c accreditation of p recreation agencies - 2014 standards - 5th editi… · commission for...

COMMISSION FOR ACCREDITATION OF PARK AND RECREATION AGENCIES

NATIONAL ACCREDITATION

STANDARDS

- Fifth Edition -

Revised April 2014

Sponsored by National Recreation and Park Association

Created by the

Commission for Accreditation of Park and Recreation Agencies Revised April 2014 Copyright © 1994, 1996, 1998, 2001, 2003, 2009, 2014 by the National Recreation and Park Association

Table of Contents NOTE: Standards marked with a star () are fundamental standards,

and are required of all agencies seeking accreditation. Introduction .................................................................................................................... 1-5

Accreditation Process ................................................................................................................................ 1

List of Fundamental Standards .......................................................................................................... 1-2

Understanding Standards .......................................................................................................................... 2

History of CAPRA Standards for National Accreditation ..................................................................... 2-3

About the Commission .............................................................................................................................. 3

Using this Publication ............................................................................................................................... 3

Writing Guidelines ................................................................................................................................. 4-5

Observable Standards ................................................................................................................................ 5

Resources .................................................................................................................................................. 5

1.0 – Agency Authority, Role, and Responsibility ................................................................. 6-10

1.1 – Source of Authority ......................................................................................................6

1.1.1 – Approving Authority/Policy Body ............................................................................................ 6

1.1.2 – Citizen Advisory Boards/Committees ...................................................................................... 6

1.2 – Periodic Timetable for Review of Documents ................................................................................. 7

1.2.1 – Document Approval Authority ................................................................................................. 8

1.3 – Jurisdiction ...................................................................................................................................... 8

1.4 – Mission ........................................................................................................................................ 8

1.4.1 – Agency Goals and Objectives ............................................................................................ 9

1.4.2 – Personnel Involvement ............................................................................................................. 9

1.5 – Vision .......................................................................................................................................... 9

1.6 – Policies, Rules, Regulations, and Operational Procedures .............................................................. 9

1.6.1 – Administrative Policies and Procedures ......................................................................... 10

1.7 – Agency Relationship ................................................................................................................ 10

1.7.1 – Operational Coordination and Cooperation Agreements ....................................................... 10

2.0 – Planning ......................................................................................................................... 11-14

2.1 – Overall Planning Function within Agency .................................................................................... 11

2.2 – Involvement in Local Planning .............................................................................................. 11

2.3 – Planning with Regional, State, and Federal Agencies .................................................................. 12

2.3.1 – Community Comprehensive Plan with Park and Recreation Component .............................. 12

2.4 – Park and Recreation System Master Plan ........................................................................... 12

2.5 – Strategic Plan .......................................................................................................................... 13

2.6 – Feasibility Studies ......................................................................................................................... 13

2.7 – Site Plans ....................................................................................................................................... 13

2.8 – Historical and Cultural Resource Management Plans .................................................................... 13

2.9 – Community Involvement ....................................................................................................... 14

2.10 – ADA Transition Plan .................................................................................................................. 14

3.0 – Organization and Administration ............................................................................... 15-19

3.1 – Organizational Structure ........................................................................................................ 16

3.2 – Administrative Offices .................................................................................................................. 16

3.2.1 – Support Services ..................................................................................................................... 16

3.3 – Internal Communication ......................................................................................................... 16

3.4 – Public Information Policy and Procedure ............................................................................. 17

3.4.1 – Public Information and Community Relations Responsibility ............................................... 17

3.4.2 – Community Relations Plan .................................................................................................... 17

3.4.3 – Marketing Plan ....................................................................................................................... 18

3.4.3.1 – Marketing Responsibility ............................................................................................... 18

3.5 – Utilization of Technology ............................................................................................................. 18

3.5.1 – Management Information Systems ................................................................................. 19

3.6 – Records Management Policy and Procedures ............................................................................... 19

3.6.1 – Records Disaster Mitigation and Recovery Plan and Procedures .......................................... 19

4.0 – Human Resources ........................................................................................................ 20-29

4.1 – Personnel Policies and Procedures Manual .......................................................................... 20

4.1.1 – Code of Ethics ................................................................................................................... 21

4.1.1.1 – Staff Acceptance of Gifts and Gratuities ....................................................................... 21

4.1.2 – Recruitment Process ............................................................................................................... 21

4.1.3 – Equal Opportunity Employment and Workforce Diversity ......................................... 21

4.1.4 – Selection Process ................................................................................................................... 22

4.1.5 – Background Investigation ................................................................................................ 22

4.1.6 – Employee Benefits ................................................................................................................. 22

4.1.7 – Supervision ............................................................................................................................ 23

4.1.8 – Compensation Plan ................................................................................................................ 23

4.1.9 – Performance Evaluation ......................................................................................................... 23

4.1.10 – Promotion ............................................................................................................................. 24

4.1.11 – Disciplinary System ............................................................................................................. 24

4.1.12 – Grievance Procedures .......................................................................................................... 24

4.1.13 – Termination and End of Employment .................................................................................. 25

4.2 – Staff Qualifications .................................................................................................................. 25

4.3 – Job Analyses for Job Descriptions ......................................................................................... 25

4.4 – Chief Administrator ................................................................................................................ 26

4.4.1 – Leadership Succession Procedure .......................................................................................... 26

4.5 – Workforce Health and Wellness Program ..................................................................................... 26

4.6 – Orientation Program ...................................................................................................................... 26

4.6.1 – Employee Training and Development Program ..................................................................... 27

4.6.2 – Professional Certification and Organization Membership ..................................................... 27

4.7 – Volunteer Management ................................................................................................................. 27

4.7.1 – Use of Volunteers .................................................................................................................. 27

4.7.2 – Volunteer Recruitment, Selection, Orientation, Training, and Retention .............................. 28

4.7.3 – Supervision and Evaluation of Volunteers ............................................................................. 28

4.7.4 – Recognition of Volunteers ..................................................................................................... 28

4.7.5 – Liability Coverage for Volunteers ......................................................................................... 28

4.8 – Consultants and Contract Employees ............................................................................................ 29

5.0 – Financial Management ................................................................................................ 30-34

5.1 – Fiscal Policy .............................................................................................................................. 30

5.1.1 – Comprehensive Revenue Policy ...................................................................................... 30

5.1.2 – Agency Acceptance of Gifts and Donations .......................................................................... 30

5.1.3 – Grants Procedures .................................................................................................................. 31

5.1.4 – Private, Corporate, and Non-Profit Support Procedures ........................................................ 31

5.2 – Fiscal Management Procedures ............................................................................................. 31

5.2.1 – Authority and Responsibility for Fiscal Management ........................................................... 31

5.2.2 – Purchasing Procedures .................................................................................................... 32

5.2.2.1 – Emergency Purchase Procedures ................................................................................... 32

5.3 – Accounting System .................................................................................................................. 32

5.3.1 – Financial Status Reports ........................................................................................................ 32

5.3.2 – Position Authorization Procedures ........................................................................................ 33

5.3.3 – Fiscal Control and Monitoring Procedures ............................................................................ 33

5.3.4 – Independent Audit ............................................................................................................ 33

5.4 – Annual or Biennial Budget ..................................................................................................... 33

5.4.1 – Budget Development Guidelines ........................................................................................... 34

5.4.2 – Budget Recommendations ..................................................................................................... 34

5.5 – Budget Control Procedures ........................................................................................................... 34

5.5.1 – Supplemental/Emergency Appropriations Procedures .......................................................... 34

5.5.2 – Inventory and Fixed Assets Control ....................................................................................... 34

6.0 – Programs and Services Management ......................................................................... 35-40

6.1 – Recreation Programming Plan ............................................................................................... 36

6.1.1 – Program and Service Determinants ........................................................................................ 36

6.1.2 – Participant Involvement ......................................................................................................... 37

6.1.3 – Self-Directed Programs and Services ..................................................................................... 37

6.1.4 – Leader-Directed Programs and Services ................................................................................ 37

6.1.5 – Facilitated Programs and Services ......................................................................................... 38

6.1.6 – Cooperative Programming ..................................................................................................... 38

6.2 – Program Objectives ................................................................................................................. 38

6.3 – Scope of Program Opportunities ................................................................................................... 39

6.3.1 – Outreach to Diverse Underserved Populations ............................................................. 39

6.4 – Community Education for Leisure Process ................................................................................... 39

6.4.1 – Community Health and Wellness Education and Promotion ................................................. 40

6.5 – Participant and Spectator Code of Conduct .................................................................................. 40

7.0 – Facility and Land Use Management .......................................................................... 41-46

7.1 – Parkland Acquisition Procedures .................................................................................................. 41

7.2 – Areas and Facilities Development Policies and Procedures ......................................................... 42

7.2.1 – ADA Existing Facility and Site Access Audit ....................................................................... 42

7.3 – Defense Against Encroachment Procedures ................................................................................. 42

7.4 – Disposal of Lands Procedures ....................................................................................................... 42

7.5 – Maintenance and Operations Management Standards ........................................................ 43

7.5.1 – Facility Legal Requirements .................................................................................................. 43

7.5.2 – Preventative Maintenance Plan .............................................................................................. 43

7.6 – Fleet Management Plan ................................................................................................................. 44

7.7 – Agency-Owned Equipment, Materials, Tools, and Supplies Policies and Procedures ................. 44

7.7.1 – Building Plans and Specifications ......................................................................................... 44

7.7.2 – Land and Lease Records ........................................................................................................ 45

7.8 – Environmental Sustainability Policy and Program ....................................................................... 45

7.9 – Natural Resource Management Plans and Procedures .................................................................. 45

7.9.1 – Recycling and/or Zero Waste Plan ......................................................................................... 46

7.10 – Maintenance Personnel Assignment Procedures ......................................................................... 46

7.11 – Capital Asset Depreciation and Replacement Schedule ............................................................. 46

8.0 – Public Safety, Law Enforcement, and Security ......................................................... 47-52

8.1 – Codes, Laws, and Ordinances ................................................................................................ 47

8.1.1 – Staff Liaison to Law Enforcement Officers ........................................................................... 48

8.2 – Authority to Enforce Laws by Law Enforcement Officers .................................................. 48

8.3 – Law Enforcement Officer Training ............................................................................................... 48

8.4 – Public Information on Laws, Ordinances, Rules, Regulations, and Policies ................................ 48

8.4.1 – In-Service Training for Staff on Public Safety and Law Enforcement .................................. 49

8.4.2 – Handling of Disruptive Behavior Procedures ........................................................................ 49

8.4.3 – Traffic Control, Parking Plans, and Crowd Control .............................................................. 49

8.4.4 – Handling of Evidentiary Items Procedures ............................................................................ 50

8.5 – General Security Plan ............................................................................................................. 50

8.6 – Emergency Management Planning ............................................................................................... 51

8.6.1 – In-Service Training for Staff on General Security and Emergency Management ................. 51

8.6.2 – Emergency Risk Communications Plan ................................................................................. 51

8.6.3 – Care and Shelter Procedures .................................................................................................. 42

9.0 – Risk Management ........................................................................................................ 53-54

9.1 – Risk Management Policy .............................................................................................................. 53

9.1.1 – Risk Management Plan and Procedures ........................................................................ 53

9.1.2 – Accident and Incident Report Procedures .............................................................................. 54

9.1.3 – Personnel Involvement and Training ..................................................................................... 54

9.2 – Risk Manager ................................................................................................................................ 54

9.3 – ADA Compliance and Face-to-Face Resolution ........................................................................... 54

10.0 – Evaluation, Assessment, and Research .................................................................... 55-58

10.1 – Systematic Evaluation Processes .......................................................................................... 55

10.1.1 – Responsibility for Evaluation .............................................................................................. 55

10.1.2 – Staff Training on how to Evaluate Programs, Services, and Facilities ................................ 56

10.2 – Outcomes Assessment ................................................................................................................. 56

10.3 – Performance Measurement .......................................................................................................... 56

10.3.1 – Level of Service Standards .................................................................................................. 57

10.4 – Needs Assessment ....................................................................................................................... 57

10.5 – Program and Services Statistics .................................................................................................. 57

10.5.1 – Recreation and Leisure Trends Analysis ............................................................................. 57

10.5.2 – Community Inventory .......................................................................................................... 58

10.5.3 – PRORAGIS .......................................................................................................................... 58

10.6 – Research Investigation ................................................................................................................ 58

10.6.1 – Quality Assurance ................................................................................................................ 58

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7.5 Maintenance and Operations Management Standards 8.1 Codes, Laws, and Ordinance 8.2 Authority to Enforce Laws by Law Enforcement Officers 8.5 General Security Plan 9.1.1 Risk Management Plan and Procedures 10.1 Systematic Evaluation Processes

