CALL16-911FOR YOUR MEDICALEMERGENCIES

LIFELINE 16-911We save lives.

Lifeline is the biggest, fastest, most reliable private ambulance company in the Philippines.

For over 25 years, we have lived up to our mission and vision of providing reliable and efficient emergency medical response services to those in need of it. With over 300,000 lives saved, ours is a name trusted by Manila’s top hospitals, malls, schools, highways, premiere residential villages and business districts, and by the 5.4M members we cover within these areas.

Our world-class ambulances are virtual “Emergency Rooms on Wheels” and are fully-equipped to respond to life-threatening situations with an average response time

of 12 minutes. Once we get to our patient’s side, our focus shifts to stabilizing and transporting him to the nearest hospital or to the hospital of his choice. Our qualified teams of doctors, nurses and EMTs handle the emergency with expertise and care from the second we receive the call. This includes making sure all our patients are thoroughly endorsed to the receiving hospitals and to the doctors-on-duty. Because of our sizeable network of doctors and hospitals, Lifeline can ensure that our patients will have a room and a receiving doctor.

Our reputation and competence have given us the honor of providing ambulance and medical support to VIPs, US Presidents, the Prime Ministers of Australia, Canada and Japan, and our personal favorite, Pope Francis. We are also contracted to cover tournaments, concerts and other major and specialized events in Metro Manila.

We hope you will never need to, but in any medical emergency,remember to call 16-911. We will be there when you need us the most.

MICHAEL H. DEAKIN President and CEO

Lifeline 16-911 Medical, Inc.www.lifeline.com.ph

THE FLEET

Over 60 Ambulances,First Responders,and Fleet SupportOur ambulances or ALPHAS make up 90% of our fleet. Each one meets international standards and is equipped with life-saving medicine and equipment. Our little red cars or CHARLIES serve as our rapid first responders and get to the emergency ahead of the arriving ambulances. Our support vehicles or SIERRAS shuttle medical crew to and from posts, and deliver supplies and mechanics to the ambulances.

SIERRAOperations Managers, Field

Managers and Mechanical Support Teams

CHARLIENurses, Doctors and

Additional Supplies

ALPHANurses, Emergency Medical

Technicians, Paramedics and Doctors

ER on WheelsOur ambulances are virtual Emergency Rooms on Wheels. Each is fully equipped with state-of-the-artmedical and lifesaving equipment including ECGs,parapaks, defibrillators, AEDs, suctions, fluids, oxygen and injectable medications to name just a few.

Over 400 Professionals CaringFor YouAll our ambulances are fully-manned with 3 highly-trained registered nurses and emergency medical technicians or EMTs. In critical cases or upon request, doctors are also onboard responding units. We have over 350 full-time staff and over 100 doctors on-call.

MICHAEL H. DEAKIN

EMERGENCYCONTROL

FASTRESPONSE

TIME

LifePODs and Safety ZonesA safety zone is a defined area of coverage where we contract developers, cities, residential villages, corporations and buildings to avail of membership for their areas of responsibility. Within these safety zones, our points-of-dispatch or LifePODs allow the ambulance and crew to maintain focus on one assigned area. A POD is a dedicated parking area, storage and quarters for the ambulance and its crew. Each POD is fully-equipped with additional facilities, equipment and supplies for theambulance and crew.

Over 30 AmbulanceLocationsOur ambulances and crew are spread across over 30 strategic locations in Metro Manila. This enables us to respond to calls from our members in the fastest possible time.

When a call is made to 16-911, a 4-cornered deployment system is initiated immediately, mobilizing ambulances, doctors and hospitals within seconds. The two nearest ambulances are deployed to respond. The two nearest private and government hospitals are alerted of an incoming patient. A Lifeline doctor is advised of the emergency and is on standby for response or medical control if required. All of this happens even before the ambulance arrives on scene.

DispatchDispatch manages all our patient’s needs, from his records, history, preferred hospital and doctors to the endorsement protocols in receiving hospitals, as well as traffic and re-routing if required. Each emergency is being managed from the minute the call is made.

