california and nevada’s business communications company
TRANSCRIPT
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California and Nevada’s Communications Company
TelePacific Communications is the largest competitor to AT&T, Verizon and Emparq in its markets
930,000+ lines in service
75,000 business customers
Organic growth: TelePacific is the fastest growing competitive telecom service provider headquartered in California
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A management team that supports you
TelePacific is led by Dick Jalkut and an experienced and proven executive management team.
– With 30 years of industry experience TelePacific’s CEO Dick Jalkut has managed one of this country’s largest Bell Operating Companies with more than 87,000 employees.
Ken Bisnoff, SVP Strategic Opportunities– Responsible for the Telepartner Channel and all major
business development activities– AT&T, TCG, Winstar, CallManage, Inc.
Mike James, SVP Customer Experience– Customer Care, Technical Support, Credit and
Collections, Retention, Account Management – Cable and Wireless, Hong Kong Telecom, Optus
Communications, Bell South Mobility, Sprint PCS, Nortel
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A company that values you
The agent channel is responsible for more than 40% of TelePacific’s revenues.
TelePacific allocates 50% of all it's resources to the agent channel.
TelePacific is not management heavy. If something needs to get done it can get done quickly.
TelePacific believes in providing Best of Class tools for our agents i.e. the agent Extranet, Telepartner Central, the proposal model.
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Providing an outstanding Customer Experience
We provide a level of service to the businesses that is typically only given to the largest corporate
accounts.
Customer Rights:
It is expected that we will take the time to understand the needs of our customers and future customers.
It is expected that we will deal with individuals with respect and dignity. Our customers expect a warm reception and appropriate help whenever it is needed from whomever they contact.
It is expected that we will meet our commitment to resolve issues efficiently and follow-up to ensure the highest level of satisfaction.
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Leadership and Process Management lead to
results
All calls into customer care are answered in 30 seconds or less 95% of the time by a person that can answer and respond to your questions.
TelePacific resolves 93% of all calls into customer care on the first call.
With a team dedicated to accurate invoicing, TelePacific boasts a 99% invoice accuracy.
97% customer satisfaction. More than 2,000 customers are surveyed monthly by Receivable Management Services, a Citigroup Company.
Ongoing display and measurement of important service metrics provide
TelePacific employees the information needed to address areas that require
immediate attention.
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Customers benefit from industry
leading network technology standardsTelePacific provides its services
on TelePacific owned switches and network infrastructure. Local switching, provides unique wide area networking applications and highly cost-effective programs for our multi-location customers.Cisco Powered Data Network
– Fully meshed IP architecture with OC-level backbone
– Multiple OC-level connections to UUNet & Wiltel
– Dynamically Routed using BGP-4
– Aggressive SLAs
15 switches
915 miles metro fiber 1,412 miles statewide fiber 25,000 miles fiber strands
331 collocations 514 wire centers
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Six Companies Rolled into One
Marked entrance into Central Valley$31M in revenues
Positive EBITDA from day
Pac-West TelecommSME Business
2005
$25M in assets1,200 customers2 Lucent 5ESSs
ATGBay Area
2002
TelePacificCommunications
1998
63,000+ customers384,000+ access lines$190.5M in revenues
MpowerCommunications
2006
Completes central California footprint$23M in revenues5,000 customers
61,000 ALEs2 switches
ArrivalCommunications
2007
SONET fiber network with fully-survivable metropolitan fiber rings in six markets
128 on-net fiber-lit commercial buildings Wholesale line of business
MpowerAcquires ICG of California
2003
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Strong growth and high returns
Highlights
TelePacific is the largest competitor to AT&T, Verizon and Embarq in its markets
Recently named one of LA’s fastest growing companies by the Los Angeles Business Journal
Over 100 years of combined executive leadership
Company’s debt rated by S&P and Moody’s
Board or Directors includes former Governor Pete Wilson
TelePacific has more than 1200 employees across 18 regional call centers located in CA/NV
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Full service CLEC: Local / Long Distance /
Data & Internet
Over 75,000 customers
with 930,000+
lines in service
Serving business in California and Nevada and in Chicago as Mpower of
Illinois
Facilities based
Privately owned & funded
Record customer
care metrics
Investments led by Investcorp, GE Capital and Clarity Partners
Timely and accurate commissions
Great provisioning