CAPRA accreditation is a five-year cycle that includes three phases, development of the agency self-assessment report, the onsite visitation, and the Commission’s review and decision. The onsite visitation follows the agency’s development of its self-assessment report. If accreditation is granted by the Commission at its meeting following the onsite visit, the agency will develop a new self-assessment report and be revisited every five years. Within each of the four years between onsite visits, the agency will submit an annual report that addresses its continued compliance with the accreditation standards. The complementary publication, CAPRA Accreditation Handbook, sets forth in detail the accreditation process and procedures and can be found online at http://www.nrpa.org/CAPRA. Understanding Standards A standard is a statement of desirable practice as set forth by experienced professionals. In evaluating an agency for accreditation, the standards are a measure of effectiveness using the cause and effect (“if...then”) approach. If one acts in a certain way, then it is expected that there will be a certain outcome. In practice, if an agency complies with a given standard, then it is expected that the agency’s operations related to that standard will be positively affected. Viewed holistically, if an agency complies with the vast majority of the standards (i.e., all fundamental standards and at least 85% of the remaining), then it is understood that the agency is performing a quality operation. Standards enable evaluation by comparing what is found within an agency operation to what is accepted by professionals as desirable practices. These standards are not a quantitative measure of the local availability of funds, lands, personnel, etc. and should be distinguished from other types of standards which address specific elements, such as open space standards, which are population-based, and playground equipment standards, which are product-based. These qualitative standards for accreditation are comprehensive, dealing with all aspects of agency operations. The standards provide an effective and credible means of evaluating a park and recreation agency’s overall system. The standards apply to all park and recreation systems, inasmuch as they are considered to be the elements for effective and efficient operations. Most agencies administer both park and recreation functions; however, some agencies only administer recreation programs and services, not park systems, and others only administer park systems, not recreation programs and services. Additionally, the jurisdictional structure of agencies differs throughout the country, with many agencies operating under municipal authority, while others operate under county, park district, or other structures. Further, the standards apply to agencies of all sizes in terms of personnel, budget, and population served. It is recognized that each community is unique and may meet the standards in differing ways. History of CAPRA Standards for National Accreditation A forerunner of the CAPRA standards was a document titled, Evaluation and Self-Study of Public Recreation and Park Agencies, first issued in 1965. The standards in the document were initially determined by leading professionals in the Great Lakes District of the then National Recreation Association. Eight years later, in 1972, a statewide study in Pennsylvania encompassing thirty municipal park and recreation departments resulted in the document being updated and revised; and, after twenty years, it was replaced by the CAPRA standards.

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The CAPRA standards were developed by a special committee initiated in 1989 by the American Academy for Park and Recreation Administration (AAPRA) and the National Recreation and Park Association (NRPA). The standards and accreditation process were field tested at park and recreation agencies of varying characteristics. In 1993, the Commission for Accreditation of Park and Recreation Agencies was established to implement and administer the accreditation program. Since then, the CAPRA standards have been reviewed and revised several times, notably in 1996, 2001, and 2009. In 1998 work was begun to adapt the accreditation program to military recreation. An Army version of the standards, developed by the Army, was approved in 1999 and a representative of military services was added to the Commission board. In 2007, the Department of Defense proposed a revised set of military standards that applies to all military services; and was approved by the Commission in 2008 for use by all military services. The military accreditation standards are available as a separate document. About the Commission The Commission for Accreditation of Park and Recreation Agencies is a thirteen-member board composed of representatives from:

● American Academy for Park and Recreation Administration (4 representatives) ● National Recreation and Park Association (4 representatives) ● International City/Council Management Association (1 representative) ● Council of State Executive Directors (1 representative) ● American Association for Physical Activity and Recreation (1 representative) ● National Association of County Park and Recreation Officials (1 representative) ● Armed Forces Recreation Society (1 representative)

The Commission is administratively sponsored by the National Recreation and Park Association, but acts with independence and under its own authority in determining accreditation standards and conferring accreditation of applicant agencies. Using this Publication This publication includes all of the CAPRA standards for national accreditation. Standards are ordered numerically by section. Each section covers a specific component of, or within, an agency’s operations. The numerical ordering of standards is hierarchical and the relationship of the standards is identified by the numerical order (i.e., 3.4.1.1 is a sub-standard of 3.4.1, which is a sub-standard of 3.4). A Suggested Evidence of Compliance section is included for each standard in order to identify acceptable means of demonstrating compliance with a standard. Agencies may have different evidence for standards depending on the size, complexity and diversity of the agency. It is important to understand that these are only suggestions and that other evidence may be more appropriate for a given agency and standard. The burden of proof regarding compliance rests with the agency. Where appropriate, an agency is encouraged to provide more than one example of evidence of compliance for some standards. For some standards, the Suggested Evidence of Compliance will include the visitation team being able to observe that the standard is being implemented by conducting site visits or tours and interviewing personnel. After each standard, the chapter and page reference from the Management of Parks and Recreation Agencies, 3rd Edition is noted in blue text.

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Writing Guidelines Agency Self-Assessment A well-developed and executed self-assessment document is essential for reviewers to both determine agency readiness to proceed and enable the visitation team to do a thorough verification. Lead and second reviewers, as well as the visitation team chair and team, will look for relevance to the standard, accuracy, specificity and completeness. When the agency provides evidence of compliance (EOC) with the self-assessment, the EOC must be correctly identified, thoroughly organized and referenced, and consistently presented throughout the self-assessment to avoid ambiguity and vagueness. Without appropriate references, the EOC lacks credibility and significance. Text Format

● Use the most current self-assessment template to help assure proper formatting and content. ● Include a narrative for each standard that provides a focused, concise and complete explanation of

how the agency meets the standard. ● Correctly name and address references to electronic links and online documents. ● Number pages in either the header or footer. ● Place the full agency name at the top of each page, e.g. put in header. ● Use 1.5 inch margins. ● Use a simple font (e.g., Times New Roman, Calibri, Arial) in size 12-point font.

Evidence of Compliance (EOC) Format

● Present the narrative and documented EOC in a consistent format for each standard. Refer only to those documents for which there is evidence presented. Number and list each piece of EOC as it is mentioned in the narrative. Do not list documents if they are not referenced in the narrative.

● When the EOC is an entire plan or manual, include only the title, date of publication, table of contents and, where required, the adoption or approval by the appropriate governing authority.

● When the EOC is only part of a multi-page document, plan or manual provide the title, date of publication, and page or pages with the relevant passage marked or highlighted. The report narrative or embedded electronic link must direct the visitation team to the exact page, paragraph and line on which the evidence is referenced.

● List all evidence in the self-assessment in the same order in which it is listed in the narrative to facilitate easy retrieval and review. The narrative should be a brief explanation of how the agency meets the standard.

● Onsite files must be well organized to facilitate quick visitor access. Documents must be available in hard copy or electronic format.

● Electronic links and online documents must be named exactly as referenced in the corresponding narrative.

● Focus on providing only the required EOC; do not include extra materials that are not necessary. Writing Guidelines

● Use proper grammar, syntax (sentence structure) and punctuation. ● Eliminate all spelling errors. ● Use abbreviations only after the abbreviation or acronym has been fully described, e.g. when the

agency provides evidence of compliance (EOC) with the self-assessment, the EOC must be correctly identified.

● Use succinct and factual sentences to produce a tightly-scripted document. ● Refrain from using proper nouns when referencing individuals; use pronouns, where possible. ● Write the self-assessment in a consistent “voice.” Identify and correct shifts in verb tense. Use

the active voice and when appropriate eliminate passages written in the passive voice. ● Refrain from using overstatement and hyperbole. ● Include titles, dates and page numbers in EOC references.

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● Include, revision, adoption and approval dates for tracking purposes, e.g. revision of the 1995 policy on encroachment was adopted on October 2, 2013.

● Never cut and paste or copy word-for-word from any agency report or website, unless properly cited.

Consequences for Failure to Follow Format and Writing Guidelines

● If a self-assessment does not meet the above requirements, it will be returned. ● The CAPRA Commission, at its discretion, may allow the report be resubmitted within a specific

time period. Observable Standards A tour of the agencies parks and/or facilities must be granted to view the system to verify compliance with standards. This is required as part of the visit. Resources More information about CAPRA national accreditation, including how to apply for accreditation, the current CAPRA Handbook, and the list of currently accredited agencies, is available online at www.nrpa.org/CAPRA. An additional resource is the publication, Management of Park and Recreation Agencies, 3rd Edition. This publication is based in part on the CAPRA standards and covers in detail best management practices for managing a park and recreation agency. This publication is available through the NRPA store at http://ipv.nrpa.org/store/ For questions or concerns, please contact:

Commission for Accreditation of Park and Recreation Agencies (CAPRA) c/o National Recreation and Park Association 22377 Belmont Ridge Road Ashburn, VA 20148 Tel (703) 858-2195 Fax (703) 858-0794 Email [email protected]

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according to an established agency review schedule. For example, if the agency has determined that a document should be reviewed annually, the agency shall provide evidence that the document is reviewed annually and include a copy of the most recent annual review. Several standards in the accreditation process require that adopted plans, policies and procedures be reviewed and updated at various intervals. In those cases, the agency shall provide evidence that the document was reviewed and updates pursuant to the period specified in the standard.

Standards with a review requirement are:

1.4.1 Agency Goals and Objectives 1.6.1 Administrative Policies and Procedures 2.4 Park and Recreation System Master Plan 2.5 Strategic Plan 3.4.2 Community Relations Plan 3.4.3 Marketing Plan 3.6 Records Management Policy and Procedures 3.6.1 Records Disaster Mitigation and Recovery Plan and Procedures 4.1 Personnel Policies and Procedures Manual 4.1.2 Recruitment Process 4.1.8 Compensation Plan 4.3 Job Analyses for Job Descriptions 4.5 Workforce Health and Wellness Program 4.6.1 Employee Training and Development Program 5.1.1 Comprehensive Revenue Policy 6.1 Recreation Programming Plan 6.2 Program Objectives 6.4 Community Education for Leisure Proces 7.1 Parkland Acquisition Procedures 7.2 Area and Facilities Development Policies and Procedures 7.5 Maintenance and Operations Management Standards 7.5.1 Facility Legal Requirements 7.9.1 Recycling and/or Zero Waste Plan 8.5 General Security Plan 8.6.2 Emergency Risk Communications Plan 9.1 Risk Management Policy 10.4 Needs Assessment 10.5.1 Recreation and Leisure Trends Analysis

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s the directioxistence of thivities.

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mational refepter 2 – Managations, p. 87.

oals and Oll be establishomponent witshing the ageonnel.

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Involvemy shall have ous levels of

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y shall provithe agency i

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erence in the Mcs and Advoc2-73; Chapter

les, Regulall be delegatirity and the a

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erence in the Mgement and th

Objectiveshed, measurathin the agenency mission

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de an adoptes going. It sh

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7 – Planning

ations, anion of responadministrativ

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Management he Law, p. 20

able goals anncy. Such go, be reviewed

e measurable gw and distribu

of Park and Rministrative O5 – Public Rel

ed process foation in the d

amples of the on (e.g., survemunicated to


ed Vision Stahould be ava

dence of adop

of Park and Rhapter 5 – Or

g for Strategic

d Operatinsibilities forve functions

gation of respoelopment and

of Park and R0; Chapter 5 –

nd objectivesoals and objed periodically

goals and objution.

Recreation AgOperations, pplations, Mark

or acquiring development

methods utileys, focus groall personnel

Recreation AgOperations, p.

atement that ailable to the

pted Vision st

Recreation Agrganization Stc Managemen

ional Procr the policy-mof the chief

onsibilities amimplementat

Recreation Ag– Organization

for the agenectives shall by, and distrib

jectives for ea

gencies, (201p. 72-73; Chapketing, Custom

and considerof goals and

lized to obtainoups, etc.) andl.

gencies, (20172.

is aspirationapproving a

tatement that

gencies, (201tructure and A

nt, pp. 115-11

cedures making functadministrato

mong approvion of policie

gencies, (201n Structure an

ncy and for ebe directed buted to all

ach organizati

0), 3rd Ed., pter 11 – Phymer Service, p

ring input frd objectives.

n input from d how the

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nal, far reachauthority, sta

is available to

0), 3rd Ed., Administrativ6.

tions of the or and staff.

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9

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d Evidence of

mational refepter 6 – Partne

rative Polill be policies t are kept upnd supervisor

f Compliance:e available to

ministrators.

erence in the MAuthority an

perations, pp.

ationshipsll be ongoingion agencies,s.

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erence in the Mgement and th95-110; Chap

nal Coordiall be establisrative use anances, etc.