EndorsementOur relationship with contracted hospitals allows for a fast and efficient method of patient endorsement for immediate and accurate care upon reaching the ER. This saves valuable time and helps in selecting the right hospital for every emergency.

Hospital NetworkLifeline has strong relationships and contracts with over 20 of the best tertiary hospitals in Metro Manila. This allows us to facilitate the fastest possible endorsement times for patients.

We average a 12-minute response time in Metro Manila.As a benchmark, the standard in New York is a response timeof 10 minutes or under, and in California, 15-minutes or under.

COMPETENCE EXTENDEDSERVICES

Jump TeamsLifeline has specialized Jump Teams that are trained for specialized responses in medevac transfers and specialized extrication from car wrecks. The psych response teams are trained in handling all types of mental disorders to facilitate safe patient transfers.

Ambulance Standbys/Roving EMTsAmbulance standbys are available for corporate, private, sporting and other special events.Currently, we are the official provider for the top brands in mixed martial ar ts, soccer, golf,swimming, marathons, and triathlons.

Event CoverageFor specialized events and tournaments

Roving EMSFor events and malls

Custom Event EMSTailor-made to suit each event

VIPs Covered Cleared by■ Trump■ Obama■ Trudeau

■ Turnbull■ Juncker■ Xi Jinpin

■ Putin■ Medvedev■ Bush

■ Pope Francis■ Arroyo■ APEC 2016-2018

■ US State Department■ US Embassy■ Swiss Guard■ Vatican

Lifeline is the first DOH licensed ambulance company in the Philippines. It is important to ensure that your provider is fully-licensed by the DOH and complies with the provision that a vehicle may only be called an “ambulance” if it maintains the minimum requirements in equipment, supplies, training, medications, communications, back-up units and protocols as determined by the DOH.

Lifeline is the first and only ambulance company to comply with DOLE Department Order No. 174. This vital clearance ensures that no liability on any labor issues is passed on to the clients. Licensing and compliance are extremelyimportant, especially when dealing with lives.

DOH DOLE

Airlift Jump TeamDedicated and well-trained on-duty teams can respond to the

special demands of air transfers swiftly and professionally.

Extrication Jump TeamResponds to vehicular accidents around Metro Manila requiring

specialized tools such as jaws of life, poles, ropes, cutters and spreaders. Ensures no time is wasted while saving lives safely.

Psychiatric Jump TeamProvides on-demand response to the potentially dangerous and

challenging conditions of transporting patients to hospital psychiatric wards. VIPs Covered

Jump TeamsLifeline has specialized Jump Teams that are trained for specialized responses in medevac transfers and specialized extrication from car wrecks. The psych response teams are trained in handling all types of mental disorders to facilitate safe patient transfers.

Dedicated and well-trained on-duty teams can respond to thespecial demands of air transfers swiftly and professionally.

Cleared by

EXTENDEDSERVICES

EMS ACADEMY

EMS AcademyLifeline conducts all its training in-house. The Lifeline EMS academy conducts year-round training for EMTs specializing in pre-hospital care. All our courses have been accredited overseas to meet the high and ever-evolving international standards of EMS.

Lifeline EMS Academy is also the official trainer for the Philippine Air Force 505 Search and Rescue Squadron, the Philippine Army 515 Engineering Brigade and the patrollers on the major tollways of SLEX, NLEX and TPLEX.

Home Care andDiagnosticsWe offer our members 24/7 doctor-on-call services. Our doctors and nurses visit patients at their homes oroffices, providing convenient and affordable professional medical ser v ices. This includes doctor consults and laboratory tests.

24 HR DoctorConsultsDoctor phone consultations for minor medical events or advice can reduce the number of unnecessary trips to the ER by 30%.

ClinicsLifeline currently operates school, corporate, barangay and fully-equipped crit ical care/emergency clinics with complete diagnostics, X-ray, medical specialist and dental services. We can tailor-make the clinic ranging from urgent care 24/7 clinics in residential villages to nurse-only clinics in corporate offices.

