business/office services guide 2012

Business/Office Services Guide 2012

for Greater VancouVer

Shaw Business. Your one stop shop for all your business communication needs.

BUSINESS SOLUTIONS

Visit SHAWBUSINESS.CA or call 1.877.SHAWBIZ (742.9249) to see how we can partner with your business.

Whether your company is big or small, Shaw Business has you covered. From Internet, Voice, Data, and Video networking to TV services, you get scalable solutions that fit and grow with your business – all backed with our 24/7/365 live technical support through many local offices in Canada.

Shaw Business. Your one stop shop for all your business communication needs.

Make the switch.

Untangle the road warrior with ShoreTel Mobility

With businesses relying more and more on mobile workforces,

complexity can strangle remote communications and collaboration.

Set your workforce free and put the power of the desk phone in their

pockets for a simpler, more reliable way to share, connect and collaborate.

ShoreTel’s brilliantly simple solution delivers true unified communications

built for the IP age. Easy to use, integrate and manage. See why IT pros

voted ShoreTel #1 for seven years in a row and why Optinet Systems is

proud to be British Columbia’s premier ShoreTel partner

Email [email protected] to book a live demo.

6—Business Office Services 2012

Publisher: Paul HarrisEditor-in-chief: Naomi Wittes ReichsteinEditor: Noa GloubermanProofreader: Renate PreussSales manager: Joan McGroganAdvertising sales: Lori Borden, Corinne TkachukAdministrator: Katherine ButlerProduction: Carole ReadmanPresident, BIV Media Group: Paul Harris

Diirectory of Business Office Services is published by Business in Vancouver Magazines, a division of BIV Media LP, 102 4th Ave. East, Vancouver, B.C. V5T 1G2, 604-688-2398, fax 604-688-6058, www.biv.com. Business in Vancouver Media Group also publishes Business in Vancouver.

Copyright Diirectory of Business Office Services. All rights reserved. No part of this book may be reproduced in any form or incorporated into any information-retrieval system without permission of Advertising Marketing Communications Source Book. The list of services provided in this publication is not necessarily a complete list of all such services available in the Lower Mainland. The publishers are not responsible in whole or in part for any errors or omissions in this publication.

n Business cards—17n Cell phones—18n Computer services and

repair—19, 20n Copying & printing services—21n Courier & delivery—21, 22n Document shredding—23, 24

n Food & coffee supplies—25n Office equipment—25, 26, 27n Office furniture—27n Office supplies—30n Packaging—29n Shipping services—30n Vending machines—31

Contents FEaturEs

n How to improve your existing recycling program, or start one from scratch—9

n Optimize energy conservation in your building—12n How to buy “smart” to save money and reduce waste—14

DirEctory oF businEss oFFicE sErvicEs

Find out how to get the most effective printing for your money. We do more than just print. We provide custom-tailored solutions

that make you stand out from the crowd.

Business Office Services 2012—9

• Find out if your property management company is a member of the Building Owners and Managers’ Association (BOMA). If so, call Metro Waste Paper Recovery Inc. at 604-327-5272 to find out about the special recycling services agreement available to BOMA mem-

bers. • Choose a recycling contrac-

tor. Often your garbage contractor can also be your

recycler. Phone around to compare costs and

services. • Is a janitorial com-pany responsible for

your garbage collec-tion? If so, remember

custodial staff can play a key role in the success of

a recycling program. Ask for their input and co-operation. Make

sure they understand what should be recycled and what can not. Perhaps they can offer some suggestions as to how you might improve your recycling program … i.e. what’s working and what’s not.

• Are your tenants responsible for taking out their own garbage and recycling? If so, notify them of any changes, such as the Material Bans, and provide them with a notice of the materials they should be recycling.

• Talk to your recycler about the num-ber and types of recycling bins you’ll

How to improve your existing recycling program, or start one from scratch

Multi-tenant buildings offer both challenges and rewards when it

comes to implementing or improving a recycling program.

Recycling programs can work very efficiently to divert enormous amounts of waste, often resulting in cost savings. This is not a program that requires property managers to micro-manage.

If you follow the steps to an easy, convenient and accessible recycling program for your tenants, you will achieve success.

If you already have a recycling program in place and you want to make it even better, refer to the section of this guide titled “Already Recycling? Not sure what more you can do?”

