What is Buzz Points?Q: A: Buzz Points is a point-based rewards and loyalty program that awards account holders points for using their debit card and for shopping with participating locally-owned businesses known as Buzz Points Merchants. The points earned can be redeemed for gift cards in an online rewards “mall”.

Buzz Points Q&A

Who can use Buzz Points?Q: A: Checking/DDA account holders of your financial institution with a debit card can enroll their debit card in the Buzz Points program.

What does it cost to use Buzz Points?Q:

A: Buzz Points is a free feature of your financial institutions checking/DDA accounts. Local business-es that want to participate as Buzz Points Merchants can choose from three tiers of service, each carrying it’s own unique benefits and costs.

How does Buzz Points benefit account holders?Q:

A: Buzz Points rewards customers for everyday spending when they use their debit card. It also re-wards them for shopping locally and using products and services your financial institution offers. These rewards come in the form of gift cards delivered in the mail or electronically in an email.

How does Buzz Points benefit local businesss?

Q: A: When local businesses sign up as Buzz Points Merchants, they gain access to a cost-effective, multi-channel, turn-key marketing program. Buzz Points Merchants are marketed directly to your fi-nancial institutions account holders

How does Buzz Points benefit myfinancial institution?

Q: A: Buzz Points adds value to your financial insti-tution’s debit card accounts, increasing account holder loyalty, and new account signup. Further-more, Buzz Points rewards account holders for using financial services from your financial institution, in-creasing product adoption and non-interest income.

How does Buzz Points market the program?Q:

A: Buzz Points uses many different channels to market the program to consumers and to business-es. Weekly emails are sent to account holders, a co-branded Buzz Points Facebook Fan Page is cre-ated for each financial institution, direct mail is sent to consumers and business owners, and Buzz Points maintains a web presence.

ConsumerQuestions and answers for Employees regarding their financial institutions account holders.

How do I enroll in Buzz Points?Q: A: To enroll in Buzz Points, simply go to the signup page of your financial institution. (www.buzzpoints.com/parkcitycu) Click the signup button, and enter your information. You will need your account number and the last 4 digits of your social security number. Respond to the verification email you are sent, and you’ll be ready to earn points and redeem them for rewards.

How do I earn Buzz Points?Q: A: Buzz Points can be rearned in a variety of ways; for using your enrolled debit card, for shopping with participating local Buzz Points Merchants, for using financial services offered by the sponsoring finan-cial institution, for connecting to social media, or for completeing an eLoyalty card. You can also earn points simply for enrolling!

How do I enroll in Buzz Points?Q: A: To enroll in Buzz Points, simply go to the URL buzzpoints.com/[FI domain], click the signup but-ton, and enter your information. You will need the account/member number your eligible debit card is connected to and the last 4 digits of your social security number. Respond to the verifiction email you are sent, and you’ll be ready to earn points and redeem them for rewards.

What are eLoyalty cards?Q: A: eLoyalty cards are digital versions of the punchcards you get at places like ice cream and sandwhich shops. Gone are the days of punch cards and overflowing wallets. Buzz Points will track cus-tomer transactions each time they make a purchase triggering a punch on his/her eLoyalty card. This is just another Buzz Points feature that will help you attract and retain customers.

Where do I go for help with the program?

Q: A: Our support team prides themselves on their friendly service and fast response time. They can be reached during normal business hours (Monday-Fri-day 9am-5pm CDT) by phone at (877) 577-BUZZ (2899) or by email at support@buzzpoints.com.

What are eRewards?Q: A: eRewards are gift cards that are delivered elec-tronically in an email rather than as a physical gift card in the mail. Once redeemed they will arrive more quickly than physical gift cards.

What can I redeem my points for?Q: A: The Buzz Points you earn can be redeemed for gift cards and eRewards from select local and na-tional merchants.

How do I redeem my points?Q: A: You can redeem your points by logging into your Buzz Points account and visiting the Rewards Page. Once you have selected a reward it will be sent to you in an email or through the regular mail.

How do I check my Buzz Pointsbalance?

Q: A: You can check your Buzz Points balance by logging into your Buzz Points account. The first page you will see is the Summary Page, which shows your balance, your eLoyalty card progress, and a scale indicating how much you are using your Buzz Points enrolled debit card.

How do I see which localbusinesses are participating?

Q: A: Participating Businesses can be seen in the Merchant Directory. You can view the Merchant Directory on the Merchants Page when you log in to your Buzz Points account, but it is also available publicaly at buzzpoints.com/merchant-public/merchant/directory/parkcitycu