Medical Air/EvacOur Alpha and Charlie teams can be rapidly assembled to serve as the airlift response team. On average, Lifeline flies 26 times per year.

Patient Transfer ServicesPatient Transfer Services are non-emergency cases, usually involving hospital to hospital, hospital to home, or home to clinic services. This a pay-per-use service and advanced bookings are required.

Avoid traffic and long waiting times at the hospital with our Doctor On Call and Diagnostics On Call services. Our doctors and nurses will visit your home or office for consultations and laboratory tests offering the utmost in comfort and convenience.

This service is especially helpful for blood tests requiring fasting. Proper scheduling will ensure that tests are done at the correct time quickly and hassle-free. Our partner for this service, LCM Diagnostics, has been been providing accurate and reliable medical laboratory services for over 35 years and is inconformity with its ISO 15189 accreditation.

Doctors On Call

Control and Tracking

Diagnostics On Call

D.O.C.

Transparency

All units are GPS tracked 24/7 to ensure the fastest response time and to manage expectations.Full travel reports are available for every run.

Other control measures we have in place are dashcams for the safety of our patients, and personnel tracking devices on our crew to enable us to send the closest on-duty staff during emergencies.

LIFELINE 16-9112 0 1 8 B Y T H E N U M B E R S

Time StampsPLDT: Voice RecordedGPS: Time Engine OnTime MobileRoute Taken and Time PassedKilometer ReadingArrivalAssessmentHospital StampEndorsement

DENR

ISO 15189 Accredited Diagnostic & Medical

Laboratory forLCM Philippines,Inc.

2005Asian Business &

Marketing Quality Award“Most Outstanding World Class

Ambulance Service”

2006National Shoppers

Choice Award“Number One

Ambulance Service”

2014MVP Bossing Award for

Entrepreneurship

2016 CEO EXCEL Awards of

Communication Excellence in Organization

2005Philippine

Quality Awards forBusiness Excellence“Philippine Business

World-Class”

2006National Shoppers

Choice Award “Most OutstandingAmbulance Service

Product”

2006National Product Quality

Excellence Award“Best On Time Ambulance

Provider”National Award

2014 National Customers

Choice Annual Awards“Most Outstanding

Ambulance Services”

Southeast AsiaPrehospital Emergency Care

College

Australasian Registry of EmergencyMedical Technicians

ParamedicsAustralasia

Private EMSProviders

AssociationPhilippines

PRC BIR SSS PAG-IBIG PhilHealth

COMPLIANCES PARTNERSClinics

Corporate Clients

Schools Protected Zones

Hospitals

Accreditation

Awards and Citations

Ayala Alabang VillageRockwellGlaxoSmithKlineAyala Greenfields

Adventis Medical CenterManila Pasay CitySkyline Hospital Bulacan Antipolo Doctors HospitalAmisola Maternity HospitalBrigino General Hospital BulacanTri City Medical Center PasigCalamba Medical Center LagunaUHBI-Paranaque Doctors HospitalUnited Doctors of LagunaE. Zarate HospitalVRP Medical CenterLas Pinas Doctors Hospital WestLake Medical Center LagunaPremier Medical CenterProtacio Hospital ParanaquePope John Paul HospitalMedical Center Manila

720 Consumer ConnectABS-CBNAsian Eye InstituteAyala Foundation, Inc. - Ayala MuseumActiveone Health, Inc.ADP, Inc.Aseana Business Park EstateAuracle Wellness CenterAsalus Corporation - BDOAFNI, Inc. Phils - ROHQAFNI, Inc. PhilsArcadis Phils, Inc.ANZ BankBeverly Hills

Center for Childhood EducationDomuschelo International SchoolDLSZ (IMUS)European International SchoolPAREF RosehillPAREF RosemontPAREF WoodrosePoveda CollegeThe Learning TreeThe King School ManilaThe Playhouse for Early EducationThe Potter & Clay Christian School