Steps to start an office recycling program• Look at your garbage. Most will be paper

and cardboard, although it depends on the type of property and the business-es that lease from you. As a first step, ensure that all banned materials are being recycled. For more information on the Metro Vancouver Material Bans visit: www.metrovancouver.org/services/solidwaste/disposal/Pages/bannedmate-rials.aspx.


bins near where the recyclable materials are generated. As well, recycling bins should be placed adjacent to all gar-bage bins.

• Ask your recycler for signs and labels. Clearly mark all recycling bins with the types of materials that can and cannot be recycled. Use pictures and words. Some examples are available on the Metro Vancouver website at: www.metrovancouver.org/services/solidwaste/zerowaste/Pages/signs.aspx.

• Education is the one of the keys to suc-cess. If you have a tenant newsletter, make sure you include information about your recycling program in the newsletter. Use posters and stickers as reminders. Metro Vancouver can offer workshops through its SmartSteps pro-gram to interested businesses. Phone 604-451-6575, or email [email protected] for more information.

• Once your recycling program is in place, monitor your garbage on collection day. You may find that your bins are not full and that you can save money by rent-ing a smaller bin or having your waste hauler pick it up less frequently.

Already recycling? Not sure what more you can do? Ensure that all materials accept-ed in your

current recycling program are recycled 100 per cent of the time (or as close to that as possible!). Check how much paper, cardboard and other recyclables are in the garbage. If the properties you man-age already recycle fibre (cardboard and paper), but not other Metro Vancouver banned materials talk to your recycler about your options. To ensure your pro-gram’s success, check to see that: • everyone has convenient access to a

recycling bin;• everyone knows what materials are

accepted in your recycling program and what is not;

• recycling bins are properly labelled and remain free of garbage, and also that garbage bins are free of recyclables (if not, more education is needed);

• your janitorial company has opportuni-ties to provide suggestions to staff and tenants for improving the recycling program;

• most of the paper in the recycling bins is used on both sides (if not, you’ll want to encourage employees to use both sides or make scratch pads with the single-sided paper); and

• garbage and recycling bins are being emptied often enough but not unnec-essarily.

Once all banned materials are being effectively recy-cled, consider expand-

ing the types of materials included in your recycling

program. Again, look at your garbage and decide what

other materials you could add to your recycling program.

REcycling


Most buildings allocate a large por-tion of their energy to lighting,

heating and ventilation: expensive both for the budget and for the environment.Fortunately, energy is one of the most easily controlled costs. Measures related to operations, equipment and mechani-cal controls can save you 20 per cent on average.

Guiding lightLighting accounts for 20 to 40 per cent of the average building’s energy use. Controls that automatically turn lights off when they’re not needed or dim them to produce no more light than necessary can improve energy efficiency. The equipment used to achieve these functions ranges from simple mechanic-al timers to complex electronic dimming circuits. Overall, the addition of controls to existing buildings has been shown to reduce consumption of lighting energy by 50 per cent and up.

Occupancy sensors, which turn lights on and off on the basis of the presence or absence of people, are also crucial to lighting control. They’re often tied to heating, ventilating and air-conditioning systems as well.

Additionally, the idea of using natural light to save energy has really picked up in recent years. Systems designed to control window blinds in order to make maximum use of daylight will eventu-ally become so sophisticated that they’ll be able to make the decision whether

to raise or lower the blinds on the basis of such factors as glare and, in the summer time, excessive heat.

Air supplyWith heating, cooling and ventilating, the challenge lies in balancing standards of indoor air quality (IAQ) against those of energy efficiency.

Demand-controlled ventilation (DCV) uses carbon-dioxide sensors to supply outdoor air to a building in accordance with the actual occupancy of the room, that is, the demand.

DCV lets you apportion the air that you are bringing into a building to the number of persons in the space. It thus improves IAQ and saves the energy nor-mally wasted in ventilating unoccupied spaces.

Power toolA critical component of increasing energy efficiency involves the collection, analysis and communication of real-time intelligence to building managers. Energy management software (EMS) does that just, enabling savings of up to 25 per cent with improved operating efficiency.