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erence in the Merships, pp. 10

cies and Pand procedu

p-to date, revry personnel

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Management nd Jurisdiction

87-88.

s g liaison roles, social servic

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ination anshed agreem

nd maintenan

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Management 09-107.

Proceduresures, encompiewed periodl.

ess to the agend provide ev

of Park and Rn, pp. 43-44; C

s with complce organizati

idence of coopbe evidencedAgreements,

of Park and R8; Chapter 4 –ning for Strate

d Cooperaments with othnce of facilitie

mples of coop

of Park and R

s passing admidically, and m

ency policies avidence of per

Recreation AgChapter 5 – O

lementary orions, and oth

perative efford through Meetc.

Recreation Ag– Politics and egic Managem

ation Agreher agencies,es, programi

perative agree

Recreation Ag

inistrative asmade availab

and procedurriodic review

gencies, (201Organization

rganizations, her governme

rts, including moranda of A

gencies, (201Advocacy, p

ment, pp. 110

eements , organizatioing, facility d

ements.

gencies, (201

pects of the ble to pertine

res, demonstraw by the appro

0), 3rd Ed., Structure and

such as nearental units a

a list of staffAgreement,

0), 3rd Ed., p. 66; Chapter-122.

ons, or individesign, land

0), 3rd Ed.,

10

ent

ate oving

d

rby nd

f with

r 6 –

duals

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ember or con

f Compliance:of training and

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planning and that will impa

f Compliance:ments and docu


2.0 -arked with auired of all

effective agengency; howeval consultant. recreation ages should estab

eadership is aflected both inlosely involveministrator ennd the chief a

erforming orgment on visions a framework

of planning nerm operation

agement of Pant, pp. 111-12

nction withplanning fun

nsultant with

: Provide thed experience f

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act parks an

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administrator's

ganizations ann, mission, ank for organiza

ecessary for ans of a park an

ark and Recre25.

hin Agencynctions with e planning ca

e responsibilitfor staff and/o

of Park and Rment, pp. 120-

al planning,

ning by reviewrds or commid recreation

te the role of tf involvemen

of Park and Rment, p. 120.

ing

are fundameking accre

ent. Frequentbe performedmands for sery research opemeters of plan

dient in a proaining and in

nning processability for the s ability to m

nd involves ornd values thatational progre

administratornd recreation

eation Agenc

y established r

apability.

ties and functor consultants

Recreation Ag-121.

e.g. comprehwing developissions and p

n services wit

the agency innt, e.g. minute

Recreation Ag

mental standeditation.

tly, they are td by staff fromrvices and limerational alternning tasks an

oductive and en prior profess. A direct relaplanning per

make informed

rganizational t support and ess to achieve

rs to efficientlagency.

ies, (2010), 3

responsibiliti

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gencies, (201

hensive plannpment propoparticipating thin the juris

n local plannines, agendas, a

gencies, (201

dards,

the responsibim various unimited public rnatives and pnd responsibi

effective plansional experieationship betwsonnel to coll

d decisions.

and commun guide the e results.

ly and effectiv

rd Ed., Chapt

ies, including

lanning entitylanning

0), 3rd Ed.,

ning, strategosals, monitor

on task forcsdiction.

ng through and cooperativ

0), 3rd Ed.,

11

ility its or

plan ilities.

nning ence. ween lect

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d Evidence of

ark and Re: The agencymmendationlopment; mabe officially

tal improvemimplement pted agencies,

d Evidence of ribe update pral improveme

a. Agencb. Agencc. Recread. Needs e. Commf. Level


ith Regiony shall have

re the coordines within the

f Compliance:utes, agendas


ty Compr

diction with lalan adopted

utilities, publicomprehensis based uponlan shall hav

nds to meet thuse priorities.

f Compliance:

ecreation y shall have s for provisio

aintenance anadopted by

ment budget apolicies adop, organizatio

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munity inventoof service sta


nal, State, a working renation of plae jurisdiction

: Define the r, cooperative


rehensive P

and use authby the goveric facilities, live plan is ca

n the comprehve a park andhe needs for .

: Provide the

System Ma comprehenon of facilitiend operationthe policy-mand a phased

pted in the coons, and grou

Provide the escribe a phashe system ma.4); (1.4.1); ure trends ana(10.4); ory (10.5.2); aandards (10.3.


and Federelationship wnning efforts

n.

role of agencyagreements)


Plan with

hority within rning authoriand use, recr

alled the genehensive pland/or recreatioparkland an

e current plan,

Master Plannsive park anes, programs

ns; and adminmaking body, d developmenomprehensiveups shall be e

current plan wsed implemenaster plan shal

alysis (10.5.1

and .1).


ral Agenciwith the regios that affect t

y personnel ain regional, s

Recreation Ag

Park and

which the agity that dictareation, and eral plan or t

n. To meet thon componen

nd public rec

, with date of

n nd recreations and servicenistration anupdated per

nt program.e plan for th

engaged in th

with documenntation prograll include:

);

Recreation Ag

ies onal, state, anthe delivery

and documentstate, and fede

gencies, (201

Recreatio

gency operatates public pohousing. In the land use his standard,nt that discureation facili

f official appr

n system plans; parkland

nd managemeriodically and The system

he jurisdictionhe planning p

ntation of offam with linka

gencies, (201

nd federal of parks and

tation of eral agencies

0), 3rd Ed.,

on

tes shall haveolicy in termsome plan. Zonin

, the sses how theities in conce

oval.

n that providacquisition aent. The pland linked with master plann. Interestedprocess.

ficial approvaage to the agen

0), 3rd Ed.,

12

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d Evidence of ority, evidenc


easibility S: Studies sh

d Evidence of fit, site, transp

mational refepter 11 – Phys

te Plans : There shallfacilities. A

ures such as ments.

d Evidence of plans.

rmational refepter 11 – Phy

istorical an: Historical egies for howdiction’s com

d Evidence of

an y shall have achieve its misfive years. T

plan shall bert the prioritient the Parks

f Compliance:e of last revie


Studies hall be condu

Compliance: portation, env

erence in the Msical Resource

l be site plansite plan is abuilding and

f Compliance:

erence in the sical Resourc

nd Culturand cultural

w they will bemprehensive

f Compliance:

a strategic plassion, goals, The strategice measurableies and initias and Recrea

: Provide theew, and indica


ucted to deter

Provide examvironmental a

Management e Planning, pp

s to guide tha depiction ofd facility loca

: Provide a re

Managementce Planning, p

ral Resourl plans include managed. plan or the a

: Provide the

an, approvedand objectivc plan shall be to demonstratives of the wation System

e agency's straate progress b

of Park and Rment, pp. 114-

rmine the fea

mples of receand economic

of Park and Rp. 215-215.

e use of existf a park site ations, roads

epresentative s

t of Park and pp. 230-232.

rce Managde an inventoThese resouragency’s par

e historical an

d by the apprves over an exbe reviewed arate progresswhole organiMaster Plan

ategic plan, dabeing made in

Recreation Ag-120.

asibility of pr

ent feasibility analyses.

Recreation Ag

ting and the of that is draand trails, u

sampling of t

Recreation A

gement Plaory of historirces may be

rk and recrea

nd cultural pla

roving authoxtended periannually. Ths and resultsization. The

n.

ate of approvn implementin

gencies, (201

roposed facil

y studies such

gencies, (201

developmentawn to scale use areas and

the agency’s a

Agencies, (201

ans ical, culturaladdressed as

ation system

an(s).

ority, stating iod of time, he goals and s. The stratee strategic pla

val by approving the plan.

0), 3rd Ed.,

lities.

as market, co

0), 3rd Ed.,

t of future arand delineat

d utility

area and facil

10), 3rd Ed.,

l resources as part of the master plan

13

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d Evidence of nesses and ind


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d Evidence of ition plan, or

mational refepter 9 – Prograning, p. 236; Cations, pp. 28

y Involvemy shall includematic outreiduals (i.e., aal community, Sierra Clubtions and em

f Compliance:dividuals) of t


nsition Plany shall develoies, parks, anthe US Deparrch 15, 2011.

f Compliance:a copy of the

erence in the Mam Services aChapter 12 – 88 and 400.

ment de communityach to includ

all cultures, ay organizatio

b, Trust for Pmployers are a

: Describe hothe communit

Management e Planning, p

n op and adop

nd amenities rtment of Ju.

: Submit mine plan noting t

Management and Event MaPhysical Res

y involvemende the entire ages, and abions, agenciesPublic Land, afforded opp

w the diversety were involv

of Park and R. 220

t a phased plowned or op

ustice Title II

nutes of the apthe dates and

of Park and Ranagement, p.ource Manag

nt in the plancommunity.

ilities) and los, businesses, YMCA/YW

portunities fo

e interests (coved in the pla

Recreation Ag

lan for the reperated by thI regulation i

pproving authtimes when p

Recreation Ag. 188; Chapte

gement, p. 253

nning proces. It is criticalocal, regional, and service

WCA, Boys anor input.

ommunity organning proces

gencies, (201

emoval of bahe agency, puissued Septem

hority meetingplan tasks we

gencies, (201er 11 – Physic3; Chapter 13

ss that includl that the l, and nation providers sund Girls Club

ganizations, ss.

0), 3rd Ed.,

arriers at exiursuant to thmber 14, 201

g approving tere completed

0), 3rd Ed., cal Resource 3 – Manageme

14

des

al uch b,

sting he 10

the d.

ent

The organagency tostaff and t AdministrProperly deffective a Public infThe functcommunicsuccess, th To operatcan obtainin the comadministra An agencyestablish rorganizingthe park abecome ppublic sup Effective deliveringoperationspricing, mopportuni All park adepends omarketingguidelinesrequire thfunctions.

3.0 –

NOTE: Sta

nizational stru carry out its the public.

rative reportindesigned admadministrativ

formation, comtions overlap bcation tools. he purpose of

te effectively,n such suppormmunity. By ation and ope

y should makrelationships g community

and recreationroblems. A wpport and can

market researg demand-drivs. Marketing

making accessities that satis

and recreationon their size ag philosophy as to implemen

hat all agency .

– Orga


ucture providemission. The

ng systems prministrative rep

e reporting sy

mmunity relabecause they While they h

f each differs

a park and rert by informinproviding the

erations, a rela

ke use of the mwith them. T

y groups whern agency learnwell-organizen serve to iden

rch, planningven, high qua

g is a process fsible, and provfy the wants/d

n agencies perand mandate. and marketinnt that philosostaff be appro

anizatio

arked with auired of all

es alignment e roles, respon

rovide managports will reflystem ensures

ations, and maall deal with

have the sameand each app

ecreation agenng the public e news mediaationship of m

many commuThe park and rre they do notns of issues, ned communityntify problems

, product andality programsfor accomplisviding accuradesires of targ

rform certain Among the f

g plan, and deophy. The comopriately educ

on and A

a star ( ) agencies see

of responsibinsibilities and

gement informflect comparats communicat

arketing are can organizati ultimate purp

proaches the t

ncy must havand news me

a and the commutual trust, c

unity organizarecreation aget exist. By estneeds, and oppy relations effs in the makin

d program devs and servicesshing agency ate and timelyget markets.

marketing fufunctions are uevelopment omplexities of cated about m

Admini


ility and delegd structure sh

mation on the tive data and tions through

complementarion’s relationpose of helpintask from a di

ve the supportdia of events

mmunity with cooperation, a

ations that exiency should ptablishing sucportunities an

fort can act asng.

velopment, strs contribute tomission and

y information

unctions; the suser inquiry,

of operationalf marketing anmarketing and

istratio


gation of authhould be clear

activities of ttrends on act

hout the chain

ry functions wnships and emng assure an oifferent persp

t of its commuthat affect thinformation oand respect ca

ist in its jurisdplay an activech links with nd responds tos an effective

rategies, and o successful pobjectives byabout recreat

scope of theirdevelopment

l procedures and related resd its applicatio

on

dards,

hority to enabrly understood

the agency. tivities. An n of command

within the agemploy similar

organization’ective.

unity. An agehe lives of cition agency an be maintai

diction and e role in the communio them beforemeans of elic

objectives forpark and recrey developing, tional

r work howevt of an agencyand policy earch functioon across

15

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ency.

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f Compliance:among organmponents are

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gy, clerical am their appro

technology,


o ensure the

n matrix illust


hat reflects its among the d

organizationaof each comp

ation, e.g. depthe public.

gencies, (201p. 73-87.

public and stquate to perf

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gencies, (20190.

and administopriate funct

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gencies, (201p. 90-91.

accurate and

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gencies, (201p. 86-87.

ts methods ofdifferent

al structure, ponent.

