…but what about your people? it’s imperative to optimize every aspect of your business. you can...
TRANSCRIPT
AudiTask Research
…but what about your PEOPLE?
it’s imperative to optimize every aspect of your business. You can tweak your equipment to the highest levels of dependability and performance
In today’s economy,
• Full-scale Job Analysis Workshops and Reports• Task Analysis Focus Groups and Verification• Training and Process Needs Analyses• Employee Training Development and Implementation
AudiTask Research
AudiTask Research …provides occupational and
project analysis based on the DACUM method:
…bringing expert workers together to list specific tasks that are essential to successful job performance or effective implementation of business and industrial processes.
AudiTask Research
Employee Training and Process Analysis
based on theFast, Cost-effective
DACUM Process
Products and Services
AudiTask Research
What Is DACUM?A fast, effective and low-cost focus group approach to analyzing jobs or processes in terms of the actions that must be taken to thoroughly complete that job or process.
An acronym for Developing A
Curriculum, DACUM is a recognized,
respected, and highly adaptable job and process analysis
method, pioneered by Ohio State University
in Columbus.
AudiTask Research
Eight to twelve expert workers “brainstorm” to list the Duties required of
the worker, and then provide a detailed outline of the various Tasks that must be
performed to complete each Duty.
Each chart also records necessary equipment, skills and knowledge, terminology, worker attitudes, and other data related to performing the job safely and efficiently.
What Is DACUM?
AudiTask Research
DACUM Chart: Homeowner (example)
DUTIES
TASKS
DUTIES refers to the general categories of activities for which a worker is responsible.
In a typical DACUM chart, an average of 8 – 12 Duties are listed down the left side of the chart.
AudiTask Research
DACUM Chart: Homeowner (example)TASK
S DUTIES
DUTY A:Maintain Grounds
DUTY B:Manage Expenses
DUTY C:Maintain HVAC
Duty Statements are very short, usually consisting only of an active verb and a noun.
TASKS
DUTIES
AudiTask Research
DACUM Chart: Homeowner (example)
A-1: Mow the lawn
A-2: Trim trees and hedges
A-3: Dispose of cuttings, leaves
A-4:Fertilize all vegetation
A-5: Apply pesticides
DUTY A:Maintain Grounds
TASK STATEMENTS consist of generally-related activities, each of which can be performed as an assignable, stand-alone task, with a beginning, middle, and end.
Task Statements are normally expressed as a noun, a present-tense, action verb, and one or two qualifying adjectives.
A-1: Mow the lawn
A-2: Trim trees and hedges
A-3: Dispose of cuttings, leaves
A-4:Fertilize all vegetation
A-5: Apply pesticides
DUTY A:Maintain Grounds
TASKS
DUTIES
AudiTask Research
DACUM Chart: Homeowner (example)
B-1: Maintain a monthly budget
B-2: Record extra expenses
B-3: File purchase receipts
B-4: Develop, maintain spreadsheet
B-5: Manage bank accounts
DUTY B:Manage Expenses
Workshop panelists brainstorm all the Tasks within each Duty and then prioritize them. The average DACUM chart contains 75 – 125 Tasks.
A-1: Mow the lawn
B-1: Maintain a monthly budget
A-2: Trim trees and hedges
B-2: Record extra expenses
A-3: Dispose of cuttings, leaves
B-3: File purchase receipts
A-4:Fertilize all vegetation
B-4: Develop, maintain spreadsheet
A-5: Apply pesticides
B-5: Manage bank accounts
DUTY A:Maintain Grounds
DUTY B:Manage Expenses
TASKS
DUTIES
AudiTask Research
DACUM Chart: Homeowner (example)
C-1: Create service schedule
C-2: Maintain service records
C-3: Maintain fluids, pressures
C-4: Cleanductwork
DUTY C:Maintain HVAC
D-5: E-5: F-5:
D-5: E-5: F-5:
D-1: D-2: D-3: D-4:DUTY D: D-1: D-2: D-3: D-4:DUTY D: D-1: E-1: F-1:
D-2: E-2: F-2:
D-3: E-3: F-3:
D-4: E-4: F-4:
DUTY D: DUTY E: DUTY F:
D-5: E-5: F-5:
AudiTask Research
The final DACUM Chart provides a complete “snapshot” of the job being analyzed...
and serves as a map for breaking down each Task Statement into the STEPS required to complete the Task.
AudiTask Research
Participants are also asked to brainstorm and come to consensus on the successful worker’s
a. Tools and Equipmentb. Worker Attributes,
Traits, and Attitudesc. Necessary Certifica-
tions or Professional Qualifications
d. Future Industry Trends or Concerns
e. Basic Glossary of Terms, Acronyms
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DACUMis an ideal procedure for creating or updating work flow or quality assurance documentation, job descriptions, and other best practices for your business.
The best results require the preparation and
guidance of a CERTIFIED DACUM
FACILITATORfrom
AudiTask!
AudiTask Research
SCID(Systematic
Curriculum and Instructional Development)
is the DACUM follow-up procedure, integrating the focus group data into process documentation …or developing it into instructional materials for employee training.
AudiTask Research
SCIDEvery Task under each Duty is further broken down into individual Steps, which can then be written into the informational materials as an action narrative outlining methods of delivering and reinforc-ing content, measuringlearner retention or performance, and improving the various methods of content delivery.
AudiTask Research
Conclusion What Does This
Mean For YOUR Business?
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Well-trained employees are your most important asset!
To maintain competitiveness in a global economy, your business plan must include
• employee training based on primary research
• regular professional development, and
• strategic cross-training
Conclusion
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Let AudiTask help you to ~
• Find and fix training gaps• Optimize safety training and awareness• Create training materials appropriate to all three learning styles
ConclusionWell-trained employees are
your most important asset!
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What’s in it for YOU?
• Create new jobs methodically• Implement ongoing, systematic cross- training• Continually analyze and improve training materials and methods
Let AudiTask help you to ~
DACUM can build or improve your work processes!
AudiTask Research
Let AudiTask help you to ~
• supervision and management• stress management• presentation skills
What’s in it for YOU?DACUM can build or improve
your work processes!
Create company-specific training in
AudiTask Research
Let AudiTask help you to ~
• planning and organizational skills• sexual harassment training• conflict management• customer service
What’s in it for YOU?DACUM can build or improve
your work processes!
Create company-specific training in
focuses more than 40 years experience -- in project management, occupational analysis, and employee training curriculum research, development, and implementation -- on your company’s human performance challenges.
Creating company- and job-specific training in: • Stress management• Presentation skills• Planning / organizational skills• Conflict management• Customer service• Supervisory / management
Why not contact us NOW – Let us work with you to develop occupational and project analysis
information and strategies, task verification focus groups and surveys; training needs
analyses, and complete curriculum research, development and delivery.
Michael JonesFacilitator
(254) [email protected]
AudiTask Research
Office Hours: Mon. – Fri. 8:30 AM to 5:30 PM Central
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http://www.AudiTask.com