EMS can find energy-wasting anom-alies among various building systems and controls that wouldn’t normally be detected, and it puts that information directly into your hands. The benefits of using such a tool include saving money by lowering energy use, detecting spikes

Optimize energy conservation in your buildingBy Noa Glouberman


in demand, reducing trouble calls and mak-ing maintenance more efficient.

Most facility manag-ers who implement EMS immediately start seeing ways of sav-ing both energy and money, since they have the advanced tools necessary for reporting on where savings can start. EMS can also take measurements and calculate savings from energy-retrofit programs, like BC Hydro’s Continuous Optimization program for commercial buildings, to help you determine wheth-er systems, equipment and mechanical controls are working as they should be.

Training todayLet’s back up from the technicalities and look at the human side.

According to the Office of Energy Efficiency (OEE) at Natural Resources Canada, the first step to energy efficien-cy involves behavioural change.

“Building occupants … use energy, and their habits have a great effect,” according to the OEE’s website. “You may want to explore training and aware-ness opportunities for your staff.”

The e-Energy Training Program offered by the Building Owners and Managers Association of British Columbia (BOMA BC) is one such opportunity. Delivered

online in a self-learning format, the course content is designed to raise energy awareness and competence through practical training that building operators can apply on a day-to-day basis. Upon its completion, participants can better identify and implement energy savings.

“Surveys and other research that we have done suggest having knowledge-able, skilled operating personnel in the building is a key requirement for suc-cessful energy-reduction programs,” says Paul LaBranche, executive vice-president of BOMA BC. “The e-Energy Training Program was designed to raise aware-ness about energy conservation among existing folks in the industry and to give them a good, solid understanding of energy principles that they can use in their own building operations.”


How to buy “smart” to save money and reduce wasteInformation supplied by Metro Vancouver

Each year, the residents, businesses and industries of Metro Vancouver

generate more than three million tons of garbage and recyclables, of which only half are recycled.

The economic and environmental costs of managing these materials are significant. To help address this, Metro Vancouver has adopted a “Zero Waste Challenge” as part of its Sustainable Region Initiative. Zero Waste sets a goal of minimizing waste generation and maxi-mizing material reuse and recycling. The goal is to divert 70 per cent of our region-al solid waste from disposal by 2015.

Many businesses have invested in vari-ous environmental initiatives to address waste reduction and sustainability issues. Adopting a Zero Waste Challenge strat-egy moves your business toward greater efficiencies, reduced waste, cost savings and lower environmental impacts.

How to reduce: the first and most important “R”Reducing the amount produced at your place of business is by far the most effective means of controlling waste. It involves mini-mizing the generation and inflow of waste materials in the first place. There are many ways to reduce your waste: by using less of something, not using it at all or just using it differently. Here are a few examples:• Set your photocopiers and printers to

print on both sides by default.• Make computer files, not paper files,

when possible.

• Reduce the number of waste bins and increase recycling bins.

• Use durable dishes, cups, glasses and cutlery.

• Reconsider how products are packaged.• Implement electronic billing.• Practice sustainable purchasing.

How to start reducing wasteA waste assessment can help you determine the weight, volume and types of waste materials being generated. Waste assess-ments can often help you improve existing recycling and composting programs by identifying materials that may still be going to landfill. You can use a waste assessment to collect information on the volume and type of waste produced and brought into your business as well as your disposal and recycling costs. It may not sound exciting, but measuring waste is important. Literally walk around your site. Look at your garbage to determine its composition. When you examine the contents of your business’s waste, keep in mind the Three Rs:• Reduce – Did you need to use this item?

Is there a more durable alternative that wouldn’t end up in the garbage? Can you use or buy less packaging?

• Reuse – Was this item used to its full extent? Could it be replaced with a reus-able alternative? Are there others (e.g., employees, organizations) that have a use for it?

• Recycle – If the item has reached the end of its life and can’t be reused, then can it be recycled?


How to implement sustainable pur-chasing practicesConsider what you can do to make your business and customer purchases more sustainable. Sustainable purchasing is a full-cycle approach to purchasing that can help you make better choices for the economy, the environment, the commu-nity and your bottom line. It means look-ing at what products are made of, where they come from, how they were made and how they can be reused, recycled or disposed. Creating a green procure-ment policy for your business will help you make purchasing decisions that will

reduce your overall consumption, waste in-flow and generation. Here are a few ideas to get you started:•Acquire less hazardous or non-hazardous

materials (e.g., some inks, paints, clean-ing solvents).

