business process professional: dream job of the future
DESCRIPTION
My presentation from the breakfast keynote at the Forrester Business Process Forum; focus on the career path of business process professionals from the perspective of a hiring manager.TRANSCRIPT
Nathaniel PalmerJason Adolf
“Just one word, PROCESS!” “Just one word, PROCESS!”
Scientific Management
Total Quality Management
Business Process Reengineering
Business Process Management
"The most important, and indeed the truly unique, contribution
of management in the 20th century was the fifty-fold increase in the
productivity of the manual worker in manufacturing.
The most important contribution management needs to make in
the 21st century is similarly to increase the productivity of
knowledge work and the knowledge worker.”
- Peter Drucker, Management Challenges for the 21st Century
Execution & ManagementExecution & Management
Strategy & PlanningStrategy & Planning
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Application & Service Delivery Business Line Management
Enterprise Architecture Process Re-Engineering
BPP Corporate Landscape
Execution & ManagementExecution & Management
Strategy & PlanningStrategy & Planning
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Application & Service Delivery Business Line Management
Enterprise Architecture Process Re-Engineering
BPP Corporate Landscape
DeployingBPMS
Designing BPMS
Architectures
LaunchingProcess-Driven
Apps & Programs
Sponsoring Process
Initiatives
Leading Process Modeling & Capture
Leading BPM COEs
Leading L6S & Process Improvement Programs
Execution & ManagementExecution & Management
Strategy & PlanningStrategy & Planning
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Application & Service Delivery Business Line Management
Enterprise Architecture Process Re-Engineering
BPP Corporate Landscape The Connie Moore Perspective
ChangeAgents
Gurus
Prodigies
Operators
Wannabes
Who is a Business Process Professional?
Change Agents & Gurus
Tech-savvy, business-minded
Business acumen first, IT knowledge is secondary
Strong communication skills
MBA with social sciences undergrad
Has led projects and managed people
Strong financial understanding
Management, not consultant background
Maybe Balanced Scorecard, not Six Sigma
PMP, CPA, CFA
Who is a Business Process Professional?
Prodigies & Wannabes
Strong technical background
Multiple deployments of one or more BPMS environments
Strong communication skills
Computer science undergrad & grad
Has led development teams
Solid understanding of UI & UX
No program management & LOB ownership
Six Sigma Black Belt (or in progress)
Maybe PMP, likely ITIL
Who is a Business Process Professional?
All Bridge Business & IT
Understanding Reports and Metrics is Critical
Speaking and Presentation Skills are Absolutely Vital
Background in Facilitation is Equally Important
Frequently Rare or MisunderstoodSkills and Backgrounds
Process Modeling
What approach (UML, EPCs, BPMN)
What BPMN?
Are Modelers Programmers?
SOA and Architecture
EA and BPM = foreign cultures separated by a common language
What do they mean by BPM? (BPEL ≠ BPM)
What BPMN?
Testing & Design
UI, UX, and UAT are critical
Screen design takes time to do right
What testing tools are used?
BPM requires more than unit testing
CertificationsValue = Reliable Predictor of Future Success
Rig
or &
Rec
ogni
tion
Relevance & Domain Specificity
Compensation ExpectationsMetro DC MarketTransformation Leaders (Change Agents & Gurus) $150,000 - $250,000
PMP-certified, multiple BPM deployments $150,000 - $180,000
Internal practitioner (Prodigies & Wannabes) $120,000 - $200,000
Lead modeler, strong facilitation background $120,000 - $150,000
Lead Engineer, strong J2EE or .NET $100,000 - $120,000
Enterprise architect, strong BPMN & UML $100,000 - $120,000
Test & evaluation lead, multiple BPM deployments $80,000 - $100,000
Test & evaluation, human factors specialization $80,000 - $100,000
Test & evaluation, QA background $60,000 - $80,000
Resources
Contact [email protected]
The leading process org since 1993
Many free documents & reference guides
For members, industry’s largest research library (over 500 BPM documents online)
Peer-to-peer networking and assistance
Online forums as well as Q&A function
Free library of white papers & articles (free registration)
Original research & commentary
BPM tracking newsfeeds
BPM Jobs board