctor PlusSuccess through Utilization
August 26th, 2014
YOU FACE MANY CHALLENGES Looking for ways to deliver the best value for minimal cost Adjusting to the constantly rising cost of Healthcare Navigating the waters of the ACA and other legislation Driving productivity and overall employee output Attracting and keeping the very best talent Your HR team is inundated, leaving very little time to
evaluate and implement new concepts
Call A Doctor Plus Can Help!!
WELCOME TO CADR+Call a Doctor Plus is a program designed
specifically to help you save money and drive
productivity by utilizing technology to provide your
employees with efficient, immediate access to
Healthcare solutions and other personal services.
A NEW PARADIGM IN HEALTHCARE Talk to a Doctor in minutes, 24/7/365 On-demand access via phone, computer or mobile app
78% of office visits can be handled via phone* No co-pays, deductibles or per-use charges Each call saves ~$325 in traditional Healthcare costs 14 minute average response time, 91% resolution rate “Plus” access to other Health Professionals and services Covers your employees and their families
*American Medical Association
Step 2.
Request consultStep 3.
Talk with a physician
Step 4.
Resolve the issueStep 6.
Follow-up
You simply log on to your account or call Teladoc, 24/7/365, to request either a telephone or video consultation.
A board-certified physician licensed in your state reviews your medical history and provides a consultation over the phone or through video, just like an in-person visit.
The physician recommends the right treatment for your medical issue. If a prescription is necessary, it is electronically sent to your pharmacy of choice.
Teladoc sends you a follow up email to ensure that you got the care you needed and to see if you have any feedback on your experience.
Step 1.
Medical history
You are required to complete your medical history online, by phone, or by faxing a paper form prior to requesting a consultation.
Step 5.
Continuity of care
The physician documents the results of the consultation in your medical history. Consultation information can be sent to your primary care physician.
HOW IT WORKSYou have cold-like symptoms but don’t have the time to sit in an urgent care waiting room. Instead you use us!
Top 10Diagnoses
1. Sinus Problems2. Urinary Tract Infection3. Pink Eye4. Bronchitis5. Upper Respiratory Infection6. Nasal Congestion7. Allergies8. Flu9. Cough10. Ear Infection
Electronic prescribing (SureScripts) or by phone.
Frequency of prescribing lower than same diagnoses when comparing best provider practices (about 80% vs. 83%)
Use of antibiotics limited to short durations; patient education and physician reminders for appropriate use
No prescribing of DEA-controlled substances, medication for psychiatric illness, or lifestyle drugs.
Generic drugs automatically recommended
PrescriptionManagement
COMMON USE
HIGHEST QUALITY OF CAREBetter clinical quality comes from directly managing our own network or physicians.
97%Teladoc physician satisfaction rate
Board-certified Board-certified in internal medicine, family practice, emergency medicine or pediatrics.
State-licensed State-licensed in their respective states.
Experienced Experienced, with an average of 15 years of practice.
Primary Source Verified
Verified through the National Practitioner Data Bank (NPDB) and the American Medical Association (AMA) Board certification, work history, peer reference, State licenses, monthly state sanction reports, DEA license, criminal and civil background.
Credentialed The first and only telehealth company in the US to have a provider credentialing process that is certified by NCQA.
U.S. residents U.S. residents, living and working in the United States.
*NCQA is the National Committee of Quality Assurance
14 min
95%
91%
100%
$0
Average Physician response time
Member satisfaction
Patient issues resolved
Follow up QA email within 48 hrs.
Cost per consultation
USE CADR+ WHEN YOU: Need basic medical care 24/7 Don’t want to go to UC/ER Can’t get a timely appointment with your PCP Need Rx prescription/refills* for common conditions Can’t afford your insurance copay or deductible Can’t take off work or school Can’t meet face-to-face with physician/specialist Need medical care access from remote locations Traveling and in need of medical care
*If appropriate
“PLUS” THESE ADDITIONAL SERVICES
Telephonic CounselorsSpeak directly with highly educated consultants who are ready to help guide you through life’s challenges.
Legal & Financial AdvisorsTalk with a network attorney or financial consultant by phone for as long or as many times as you need.
Childcare & Eldercare ServicesComprehensive services to help with all your needs while providing care for the loved ones in your life that need it most.
Medical Bill SaverLet our Bill Saver team work on your behalf to reduce what you owe. Pay only 25% of the total savings!.
WellCard Discount CardSavings on a wide range of healthcare products and services like prescription drugs, lab tests, vision and dental care.
Online Work-Life ResourcesIn-depth resources and guides for issues from adoption to college planning, elder care to emergency care and more.
OUR RECIPE FOR YOUR SUCCESS
Quality + Convenience=
Utilization + Savings
MARKETING & AWARENESS Awareness, adoption, activation, utilization Work together to educate your employees
Email Campaigns Welcome Webinars Introduction Memos Posters Envelope Stuffers Customized Website (Can be Co-Branded!) And more!
Successful promotion leads to increased savings!
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Kubi DisplayWith Tablet
HealthSpot Station
THE ADMIN PORTAL All member info stored in the cloud Available to you on-demand, 24/7 Add, edit or terminate employees in real time Your information is secure, redundant and backed up We can add any number of employees in minutes Members emails and phone numbers are 100% private
DELIVERING COST SAVINGS
Based on Teladoc reporting. Actual savings may vary based on geography.Productivity savings based on U.S. Dept. of Labor data.
THIRD-PARTY VALIDATION Case Study: Rent-A-Center
100% participation, comprehensive promotion, co-pay support $1.3MM savings in first 2 years, $1.8MM savings in year 3
2014 Rand Study Study of over 300,000 Teladoc patients 6% return visits vs. 13% for office visits and 20% for ER
2014 Harvard Study Studied the impact on spending for 7 and 30 day timelines Suggests that 25% of visits offset ER, rather than 8% Savings per consult estimated at $712 vs. $325
BUSINESS CASE FOR CADR+ Every time CADR+ is used
there is an economic benefit to the Employer
The less traditional insurance used the greater the savings for the Employer
Improves employee productivity due to less time off needed
Possible Carrier credits available to help offset cost
Provides you with maximum plan design flexibility to raise co-pay or deductible offset by CADR+
Lowers employee’s out of pocket expenses
Drives Goodwill Enhanced benefits package
A True Win/Win for Employers and Employees!
NEXT STEPS – IT’S EASY! 1. Execute the Group Service Agreement
2. Set-Up Your Account in our System Member Census File (basic EE info) New Group Questionnaire (info about your company)
3. Implementation Kickoff Call with Account Manager Establish the relationship, confirm info Determine plan of attack, promotional calendar
4. Rollout promotional campaign to your employees Begin educating your employees Drive awareness, activation and utilization
5. Quarterly analysis and adjustments (if necessary)
YOU’RE IN GOOD COMPANY
THANK YOU!!