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0), 3rd Ed.,

taff. There shform the age

office space aff and the pub

0), 3rd Ed.,

trative staff stions.

used to suppo

0), 3rd Ed.,

d timely tran

nternal

0), 3rd Ed.,

16

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17

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18

3.4.3 - Marketing Plan Standard: The agency shall have an established marketing plan, based on market research that is

evaluated periodically for effectiveness. The fundamental principle of marketing is to gain an understanding of customer needs, wants, concerns and behaviors. The marketing plan addresses the appropriate mix of communications tools to promote agency programs, facilities, events and services and to provide accurate, timely and useful information to the various segments of the target audience.

Suggested Evidence of Compliance: Provide the plan and latest evaluation. The plan shall include:

a. Marketing objectives; b. Situation assessment, to include:

1. Examination of demographic trends 2. Economic climate

c. Market coverage by alternative providers; d. Segmentation, targeting, and positioning; e. Marketing mix; f. Marketing methods g. Evaluation criteria and methods.

Research is important to support segmentation, targeting, and positioning. Common evaluation methods include surveys, focus groups, customer comment cards, and mystery shopping.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 359-377.

3.4.3.1 - Marketing Responsibility Standard: A specific position shall be designated to direct the marketing function. Marketing

functions shall be the responsibility of a permanent position of the agency that works closely with all agency units in developing, coordinating, and implementing the agency marketing plan.

Suggested Evidence of Compliance: Provide the position description that includes responsibility for

marketing. 3.5 - Utilization of Technology Standard: Technology shall be used to enable the agency to operate more efficiently and effectively.

The agency should research and apply such resources progressively. Suggested Evidence of Compliance: Provide examples of progressive adoption, upgrade, installation,

and/or use of technology. Examples could include but are not limited to communications and security systems, energy and records management systems, data management and sharing systems, lighting and irrigation systems, work orders and work assignment applications, financial systems, and class registration systems. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 14 – Information Technology Management, pp 305-345.

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23

4.1.7 - Supervision Standard: There shall be constructive and effective supervision of all personnel to help them grow

professionally and improve programs and services. Supervision is an on-going and systematic process that is helpful for the well-being of the individual and agency. Important characteristics of effective supervision are the ability to communicate expectations, delegate authority commensurate with the assigned tasks, provide feedback, and motivate. There should be supervisory processes, procedures, or tools that highlight staff orientation, staff coaching, mentoring and training, performance review, and human resource policies affecting supervision of staff such as those dealing with harassment and discipline.

Suggested Evidence of Compliance: Provide examples of processes, procedures, or tools used to assure

constructive and effective employee supervision. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 18 – Supervision of Personnel, pp 461-484.

4.1.8 - Compensation Plan Standard: There shall be an established compensation plan and that establishes equity of

compensation among units within the agency that is reviewed periodically. The compensation plan for an agency shall take into account agency employment standards, agency skill needs, and compensation levels offered by other local employers.

Suggested Evidence of Compliance: Provide the compensation plan and a copy of its most recent review

or update.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 16 – Human Resource Employment, pp 414-422.

4.1.9 - Performance Evaluation Standard: There shall be a fair and systematic procedure for annual or periodic appraisal of job

performance. Personnel evaluation shall be utilized for the development and improved quality of the individual's performance on the job, as well as a basis for promotion, monetary increments, and dismissal. Although evaluation is a day-by-day process, there shall be periodic specific reviews with the employee. An employee's personnel file shall include a written annual evaluation.

Suggested Evidence of Compliance: Provide the procedures and a sample of completed performance

evaluations without identifying personal information.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp 445-448.

24

4.1.10 - Promotion Standard: There shall be an established policy and procedures available to all employees defining

the promotion process and the agency's role. The park and recreation agency may rely upon a state or local civil service commission, or other public or private external organization to administer one or more elements of the process in accordance with legal, professional, and administrative requirements.

Suggested Evidence of Compliance: Provide the policy and procedures, and indicate how they have been

communicated to employees.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp 445-448.

4.1.11 - Disciplinary System Standard: There shall be an established disciplinary system based on the code of conduct and

performance. The system shall specify the conduct expected of employees. Prohibitions should be specific, whereas approved behavior may be stated in general terms (e.g., courtesy, punctuality).

Suggested Evidence of Compliance: Provide the code of conduct and performance and the policies and

procedures that guide the disciplinary system and how this information is communicated and made accessible to employees. Include copies of disciplinary action steps included in collective bargaining agreements, if applicable. This system shall address the following topics:

a. Compliance with agency statements; b. Unbecoming conduct; c. Appropriate appearance; d. Use of alcohol and drugs; e. Acceptance of gratuities, bribes, or rewards; f. Abuse of authority; and g. Proper care and maintenance of equipment.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 16 – Human Resource Employment, pp 423-427.

4.1.12 - Grievance Procedures Standard: There shall be an established grievance procedure, available to all employees. The

procedure shall identify matters that are grievable; establish time limitations for filing or presenting the grievance; establish steps and time limitations at each step in the grievance procedure; and establish criteria for employee representation. Formal grievance procedures shall be written in clear, concise terms.

Suggested Evidence of Compliance: Provide the grievance procedures and indicate how the procedures

have been communicated to the employees. Include grievance procedures included in collective bargaining agreements, if applicable. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 16 – Human Resource Employment, pp 427-430.

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25

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26

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27

4.6.1 - Employee Training and Development Program Standard: There shall be a program of employee development, available for employees throughout

the agency, based on needs of individual employees and future organizational needs that is evaluated and updated periodically. The program must notify personnel of available and/or required training, maintain training records, and assure that required training programs are attended. The program should incorporate in-service training and succession planning to ensure the continued effective performance of the organization after the departure of key staff.

Suggested Evidence of Compliance: Describe the scope and components of the employee development

and training program, provide an outline of training offered (mandatory and discretionary), and provide lists of participants for the prior calendar year, and last review.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp. 448-451.

4.6.2 - Professional Certification and Organization Membership Standard: Professional staff shall be active members of their professional organization(s) and

pursue professional certifications within their respective disciplines. "Active" means more than holding membership, including attendance at meetings, making presentations, participating in committee work, holding elected and appointed positions, and participation in educational opportunities.

Suggested Evidence of Compliance: Provide a list of staff with professional certifications and also provide

a list of staff that have actively participated in a professional organization during the prior calendar year, indicating the nature of participation. The following are examples for park and recreation professionals e.g. Certified Park and Recreation Professional (CPRP), Certified Park and Recreation Executive (CPRE), Certified Therapeutic Recreation Specialist (CTRS) for park and recreation professionals.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, p. 451.

4.7 - Volunteer Management Standard: There shall be a volunteer management function within the agency, including a

comprehensive volunteer management manual that includes policies and procedures related to the management of volunteers.

Suggested Evidence of Compliance: Provide the volunteer management manual.


4.7.1 - Use of Volunteers Standard: Volunteers shall be used by the agency in a variety of positions. Suggested Evidence of Compliance: Provide list of functions in which agency volunteers are used, the

extent of use, and examples of volunteer position descriptions.


28

4.7.2 - Volunteer Recruitment, Selection, Orientation, Training, and Retention Standard: There shall be an on-going function within the agency for the recruitment, selection,

orientation, training and retention of volunteers, including procedures on background screening. Background investigations shall be made for all volunteers who work routinely with vulnerable populations, especially youth, senior adults, and persons with disabilities.

Suggested Evidence of Compliance: Provide the agency’s recruitment, selection, orientation, training,

and retention procedures. Provide the agency’s background investigation procedures for volunteers and evidence of implementation.


4.7.3 - Supervision and Evaluation of Volunteers Standard: Agency volunteers shall be monitored, shall receive supervisory visits, and be evaluated

regarding performance. Supervision and evaluation of volunteers is important to ensure adequate training is provided and to verify satisfactory conduct and performance. The degree to which the agency supervises and evaluates volunteers may vary depending on the role of the volunteers.

Suggested Evidence of Compliance: Provide written description of the monitoring system including

current practices for supervisory visits, and examples of evaluations.


4.7.4 - Recognition of Volunteers Standard: There agency shall recognize volunteers for their contributions. Recognition may take

many forms, depending on the nature of volunteer roles. Suggested Evidence of Compliance: Provide a description of the recognition program and recognitions

given over the past calendar year. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 17 – Human Resource Management, pp. 457-458.

4.7.5 - Liability Coverage for Volunteers Standard: Agency volunteers shall be covered for negligence liability. Suggested Evidence of Compliance: Provide documentation indicating coverage of volunteers for

negligence liability.


29

4.8 - Consultants and Contract Employees Standard: The agency shall have policies and procedures regarding the use of consultants and

contract employees. Suggested Evidence of Compliance: Provide the agency’s policies and procedures regarding the use of

consultants and contract employees.


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scal control ading authorizaand to alert ag

scal Policy: Fiscal policinvestment orly establishe

d Evidence of

mational refepter 19 – Finan

Comprehe: There shallcharges for slevels of cost

d Evidence of recovery proc


Agency Ac: The agency

d Evidence of


5.0 - F


t is the procesnd objectives.

increasing emyers support h

e and efficients the ability tothe success an

and monitorinations and restgency manag

y cies setting gf funds shall

ed.

f Compliance:

erence in the Mncial Manage

ensive Revl be an establservices and t

recovery.

f Compliance:cedures, and t


cceptance y shall have

f Compliance:


Financ


ss of planning The increasimphasis on fihigher taxes, t in all aspecto secure, organd survival of

ng procedures trictions, to en

gement to poss

guidelines forl be set forth

: Provide fisc

Management ement, pp. 48

venue Polilished revenuthe strategie

: Provide the the most recen


of Gifts aan establishe

: Provide the


cial Man


g for, acquirinng demand fo

iscal responsibare all forcins of their finaanize, and conf their organiz

enable an agnsure that dissible problem

r managemenclearly in wr

cal policies an

of Park and R7-494.

icy ue policy thas and method

policy on feent review or u

of Park and R0-515.

and Donatied policy for

policy on acc

of Park and R1-514.

nageme


ng, and using or more and bbility and acc

ng park and reancial operationtrol the finanzations.

gency to estabsbursements a

ms.

nt and contrriting, and th

nd legal autho

Recreation Ag

at is periodicadologies for

es and chargesupdate.

Recreation Ag

ions the acceptan

ceptance of gi

Recreation Ag

ent


funds to achibetter servicescountability, aecreation orgaons. Parks anncial resource

blish accountaare for design

ol of revenuehe legal auth

ority.

gencies, (201

ally updateddetermining

s, the current

gencies, (201

nce of gifts a

ifts and donat

gencies, (201

dards,

eve predeterms, continuing and the anizations to nd recreation es of the

ability, to comnated and appr

es, expendituhority must b

0), 3rd Ed.,

d regarding g fees and cha

fee schedules

0), 3rd Ed.,

nd donations

tions.

0), 3rd Ed.,

30

mined

mply roved

ures, be

fees arges

s or

s.

5.1.3 - GStandard:

otherreseashall coord

Suggested

grantproje

InformChap

5.1.4 - PStandard:

proficoordagenproce

Suggested

suppoincluvalue

5.2 - FisStandard: Suggested 5.2.1 - AStandard:

respoadmithe aan id

Suggested

autho

Grants Pr: Where fear applicable aarch, coordin

evaluate howdinated.

d Evidence of ts received byct description


Private, C: Where feait support to dinate and imcy shall evaluess will be co

d Evidence of ort along withding identific

e of the contri

scal Mana: There shal

d Evidence of

Authority : The agencyonsibility forinistrator is u

agency may ddentifiable pe

d Evidence of ority for the ag

rocedures sible and appagency grant

nate and impw application

f Compliance:y the agency fns, grantor, da


orporate, sible and appsupplement

mplement altuate the term

oordinated.

f Compliance:h a summary cation of the fibution and m

agement Pll be establish

f Compliance:

and Respy's chief adm

r the fiscal multimately redictate the neerson or com

f Compliance:gency.

propriate, thts to supplem

plement grann, approval,

: Provide thefor the past fivate awarded, g


and Non-propriate, thagency fund

ternative funms of accepta

: Provide the of such suppo

following: promethod of reco

Procedureshed procedur

: Provide the

ponsibility ministrator sh

anagement oesponsible foreed to delega

mponent withi

: Provide doc

he agency shament fundingt opportunitiimplementat

e procedure tove years, inclugrant amount

of Park and R8-509.

