ca1, ch8, frmca, tillotson

© Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF) and published by Pearson Education, Inc. All rights reserved.

Chapter 12

Building a Successful Career in the Industry

By 2019, 1.8 million more jobs are predicted in the restaurant and foodservice industry.

By 2019, the National Restaurant Association predicts that 14.8 million people will be employed in the restaurant and food service industry.

SKILLS NEEDED FORSKILLS NEEDED FORA SUCCESSFUL CAREERA SUCCESSFUL CAREER

A A careercareer is a profession or work in a particular field, such as is a profession or work in a particular field, such as

foodservice, that individuals choose for themselves.foodservice, that individuals choose for themselves.

A A career laddercareer ladder is a series of jobs is a series of jobs through which people can grow to through which people can grow to further their careers.further their careers.

• Important career skills:Important career skills: • Communication and teamworkCommunication and teamwork

• Positive attitude Positive attitude

• Willingness to learnWillingness to learn

• Technology skillsTechnology skills

• Math skillsMath skills

• Analyzing and problem solvingAnalyzing and problem solving

• Knife and other equipment skillsKnife and other equipment skills

• Food safety knowledgeFood safety knowledge

• Product knowledgeProduct knowledge2

12.1 Chapter 12 | Building a Successful Career in the Industry

MENTORMENTOR

• A mentor is a wise A mentor is a wise

advisor who offers advisor who offers

insights, coaches, can insights, coaches, can

be a sounding board, be a sounding board,

and provides feedback and provides feedback

on career development.on career development.

3


PREPARING A RÉSUMÉ, PREPARING A RÉSUMÉ,

Résumé is a written summary of experiences, skills, achievements Résumé is a written summary of experiences, skills, achievements

that relate to the job being sought. that relate to the job being sought.

•Key Elements of an effective Key Elements of an effective résumérésumé

• Objectives (what job you want/type of job you want), Objectives (what job you want/type of job you want),

Qualifications (skills and capabilities), Qualifications (skills and capabilities),

Experience (work/past jobs), Education (degrees), Experience (work/past jobs), Education (degrees),

Special Skills, Training or Certifications,Special Skills, Training or Certifications,

Education coursesEducation courses

•A résumé should be short—no more than one pageA résumé should be short—no more than one page

•A video résumé should be 1 to 3 minutesA video résumé should be 1 to 3 minutes

•References are unrelated people who can provide information about References are unrelated people who can provide information about

the applicant’s character, work ability/ethic, or academic standing.the applicant’s character, work ability/ethic, or academic standing. 4


BUILDING ABUILDING ASUCCESSFUL PORTFOLIOSUCCESSFUL PORTFOLIO

• Items that may be in your Items that may be in your portfolio portfolio • Samples of workSamples of work

• Certificates and AwardsCertificates and Awards

• Letters of RecommendationLetters of Recommendation

• Résumé Résumé

• Test ScoresTest Scores

• Lists and samples of skills and abilitiesLists and samples of skills and abilities

A A portfolioportfolio is a collection of samples that showcase is a collection of samples that showcase

interests, talents, contributions, and studies. It may interests, talents, contributions, and studies. It may

be binder or electronic.be binder or electronic.

5


COVER LETTERCOVER LETTER

4 Tips for a great cover letter

Attention 1st paragraph should get reader’s attention and state why you are writing.

Interest Hold interest by stating how you find out about the job opening or why the company interest you

Desire Tell the reader what you want to do for his/her company listing qualifications and reasons for application

Action End the letter by mentioning meeting in an interview

A A cover lettercover letter is a brief letter in which an is a brief letter in which an

applicant introduces him- or herself to an applicant introduces him- or herself to an

employer. A cover letter is sent along with your employer. A cover letter is sent along with your

résumé to potential employers. résumé to potential employers.

6

JOB APPLICATIONJOB APPLICATION

1.1. Write or print clearlyWrite or print clearly

2.2. Write in blue or black inkWrite in blue or black ink

3.3. Use correct grammar and punctuation. Use correct grammar and punctuation. Organize your thoughts before writingOrganize your thoughts before writing

4.4. When asked about desired salary, write When asked about desired salary, write “Open”“Open”

5.5. Write “n/a” if not applicableWrite “n/a” if not applicable

6.6. If unsure, ask OR write “please see me.”If unsure, ask OR write “please see me.”

7.7. List volunteer work, babysitting jobs or List volunteer work, babysitting jobs or activitiesactivities

8.8. Be Honest!Be Honest!

The job application is a form filled out by anyone who wants a job in an operation .

7


Call once a week after putting in a job application or submitting a résumé .

