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Design, development and implementation of a supported assessment environment. Funded by the Australian Flexible Learning Framework and the Australian Institute of Management - 2009TRANSCRIPT

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Design, development and implementation of a supported assessment environment .
Funded by the Australian Flexible Learning Framework and the Australian Institute of Management - 2009

The problem.....
... How to improve completion rates

The qualification.....
... The Certificate IV in Frontline Management

The solution.....
... a Wetpaint wiki


The Team

WhatSelect toolsAdapt materialsPilot EvalulateReport
WhenApr-Nov 2009
WhereOnlineFace to face
HowExplorationCollaborationTeamworkCooperation

Technology selection criteria
SimpleFacilitationDiscussionsCollaborationUploadDownload

Virtual Conference RoomInititial online meeting space

Online space for meeting minutes

Social NetworkConsidered for our learners

Learning Management SystemConsidered for our learners

WikiConsidered for our learners

Wetpaint WikiOur tool of choice!

Byte Size Chunks!

Support

The pilotIntroducing Sue Nunn.....

The unexpected hiccups
Firewalls – always testDelayed start – due to firewallParticipant profiles – registering with nicknamesMore than one way to access the site - some participants missed the support pages

Facilitation issues
PrivacyEtiquette
Time

The results
Successful completion rate
90%

The benefits

“..............an excellent way to do assessment”
“I might actually learn something about the
net........”
“What a shame our other assessments could not be
accessed online”
The learners

A strong relationship between assessors and learners increased
the learners motivation to complete the assessment tasks
“.......great return on investment for the Ambulance Service”
The client was impressed by the collaborative nature of the
environment.
The client

The opportunity to provide coaching as part of the
assessment process
Maintaining contact with the students throughout the
assessment process
Continually offering feedback to students on the development
of their portfolio
The assessor

Framework project expert
Ann Morris has been involved in several Framework projects and is currently working with AIM in the Curriculum Development department.“What impressed me most in this project was the commitment of those involved to choose online applications and support that met the needs of the participant group. Often projects become so caught up in the wonder of flexible options available that they lose sight of participants needs and the actual outcome being sought. Managing the collection of evidence in an online environment was challenging but the project team were innovative in actually defining evidence and working within the restriction of having to maintain consistency between paper based and online assessment for the client groups”.

The Byte Size Assistance
Online Supported Assessment Model
The RTO

Client sign off
Client:•completes customisation request
AIM: •issues quote
Client:•signs off

Preparation(Time and costs vary)*
Client:• completes templates on page design and
inclusions
AIM:• custom designs wiki pages, including
introduction, links, graphics• loads assessor profile
AIM/Client:• customises assessment to suit collaborative
environment
* depends on customisation required

Start-up(1 week)
AIM:• sends out initial survey to participants• loads participants’ names into wiki• conducts induction training for participants
(face-to-face or online)• sends info packs to participants
Participants:• set up own profiles• complete induction activity

Assessment(6 weeks)
Participants:•post assessment responses onto the
wiki and upload evidence
AIM Assessor:• monitors, motivates and provides immediate
feedback• resolves issues offline when more appropriate• tracks progress and reports to client and AIM as
required• follows up those falling behind

Completion(1 week)
AIM:•sends out post survey to participants and compares
and collates results
AIM assessor:• places group feedback and farewell message to participants on
wiki• advises individual participants of their final outcomes offline• updates AIM records with outcomes • retains info from wiki in permanent storage