-Profit Suphe agency shading through nding optionsance and how

procedure to ort received boject descriptiognition.

s res for the fi

procedures fo

for Fiscalhall be designof the agencyr all agency fte responsibiin the agency

umentation d

all procure rg through an ties. Prior to tion and man

o procure granuding identifit and agency m

Recreation Ag

pport Proall solicit privan establish

s. Prior to acw the implem

solicit privatby the agencyions, grantor/

iscal manage

or the fiscal m

l Managemnated as hav

y. Although afiscal matterility for fiscay.

demonstrating

egional, stateestablished pgrant procurnagement pr

nts along withfication of thematch.

gencies, (201

cedures vate, corpora

hed procedurcceptance of

mentation and

te, corporate ay for the past f/sponsor, date

ement of the a

management o

ment ving the authan agency's crs, the size anal manageme

g clear delegat

e, federal anprocedure torement, agen

rocesses will b

h a summary following:

0), 3rd Ed.,

ate, and nonre to researchf support the d manageme

and non-profifive years e awarded, an

agency.

of the agency

ority and chief nd complexitent functions

tion of fiscal

31

d/or o ncies be

of

-h,

ent

it

nd

.

ty of to

5.2.2 - PStandard:

equip Suggested

equip

InformChap

5.2.2.1 Standard:

secur Suggested

5.3 - AcStandard:

accurfacilireven

Suggested

InformChap

5.3.1 - FStandard:

Eachcomp

Suggested

Finan

Purchasin: Agencies shpment, suppl

d Evidence ofpment, suppli

a. Biddinb. Criterc. Proced. Use o


- Emergen: There shalre equipment

d Evidence of

ccounting : The agencyrate, and comitate rapid renue any time

d Evidence of


Financial : The agency

h appropriatiponent, activ

d Evidence of ncial status re

a. Initial b. Balancc. Expend. Unence. Reven

ng Proceduhall have estalies, and serv

f Complianceies, and servicng procedureria for the seldures for disf procureme


ncy Purchll be establisht or services

f Compliance:

System y shall have mplete documetrieval of infe the informa

f Compliance:


Status Repy shall periodion and expe

vity, object, a

f Compliance:eports shall in

appropriationces at the com

nditures and encumbered balanue status.

ures ablished procvices.

e: Provide theces, includinges; lection of vesbursement oent cards, if a


hase Procehed procedurin a swift an

: Provide the

a comprehen

mentation of formation on

ation is requi

: Provide a de


ports dically, montenditure shalland program

: Provide finaclude, at a min for each acc

mmencement ncumbrancesances; and

cedures for t

procedures fg:

endors and bof petty cashapplicable.

of Park and R5-517.

dures res for emerg

nd efficient m

procedures fo

nsive accountf the flow of fn the status oired.

escription of t

of Park and R7-519.

thly at a minil be classified.

ancial status rinimum: count (or progof the regular made during

the requisitio

for the requisi

bidders; andh and issuanc

Recreation Ag

gency purchmanner.

or emergency

ting system tfunds. The aof appropriat

the accountin

Recreation Ag

imum, provid according

reports for the

gram); rly defined peg the period;

on and purch

ition and purc

ce; and

gencies, (201

hases within t

y purchases.

to ensure an accounting sytions, expend

ng system.

gencies, (201

ide financial to function, o

e previous thr

eriod;

hase of agenc

chase of agen

0), 3rd Ed.,

the agency to

orderly, ystem shall ditures and

0), 3rd Ed.,

status repororganization

ree months.

32

cy

ncy

o

rts,. nal

5.3.2 - PStandard:

and tlegall

Suggested

positi 5.3.3 - FStandard:

disburecei

Suggested

contr

InformChap

5.3.4 - IStandard:

or atgovercertif

Suggested

most recom InformChap

5.4 - AnStandard:

incluoperafive odeter

Suggested

impro

InformChap

Position A: The agencytype of autholy employed

d Evidence of ions.

Fiscal Con: The agencyursing funds.ved by the ag

d Evidence of rol and monito

a. Mainteorgani

b. Preparc. Condud. Person

mational refepter 20 – Budg

Independe: There shala time stipu

rnment's intfied public a

d Evidence of recent Comp

mmendations.


nnual or B: There shal

uding both reating expensor six years wrmined by th

d Evidence of ovements bud

mational refepter 20 – Budg

Authorizaty shall have orized filled aand that pos

f Compliance:

ntrol and My shall have . The procedgency.

f Compliance:oring proceduenance of an izational compration of finanuct of internalns or position

erence in the Mgeting, pp. 57

ent Audit ll be an indeplated by appernal audit sccounting fir

f Compliance:prehensive An.


Biennial Bull be an annuevenues and ees, cover a o

with annual rhe kind of sys

f Compliance:dgets.

erence in the Mgeting, pp. 52

ion Procedestablished pand vacant psitions are in

: Provide the

Monitorinestablished p

dures shall en

: Provide the ures shall inclallotment sysponents; ncial statemenl audits; and s authorized t

Management 72-576.

pendent audi

plicable statustaff (externarm.

: Provide the nnual Financia


udget ual or bienniaexpendituresne-year or twreview. The stem in use b

: Provide the

Management 27-576.

dures procedures fopositions to enn accordance

position auth

ng Proceduprocedures unhance secur

fiscal controllude: stem, if any, o

nts;

to accept or d

of Park and R

it of the agenute or regulatal to the agen

most recent ial Report (CA

of Park and R0-523.

al operating s. Operating wo-year perinature of an

by its governm

e current and a

of Park and R

or maintaininsure that pewith budget

horization pro

ures used for collerity and accou

l and monitor

or records of a

disburse funds

Recreation Ag

ncy's fiscal action. The audncy being aud

independent aAFR) and pro

Recreation Ag

and capital ibudgets inclod and capit

n agency's bumental autho

approved ope

Recreation Ag

ing control oversons on thet authorizatio

cedures and b

ecting, safeguuntability of

ring procedure

appropriation

s.

gencies, (201

ctivities conddit may be pedited) or by a

audit and manovide the resp

gencies, (201

improvemenlude both captal improvemudgetary systority.

erating and ca

gencies, (201

ver the numbe payroll areons.

budgeted

uarding, and f all monies

es. The fiscal

ns among

0), 3rd Ed.,

ducted annuaerformed byan outside

nagement letteonse to the au

0), 3rd Ed.,

nts budgets, pital and

ments may extem may be

apital

0), 3rd Ed.,

33

ber e

l

ally the

er, or udit

xtend

34

5.4.1 - Budget Development Guidelines Standard: The agency shall establish guidelines to inform the heads of organizational components

of the essential tasks and procedures relating to the budget preparation process. The guidelines shall include instructions for preparing budget request documents and for providing adequate justification for major continuing expenditures or changes in continuing expenditures of budget items. Information should be included regarding operating impact.

Suggested Evidence of Compliance: Provide the budget development guidelines. 5.4.2 - Budget Recommendations Standard: Major organizational components shall provide recommendations, based on operational

and activity analysis, for use in the development of the agency's budget.

Suggested Evidence of Compliance: Provide examples of agency component recommendations and evidence of their consideration in the budgeting process. Recommendations shall include:

a. Assessment of current and future personnel needs; b. Costs per program element; c. Line items.

5.5 - Budget Control Procedures Standard: The agency shall have procedures for budget control with periodic reporting of revenues

and expenditures, and continuous management review. Suggested Evidence of Compliance: Provide the procedures for budget control within the agency and

examples of periodic reports. 5.5.1 - Supplemental/Emergency Appropriations Procedures Standard: The agency shall have established procedures for requesting supplemental or emergency

appropriations and fund transfers to meet circumstances that cannot be anticipated by prior fiscal planning efforts. Mechanisms of adjustment may include transferring funds from one account to another and/or requesting that additional funds be granted for agency needs.

Suggested Evidence of Compliance: Provide the supplemental/emergency appropriations procedures. 5.5.2 - Inventory and Fixed Assets Control Standard: The agency shall have established procedures for inventory control of property,

equipment, and other assets to prevent losses and unauthorized use, and to avoid both inventory excesses and shortages. There shall be a complete and current listing of agency assets.

Suggested Evidence of Compliance: Provide procedures for inventory and fixed asset control.

A programHigh-qualA systemaservices scoordinatecommunitminimum The primaand recreaCertain prdeterminaobjectivesand servic(specific, logic mod The recreaagency’s pinitiativesoutgrowth Park and rextrinsic bdirected re(manipulaattitudes a A leisure

1. A2. A3. U4. M5. K6. Pr

Examples

● Cch

● Cre

● Dprca

● Ow

6.0 - P

NOTE: Sta

m is a means tlity programmatic and well-hould be proved with relatety, such as sc

m of duplicatio

ary responsibation experienrogram and seants are: concs; constituent ce objectives measurable, a

deling to focu

ation programprogramming

s. While relateh of other stra

recreation agebenefits that lecreation actiation and coorand values) an

education proAwareness of sAppreciation oUnderstandingMaking decisioKnowledge an

romoting soc

s include: Cooperative aghildren and ad

Community precreation asso

Distributing a rograms and sable TV chan

Organizing andwith targeted p

Progra


to leisure andming is a dyna-researched anvided by the aed programs ohools, volunt

on, as well as

ility of the pances and enviervice determeptual foundainterests and must be beneachievable, re

us their object

mming plan ing functions, ined to a masterategic and pro

encies shouldleisure (time, ivities providerdination of pnd cognitive (

ogram consistself in leisure

of leisure; g self-determinons regarding

nd use of resouial interaction

greements witdolescents of resentations reociations, and“benefits” CDservices throu

nnels. d categorizingprograms and

ams and


d recreation asamic process nalysis shouldagency. The of other govertary agencies,to reduce com

ark and recreaironments enh

minants give dations of playdesired need

efits-focused. ealistic, timedives on outco

ncludes all elencluding activr or compreheogram forecas

d have a progractivity, expee. It should inphysical skills(intellectual s

ts of six (6) ce;

nation in leisug leisure partiurces for faciln.

th local schoof leisure benefegarding leisu

d at business aD or website hugh various so

g agency pubservices, e.g

d Servic


s well as a vethat continued be completepublic park arnmental, for- and churchesmpetition.

ation professiohance the weldirection to why, recreation, ads; and commu

Many agencd) to assure thomes and imp

ements and sevity selection,ensive plan, thsting tools.

ram that educerience) and pnclude the thrs and abilitiesskills and abil

omponents:

ure; cipation; litating leisur

ols to developfits. ure benefits aand industry mhyperlink to eocial media o

lications and ., benefits of

ces Ma


ehicle to delives as the recreed in determinand recreation-profit and nos, to provide

onal is to proll-being and qhat is provideand leisure; aunity opportu

cies put objecthat objectivespacts.

ervices of the , type and scothe recreation

cates the publiparticipation iree (3) behavis), affective (ilities).

re; and

p classes, wor

at libraries, senmeetings. educate, publoutlets (Faceb

photos accornature walks

anagem


ver benefits toeation experiening what pro

n program shoon-profit orgamaximum co

ovide programquality of life ed and assesseagency philosounities for thetives in “SMA

s are measurab

public park aope of programn programmin

ic about the inin self-directeior domains: pinterests, appr

rkshops or ev

nior citizen c

icize, and infbook, Twitter,

rding to the befor senior po

ent

dards,

o participants.ence unfolds.ograms and ould be anizations in toverage with a

ms by which lefor participan

ed. These ophy, goals a

e public. ProgART” formatble and they u

and recreationms and outrea

ng plan shall b

ntrinsic and ed and leaderpsychomotor reciations,

vents to inform

centers, specia

form of agenc, etc.) and pub

enefits associopulations and

35

.

the a

eisure nts.

and gram t use

n ach be an

r-

m

al

cy blic

iated d

be● M

ne● In

pa● In

ca● In

re● C● C

6.1 - ReStandard

perioserviprog

Suggested

updatabilit

InformChap

6.1.1 - PStandard

servi Suggested

progrservic

InformChap

enefits of outMarketing and

ewsletters, anncluding benearticipants wincluding the qausing the parncluding the beleases and pu

Conducting beConducting an

ecreation P: The agency

odically and aices of the agrams and ou

d Evidence of te process. Thties, how it de

a. Prograb. Prograc. Prograd. Recreae. Comm

mational refe

pter 8 – Recre

Program a: A systematices shall be p

d Evidence of ram and services provided

a. Conceb. Organc. Constid. Creatioe. Experif. Comm

mational refepter 9 – Progra

door play ford advertising tnd policy manefit statementill see what thquestion of “Hrticipant to rebenefits of proublic service aenefits-based pnd reporting fo

Programmy shall have aa current-yeency’s progr

utreach initia

f Compliance:his plan shall evelops program objectivesam and servicam and servication and leisu

munity invento

erence in the Mation Program

and Servictic and studiprovided by

f Compliance:ice determinanby the agency

eptual foundatizational agenituent intereston of a constiiences desirab

munity opportu

erence in the Mam Services a

r children. the benefits mnuals, on staffs in brochurehey can gain fHow have youeflect on the bograms and sannouncemenprogram reseollow-up asse

ming Plana recreation par implemen

ramming funatives.

