business strategy group meet/108976_20110727.pdf · wqualified as lowest bidder in 10k crore bsnl...

© 2011 Spanco Ltd, All rights reserved

Business Strategy Group


Spanco Limited – Brief OverviewSpanco Limited – Brief Overview11

ContentsContents

Key business verticalsKey business verticals22


Spanco Limited – Brief OverviewSpanco Limited – Brief Overview11

Introductiona

Structureb

Business Model

c

d Business Strategy

e

Key Financials

Awards and Accolades

f

Milestones

g

Iconic Projectsh


• Spanco Limited is a company engaged in creating Large scale Technology Infrastructure to help drive governance efficiency across key sectors.

• Consistently ranked in ET500 amongst outstanding companies of India Inc.

• ISO 9001:2008, ISO 27001 and SEI CMMI Level 3 certified

• Focused offerings for Government, Telecom, Power and Transport Verticals

• Presence in Four continents with large spread across major cities in India

Global Head Quarter

Global Presence

Mumbai, India

India, UK, Middle East, Africa and USA

Rs. 1184 Cr. – Rs. 1374 Cr, (Consol)

Rs 1,478 Cr

Shareholding Pattern as on March ‘11 Business structure

Rev FY10 Standalone

FY 11 (UA)- Standalone

Introduction1 a


Spanco BPO Ventures Limited

Spanco BPO Ventures Limited

Spanco BPO Services Limited

Spanco BPO Services Limited

Spanco Nagpur Discom LimitedSpanco Nagpur Discom Limited

Spanco Power Distribution Limited

Spanco Power Distribution Limited

Spanco RespondezBPO Pvt. Limited

Spanco RespondezBPO Pvt. Limited

Spanco International Africa Limited

Spanco International Africa Limited

Bharat BPOBharat BPO

Spanco LimitedSpanco Limited

MP Border CheckpostDevelopment Company Ltd.

MP Border CheckpostDevelopment Company Ltd.

StructureStructure1 b1 b

100% 100% 49%

JV- Spanco & ITNL

JV- Spanco & Omnia (Spice BPO)


Telecom Equipment, EPBAX Systems, Paging and Cellular SystemsTelecom Equipment, EPBAX Systems, Paging and Cellular Systems

Established as a Telecom SIStarted setting up WAN’s, Contact CentersVentured into Domestic BPO Business with SparshVentured into International BPO Business with RespondezGovt. and PSU projects involving Networking Infra

Established as a Telecom SIStarted setting up WAN’s, Contact CentersVentured into Domestic BPO Business with SparshVentured into International BPO Business with RespondezGovt. and PSU projects involving Networking Infra

Demerged Sparsh in 2005 to Blackstone backed IntelenetVentured into Europe and ME with BPO OperationsStarted building capability around large Govt. and PSU projectsNational eGov Plan was rolled out

Demerged Sparsh in 2005 to Blackstone backed IntelenetVentured into Europe and ME with BPO OperationsStarted building capability around large Govt. and PSU projectsNational eGov Plan was rolled out

1995

2001

2006Emerged as a formidable player in eGovernance spaceConsolidated position as one of the preferred Telecom SI partnerStrategy in place to participate in modernization of Key Sectors- Power

Emerged as a formidable player in eGovernance spaceConsolidated position as one of the preferred Telecom SI partnerStrategy in place to participate in modernization of Key Sectors- Power

2008

Key projects in eGov and Govt. making us one of top 5 companies20% share in the RAPDRP market, making us the number 2 companyOne of the top 15 companies in the BPO spaceQualified as Lowest Bidder in 10K crore BSNL contract for GSM IT andInfrastructure contract5350 Cr (NPV) Nagpur DF projectOne of very few companies to Qualify and win UID projectModernization of Checkpost

Key projects in eGov and Govt. making us one of top 5 companies20% share in the RAPDRP market, making us the number 2 companyOne of the top 15 companies in the BPO spaceQualified as Lowest Bidder in 10K crore BSNL contract for GSM IT andInfrastructure contract5350 Cr (NPV) Nagpur DF projectOne of very few companies to Qualify and win UID projectModernization of Checkpost

2010

Milestone1 c


Business StrategyBusiness Strategy1 d1 d


Complex Networking / Backbone / Core Infrastructure

Data Center

Citizen Interface Infrastructure

Security and Surveillance

Technology Infrastructure

Government Transformation Services Citizen Interface Services

Outsourcing Managed ServicesApplication Development

Services

GovernmentGovernment

Citizen

Business

PublicDistribution

NeGP NREGA USOFUID

R-APDRPAirport andRoad

Business ModelBusiness Model1 e1 e


Key financialsKey financials1.f1.f Key financialsKey financials1 f1 f

Rs.

in c

r.

