byte size assistance

Byte Size Assistance

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Design, development and implementation of a supported assessment environment. Funded by the Australian Flexible Learning Framework and the Australian Institute of Management - 2009


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Byte Size Assistance

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Design, development and implementation of a supported assessment environment .

Funded by the Australian Flexible Learning Framework and the Australian Institute of Management - 2009

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The problem.....

... How to improve completion rates

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The qualification.....

... The Certificate IV in Frontline Management

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The solution.....

... a Wetpaint wiki

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The Team

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WhatSelect toolsAdapt materialsPilot EvalulateReport

WhenApr-Nov 2009

WhereOnlineFace to face


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Technology selection criteria


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Virtual Conference RoomInititial online meeting space

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Online space for meeting minutes

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Social NetworkConsidered for our learners

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Learning Management SystemConsidered for our learners

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WikiConsidered for our learners

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Wetpaint WikiOur tool of choice!

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Byte Size Chunks!

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The pilotIntroducing Sue Nunn.....

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The unexpected hiccups

Firewalls – always testDelayed start – due to firewallParticipant profiles – registering with nicknamesMore than one way to access the site - some participants missed the support pages

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Facilitation issues



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The results

Successful completion rate


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The benefits

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“ excellent way to do assessment”

“I might actually learn something about the


“What a shame our other assessments could not be

accessed online”

The learners

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A strong relationship between assessors and learners increased

the learners motivation to complete the assessment tasks

“.......great return on investment for the Ambulance Service”

The client was impressed by the collaborative nature of the


The client

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The opportunity to provide coaching as part of the

assessment process

Maintaining contact with the students throughout the

assessment process

Continually offering feedback to students on the development

of their portfolio

The assessor

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Framework project expert

Ann Morris has been involved in several Framework projects and is currently working with AIM in the Curriculum Development department.“What impressed me most in this project was the commitment of those involved to choose online applications and support that met the needs of the participant group. Often projects become so caught up in the wonder of flexible options available that they lose sight of participants needs and the actual outcome being sought. Managing the collection of evidence in an online environment was challenging but the project team were innovative in actually defining evidence and working within the restriction of having to maintain consistency between paper based and online assessment for the client groups”.

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The Byte Size Assistance

Online Supported Assessment Model


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Client sign off

Client:•completes customisation request

AIM: •issues quote

Client:•signs off

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Preparation(Time and costs vary)*

Client:• completes templates on page design and


AIM:• custom designs wiki pages, including

introduction, links, graphics• loads assessor profile

AIM/Client:• customises assessment to suit collaborative


* depends on customisation required

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Start-up(1 week)

AIM:• sends out initial survey to participants• loads participants’ names into wiki• conducts induction training for participants

(face-to-face or online)• sends info packs to participants

Participants:• set up own profiles• complete induction activity

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Assessment(6 weeks)

Participants:•post assessment responses onto the

wiki and upload evidence

AIM Assessor:• monitors, motivates and provides immediate

feedback• resolves issues offline when more appropriate• tracks progress and reports to client and AIM as

required• follows up those falling behind

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Completion(1 week)

AIM:•sends out post survey to participants and compares

and collates results

AIM assessor:• places group feedback and farewell message to participants on

wiki• advises individual participants of their final outcomes offline• updates AIM records with outcomes • retains info from wiki in permanent storage