: Provide the address how am offerings (6.2);

ce statistics (1ce determinanure trends anaory (10.5.2).

Management m Planning, p

ce Determed approachthe agency.

: Provide docnts are used iy shall be bastions of play, ncy philosophts and desiredituent-centereble for clienteunities.

Management and Event Ma

message in agef apparel, facis and programfrom participau benefited frobenefits of theervices on agnts. arch studies.essments and

programmin

ntation plan. nctions, inclu

current recreathe agency dand it shall in

0.5); nts (6.1.1); alysis (10.5.1

of Park and Rpp. 137-138.

minants h shall be tak

umentation an providing p

sed on the recreation, an

hy, mission and needs; ed culture; ele; and

of Park and Ranagement, pp

ency telephonility and vehicm descriptionating in progrom this progre program. gency website

data analyses

ng plan coverThe plan sh

uding activity

ation programdelivers servicnclude the fol

); and

Recreation Ag

ken in determ

and examples programs and

nd leisure; nd vision, and

Recreation Agp. 155-159.

ne messages, cle signage.

ns so that prosrams. ram?” in prog

es and in emai

s.

ring 3-5 yearall address a

y selection, ty

mming plan ances to personsllowing eleme

gencies, (201

mining what p

demonstratind services. The

d goals and ob

gencies, (201

employee

spective

gram evaluati

il/e-blasts, pre

rs that is updall programs ype and scop

nd describe ths of all ages anents:

0), 3rd Ed.,

programs an

ng that the sixe programs an

bjectives;

0), 3rd Ed.,

36

ons,

ess

dated and

pe of

he nd

nd

x (6) nd

37

6.1.2 - Participant Involvement Standard: The development of agency programs and services shall involve participants.

Suggested Evidence of Compliance: Describe the process and provide examples of how the agency

obtains and utilizes participant input. Participants shall have involvement in: a. Recommending policy; b. Planning activities; c. Conducting activities; and d. Sponsoring activities.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 9 – Program Services and Event Management, pp. 176-177.

6.1.3 - Self-Directed Programs and Services Standard: The agency shall offer self-directed recreation opportunities for individuals and groups

to participate without leadership, under only general supervision. Examples include picnic facilities, tennis courts, roadways in scenic areas, bridle trails, self-guiding nature trails, and open playgrounds.

Suggested Evidence of Compliance: Provide examples of how the agency provides self-directed recreation opportunities, including a list of such opportunities.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 9 – Program Services and Event Management, p. 161.

6.1.4 - Leader-Directed Programs and Services Standard: The agency shall offer leader-directed recreation opportunities that provide recreation

opportunities where participant involvement is directed by a leader, including skills instruction classes. Examples include tennis, crafts, dance; synchronized swimming performance; creative dramatics for children.

Suggested Evidence of Compliance: Provide examples of how the agency provides leader-directed

recreation opportunities, including a list of such opportunities. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 9 – Program Services and Event Management, p. 161.

6.1.5 - FStandard:

proviagento stameetorganpurp

Suggested

oppor

InformChap

6.1.6 - CStandard:

nonp Suggested

documpartn

InformChap

6.2 - PrStandard:

revieimpaevaluarea,defin

Suggested

the la

InformChap

Facilitated: The agencyide or want tcy. An examart a commuting place, sonization will

pose.

d Evidence of rtunities, incl


Cooperati: The agency

profit entities

d Evidence of mentation, su

nership agreem

mational refepter 6 – Partne

rogram Ob: There shal

ewed periodicact desired byuated (see sta, such as natu

ned into level

d Evidence of ast review.


d Programy shall facilitto provide re

mple of facilitnity theater me administbecome self-

f Compliance:luding a list o


ve Progray shall enter s to provide p

f Compliance:uch as Memorments.

erence in the Merships, pp. 98

bjectives ll be specific cally. Objecy the programandard 10.2 Oure, dance, mls such as beg

f Compliance:


ms and Sertate assistancecreation protated programorganization

trative help in-sustaining.

: Provide exaf such opport


amming into coopera

programmin

: Provide currranda of Unde

Management 8-102; Chapte

objectives estives shall bem or service Outcomes As

music, sportsginner, interm

: Provide mea


rvices ce to individuograms and lms and servi

n; the agencyn publicity, aDemonstrat

amples of howtunities.


ative agreemg.

rent exampleserstanding (M

of Park and Rer 7 – Plannin

stablished fore specific andso that prog

ssessment). O, fitness, specmediate and

asurable objec


uals and grouleisure servicices is an indy may help inand "seed mtion projects

w the agency


ments with pu

s of cooperatiMOU), Memo

Recreation Agng for Strateg

r programs ad measurablegress on meetObjectives shcial events an advanced.

ctives for eac


ups of indivices independdividual or grnitially by pr

money” with tmay be utiliz

provides faci

gencies, (201

ublic, comme

ive programmranda of Agre

gencies, (201gic Managem

and services e as to the acting objectivhall be definend they can b

ch program an

gencies, (201

iduals that dently from throup that wisroviding a the intent thazed for this

ilitated recrea

0), 3rd Ed.,

ercial, and

ming with eement (MOA

0), 3rd Ed., ent, p. 159.

that are ctual outcomves can be ed by prograbe further

nd service are

0), 3rd Ed.,

38

he shes

at the

ation

A), or

me or

am

ea and

6.3 - ScStandard:

undeand sphysibarriincluabilit

Suggested

used provipopu InformChapMana

6.3.1 - Standard:

undeand sphysibarriincluabilit

Suggested

used provipopu

InformChapMana

6.4 - CoStandard

time The pand rcommestab

Suggested

the crang

InformChap

cope of Pro: The agency

erserved in thservices, agenical, social aniers may be a

usionary suppties and socio

d Evidence of for this analyide examples lations and ov

mational refepter 8 – Recreagement, p. 1

Outreach : The agency

erserved in thservices, agenical, social aniers may be a

usionary suppties and socio

d Evidence of for this analyide examples lations and ov

mational refepter 8 – Recreagement, p. 1

ommunity: The agencyand the outcprocess shallrecreation shmunity, e.g., blishments.

d Evidence ofcommunity one of participa


ogram Opy shall proache communitncies shall idnd mental abaddressed thport servicesoeconomic st

f Compliance:ysis), describeof outreach pvercome barr

erence in the Mation Program77.

to Diversy shall proache communitncies shall idnd mental abaddressed thport servicesoeconomic st

f Compliance:ysis), describeof outreach pvercome barr

erence in the Mation Program77.

y Educatioy shall have comes, benefil be periodicahall be ongoinschools, othe

f Compliancen the benefitsants and non-p


pportunitiectively extendty. To encourdentify and abilities and fi

hrough reducto ensure ac

tatus.

: Identify unde specific barrprograms and iers to access


e Undersectively extendty. To encourdentify and abilities and fi

hrough reducto ensure ac

tatus.

: Identify unde specific barrprograms and iers to access


on for Leisa process to

fits, values, anally evaluateng and systemer leisure age

: Provide exa, values, and participants. P


es d programs arage participddress barriinancial, geogced fees and sccess to progr

derserved popriers within thservices offe.

of Park and Rp. 139; Chapte

erved Popud programs arage participddress barriinancial, geogced fees and sccess to progr

derserved popriers within thservices offe.

of Park and Rp. 139; Chapte

sure Proceeducate the gnd positive im

ed for effectivmatic and shencies, busin

mples of the mimpacts of le

Provide the la


and services pation in pariers that maygraphic and scholarshipsrams and ser

pulations (prohe communityered by the ag

Recreation Ager 9 – Program

ulations and services pation in pariers that maygraphic and scholarshipsrams and ser

pulations (prohe communityered by the ag

Recreation Ager 9 – Program

ess general citizempacts of leiveness. Educhould be doness, industry

methods utilieisure and recrast review of e


to residents rks and recrey limit accesscultural bar. Agencies srvices for pe

ovide methody that limit pagency to meet

gencies, (201m Services an

to residents

rks and recrey limit accesscultural bar. Agencies srvices for pe

ovide methody that limit pagency to meet

gencies, (201m Services an

enry about tisure and reccating the pue in cooperat

y, and comme

ized by the agreation serviceffectiveness

gencies, (201

who may beeation progras including rriers. Financshould offer ople of all

dology and datarticipation ant the needs of

0), 3rd Ed., nd Event

who may beeation progras including rriers. Financshould offer ople of all

dology and datarticipation ant the needs of

0), 3rd Ed., nd Event

he use of leiscreation servblic about letion with theercial recrea

gency to educces to a divers.

0), 3rd Ed.,

39

ams

cial

ta nd f these

ams

cial

ta nd f these

sure vices. eisure e ation

cate se

40

6.4.1 - Community Health and Wellness Education and Promotion Standard: The agency shall have policies, procedures, or programs to educate and promote health

and wellness in the community. Suggested Evidence of Compliance: Provide the agency’s policies, procedures, or programs to educate

and promote health and wellness in the community such as: a. Physical activity; b. Healthy food and beverage offerings; c. Nutrition education; d. Substance abuse prevention.

Also provide examples of implementation. 6.5 - Participant and Spectator Code of Conduct Standard: The agency shall have “code of conduct” guidelines for appropriate participant and

spectator conduct at programs and events, and the agency shall proactively inform and remind staff, coaches, participants and spectators about the code of conduct.

Suggested Evident of Compliance: Provide the code of conduct for participants and spectators and

describe how program participants, coaches, and spectators are informed of the code of conduct. The agency should collaborate with affiliate groups providing training for youth and coaches to inform and educate about the participant and spectator code of conduct.

Physical rthe visioncontinuum Informatio– Physica The plannmanagersnatural un(such as scenters an Informatio– Physica Ready accmanagemmanagers invaluabledesign, mto determirecreationthe 1978 U High-perfspaces andaccreditatplans, pol Informatio– Manage 7.1 - PaStandard:

parkauthodeleg

Suggestedlegal

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7.0 -

NOTE: Sta

resource plannn and mission m that has stri

onal referencal Resource Pl

ning, developm, whether they

ndeveloped laports and aqu

nd interpretive

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cess to accurament. Floor pl

to determinee for facilities

materials, and eine the remain

n facilities froUrban Park an

forming maind places. Custion standardslicies, program

onal referencement Operati

arkland Ac: The agency

k, recreation, ority and pergated to local

d Evidence of authority to a


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ning is a procstatement of

ict preservatio

e in the Manalanning, pp. 2

ment and many are in the pu

ands and wateuatics), and bue centers.

e in the ManaManagement, p

ate land and faans with squa

e how to mosts managemenequipment usning useful li

om such progrnd Recreation

ntenance operastomized systes through the ms, and proce

e in the Manaions, pp. 267-

cquisitiony shall have e

conservationriodically revl government

f Compliance:acquire lands,


y and L


cess focusing the controllin

on at one end

agement of Pa207-238.

nagement of public, nonpro

ers, and develouildings of va

agement of Papp. 239-266.

facility recordare foot areas t efficiently usnt and capital sed in construife of buildingrams as the 19n Recovery A

ations organizems’ approacdevelopment

edures as well

agement of Pa-304.

Procedurestablished pn, and historviewed. This ts and is imp

: Provide pol, and last revi

Management e Planning, pp

Land U


on physical rng agency. Naand complete

ark and Recre

physical resouofit, or for-prooped areas inarious functio

ark and Recre

ds is a basic refor each prog

se program spprogramming

uction. Informg systems. Gr965 Land and

Act (UPARR)

zations insurehes and solut, consistent ul as inspection

ark and Recre

res olicies and p

rical-culturalauthority us

plemented th

licy and proceiew.

of Park and Rp. 207-229.

Use Man


resources. Theatural resource modificatio

eation Agenc

urces are funcofit sectors. Pncluding urbanons (such as fi

eation Agenc

equirement fogram space alpaces. Buildig because theymation from trants to purchd Water Conse

place restrict

e quality expetions to opera

use, and periodns and assess

eation Agenc

procedures fol purposes thsually origin

hrough local c

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Recreation Ag

nageme


e planning prces planning son at the other

ies, (2010), 3

ctions of all pPhysical resoun parks, speciitness centers

ies, (2010), 3

or program plllow programing plans andy provide insthese docume

hase parkland ervation Act tions on use a

eriences throuations managedic review of

sment schedul

ies, (2010), 3

or the acquishat are backeates in state charters and

nd acquisition

gencies, (201

ent

dards,

rocess conformstretches acror.

rd Ed., Chapt

park and recreurces include ial complexess, community

rd Ed., Chapt

anning and fammers and facd specificationsight into the ents is often uand construc(LAWCON)

and dispositio

ugh well-manement, satisfyf managementles and record

rd Ed., Chapt

sition of landed by legal enabling act

d ordinances.

n, the citation

0), 3rd Ed.,

41

ms to oss a

ter 11

eation

s

ter 12

acility cility ns are

used ct

and on.

naged y t ds.

ter 13

ds for

ts, is .

of

42

7.2 - Areas and Facilities Development Policies and Procedures Standard: The agency shall have established policies and procedures for the development of park

and recreation land and facilities that are reviewed periodically. Policies and procedures should consider market projections, applicable open space and design standards and coordination with overall planning for the jurisdiction.