PREPARING FOR THE JOB PREPARING FOR THE JOB INTERVIEWINTERVIEW

• Key points in making a great first impression include:Key points in making a great first impression include:• Punctuality- Arrive 15 minutes earlyPunctuality- Arrive 15 minutes early

• Appearance- MOST COMMON MISTAKEAppearance- MOST COMMON MISTAKE

• Good personal hygieneGood personal hygiene

• Positive AttitudePositive Attitude

• Good MannersGood Manners

At the At the job interviewjob interview, an applicant meets with an employer to , an applicant meets with an employer to

discuss qualifications for a job. Make sure to make a good discuss qualifications for a job. Make sure to make a good

first impression. Also, remember to learn basic facts about first impression. Also, remember to learn basic facts about

the company before the interview. the company before the interview. WHY??? So you can WHY??? So you can

talk about why you want to work for them!talk about why you want to work for them!

8


Describe all of these

THE INTERVIEWTHE INTERVIEW

• Things to take to an interviewThings to take to an interview

• Portfolio with your Portfolio with your résumérésumé

• References names, addresses, and phone References names, addresses, and phone

numbers (3 min.)numbers (3 min.)

• Birth certificate OR valid passportBirth certificate OR valid passport

• Social Security CardSocial Security Card

• Practice interview questions with a friend

• ““Tell me a little about yourself.”Tell me a little about yourself.”

9


CLOSED VERSUS OPEN-ENDED CLOSED VERSUS OPEN-ENDED QUESTIONSQUESTIONS

• Closed questionsClosed questions can be answered with a simple yes or can be answered with a simple yes or

no, or with a brief, factual statement. no, or with a brief, factual statement.

• Ex. Are you at least 18 years of age? Do you know how to Ex. Are you at least 18 years of age? Do you know how to

cut a julienne? cut a julienne?

• Open-ended questionsOpen-ended questions are designed to encourage you are designed to encourage you

to talk about yourself, make you feel more comfortable, to talk about yourself, make you feel more comfortable,

and give the interviewer important information and and give the interviewer important information and

valuable insight about you. valuable insight about you.

Ex. Where do you see yourself in 5 years? Tell me about Ex. Where do you see yourself in 5 years? Tell me about

yourself. yourself.

04/18/23 10

THE INTERVIEW (CONT.)THE INTERVIEW (CONT.)

• When first meeting the interviewer, an applicant should When first meeting the interviewer, an applicant should

refer to the interviewer as Mr. or Ms.refer to the interviewer as Mr. or Ms.

• The interviewer is not allowed to ask about your race, The interviewer is not allowed to ask about your race,

national origin, gender, religion, marital status, age, national origin, gender, religion, marital status, age,

physical or mental disabilities, or sexual preference. physical or mental disabilities, or sexual preference.

• Before ending the interview, the potential employer will Before ending the interview, the potential employer will

ask whether you have any questions. Make sure you ask whether you have any questions. Make sure you

have questions to ask.have questions to ask.

• Send a thank you note and make a follow up phone call Send a thank you note and make a follow up phone call

after the interview to show your interestafter the interview to show your interest 11


HEALTH AND WELLNESSHEALTH AND WELLNESS

Staying healthy is the key to building skills, gaining Staying healthy is the key to building skills, gaining

experience, and working up the career ladder. experience, and working up the career ladder.

• Eat right.Eat right.

• Get exercise.Get exercise.

• Don’t smoke.Don’t smoke.

• Find something else to Find something else to love.love.

• Don’t take drugs, and, Don’t take drugs, and, when of legal age to do so, when of legal age to do so, drink alcohol responsibly.drink alcohol responsibly.

• Take advantage of the Take advantage of the

resources offered.resources offered.

• Have a plan for saving Have a plan for saving

money.money.

• Find a job that makes Find a job that makes

you happy.you happy.

12


STRESS AND TIME STRESS AND TIME MANAGEMENTMANAGEMENT

• Time management uses tools to increase a person’s efficiency and productivity.

• Stress management is a type of management uses a process for people to identify what causes them tension and pressure in the workplace and in their personal lives, and then applies various strategies to minimize the effects

• You can manage stress by:

• Prioritizing tasks and goals

StressStress is the condition or feeling that demands exceed is the condition or feeling that demands exceed

the resources available for use.the resources available for use.

13


RESIGNING FROM A JOBRESIGNING FROM A JOB

• It’s standard business practice to It’s standard business practice to

give your current employer a give your current employer a

two-week notice before leaving.two-week notice before leaving.

• Inform your employer in person, Inform your employer in person,

and/or write a letter of and/or write a letter of

resignation. resignation.