Rs.

R

s. in

cr.

FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011Revenue 108.72 220.07 453.43 627.45 809.91 1,370.83 1,683.80EBITDA 22.83 43.95 73.41 92.41 96.4 200.59 255.91

PAT 10.08 20.17 33.66 37.59 10.23 56.37 80.77

FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011

EPS (INR) 9.81 10.58 13.12 18.69 4.87 21.03 28.78

FY 2005 FY 2006 FY 2007 FY 2008 FY 2009 FY 2010 FY 2011

Net Worth 61.25 139.53 278.1 313.55 331.99 433.68 565.31

Rs. in crores

Rs. in crores


Ranked as the fastest growing company in Deloitte Technology Fast 500 Asia Pacific & Fast 50 India 2007 survey. Ranked as the fastest growing company in Deloitte Technology Fast 500 Asia Pacific & Fast 50 India 2007 survey.

Maharashtra State IT Award for Best IT Company in eGov space for 2010Maharashtra State IT Award for Best IT Company in eGov space for 2010

Amity Leadership Award 2009.Amity Leadership Award 2009.

Ranked amongst top 500 Non Finance Companies by ‘The Business World Real 500’Ranked amongst top 500 Non Finance Companies by ‘The Business World Real 500’

Spanco BPO Ventures Ltd. ranked in India’s Top 20 ITES and BPO CompaniesSpanco BPO Ventures Ltd. ranked in India’s Top 20 ITES and BPO Companies

Nominated for the NDTV Profit Business Leadership Awards 2010 – IT CategoryNominated for the NDTV Profit Business Leadership Awards 2010 – IT Category

Consistently ranked in ET500 amongst outstanding companies of India Inc.Consistently ranked in ET500 amongst outstanding companies of India Inc.

Ranked 5th BPO Company in the Country by Data quest 2010Ranked 5th BPO Company in the Country by Data quest 2010

"UDYOG RATTAN AWARD” & “EXCELLENCE AWARD” by the Institute of Economic Studies (IES)"UDYOG RATTAN AWARD” & “EXCELLENCE AWARD” by the Institute of Economic Studies (IES)

Awards & Accolades1 g


Telecom & IT infraKMRC

Security Surveillance Airport Authority of India

State Data CentreRajasthan ‐ Odisha

SWAN Projects Maharashtra – Haryana –Odisha – Bihar Seclan

Disaster MitigationAndhra Pradesh State Modernization of

Prison ‐ Bihar

IT Infrastructure Anna Centenary Library Managing e‐Seva in

Andhra Pradesh & 3,684 CSCs in Maharashtra

Indian Railways Passenger Reservation

System

Iconic Projects

Iconic projects1 h

Integrated Border Check post ‐MPRDC

Distribution Franchisee – Nagpur

Bharti AirtelAfrica outsourcing

Contract


Business VerticalsBusiness Verticals22

Governmenta

Powerc

Telecom Service Providerd

Key Subsidiariese

eGovernance b


Government VerticalGovernment Vertical2 a2 a


Government Vertical : IntroductionGovernment Vertical : Introduction2 a2 a

State Government

Complex Networking

Data Center Service

Managed Service

Application Service

Complex Networking

Data Center Service

Managed Service

Application Service

Area of Operation:

Spanco has been associated with creation of technology infra forGovernment and allied institutions over a decade. Spanco has worked across state & central ministries, defense, railways and PSUs in helping them address various technologies and services needs through its variety of solutions focusing better governance efficiency

Scope – Vision - Mission

Vision: Mission:To be a preferred partner to Government, institutions & PSUsin helping them become more efficient by the use of Information Technology

• To acquire substantial share in Government Technology projects.