Suggested Evidence of Compliance: Provide land development policies and procedures, with the last

review.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 230-236.

7.2.1 - ADA Existing Facility and Site Access Audit Standard: The agency shall complete an access audit of all existing sites and facilities. Pursuant to

the US Department of Justice Title II regulation at 35.105, the agency must evaluate its existing facilities and sites against the most current final and enforceable Standard for Accessible Design.

Suggested Evidence of Compliance: Submit completed checklists, digital images and site reports as

evidence of completion of the access audit.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 226 and 236; Chapter 12 – Physical Resource Management, pp. 253 and 263; Chapter 13 – Management Operations, p. 288.

7.3 - Defense Against Encroachment Procedures

Standard: The agency shall have procedures for protecting park and recreation lands and facilities from encroachment. The procedures should include progressive steps to address escalated encroachment issues.

Suggested Evidence of Compliance: Provide the procedures regarding defense against encroachment.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 208 and 224.

7.4 - Disposal of Lands Procedures Standard: The agency shall have established procedures regarding the disposal of park and

recreation lands to ensure that public recreational benefits are not diminished through the sale or transfer of parkland.

Suggested Evidence of Compliance: Provide the procedures for disposal of park and recreation land.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 208, 210-213; Chapter 12 – Physical Resource Management, p. 250; Chapter 13 – Management Operations, pp. 286 and 290.

7.5 - MStandard:

reviespecifaciliotherrangidevelshoulfrequ

Suggested

speciof thedevel

InforChapOper

7.5.1 - Standard:

licentherekitch

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typesupdat

InforChapPhys269,

7.5.2 - PStandard

scheassetindurecoparkits fu

Suggested

preveattentinfrassafety

aintenanc: The agency

ewed periodicialty facilitiesities, aquatic r recreationaing from healoped via a pld be assigneuency and ac

d Evidence of alty areas, ine area, ranginloped. Provid

rmational refepter 12 – Phyrations, pp. 29

Facility L: There shalses, sanitary eto. Special ahens, and zoo

d Evidence of s of regulatoryte.

rmational refepter 11 – Physical Resource286, 291.

Preventatid: There shalduled inspects. This inclu

ustry standarmmendation

k assets are mull life cycle a

d Evidence of entative mainttion given to structure and y checks for a

ce and Opey shall have ecally for mans such as maor athletic f

al elements shavily used anpark classificed an appropcceptable qua

f Compliance:ncluding evideng from heavilde the most re

erence in the sical Resourc90-300.

Legal Requll be a regularegulations,

attention shoos.

f Compliance:y permits, lice

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f Compliance:tenance progrplayground eother high im

a sampling of

erations Mestablished mnagement of rinas, ice rin

facilities, natuhould be iden

nd high develation or mai

priate set of mality.

: Provide the ence of park mly used and hecent review o

Managementce Manageme

uirementsar review of l, fire laws, anould be given

: Provide a menses or inspe

Managementce Planning, pnt, pp. 251, 25

enance Plarehensive prement and rep

ng, checking delines, city nance and reor optimum ud return on in

: Provide the prams for iden

equipment, aqmpact assets, af facilities/are

Managememaintenance

all park andnks, golf courure centers, wntified accorloped areas tintenance clamaintenance

maintenance maintenance

high developeor update.

t of Park and ent, pp. 253 an

legal requirend safety mean aquatic faci

matrix showingections that ar

t of Park and pp. 208-210, 259, 263; Chap

an eventative mpair, and repor testing forequirementplacement ofuse and safetnvestment.

preventative mntified parks, rquatic facilitiealong with coas.

ent Standaand operatio

d recreation arses, zoologicwhere applic

rding to the into those that assification sy

standards in

standards forclassificationd areas to tho

Recreation And 263; Chap

ements relateasures, and iilities, child c

g a representare required in

Recreation A214-216, 225pter 13 – Man

maintenance pplacement ofr optimum ots and/or maf parks, withty and have t

maintenance recreation arees, pedestrian opies of comp

ards ons standardareas and faccal facilities, cable. Parks,ntended use are lightly uystem. Each ncluding bot

r all parks, facn according toose that are lig

Agencies, (201pter 13 – Man

ed to facilitiesinspections ocare facilities

ative sample oncluding copy

Agencies, (201-227, 231; Chnagement Op

plan to provif infrastructoperation basanufacturer'sh the intent tothe ability to

plan and exameas and facilit

pathways, bupleted, recent

ds that are cilities, incluequestrian

, facilities anof the area, sed and less of these areah recommen

cilities and o the intendedghtly used an

10), 3rd Ed., nagement

s, such as of adherence s, concession

of facilities any of last review

10), 3rd Ed., hapter 12 – erations, pp.

ide periodic, ture, systemssed on applics o ensure tha

o reach or ex

mples of detaties with specuilding inspections a

43

ding

d

as nded

d use d less

ns,

nd the w or

267,

s and cable

t tend

ailed cial

and

44

7.6 - Fleet Management Plan Standard: The agency shall have an established fleet management plan comprised of an inventory

of all vehicles, rolling stock and other major equipment and inspection and replacement schedules.

Suggested Evidence of Compliance: Provide the fleet management plan.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 13 – Management Operations, pp. 296-297, 299-300.

7.7 - Agency-Owned Equipment, Materials, Tools, and Supplies Policies and Procedures Standard: There shall be policies and procedures for the management of and accountability for

agency-owned equipment, materials, tools, and supplies, including procedures for purchase and distribution to authorized persons, proper training of appropriate personnel in use of equipment, safe and secure storage of equipment, and maintenance of all equipment in operational readiness and working order. Such property includes supplies, materials, tools, expendable items, vehicles, installed and mobile equipment, and personal wear items used by agency personnel.

Suggested Evidence of Compliance: Provide policy and procedures regarding agency-owned equipment

and property. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 213, 217, 229, 236; Chapter 12 – Physical Resource Management, pp. 251, 253-255, 259-259, 261, 264; Chapter 13 – Management Operations, pp. 267, 277-278, 282-284, 292-293, 295-300.

7.7.1 - Building Plans and Specifications Standard: The agency shall have on file floor plans, specifications, and/or as-built drawings for

major facilities constructed since 1965. These records contain information necessary for efficient programming, quality facility maintenance and effective capital project programming. Projects funded with funds from governmental grant programs such as LAWCON and UPARR place restrictions on use and disposition.

Suggested Evidence of Compliance: Provide evidence that plans and specifications for facilities with

greater than 10,000 square feet of indoor space constructed since 1965 are on file.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 8 – Recreation Program Planning, pp. 139-141; Chapter 12 – Physical Resource Management, pp. 239, 243, 250-256; Chapter 13 – Management Operations, pp. 267, 276-275, 278-288, 299.

45

7.7.2 – Land and Lease Records Standard: The agency shall have records on file of all lands owned or property leased by or for the

agency. Each record shall include ownership, leases, legal description, and easements and covenants that restrict use or disposition. The records shall also include date and manner of acquisition. The manner of acquisition can limit right to use and dispose of parkland, for example acquisitions funded with funds from governmental grant programs such as LAWCON and UPARR place restrictions. Gifts and bequests often contain restrictive covenants that reflect the desires of donors.

Suggested Evidence of Compliance: Provide evidence that land records for land acquired since 1965 are

on file. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 208-213, 216-217.

7.8 - Environmental Sustainability Policy and Program Standard: The agency shall have an established policy on environmental sustainability that states

the agency position on energy and resource conservation. The policy should address sustainable product purchasing; reduction and handling of waste; wise use and protection of land, air, water and wildlife; and sustainable design/construction of buildings and facilities.

Suggested Evidence of Compliance: Provide the agency’s environmental sustainability policy and

examples of projects and initiatives that demonstrate the agency’s commitment to implementation. Examples include ecosystem and green infrastructure plans/programs, capital improvements utilizing green/sustainable designs, carbon footprint analysis and reduction goals, internal/external communication and outreach programs.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 210, 215-216, 226, 232-233, 236; Chapter 12 – Physical Resource Management, pp. 240, 247; Chapter 13 – Management Operations, pp. 286-295.

7.9 Natural Resource Management Plans and Procedures Standard: There shall be natural resource management plans for environmentally unique or

sensitive areas such as valuable wetlands, riverbanks and woodlands and there shall be environmental protection procedures, such as for erosion control, conduct of nature studies, wildlife and habitat preservation, and protection of water supply reservoirs and water recharge areas. Even if the agency does not own or control the natural resource, there shall be procedures to encourage and ensure environmental stewardship through volunteer steward programs and/or interpretive education and other learning opportunities. The agency should work with other agencies to meet and promote environmentally sound maintenance and land management standards.

Suggested Evidence of Compliance: Provide the natural resource management plan(s)and procedures and

examples of outreach and education.

46

7.9.1 - Recycling and/or Zero Waste Plan Standard: There shall be a recycling and/or zero waste plan for park and recreation facilities and

administrative offices that is systematically monitored and periodically reviewed. The plan shall also include an educational component for both users and employees. The recycling and/or zero waste plan should include all major products suitable for recycling in the given region with an emphasis on making the recycling process easy and convenient for park and recreation users.

Suggested Evidence of Compliance: Provide a description of the recycling and/or zero waste plan for

facilities and administrative offices and provide the last review with statistics on the amounts of materials recycled or the percent of total waste recycled for the most recent reporting period.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 13 – Management Operations, pp. 290-292.

7.10 - Maintenance Personnel Assignment Procedures Standard: The agency shall have procedures for the assignment of competent personnel with

clearly defined duties for routine maintenance, repairs, and improvement of areas, facilities, and equipment, including responsibility for general cleanliness and overall attractiveness. Effective maintenance of grounds and facilities requires the selection, training, and supervision of workers in a wide variety of tasks ranging from seasonal laborers to skilled trades. Supervisory staff must be able to focus on maintenance management, such as workload control, as well as supervise the technical details of maintenance work.

Suggested Evidence of Compliance: Provide examples of methods used by the agency to assign staff. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 12 – Physical Resource Management, pp. 254 and 259; Chapter 13 – Management Operations, pp. 284 and 295.

7.11 - Capital Asset Depreciation and Replacement Schedule Standard: The agency shall have an established depreciation and replacement schedule for all park

and recreation capital assets including buildings, facilities, and equipment that have predictable life cycles. Schedules should identify the useful life of each element and the associated costs of replacement. Capital asset depreciation and replacement schedules, including projected costs of replacement, should be reflected in the agency’s financial plan.

Suggested Evidence of Compliance: Provide the capital asset depreciation and replacement schedule.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 208, 213-215, 217-218, 220, 225-259, 231; Chapter 12 – Physical Resource Management, pp. 240 and 247; Chapter 13 – Management Operations, pp. 289 and 294.

8.0 -

Laws andof the ageparks andspecificitySpecial lamay delegand recrea Agency stwhether thstaff haveHowever,officers. For agencit is essenenforceme Particulartoward larPlans shoudisplacemaffected b

8.1 - CoStandard

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d ordinances pency. Generald recreation ary as they relataws and ordingate authorityation areas an

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Provide docuies under the jailable to park

Management he Law, pp. 1

w Enfora star ( ) agencies see

controlling acnd ordinanceser, these lawsgement of parpecifically ad

mits, licenses,

with ordinancfficers or conte proper use oent becomes t

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state and locahquakes, tornaentories and lvities, and pro

within parks

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umentation ofjurisdiction o

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rcemenare fundameking accre

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ddress and gurules and reg

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ers from othehed between a

al emergency padoes, hurricalocations of eqovision of psy

s and recreatwhich may bas and facilitk patrons.

f the codes, laof the agency

Recreation Ag

nt, and mental standeditation.

behavior withd federal lawsave broad appation areas an

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d regulations. enforcement

reation areas ability of sworn

er jurisdictionagency staff a

plans and proanes, forest fiquipment andychological a

tion areas anbe enacted spties. The cod

aws, and ordinand describe

gencies, (201

Securitdards,

hin the jurisdis are applicabplication and lnd facilities. e and behaviolicable to park

Regardless oservices, age

and facilities.n law enforce

s or departmeand the officia

ocedures direcfires, and flood materials, aid for staff

nd facilities specifically fordes, laws and

nances that phow they are

0), 3rd Ed.,

47

ty

iction ble to lack

or and ks

of ency

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ents, al law

cted ds.

shall r the d

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8.1.1 - SStandard:

enfor Suggested

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d Evidence of iding public inide examples


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o Enforce rity of law entivity within forcement ac

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informing thnd recreation

hat defines thinances, rulestion.