• Do not resign in an email. Do not resign in an email.

• Make sure to include the reasons Make sure to include the reasons

for leaving, but always be polite. for leaving, but always be polite.

14


STAYING EDUCATEDSTAYING EDUCATEDAND INVOLVEDAND INVOLVED

Continuous Improvement

Professional development, gaining certifications, taking continuing education courses

Professional Organizations

Join and participate in professional organizations. They often administer certifications and you get to meet people in your field.

Other Resources

Read industry publications, journals or magazines. Read on the internet to stay current in your field.

Networking Connect with people to build relationships that may result in career advancement. Get to know other industry professionals.

15


OTHER INFORMATIONOTHER INFORMATION

• It is legal for college applications to ask about race, national It is legal for college applications to ask about race, national origin, or birth date despite it being illegal for job applications. origin, or birth date despite it being illegal for job applications.

• A grant or financial aid awarded to a student for the purpose of A grant or financial aid awarded to a student for the purpose of attending college is called a scholarship.attending college is called a scholarship.

• The Free Application for Federal Student Aid (FAFSA) is a The Free Application for Federal Student Aid (FAFSA) is a government form students and their parents complete and submit government form students and their parents complete and submit to obtain federal grants or student loans at low interest rates. to obtain federal grants or student loans at low interest rates.

• Good business etiquette means arriving on time for an interview.Good business etiquette means arriving on time for an interview.

• When a student has demonstrated a high level of skill and met When a student has demonstrated a high level of skill and met specific performance requirements, he or she may receive a specific performance requirements, he or she may receive a certifcationcertifcation that is administered through a professional that is administered through a professional organization.organization.

• All new hires must fill out an I-9 form that verifies that the new All new hires must fill out an I-9 form that verifies that the new hire is eligible to work in the United States.hire is eligible to work in the United States.

16

CAREERSCAREERS

• Entry-level positions- host/hostess, server, quick-service Entry-level positions- host/hostess, server, quick-service

counter servers, busser, prep cooks, and dishwashers.counter servers, busser, prep cooks, and dishwashers.

• Careers in the restaurant and foodservice industry Careers in the restaurant and foodservice industry

include owner, general manager, manager, assistant include owner, general manager, manager, assistant

manager, executive chef, sous chef, banquet chef, pastry manager, executive chef, sous chef, banquet chef, pastry

chef, station cook, food writer, food stylist, chef, station cook, food writer, food stylist,

dietician/nutritionist, food production and food dietician/nutritionist, food production and food

processing, accountant/controller, trainer, retail food processing, accountant/controller, trainer, retail food

manager, and foodservice education.manager, and foodservice education.

17


CAREERS- RESTAURANT & FOOD CAREERS- RESTAURANT & FOOD SERVICESERVICE

• General Manager- member of a restaurant or foodservice General Manager- member of a restaurant or foodservice operation is responsible for the overall planning, direction, operation is responsible for the overall planning, direction, and coordination of the operationand coordination of the operation

• Executive Chef- member of a restaurant or foodservice Executive Chef- member of a restaurant or foodservice operation oversees the kitchen, from supervising all kitchen operation oversees the kitchen, from supervising all kitchen employees to purchasing food supplies and making employees to purchasing food supplies and making decisions about menu itemsdecisions about menu items

• Sous Chef- In charge of creating the menu and is in charge in Sous Chef- In charge of creating the menu and is in charge in the absence of the Executive Chef. the absence of the Executive Chef.

• Prep Cooks- entry-level position that helps more experienced Prep Cooks- entry-level position that helps more experienced cooks and chefs prepare and cook guests’ orders.cooks and chefs prepare and cook guests’ orders.

• Food Scientist – A person who studies the composition of Food Scientist – A person who studies the composition of food. food.

CAREERS- LODGINGCAREERS- LODGING

• Lodging industry - those with customer contact and those Lodging industry - those with customer contact and those

that support the running of the operation.- Human that support the running of the operation.- Human

resources, housekeeping, Concierege, Banquet Chef, Front resources, housekeeping, Concierege, Banquet Chef, Front

OfficeOffice

• Human Resources- A member of the lodging industry who Human Resources- A member of the lodging industry who

is responsible for recruiting, selecting, and training is responsible for recruiting, selecting, and training

qualified applicants and evaluating performancequalified applicants and evaluating performance

• Marketing & Sales- Advertising and Public RelationsMarketing & Sales- Advertising and Public Relations

• Banquet Chef- Chef that works in a hotel’s banquet center.Banquet Chef- Chef that works in a hotel’s banquet center.

