Business Process Redesign

Reinventing Continually?

Business Processes

• Idea to Product or Service

• Order to Fulfillment

• Post Sales Support and Client Retention

• Product Development

• Human Resource Development

• Financial Resources Services

• Extended Supply Chain

WHY CHANGE

• Create competitive advantage

• Respond to clients or competitors

• New leadership

• Technological innovation

• Merger & acquisition

• Regulation

Business Process Redesign

• The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance

• Ford and Mutual Benefit Life examples

• Differ from Workflow Analysis?

BPR Methodology

• What’s the business strategy?

• What are the performance measures?

• Review existing business processes:scope?

• Identify problems with existing processes

• Prioritize redesign tasks

• Benchmarking

• Redesign options--select

BPR Methods Continued

• What implementation approach?

• Assess

Selecting a Business Process

• It’s broken

• Redesign impact will be dramatic

• Strategic importance

• Critical path to customers

• Not difficult to complete

• Significant cost reduction

• Rework, time/work, multiple handovers

Change Process Model

• UNFREEZE

• CHANGE

• REFREEZE

Enablers of Change

• Senior Executive Commitment

• Personalized Benefits

• Change Champions

• Communication,….

• Risk-taking

• Pilot evidence

• Flexible IT Architecture

Inhibitors to Change

• Change Frequency

• Limited Buy-in

• Grapevine

• Job Security