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aff to the offit service to th

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gencies, (201

Officers nd ordinances shall be clearce laws and ed through asovernment ju

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gencies, (201

s within areaorder to carr

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gencies, (201

Regulation

he public on n areas and fa

he role of agens, regulations,

gencies, (201

icial law he agency.

gnment(s) within the parks

0), 3rd Ed.,

es pertainingarly establishordinances ssignment wurisdiction in

ty of law and facilities

0), 3rd Ed.,

as and facilitiry out their r

m for law cluding provi

0), 3rd Ed.,

ns, and

laws, ordinaacilities. Thi

ncy staff in , and policies.

0), 3rd Ed.,

48

th the and

g hed

within n

s.

ies roles

ision

ances, is

.

49

8.4.1 - In-Service Training for Staff on Public Safety and Law Enforcement Standard: Agency staff shall understand their role in public safety and law enforcement and

relationships with law enforcement officers having jurisdiction within parks and recreation areas and facilities. The purpose of this training to ensure that staff understand where their authority ends and when an incident should be referred to law enforcement. In-service training shall be extended to front line staff such as lifeguards and park attendants to assure they are fully prepared to respond to law-enforcement incidents.

Suggested Evidence of Compliance: Provide documentation of most recent in-service training for agency

staff, defining their role in public safety and law enforcement, including agendas and attendance rosters

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, p. 614.

8.4.2 - Handling of Disruptive Behavior Procedures Standard: There shall be established procedures for agency staff on response to disruptive behavior

at agency areas and facilities. Procedures shall identify the role of staff in intervention when an incident occurs, documentation of behavior and delineation of law enforcement roles in handling behavioral issues.

Suggested Evidence of Compliance: Provide current procedures regarding handling of disruptive behavior.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, pp. 620-624.

8.4.3 - Traffic Control, Parking Plans, and Crowd Control Standard: The agency shall coordinate with the official law enforcement agency having jurisdiction

on large-scale events hosted or facilitated by the agency that require planning and coordination of traffic, parking and crowd control. Plans shall specifically define the roles of the event sponsor, agency staff, and the law enforcement agency regarding traffic layouts at the venue, traffic routes and personnel assignments.

Suggested Evidence of Compliance: Provide a recent example of coordination with law enforcement on

traffic control, parking plans and crowd control for activities and events hosted or facilitated by the agency.


8.4.4 - HStandard:

of evestabin enassum

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f Compliance:e discovery, p


curity Plany shall have der its jurisdity should beecurity plansrials storage each site shosecurity planare modified

f Compliance:major area, buplans should ing key system

m system and ang and closinlarm and fire gency evacuatal incident res


tiary Itemtablished thato the approp

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ures ncy staff in thnforcement aenforcement the proper l

defining the roof evidentiary

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l security plariodically. Plhe general sebuilding or faidentified in dance with thn a new areauires change

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gencies, (201

an addressinglans for eachecurity plan facility. Hazaplans and athe unified siga, building ore.

y plan or compreview or upd

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ion and handrocedures shadefine staff r

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onsibility of

0), 3rd Ed.,

g areas, buildh major areamay be a ardous or t each specifignage systemr facility is ad

pilation of secdate. At a

0), 3rd Ed.,

50

dling all be roles

dings ,

ic m. To dded,

curity

51

8.6 - Emergency Management Planning Standard: The agency shall be aware of emergency operations planning within their jurisdiction

and its role in emergency management systems. Roles may vary depending on the scope of services provided by the agency and the location of its facilities. Recreation agencies, having roles in emergency management systems within their local jurisdiction, shall be aware of the applicable operations plan. The agency’s specialized staff, buildings and equipment may be integral to the plan and may be deployed in the event of a large-scale emergency. The U. S. Office of Homeland Security provides guidance and support for the preparation and maintenance of emergency management plans.

Suggested Evidence of Compliance: Provide the applicable emergency management plan with the most

recent date of approval. If, due to security concerns, the emergency management plan is not available for public review, provide the emergency management plan table of contents. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, pp. 634-637.

8.6.1 - In-Service Training for Staff on General Security and Emergency Management Standard: Through in-service training, agency personnel shall understand their role in ongoing

security and emergency management. In-service training should inform staff of their role in response to critical incidents and emergencies and provide specific procedures for routine operations.

Suggested Evidence of Compliance: Provide documentation of in-service training programs on general

security and emergency management, including a dated outline of the presentation topics and a roster of participants.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 22 – Law Enforcement and Security, p. 636.

8.6.2 - Emergency Risk Communications Plan Standard: There shall be a communications plan, that is reviewed and updated periodically, to

accurately and effectively communicate with the public and experts during a catastrophic event that attracts significant media attention, such as a health emergency, terrorist attack, earthquake or storm. The crisis communication plan shall delineate individuals responsible for communicating with the press, chain of command on notifying proper people of the incident and communicating status updates.

Suggested Evidence of Compliance: Provide a copy of the Emergency Risk Communications Plan and the

most recent review.


52

8.6.3 - Care and Shelter Procedures Standard: There shall be procedures to coordinate with agencies designated to provide care and

shelter to those in need during disasters or emergencies. Suggested Evidence of Compliance: Provide procedures to coordinate with agencies designated to provide

care and shelter during emergencies.

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9.1.2 - Accident and Incident Report Procedures Standard: There shall be established procedures for accident and incident reporting and analysis of

accident and incident reports. There shall be an accident/incident report form available to all employees. Data shall be obtained in an appropriate manner to support planned and coordinated accident prevention programs within the agency.

Suggested Evidence of Compliance: Provide the accident/incident form(s) and the procedures for

documenting and analyzing accidents and incidents. The accident/incident form(s) shall include identification information (who), specific location of accident (where), and description of accident in terms of sequence of activity (what).

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 21 – Risk Management, pp. 583-589.

9.1.3 - Personnel Involvement and Training Standard: The agency risk management function shall involve and train personnel at all levels on

risk management procedures. Suggested Evidences of Compliance: Demonstrate how personnel at all levels are involved and trained

regarding risk management.


9.2 - Risk Manager Standard: A specific position within the agency shall be designated with risk management

responsibility and authority to carry out the policies established for risk management. Suggested Evidence of Compliance: Provide the position description that includes responsibility for risk

management.


9.3 - ADA Compliance and Face-to-Face Resolution Standard: There shall be a policy or procedure available to all members of the public and staff

which address issues pertaining to ADA compliance, either in a written or electronic format. Suggested Evidence of Compliance: Provide a written policy or procedure available to the public and staff

that outlines the steps to resolve questions, concerns, or complaints of accessibility along with a reasonable timeline for completion and have a process for face-to-face meetings is in place.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 12 Physical Resource Management, p. 253; Chapter 13 – Management Operations, p. 287; Chapter 16 – Human Resource Employment, p. 400; Chapter 21 – Risk Management, pp. 584-588.

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10.1.2 - Staff Training on how to Evaluate Programs, Services, and Facilities Standard: The agency shall provide training on how to evaluate programs, services and facilities

for personnel involved in managing facilities and delivering programs and services. Suggested Evidence of Compliance: Provide examples of recent evaluation trainings completed by the

agency, including curriculum content, training dates and participant lists. Examples of training subjects could include but are not limited to qualitative and quantitative measurement, identification of applicable evaluation tools, data analysis and use of findings. Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 23 – Evaluation and Action Research, p. 644.

10.2 - Outcomes Assessment Standard: The agency shall use evaluation results to assess the outcomes of park and recreation

programs, services, and facilities and assess the operational effectiveness of the organization. Outcomes show the relationship between resource inputs and the resulting impacts and benefits of the outputs. Outcomes are measurable changes in behaviors, attitudes, knowledge, conditions or skills.

Suggested Evidence of Compliance: Provide examples of how evaluation results have been used to assess

levels of performance and effectiveness in the organization and how evaluation are used to determine if specific programs, services or facilities are achieving planned or projected results.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 8 – Recreation Program Planning, p. 151; Chapter 9 – Program Services and Event Management, pp. 167-171; Chapter 23 – Evaluation and Action Research, p. 642.

10.3 - Performance Measurement Standard: The agency shall have a procedure for tracking and monitoring data trends and

measuring performance against targets linked to achievement of goals and objectives. Suggested Evidence of Compliance: Provide performance targets and measurement in use by the agency.

Describe the process and frequency of performance measurement and cite examples for how the results have been used by the agency to affect decisions. The measures may include data gathered from the following qualitative and quantitative sources:

a. Recreation and demographic trends; b. Needs assessment; c. Community inventory; d. Surveys; e. Program and service statistics; f. Inspections; g. Customer feedback; h. Program evaluation; i. Risk management reports; and j. Budget and financial reports.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 222-224; Chapter 23 – Evaluation and Action Research, p. 656.

57

10.3.1 - Level of Service Standards Standard: The agency shall have level of service (LOS) standards for provision of land, facilities

and services within the jurisdiction. LOS standards are a type of performance measure associated with equitable provision service, such as the number of facilities per 1,000 residents in a service area or facilities available within a designated travel distance or travel time, e.g. percent of population that have a park within a 10 minute walk. LOS standard can also address other dimensions of equitable access, such as connectivity, maintenance and affordability, e.g. percent of parkland connected to the trail network.

Suggested Evidence of Compliance: Provide the LOS standards and describe how LOS standards are used

to establish facility and service priorities.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 223-224.

10.4 - Needs Assessment Standard: The agency shall periodically conduct an assessment of assets and needs to identify

existing and projected gaps in service and determine land, facility and service priorities. Need assessments are used to help determine priorities for developing services with the agency. Needs assessments can use a variety of methods to obtain input from the community, including focus groups, advisory boards, forums, and surveys.

Suggested Evidence of Compliance: Provide the current needs assessment, describe the procedural steps

in conducting the assessment, describe the frequency of updates, and describe the use of the assessment in agency planning.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 5 - Organization Structure and Administrative Operations, p. 107; Chapter 8 – Recreation Program Planning, pp. 133-134; Chapter 11 – Physical Resource Planning, p. 228.

10.5 - Program and Service Statistics Standard: The agency shall collect and analyze statistics on its programs and services for

evaluation and future program and service development. Suggested Evidence of Compliance: Provide examples of statistics collected, describe the frequency of

updates, and describe how the agency makes use of the information.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 11 – Physical Resource Planning, pp. 226-227; Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 370-372; Chapter 23 – Evaluation and Action Research, pp. 660-663.

10.5.1 - Recreation and Leisure Trends Analysis Standard: The agency shall assess periodically societal and local recreation and leisure trends and

determine how those trends impact existing and projected user populations. Suggested Evidence of Compliance: Provide trends analysis, describe frequency of updates, and describe

linkage to agency goals and objectives.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 23 – Evaluation and Action Research, p. 644.

58

10.5.2 - Community Inventory Standard: The agency shall compile a complete and current inventory of parkland and recreation

facilities, programs and services in the service area, including those provided by the agency and those offered by schools and other alternative public, private, non-profit providers.

Suggested Evidence of Compliance: Provide a complete and current inventory of parkland, programs and

services available in the community, describe the frequency of updates, and describe how the agency makes use of this information.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 8 – Recreation Program Planning, pp. 129-130.

10.5.3 - PRORAGIS Standard: The agency shall create an online profile and enter operating data into PRORAGIS, the

national park and recreation database.

Suggested Evidence of Compliance: Provide a copy of the agency Custom Report from the PRORAGIS database.

10.6 - Research Investigation Standard: The agency shall conduct at least one experimental exploration or research investigation

each year related to park and recreation operations. These are demonstration or pilot projects where performance data are collected before and after the test to determine effectiveness.

Suggested Evidence of Compliance: Provide a report on a current or recent experimental or demonstration

research project designed to improve a product or to test a new process or procedure, including methods used and research findings; provide brief descriptions of other research investigations undertaken over the past five (5) years.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 23 – Evaluation and Action Research, pp. 658-659.

10.6.1 - Quality Assurance Standard: The agency shall monitor and evaluate the quality of its programs, services and facilities

from the user perspective. Examples include but are not limited to customer comment cards, secret/mystery shopper surveys, user satisfaction surveys, program evaluations and focus groups.

Suggested Evidence of Compliance: Provide recent examples of methods used to collect, monitor and

evaluate quality assurance data from users.

Informational reference in the Management of Park and Recreation Agencies, (2010), 3rd Ed., Chapter 15 – Public Relations, Marketing, and Customer Service, pp. 370-372.