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BUSINESS PROCESS AS A SERVICE (BPAAS) A0520A0519 For further information www.swisspostsolutions.com © 2019 Swiss Post Solutions Unstructured, unused data Underutilized software functionality Repetitive administrative tasks Lower employee motivation and concentration YOUR CHALLENGES Unstructured data flows FULLY AUTOMATED BPAAS HYBRID BPAAS – Fully standardized processes – E.g. utility process transactions – Mostly standardized processes – Complex cases require human intervention – Non-standardized processes – Handled by human labor Ineffective processes Are time consuming and expensive Disjointed IT systems BPAAS WITH MANUAL CASE HANDLING OUR PERSONALISED SOLUTION YOUR BENEFITS A B C Focus on core competences Happy employees Improved customer experience Scalable, flexible and agile end-to-end model Compliant, effective and well structured processes Lower costs Improved customer communication

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Page 1: Business Process as a Service (BPaaS)...BPAAS – Fully standardized processes – E.g. utility process transactions – Mostly standardized processes – Complex cases require human

BUSINESS PROCESS AS A SERVICE (BPAAS)

A0520A0519

For further information www.swisspostsolutions.com

© 2019 Swiss Post Solutions

Unstructured, unused data

Underutilized software functionality

Repetitive

administrative

tasksLower employee

motivation and

concentration

YOUR CHALLENGES

Unstructured

data flows

FULLY AUTOMATED

BPAAS

HYBRID BPAAS

– Fully standardized processes

– E.g. utility process transactions

– Mostly standardized processes

– Complex cases require human intervention

– Non-standardized processes

– Handled by human labor

Ineffective processesAre time consuming and expensive

DisjointedIT systems

BPAAS WITH MANUAL CASE

HANDLING

OUR PERSONALISED SOLUTION

YOUR BENEFITS

A B C

Focus oncore competences

Happy employees

Improved customer experience

Scalable, flexible and agile end-to-end model

Compliant, effective and well structured processes

Lower costs

Improved customer

communication

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