•Order supplies by voice mail or elec-tronic mail.

•Where appropriate, order supplies in bulk to reduce excess packaging.

•Switch to reusable/returnable transport containers.

•Avoid ordering excess supplies that will never be used, take up space and can become waste.

Cascades Recovery Inc. is an integral part of Cascades Inc. Together, we are responsible manufacturers of paper and packaging, we produce it, and after it has been used we want it back.

Unlike waste companies whose primary business is “waste to landfill” – our business is to “divert material from landfill” and find ways to use the discarded mate-rials over and over again, working towards zero waste.

We assist our customers in achieving their sustainability goals while delivering cost effective recovery methods. Through our Recovery…PlusTM Program, a customized material recovery plan is developed for each customer. The “PLUS” takes our efforts beyond simple “recovery” and incorporates program efficiencies into each business pro-cesses, ensuring that every effort is made to find beneficial uses for all discarded materials.

Programs:Waste Audits / Assessments (BOMA, LEED compliant)Tenant and Staff Awareness / Education Environmental Certificates / Diversion ReportsMarketing / Communications

Services:Compactor / Baler Installation Paper Recovery / Recycling / Secure Document DestructionOrganic Food Waste / Mixed Plastics / E-wasteWood Pallets / Metal Recycling / Hazardous WasteGeneral Refuse and Equipment Supply

TM

Cascades Recovery Inc.

Please call us at 604-327-5272 or 866-345-3322 Web Site: www.recoverycascades.com

We care so much about paper and packaging, when you're done with it, we want it back…

Remove your junkwithout lifting a finger.

Franchise Opportunities: 1-877-408-5865

Here’s how it works:

Book online at 1800gotjunk.com or call 1-800-468-5865.

We’ll remove almost anything - from old furniture, appliances and electronics to yard waste and renovation debris. Plus, we do all the loading and cleanup.

To learn more call 1 800 267 2149 ext 2128 or visit us online at www.interfaceflor.ca. Mission Zero and the Mission Zero mark are registered trademarks of Interface, Inc.

INTERFACEFLORMODULARCARPET TILE

INsTALLs wIThLEss wAsTE, LEss MEss AND NO gLUE.REDUCINg yOURENvIROMENTAL FOOTPRINT.

Product: MonochroMetM / colours: sPa, ocean, asParagus, JuniPer, holly and Mint

JuleP / installed: Pattern By tile.

tf. 1.866.578.3138 www.canstarrestorations.com

r e s t o r i n g y o u r p e a c e o f m i n d

Water & Fire Damage Emergency

Response 24/7

At Canstar, Getting your business back to

business is priority.

This boardroom was boarded up after the fire.

• 3strategiclocationsintheLower MainlandandWhistler

• Over80,000sq.ft.ofwarehousespace

• CanstarstaffmonitoredCallCentre• State-of-the-arttechnology• Experiencedandcompassionatestaff

To learn more call 1 800 267 2149 ext 2128 or visit us online at www.interfaceflor.ca. Mission Zero and the Mission Zero mark are registered trademarks of Interface, Inc.

INTERFACEFLORMODULARCARPET TILE

INsTALLs wIThLEss wAsTE, LEss MEss AND NO gLUE.REDUCINg yOURENvIROMENTAL FOOTPRINT.

Product: MonochroMetM / colours: sPa, ocean, asParagus, JuniPer, holly and Mint

JuleP / installed: Pattern By tile.

Cloud ServicesBusiness ContinuityNetwork SecurityVideoconferencing

Is your network ready?

Get ready with Allstream k Canada’s all-business communications provider

Allstream is helping over 62,000 organizations get their network ready for today and for the future. As the only national provider exclusively serving businesses of all sizes, we offer a full range of IP-based voice, Internet and data services.

Call us today at 1-877-874-2221 or visit allstream.com

® Manitoba Telecom Services Inc., used under license.

CLIENT: Allstream CREATED: 8/16/2011 CREATIVE: Jordan Poirier ext 225 PRODUCTION: Ava Kan ext 233

AD SIZE: 8.125" x 10.8125" COLOURS: CMYK PUBLICATION: Vancouver Board of Trade INSERTION DATE: 2012-2013 edition

business/office services guide 2012

Documents