Buzzword biopsy#JDKMConfStuart Barr, HighQ

highqsolutions.com

Introduction

Stuart Barr

Director, HighQ

‣ Background in technology, social, legal

‣ HighQ is a leading provider of secure

enterprise collaboration and publishing

software to the legal, banking, life

sciences and government sectors.

Photo by Stuart Barr

A new wave of technology

Photo by Stuart Barr

‣ Cloud computing

‣ Social software

‣ Mobile everywhere

Which trends do we take seriously?

highqsolutions.com

Key technology trends

‣ Shadow IT

‣ Consumerisation

‣ BYOD

‣ Responsive design

‣ Private cloud

‣ Social collaboration

Photo by Kevin Dooley

Shadow IT

‣ Unsanctioned software

‣ Outside of IT's control

‣ An alternative IT underworld

‣ In the cloud or under a desk

‣ Bypass red tape & purchasing

‣ Security and compliance issues

Photo by Johan.V

Shadow IT

highqsolutions.com

Somewhere between 15% and

30% of IT spending now occurs

outside the standard consolidated

budget of the IT department.

“”PwC estimate

“Freemium” tools cause headaches

highqsolutions.com

‣ Sign-up and use is free

‣ Premium services chargeable

‣ CIOs don’t control or like them

‣ Often blocked at the firewall

‣ Proves demand for better tools

Consumerisation

‣ A key driver of Shadow IT

‣ Hardware and software

‣ It’s happening, you can’t stop it

Photo by David Sim

Consumerisation

‣ People use awesome apps at home

‣ Accessible, usable technology

‣ They want them at work as well

‣ IT lagging behind, needs to adjust

‣ Staff have a “DIY” attitude now

highqsolutions.com

Consumerisation

highqsolutions.com

Today's highly mobile, social cloud

has set everyone's expectations

for how easy, powerful, and

simple IT can be. The genie will

never be put back into the bottle.

“

”Dion Hinchcliffe

BYOD

highqsolutions.com

‣ Consumerisation of hardware

‣ Want home devices at work

‣ Prepared to pay extra for them

‣ Users often support themselves

‣ Improves employee satisfaction

‣ Can reduce company costs

BYOD

highqsolutions.com

Of the 1,000 or so employees in

Citrix’s BYOD program, 46

percent have bought Macs. That

was a little bit of a surprise.

“”Paul Martine, CIO, Citrix

BYOD

highqsolutions.com

48 percent of information

workers buy smartphones for

work without considering what

their I.T. department supports.

“”Forrester Research

Mobile

Photo by Robert Scoble

‣ Computers in our pockets

‣ We’re constantly connected

‣ We can communicate instantly

‣ The internet is at our finger tips

‣ Influences our habits & decisions

‣ Changes the way we live & work

Mobile

highqsolutions.com

Mobile computing is forcing the

biggest change to the way people

live since the automobile.“

”Gartner

Responsive web design

highqsolutions.com

‣ Web site that adapts to device

‣ Provides an optimal experience

on desktop, tablet and mobile

‣ Can reduce need for native apps

‣ Builds on “mobile first” strategy

Responsive web design

highqsolutions.com

Responsive web design

highqsolutions.com

Cloud computing

Photo by The Planet

The use of computing resources

that are delivered as a service

over a network… and entrusts

remote services with a user's

data, software and computation.

“

”Wikipedia

highqsolutions.com

Cloud computing

Photo by The Planet

‣ Reduce costs & time to market

‣ Increase flexibility and scalability

‣ Glue for consumer web services

‣ Enables mobility and connectivity

Established cloud players lead the way

‣ Google

‣ Salesforce

‣ Zoho

‣ Amazon

‣ Microsoft

‣ Apple

Photo by Fiona Romeo

But is the cloud secure?

Photo by M I S C H E L L E

Popular misconception

Photo by Martin Sharman

The cloud is less secure than

an in-house solution hosted

in my own data centre.“”

Photo by Steven Shorrock

Public vs private cloud

‣ Don’t have to use consumer cloud

‣ Specialist private cloud providers

‣ Focused on the enterprise

‣ High-grade security & control

‣ Independently audited and tested

Specialist cloud providers

Photo by Lars Plougmann

‣ Depend on trust of their clients

‣ Must be as secure as on-premise

‣ Robust, reliable, secure services

‣ State-of-the-art technology firms

So can I have my cake and eat it?

‣ Do your due diligence

‣ Choose your providers carefully

‣ Ask the difficult questions

‣ Demand evidence they are secure

Photo by Frank Gruber

Social

highqsolutions.com

If what you are doing in IT or KM

doesn't have social in it then stop and

start again. It’s as simple as that.“

”Pete Williams, Deloitte

Accelerating adoption of social tools

‣ Increase workforce productivity

‣ Collaboration with colleagues & clients

‣ Project, matter & task management

‣ Share knowledge and best practice

‣ Break-down knowledge and data silos

‣ Reduce information & inbox overload

‣ Blur lines between intranet & extranet

Image by Gregory Williams

Combine consumer with enterprise

Image by Kevin Dooley

‣ Take best ideas from consumer tools

‣ Put them into the enterprise

‣ Add high-grade security and control

‣ The best of consumer and enterprise

highqsolutions.com

Focus on the user experience

Image by Kevin Dooleyhighqsolutions.com

What “social” really means

Photo by Hans Põldoja

‣ Emphasising people and connections

‣ Create and share in the same system

‣ Convert work product into knowledge

‣ Gain a corporate peripheral vision

Enterprise-grade social tools

‣ File sharing

‣ Wikis & blogs

‣ Microblogging

‣ Tasks & calendars

‣ People profiles

‣ Activity streams

‣ Feeds and filters

Social + mobile + cloud = awesome

highqsolutions.com

The world at large is starting to

wake up to the fact that we're all

connected together, continuously,

to everyone else in the world.

“”Dion Hinchcliffe

Picture by Natalia & Gabriel Sánchez-Suárez

But how are we going to deliver it?

Photo by Alex Pearson

Is CoIT the solution?

‣ Cooperative IT

‣ Business-led vision

‣ Scalable IT infrastructure

‣ Rapid adoption of new tools

‣ The best of both worlds?

Questionshighqsolutions.com

@highqsolutions