by dr. najla alnabhan & l. asma alkhamis · 2015. 11. 21. · 1 * most of these slides are...
TRANSCRIPT
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* Most of these slides are taken from Dr. Hassan Abdullah Lecture note
By Dr. Najla Alnabhan & L. Asma Alkhamis
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What does it mean to you?
The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting.
Wikipedia definition
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General Communication Skills Include: 1. Oral Communication Skills
Presentation
2. Writing & Referencing
3. Group Interactions
4. Leadership & Management
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What you hear Tone of voice Vocal clarity
Verbal expressiveness 40% of the message
What you see or feel Facial expression Dress and grooming Posture Eye contact Touch
Gesture 50% of the message
WORDS … 10% of the message!
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We are going to consider:
The 2-Way communication process
Effective communication skills
Barriers to effective communication
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Communication skills involve:
Listening to others (Receiving) message
Asserting/ Expressing (Sending)
Barriers to communication can lead to misunderstanding and confusion
sender
receiver
sender
receiver
values and attitudes “generation gap”
Cultural differences
language
noise
hearing
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Effective Communication skills
Eye contact & visible mouth
Body language
Silence
Checking for understanding
Smiling face
Summarising what has been said
Encouragement to continue
Some questions
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Barriers to effective
communication
Language
Noise Time
Distractions Other people
Put downs Too many questions
Distance
Discomfort with the topic
Disability
Lack of interest
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“If we were supposed to talk more than listen, we would have been given two mouths and one ear.”
Mark Twain
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Active Listening
Responding
Paraphrasing
Asking questions for clarification
Mirroring the other person’s language
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Your voice ◦ How you say it, is as important as what you
say
Body language ◦ Your body movements express what your
attitudes and thoughts really are
Appearance ◦ First impressions influence the audience's
attitudes to you
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Human attention is the scarcest resource
Short-term memory: ~ 7 simple things
Audience may get 1 or 2 points from your talk ◦ reinforce the core message, not details
Build a thread to help comprehension
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1. Strategy ◦ Understand your purpose and role
◦ Tailor your message to the audience
◦ Develop a logically compelling case for your plan
2. Structure ◦ Clear introduction
◦ Use only one idea per slide
◦ Good conclusions slide
3. Style ◦ Keeping your audience's interest
4. Supplement ◦ Use Exemples, Questions, Visual Aids etc
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Greet the audience ◦ “Tell the audience what you are going to tell
them, then tell them, at the end tell them what you have told them” -- Zuchermann W. [1979]
Nervousness & Comfort Zone ◦ Humor is very useful; prepare a couple of puns
and jokes beforehand
Introduction to the topic & yourself ◦ Begin with a slow, well-prepared introduction
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Speak clearly. Don't shout or whisper - judge the acoustics of the room
Don't rush, or talk deliberately slowly. Be natural - although not conversational.
Deliberately pause at key points
Never read from a script / slide
Keep to the time allowed. If you can, keep it short.
It's better to under-run than over-run
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To make the presentation interesting, change your delivery: ◦ speed ◦ pitch of voice
Use your hands to emphasize points Look at the audience as much as possible Don't fix on an individual Use Illustrations, Graphs, Numbers to
explain complex ideas “A picture is worth 1000 words”
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Strong Conclusion
Questions ◦ Listen very carefully
◦ Repeat the question and make sure you got it right
◦ Answer clearly
“Most people answer different questions than asked!”
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Facing the display screen behind you and talking to it
Stand in a position where you obscure the screen
Move about too much Slides are not clear, text too small to read Too much text on a slide Inappropriate colors on the slide Annoying animations, sound effects or
pictures Room Lighting
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“A group is two or more persons who are interacting with one another in such a manner that each person influences and is influenced by each other person” (Shaw M E 1976)
“Two heads are better than one” .
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Student’s viewpoint, some of the real positives of ◦ tackling a problem in a group include:
◦ finding out someone else’s viewpoint, approach, idea or perspective
◦ spreading the workload amongst the group
◦ combining talents and using people’s particular strengths to the best advantage
◦ helping individuals to discover what they know and what they have yet to discover
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Educational perspective, working in groups is valued because it:
gives opportunities for students to develop generic skills such as: ◦ Team work
◦ Negotiation
◦ Cooperation
◦ Leadership
promotes collaborative learning
allows a topic to be explored in greater breadth and depth
enables the construction of authentic workplace problems
encourages deep, higher level thinking
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Group members not contributing
Very quiet group members
Over-talkative group members
An individual who dominates
People missing meetings
Misinterpreting the task
Getting off task
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Smile
Be appreciative
Pay attention to others
Practice active listening
Bring people together
Resolve conflicts
Communicate clearly
Humor
See it from their side
Don't complain
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Facilitator ◦ Responsible for chairing meetings.
Timekeeper ◦ Makes sure the meeting runs to time.
Recorder/note-taker ◦ Takes and distributes the minutes of the meeting.
Devil’s advocate ◦ Someone who argues against the group’s
position, to help determine the validity of that position.
Team player ◦ Gives support to other roles by enthusiastic
following.
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“Leadership is a process of social influence in which one person is able to enlist the aid and support of others in the accomplishment of a common task” --Chemers, M. M. (2002)
“Management is a kind of leadership in which the achievement of organizational goals is paramount.“-- Zaleznik, A. (1977). ◦ Management involves power by position.
◦ Leadership involves power by influence.
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It’s a skill Practice.. Practice.. & Practice
Remember these tips when you prepare you slides
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