Business Process Development Business Process Management Standard Operation Procedure (SOP) Development

SYSTEM - SOLUTIONS - SPECIALIST

1

CONTINUOUS IMPROVEMENT METHODOLOGY

3S is reinventing business operations through industrialised business process.

We look into the process

from 5 fundamental functions within a company, which is –

Marketing and Sales (customer Service), Administrative and Human Resource, Finance and Purchase, Operation (Production), Warehouse and Inventory (Delivery) to find a solution that will enable a step change in business performance.

2

Service Description Project Coaching

Change Awareness Training (Owner & key employee(s))

Upon request

Upon request

PEAKS Personality Profiling (Owner & key employee(s))

Upon request ✓

Process Analysis & Mapping ✓ ✓

Standardizing (Policy & Procedure documentation) ✓ ✓

Procedure Training ✓ ✓

Implementation coachUpon

request ✓

SOP Maintenance package (Implementation enforcement)

Upon request

Upon request

Consultation PeriodAccording to project

6 / 9 / 12 months

Develop System That Approach to Management and Brings Results.

To develop a system contributes to the organization effectiveness and efficiency is our main objective of developing Standard Operation Procedure (SOP) in the organization.

Major Solutions provided by us as following:-

▪ Business Process Mapping ▪ (Operational) Standard Operation Policy & Procedure Writing ▪ Human Resource Management Policy & Procedure Writing ▪ Key Performance Indicator (KPI) Assessment Processes Development

TWO Types of service package on DEVELOPING SOP Every business entity has their uniqueness operation, therefore we develop 2 types of consultation process to assist business owner to develop PROCESS BASED management system.

To help companies understand their business and operating processes, we provide :-

Business Process Discovering 3S provide business process assessment discussion with business owner and the manager(s) to collect process requirements by mapping the business process (activities) being automated.

Process Improving While mapping the process and collecting process requirements with elements of the process, 3S explore the possibility of process improvement.

- Activity flow: new ways or shorten activities from start to end, to cut down activity turnaround time.

- Information flow: fix communication break

down, and captured information to improve effectiveness of the process.

- Business rules: business standard / policies review to ensure meeting current system practice.

- Performer: to be more specified on people’s requirement to meet the new process requirement.

- Process waste: Analyze to ensure eliminating all kinds of process waste, therefore to improve efficiency.

Process Standardising & Set KPI A business process is always governed by business policies and business rules. 3S assists

our customer to capture and write down their written or non written rules to become their business operation policies and procedures.

Implementing Coaching Implementing an effective management system is much like the first day of school, which people start to learn a new behaviour or company

culture requested by the company. We provide training, assessment, hands on coaching/training to ensure our students graduate to the effectiveness and efficiency that they wish to be.

3

What is the benefits for creating your business process and S.O.P.

4

Reduce hidden cost of indeterminacy, delaying, operational errors and redundant process.

Enhance consistency in quality of products/ services which brings better customer satisfaction.

Increase productivity by reducing new employee’s learning curve and speed up skill transfer.

Improve performance by increasing efficiency and effectiveness of the work flow.

Create competitive advantage and ensure continuously improvement by creating a learning environment.

Commit on papers for auditors to verify to management that the processes are in control.

The Capability to Drive Result

From our track records, business

owners appreciated our service as

they seen major benefits/

improvement in their company

workflow after our study and

mapping for a suitable individual

management tools for the operating

system.

OGN Group Achievement:

Retail Outlet Growth: 2013 – increase outlets from 13 to 15. 2018 - 35 outlets

5

Customer Compliment “The manual prepared had facilitate us with clearer direction on manpower planning for efficient process, so we can free our time on other important issues”

Mr Lim Seng Chiang Director, OGN Group Sdn Bhd

“From the processes, we have a more organized flow and clear cut job dedicated to each department and it solved lots of cross overlapping work in between us.”

Owen Lim Director, OGN Group Sdn Bhd

“We gained whole new idea from processes …more organized in workflow, purchasing and warehousing”

Ms Sharon Lim Director, OGN Group Sdn Bhd

“3S has helped NIC grow amazingly over the past 2 1/2 years. NIC rapid growth owed to the systems that were created by Jessica. With the systems in place NIC can grow and able to provide service in a professional manner, within predetermined time constraints. With the improved service NIC is able to expand its market share through better marketing strategy.”