04/18/23 19

CAREERS- TRAVEL & TOURISM CAREERS- TRAVEL & TOURISM

• Travel and tourism careers focus on the many ways that Travel and tourism careers focus on the many ways that

people spend their time and money when they’re away people spend their time and money when they’re away

from home. from home.

• Travel-Air, Ground, Sea; Some employees would be Travel-Air, Ground, Sea; Some employees would be

baggage handlers, travel agents, driversbaggage handlers, travel agents, drivers

• Tourism- Travel guides, tourism office employees, park Tourism- Travel guides, tourism office employees, park

employeesemployees

04/18/23 20

EXAM PREP QUESTIONSEXAM PREP QUESTIONS

1)1) A written summary of a candidate’s experience, skills, and A written summary of a candidate’s experience, skills, and

achievements that relate to the job being sought is called achievements that relate to the job being sought is called

a a

A.A. ResumeResume

B.B. PortfolioPortfolio

C.C. Career PlanCareer Plan

D.D. Cover LetterCover Letter

21

2) A collection of samples that showcases a candidate’s 2) A collection of samples that showcases a candidate’s

interests, talents, contributions, and studies is known as a interests, talents, contributions, and studies is known as a

a) Resumea) Resume

b) Portfoliob) Portfolio

c) Cover Letterc) Cover Letter

d) Job Applicationd) Job Application

22

3) What type of question can be answered with a simple yes 3) What type of question can be answered with a simple yes

or no?or no?

a) closeda) closed

b) categoricalb) categorical

c) open-endedc) open-ended

d) multiple-choiced) multiple-choice

23

4) “Where do you see yourself in five years?” is what type of 4) “Where do you see yourself in five years?” is what type of

question?question?

a) Essaya) Essay

b) Closedb) Closed

c) Categoricalc) Categorical

d) Open-endedd) Open-ended

24

5) The execution of processes and the use of tools that 5) The execution of processes and the use of tools that

increase a person’s efficiency and productivity are called increase a person’s efficiency and productivity are called

____________________ management.____________________ management.

a) timea) time

b) stressb) stress

c) careerc) career

d) situationd) situation

25

6) What is the best way for an employee to inform an 6) What is the best way for an employee to inform an

employer that he or she is resigning?employer that he or she is resigning?

a) walk into the employer’s office to say goodbye.a) walk into the employer’s office to say goodbye.

b) write a letter of resignation of listing the reasons for b) write a letter of resignation of listing the reasons for

leaving.leaving.

c) leave a message for the employer with a two-week c) leave a message for the employer with a two-week

noticenotice

d) write a thank-you note to the employer for the d) write a thank-you note to the employer for the

experienceexperience

26

7) When a person has demonstrated a high level of skill and 7) When a person has demonstrated a high level of skill and

has met specific performance requirements, he or she has met specific performance requirements, he or she

receivesreceives

a) a diplomaa) a diploma

b) certificationb) certification

c) a scholarshipc) a scholarship

d) a thank-you noted) a thank-you note

27

8) What level of job includes planning menus, developing 8) What level of job includes planning menus, developing

recipes, and managing a restaurant and food service recipes, and managing a restaurant and food service

operation?operation?

a) mentora) mentor

b) apprenticeb) apprentice

c) entry-levelc) entry-level

d) higher-leveld) higher-level

28

9) Who is responsible for the kitchen team in the executive 9) Who is responsible for the kitchen team in the executive

chef’s absence and also lens his or her cooking expertise to chef’s absence and also lens his or her cooking expertise to

the overall food preparation?the overall food preparation?

a) Sous Chefa) Sous Chef

b) Station Chefb) Station Chef

c) Nutritionistc) Nutritionist

d) Banquet Chefd) Banquet Chef

29

10) Who is responsible for the overall planning, direction, and 10) Who is responsible for the overall planning, direction, and

coordinating of a restaurant or foodservice operation?coordinating of a restaurant or foodservice operation?

a) Ownera) Owner

b) Sous Chefb) Sous Chef

c) Executive Chefc) Executive Chef

d) General Managerd) General Manager

30

REVIEW CHAPTER 12REVIEW CHAPTER 12

Go to Go to

www.quizlet.com/Christina_Tillotsonwww.quizlet.com/Christina_Tillotson

Check Exam Prep Questions to verify you have the correct Check Exam Prep Questions to verify you have the correct

answers.answers.

Then Study Review Questions and Vocabulary.Then Study Review Questions and Vocabulary.

ca1, ch8, frmca, tillotson

Education

important career skills

special skills

qualifications skills

career development

foodservice industry

pagea rsum

wanttype of job

work abilityethic