• To become a solid government transformation services partner

Key competitors:

Key Competitors

Tata consultancy Services

HCL Info & HCL Tech

Wipro

Patni Computer Systems

CMC

Reliance Infra

L&T InfoTech

Infosys


Government Vertical : Key accountsGovernment Vertical : Key accounts2 a2 a

Govt Vertical

NTPC

SBI

SAIL

EIL

ONGC

Indian Army

Indian Defense

Indian Air force

Manpower Planning Directorate

Government Administration

Central Government Ministries

Odisha

Rajasthan

West Bengal

Punjab

Haryana

Maharashtra

Bihar

Andhra Pradesh

Railway Administration

Other Zones include, SE, NW, Central and SC Railways

North, Eastern, Western and Southern Railways


eGovernance VerticaleGovernance Vertical2 b2 b


Area of Operation:

Spanco’s eGovernance business unit is focused on Citizen services and Government Modernization Programs.

Spanco Limited is one of the most active participants deliveringeGovernance transformational and modernization Services through Technology.


Vision:

Citizen centric opportunities

To be the citizens choice for delivery of servicesMission:

To build an effective and scalable model for delivery of citizenservices based on assured returns.

eGovernance Vertical : IntroductioneGovernance Vertical : Introduction2 b2 b

E-Municipality

NREGA

NPR

E-District

CSC

Employment Exchange

SSDG

PDS

UID

E-Panchayat Telemedicine

Over 5 years period, the government has allocated approx. $5.75 Bn. for National eGovernance Plan covering 27 MMPs


eGovernance Vertical : Industry estimates and Key competitorseGovernance Vertical : Industry estimates and Key competitors2 b2 b

Case Name Market Potential*

(INR in Crores)

E‐ Panchayat 4,240

E‐ Disctrict 2040E ‐Municipality 787

NREGA 3,000

SSDG 360

Employment Exchange 2700

National Population Register 3000

CSC 5,742

Urban Service Center 900

Integrated Check Post 30,000

UID 5,000

Public Distribution system 4,500

Total 62,269

Industry spending estimates

*- Estimated


Power VerticalPower Vertical2 c2 c


Area of Operation:

Information Technology (IT) has the potential to contribute significantly in the power reforms process. The State Electricity Board in India are initiating major reforms using IT as the key enabler for improving revenue collection, minimizing ATC losses and introducing proper energy accounting and efficient consumer services.


Key Accounts

Power Vertical : IntroductionPower Vertical : Introduction2 c2 c

Vision: Mission:To become an holistic technology infrastructure and solution provider for the State Electricity Board.

• To acquire substantial share in the R-APDRP Projects.

• To establish centre of excellence in the areas of GIS, MDAS, NSP, SCADA and Services

State Electricity Board

Complex Networking

Data Center Service

Managed Service

Application Service

GIS

SAP M-DAS

SI

CRM

Power VerticalMaharashtra State

Electricity Distribution Ltd.

Bihar State Electricity Board

Goa Electricity Department

Punjab StateElec Board

ChandigarhElectricity

Department


Power Vertical : R-APDRP ForayPower Vertical : R-APDRP Foray2 c2 c

Restructured- Accelerated Power Development & Reform Program


R-APDRP Scope of workR-APDRP Scope of work2 c2 c

Meter Data AcquisitionMeteringBillingCollectionsDevelopment of Commercial Database of ConsumersEnergy AuditNew ConnectionDisconnection & Dismantling

GIS Based Consumer Indexing & Asset Mapping

GIS Survey of R-APDRP Towns

GIS Based Integrated Network Analysis Module

Asset Management

Maintenance Management

System Security Requirement

Establishment of Disaster Recovery CenterEstablishment of LAN,MPLS VPN and other NetworkingCentralized Customer Care ServicesManagement Information Systems (MIS)Web Self ServiceIdentity & Access Management System


Telecom Service ProviderTelecom Service Provider2 d2 d


Area of Operation:


Vision: Mission:

TSP : IntroductionTSP : Introduction2 d2 d

Passive Infrastructure


To address all the equipment and services, which may be product dependent or independent, requirements of Telecom Service Providers

Leading Systems Integration partner with Global Presence delivering Quality Telecom solutions comprising of best of the breed “Products”and world class “Services”

Establish world-class, customer focused and quality driven SI organisation to deliver telecom products and engineering services by well trained employees for deploying cutting edge technologies and solutions from global partners that meet/exceed customer expectations in India and abroad


25


TowerShelterElectrical SolutionProject Management

Network Equipment

BTSSwitchRoutersMultiplexers

Network Infrastructure

BB Wireless AccessIP Core & BB AccessPlatforms & Security2G/3G Wireless AccessTransmission

IT Infrastructure &Enabling Software

OSS/BSSBilling SystemsFault ManagementConfiguration ManagementRevenue Assurance

VAS Infrastructure and Applications

Platform DevelopmentApplicationsMobile BankingmCommerce

Customer Service

Customer CareCollectionsCustomer AcquisitionTechnical Support

10,000 cr.