By Hj. Haron b. Khamis (Managing Director, Nurul Izzah Catering)

NURUL IZZAH CATERING Achievement:

Sales Revenue Growth: 2011 increase by 300% 2012 increase by 109.37% Operating team Growth: 2011 from 5 members to 15 members 2012 from 15 members to 30 members Malay Wedding Event Handling capability: 2011 from 3 per day to 9 per day 2012 from 9 per day to 20 per day

2012 Finalist for Best Turnaround Company

New factory - Kitchen New factory – Main entrance New factory – Main office

What’s 3S helped? 1. Clarify industrial practice. 2. Mapping and identify business

and management process, which provides an overview for NIC management to enhance their understanding on business activities including interaction of customer, supplier, internal operation team and management.

3. Standardized the process flow and write down the process description as their operation procedure and regulations.

More details please visit to www.3sadviser.com

6

7

Provide improvement

discussion and studies even

after implementation, to ensure

the processes were established lead to

business objectives.

THE REASON TO PICK US

We considering PEOPLE and

PROCESS during the consultation concurrently,

we will help provide solutions on handling people,

including provide personality check to Business Owner

& Key Manager through Technology.

We FOCUS on implementation &

results, processes that we designed / build shall meet

organization objective, as following example:- • Better customer satisfaction / experience. • Management effectiveness. • Inventory turnaround time / wastage.

• Key Performance Index.

• Employee satisfaction.

CUSTOMISABLE Choose OR Customise 'Pick & Choose' from our ready collection of profiles, models and inventories that are appropriate to you. 'Create & Customise' completely unique profiles and reports that are tailored to your organisation, culture and desired outcomes.

INTEGRATIVE

Seamless IT & Process Integration

A technology that seamlessly integrates with other IT systems & platforms for easy access & smooth implementation. A powerful Human Capital Analytics that data mines for accurate & predictive analysis projections across all existing frameworks, models & cultures.

GLOBAL & LOCAL NORMS

Global Reach & Local Relevance

A psychometric system that is powered by Analytics to customise norms based on desired region & culture, be it globally, regionally or locally. Data is not bound to specific norms of cultures and values that have no relevance to users & organisations.

DEVELOP by CHOICE not by CHANCE

Finding "Your Place" in Life

There's Beauty & Strength in every nature - it's about "...knowing WHO you are, WHAT you want and HOW to get there, in a way that sustains excellence" - Dr Shirley Lim. PEAKS empowers you to be the "Best You" - not a "second rate somebody else". Do more of what energises you!

PEAKS Profiling Technology ™ (Purpose, Energy, Affirmation, Knowledge, Sustainability) is a global online psychometric profiling technology developed by the Research Communication International (RCI) that measures and optimizes human potential at all levels of organizations and societies. It assesses the innate potential within individuals and aligns the best in everyone to the PEAKS ™ they have chosen to scale. It is highly customizable and adept to suit the specific needs of organisations and has been contracted to profile millions of clients both locally and globally.

An Intelligent Predictive People Profiling Platform

ABOUT

8

Since 2001 Involved Industry such as …

• Manufacturing • Constructing • Architect Firm • Trading Company • Printing House • Travel Agency • Food & Beverage (Restaurant, Catering) • Beauty Saloon (Franchise Saloon) • Retail (Chain Retail) • Learning / Education Centre • Service industry as Company Secretary; Accounting Firm; Audit & Tax Firm

Jessica TanBusiness Process and Procedure Lead Consultant

9

CONSULTATION TEAM

- Bachelor graduate from National Taiwan University, major in Industrial Management.

- Appointed HR Consultant under National Human Resource Centre (NHRC)

- Certified Franchise Consultant by MFA. - Certified Trainer by PSMB (HRDF). - Certified ISO 9000 Lead Auditor. - Certified Process base Internal Auditor. - Certified Meta-NLP Practitioner on Personal Coaching.

- Certified in Fundamentals of Business Process Management from Queensland University of Technology, Australia.

- Certified PEAKS Psychometric Profiling Trainer.

- NanYang Siang Pau Appointed Columnist Writer. - Advisory experience include subsidiary of listing company, oversea

company and various organizations, SME in Malaysia, China and Vietnam,

as following:-

10

GET YOUR STAFF TO LEARN HOW TO WRITE S.O.Ps Through years of consultation, we realise that it is not enough just to help our client to built the S.O.Ps, but it is also important to teach their employees on how to maintain. Therefore, we introduce our 2 days program - PROCESS AND PROCEDURE TRAINING FOR NON ENGINEER WORKSHOP.

