buying rpa - from hype to reality

Orchestrating the world’s work

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Buying RPA – From Hype to RealityMarket Survey


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Who is Symphony?

Pioneers in Automation and Inspired Thought Leaders

A team with a BPO / Consulting Legacy

45+ Professionals – all delivery staff trained in multiple RPA tools

‘Cool Vendor’ in the Business Process Services category

Recognition

‘Leading Service Delivery Automation (SDA) Providers

#2 Leading Robotic Process Automation (RPA) Service Provider

Experienced Service Delivery Practitioners

Symphony is the recognized leader in RPA-specific services. We are independent, and focused on enterprise transformation via modern tools & techniques.

Global Team (US, UK, PL)

Positions & PublicationsNational Outsourcing Association RPA Board Member

Published in Professional Outsourcing Magazine

Co-author of ‘The Rise of Legal Services Outsourcing’

© 2015 Symphony Ventures – Confidential & Proprietary

Innovation Lab and Key Vendor Partnerships


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Automation Spectrum

AIUnassistedAssistedManualJudgment based

Customer focusedProblem solving

UnstructuredValue adding

RepetitiveSemi structuredCustomer facing

Manually triggered

RepetitiveRules drivenStructured

Schedule/event driven

Pattern matchingUnstructured

Repetitive


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Symphony Ventures are practitioners in Robotic Process Automation. It is in our interest

that information about RPA is presented in a clear and informative manner.

Partly due to the sector’s newness, but also due to the excesses of marketing hyperbole combined with a smattering of ignorance, much of what is written and published

on RPA only serves to confuse and complicate matters.

We firmly believe, if this technology is going to realize its full potential, it must be presented to

everyone clearly and pragmatically.

We wanted to find out if you agreed with us…

Our Motivation


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The Respondents

100%of responses

17 disciplines

6industry sectors

18countries

Our respondents were a diverse group, from many

different disciplines across the globe. Most had a pretty good idea what RPA is, and others

had some decent experience to base their

opinions on.

We have not explored or implemented RPA

We have started exploring RPA but not implemented

anything yet

We have implemented RPA in a number of areas

already

We have im -plemented RPA in a number of

areas already

I've never come across RPA before

I have read or heard some stuff

about RPA

I am / have be en involved in an RPA project

I am / have led an RPA project

Superficial: I have read quite a bit

about RPA

Reasonable: I have a good idea about RPA,

gleaned from some direct experience

Full: I would consider myself

very well in-formed about

RPA

Which of these best describes your

company's experience of RPA?

Which of these statements best

describes how well you understand RPA?

Which of these best describes your

own experience of RPA?


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Firstly, we looked at why people are interested in, or are implementing, RPA…

Cost Savings

Compliance

Error Reduction

Customer Service Improvement

Ability to Scale

Reduce Dependency on BPO

Ability to Focus on Core Business

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

Percentage of respondents answering ‘Extremely Important’ or ‘Very Important’

Alternative to BPO

Enhancement to BPO

Nothing to do with BPO

0% 20% 40% 60% 80% 100%


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Very immature: it's very early days with no credible vendors

Immature: it's early days but there are a few credible vendors

Arrived: the technology and services are available, if you know where to look

Mature: the technology and services are readily available, with plenty of competition

0% 20% 40% 60% 80% 100%

Next we wanted to know people’s views on RPA’s place in business…

This year

Next Year

Within 5 Years

Way Off in the Future

0% 20% 40% 60% 80% 100%


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We then wanted to understand how RPA was being marketed right now and through this year…

It's all hype

Lot's of hype, but some exceptions

Pretty reliable, but some hype

Reliable and trustworthy

Not seen much at all

0% 20% 40% 60% 80% 100%

Even more hype

Same, mainly just hype

More credible, good case studies

Much more credible, dependable advice

0%10%

20%30%

40%50%

60%70%

80%90%

100%


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Finally, we wanted to get people’s views on what they saw as important for RPA in 2016…

Much less hype

Advice on how to assess RPA

Advice on how to select RPA

Advice on how to contract for RPA

Advice on how to Implement RPA

Advice on how to integrate RPA

Advice on how to manage RPA

0% 20% 40% 60% 80% 100%

Enterpise-level security

AI capability

Automation standards

More RPA software vendors

Established vendors moving into RPA

Credible service providers to implement RPA

Outsouricng providers supporting RPA

0%20%

40%60%

80%100%


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What that all means…

• RPA is understood by most people to provide a wide range of important benefits to businesses

• This is despite the excessive hype that has dominated the market over the last few years

• This year, and the next, will be the time at which RPA matures to become ‘business as usual’ for many leading organisations

• The timing of this will depend on how pragmatic and independent the messaging and advice is from the RPA (and Cognitive) vendors and service providers

• The demand is there from users, it is up to the RPA (and Cognitive) providers to meet the challenge


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How we are meeting the challenge…

• We believe the only way for RPA to prove its worth and provide the benefits that it is so capable of delivering is for providers to move from focusing on hype to focusing on reality

• We will only ever provide uncomplicated and informative advice and tools to our clients and the market, based on our deep experience of implementing RPA in large organisations around the world

• We will continue to remain independent of all software vendors so that we can provide the appropriate and valuable advice and solutions to our clients

• We will continue to explore new technologies and services that represent the future of work, but only where they will be able to deliver tangible and meaningful benefits to our clients


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Ian [email protected]@ibarkin

[email protected]

@SymphonyVenture

18 King William StLondonEC4N 7BPUK

100 Pine StreetSan Francisco CA94111USA

Rynek Główny631-042KrakówPoland

745 Atlantic AveBoston MA02111USA

buying rpa - from hype to reality

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