Acropolis SubdivisionAHEHAI EstateAlabang Hills Village Alabang Country Club Allegro MicrosystemAlphaland TowerAyala Greenfield EstatesAyala HeightsAyala Southvale Ayala Westgrove HeightsBlue Ridge A & BCardix-Heart SmartChrist Commission Fellowship Corinthian Garden Dr. Carlos Lasa Jr. CosmeticEcology Village

Manila Polo ClubMascot-Herald BuildingMcKinley Hill VillageMira Nila HomesMetpark Commercial Estates New Manila Rolling HillsNorth GreenhillsNortheast GreenhillsNorthgate Cyberzone Pacific VillagePalladium HomeownersPaseo de MagallanesPhinma Training CenterPortofino HeightsPortofino SouthProcter & Gamble

Centuria Medical ManilaChantons, Inc.Chevron PhilippinesChevron MalampayaChevron Holdings, Inc.Circle Test Training CenterClub FilipinoCor Christus - Westlake Med. CenterCredit Guarantee & Investment FacilityCyrus Logistics Davis Langdon & Sea PhilippinesDepository Trust & Clearing Corp.Ernst & YoungEton Philippines - Eton Centris, Eton Cyberpod

EYA-GTH Manila, Inc.Filinvest Corp, Inc. - AlabangFluor Daniel, Inc.GlaxoSmithKlineGN Power KauswaganGo FluetPhilippines Guard AllHealth Delivery SystemHealthway Medical CenterHyder Consulting Middle EastIntelenet Global ServicesJNE ManilaCardinal Kidney Care CenterMaxicare

MEMBERSHIP COVERAGE CONTACT US

LIFELINEHOTLINE CALLALTERNATE NUMBERS:

16-911839-2520 TO 30

AddressValgosons Building, Lifeline Compound8484 East Service Road, Km. 18, Sucat Parañaque City, Philippines 1700

Mermbershipcustomercare@lifeline.com.ph

Dispatchredroom@lifeline.com.ph

www.lifeline.com.phfacebook.com/Lifeline16911

Academyacademy@lifeline.com.ph

Human Resourceshr@lifeline.com.ph

Individual

Membership Rates Service Fees

Coverage area is Metro Manila and adjacent provinces

FREE use of Ambulance Rescue ServiceFREE use of On-board Equipment and SuppliesFull endorsement to the hospital Access to our 24-Hour Medical Telephone Advisories20% discount on Patient Transfer Services 20% discount on Air Medical Evacuation and Airlift Services15% discount on Home Care Services

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Corporate24-Hour FREE Emergency Calland Dispatch thru 16-91124-Hour FREE Ambulance Rescue Service24-Hour FREE Medical Phone Advisories20% discount on Medivac & Airlift Services20% discount on Patient Transfer Services20% discount on Home Care ServicesTailor-made Clinics to suit every requirement Round-the-clock Nurses with full rotation and selectionAssistance with company health insurance plans and third party administration packages Emergency training and development ofemployees

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■ Antipolo, RizalCainta, RizalTaytay, RizalMeycauayan, Bulacan

Obando, Bulacan San Jose Del Monte, BulacanBacoor, CaviteSan Pedro, Laguna

IndividualsP2,000++ per year

Home CareP1,000++ per home visit

Airlift Jump TeamFor quotation, please call 839-2520 to 30

Extrication Jump TeamP20,000++ per extricationPsychiatric Jump TeamP15,000++ per response+ P1,000 per hour waiting time

Patient Transfer ServicesP4,000++ for membersP8,000 to P10,000++ for non-members

Ambulance StandbyP2,500++ per hour ambulance and 3 man teamP500++ per hour additional for doctor (if required)

Medical Trailer StandbyP1,500++ per hourwith 2 man crew

EMT Team OnlyP2,000++ for 8 hoursP3,000++ for 12 hours

FamilyP10,000++ per year

SchoolP200 to P350++ per student CorporateP250++ per person per year(minimum applies)Site CoverageP10,000 to P170,000++per month

Building CoverageP5,000 to P100,000++per month

Dedicated AmbulancesP400,000++ per month

Prices are subject to change,please call 839-2520 to 30 for updated quotes.