Our training sessions are

experiential and highly interactive, whereby learning is

done through a combination of group activities, exercises, discussions, presentations, fun, lots of reflection and sharing.

- ASSOCIATE CONSULTATION TEAM -

Rajasundram Ponnusami PJK

Legal Advisor LLB(Hon)(Lon), CLP, CIPM, Mediator, Sport Arbitricition

- 18 years of experience in legal practice, and acts as legal adviser to

various local and multinational companies. - Vast corporate experience. - Involved in all HR/IR/Labour related matters, including review,

introduction and implementation of IR/Labour policies and related training.

- Handled range of employment dispute; pre & post Domestic inquiry

and representing employers in court. - Provide legal advice and representation in Labour Court,

Industrial Court, represents Litigant(s)/ Defendant(s) in Civil Courts, Appeal Courts, and Criminal Courts.

- A Qualified Mediator.

Service Scope

1. Review /Draft Employment Document - Appointment Letter, Contract for Service

2. Review/Draft Employee Handbook

3. Advise/Review/Draft all types of disciplinary action used document(s) - warning letter, show cause letter, etc.

4. Others Labor Act/IR Legal Advisory

HUMAN RESOURCE SOLUTIONS

11

- ASSOCIATE CONSULTATION TEAM -

Megat Ridzuan Bin Megat Amat

ISO and OHSAS Specialist - MASTER’S IN OCCUPATIONAL SAFETY, HEALTH & RISK MGT

from Open University of Malaysia, KL - MASTER’S IN MANUFACTURING SYSTEM ENGINEERING from

University Putra Malaysia, Serdang BEng. MECHANICAL

(MAJOR IN MANUFACTURING ENG.) from National University of Malaysia, Bangi

- CERTIFICATE IN SAFETY & HEALTH OFFICER from National

Institute of Occupational Safety & Health (NIOSH) - DOSH Registered COMPETENT SAFETY & HEALTH OFFICER (Ref.

No: JKKP IS 127/438/2/2944) - Certified Trainer (NIOSH Train The Trainer Cert. No:BTT/0150-H)

(PSMB Registered Trainer Cert. No. EMP/0564) - Australia Certified Lead Auditor ISO 9001 / ISO 14001 / OHSAS

18001 / ISO TS 16949 - Wide experience include serving in multi national company,

SMEs as following:-

Service Scope

1. ISO 9001 / 14001 / TS 16949 Certification

2. OHSAS 18001 Certification

3. ISO 9001 Awareness Training

4. Internal Quality Audit / Management Review Meeting Outsource

5. 5S Training

QUALITY MANAGEMENT SOLUTIONS

12

To support on the growth of a Business, we also provide business owner

various of solutions to meet their organization objectives.

Other solutions that provided

(A) SOP Maintenance Package

Service Description Package Including

1. Internal Process Audit. ✓

2. Process Review & Refine. ✓

3. Policy & Procedure Review & re-write. Upon Request

4. Participate in Management Review Meeting.

Upon Request

CONSULTATION PERIOD 1 or 2 times per annual

(B) ADVISORY SERVICE 1. Digitalize Operation System (Web-base system / customise

software etc.) 2. Franchise System

13

We believe business processes

can build a company’s

competitive advantage.

14

WE COMMIT TO ASSIST YOU CONSISTENT DELIVERY IN HIGH STANDARD

OF SERVICES / PRODUCTS TO ATTRACT MORE

CUSTOMER

SYSTEM

SOLUTIONS

SPECIALIST

ALL RIGHTS RESERVED Doc #: BRO_SOP_20180809 CPPYRIGHTS © 2013 RESERVED TO 3S BUSINESS SOLUTION ADVISER SDN BHD

Company: 3S Business Solution Adviser Sdn Bhd (811588-T)

Website : www.3sadviser.com

Meet & Think Room : 21-L2, Jalan SS 23/15, Taman S E A, 47400 Petaling Jaya,

Selangor D.E.

Administrative Office : B2-2-2, Solaris Dutamas, No. 1, Jalan Dutamas 1,

50480 Kuala Lumpur.

E-mail : info@3sadviser.com

Fax : +603-6205 3623