35,600 cr.

3,510 cr.

1,500 cr.9,000 cr.

Value Chain

Source: CRISIL Research, E&Y, Knowledge Faber

Total Addressable Opportunity

59,610 cr.

TSP : Industry EstimatesTSP : Industry Estimates2 d2 d


Key SubsidiariesKey Subsidiaries2 e2 e


Snapshot of Nagpur Urban Circle - Distribution Franchisee proposed by MSEDCL

Spanco Nagpur Discom LimitedSpanco Nagpur Discom Limited2 e2 e


Spanco Nagpur Discom LimitedSpanco Nagpur Discom Limited2 e2 e


• Predominantly Electronic Check Posts• Vehicle traffic expected to increase at 7.5% per annum• New technologies need for faster data capture and clearance• Measures to include consignor, consignee, truck operators, drivers as stakeholders• RED and GREEN channels• Modernise payment methods• Machine readable invoices

Integrated Check Post - MPRDCIntegrated Check Post - MPRDC

Description: The project is on Build, Operate and Transfer (BOT) mode for 24 Check Posts. It will support a single window clearance for multiple Government departments - Transport, Commercial Tax, Excise, Police, Forest and Mandi. All operations with respect to collection of taxes, fines and documents will be under one roof.

Number of Check posts: 24Concession Period: 12.5 years

ITNL and Spanco have established a SPV on 51: 49 to execute this project.

HighlightsHighlights

MP Border Check Post CompanyMP Border Check Post Company2 e2 e


Vision: Mission:To attain a leadership position in providing outsourced solutions across the globe, leading to enhanced business competence & reduced costs for clients, through a team of skilled and motivated personnel for the overall benefit and satisfaction of all key stakeholders

To partner with clients worldwide in migrating and managing their Business Processes effectively. We are committed to customer delight through our dedicated resources, organization values, quality, most recent innovative technology and highest security standards

Area of Operation:

Scope of the Vertical

Vision and Mission

• Spanco BPO Ventures Limited (SBVL) is the BPO arm of Spanco Limited catering to Global clients spread across four continents with operations in India, Middle East, US, Europe and Africa.

• Operational from

– India ‐Mumbai, Gurgaon, Kolkata, Dehradun, Coimbatore

– Europe ‐ Hartlepool (UK) & Warsaw (Poland) JV Partner

– Africa ‐ Nigeria, Kenya, Niger, Chad, Burkina Faso, Tanzania

– Middle East ‐ Qatar and Oman

Marketing Presence in US ‐ New Jersey, Texas and Michigan

• Certifications

– ISO 9001‐2000 Quality Certification

– ISO 27001 (BS7799)

– PCI Certified

• Currently Employing over 8000 staff across global operation centers

Domestic - India

Middle East –GC

countries

International –US,

Europe

SpancoBusiness Process

Outsourcing

Domestic - India

Middle East –GC

countries


Europe


Outsourcing

Domestic - India

Middle East –GC

countries


Europe


Outsourcing

Domestic - India

Middle East –GC

countries


Europe


Outsourcing

Spanco BPO : IntroductionSpanco BPO : Introduction2 e2 e


31

International Middle EastAfrica

Reg

ion

Clie

nt P

rese

nce

Ope

ratio

n C

ente

r India

UK

Poland

Qatar

Oman

India

Mumbai

Delhi

Kolkata

Dehradun

Coimbatore

Mohali

US

Europe

Domestic - India

Nigeria

Tanzania

Kenya

Chad

Burkina Faso

Niger

African Continent

IndiaGulf Countries

Spanco BPO : Global footprintSpanco BPO : Global footprint2 e2 e


Thanks !!

business strategy group meet/108976_20110727.pdf · wqualified as lowest bidder in 10k crore bsnl...

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