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BUSINESS PLAN TO SET UP AN INTERNATIONAL CALL CENTER To add value to our clients business by providing cost effective, premium quality customer management services and be the preferred vendor for global outsourced BPO services.

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INDUSTRY ANALYSIS 8.9 million people working in outsourcing industry Aggregate annual revenues at around $100 billion Contribution of 7.5% to Indias GDP Wages are rising at the rate of 10-15% p.a.

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COMPETITION ANALYSIS Genpact TCS BPO Wipro BPO Aegis BPO WNS Global Services First Source Solutions IBM Daksh

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COMPANY SUMMARY Target start-up date: 15 th June, 2013 Registered as LLP in State of Maharashtra Ownership: 16% Investor share, 14% Partner share Facilities provided by service provider: Separate Bays & Cabins Computer Terminals Phone Lines Dialers Power Backup Data Security Furniture & Fixtures Cafeteria, ATM, Gardens, Parking Lots,& Gym Rent per seat: Rs.5,000/-

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START-UP SUMMARY START-UP REQUIREMENTS Start-up Expenses Legal Expenses50,000 Facility Rent (Advance for a year)1,000,000 Insurance10,000 Salaries (3 months)1,500,000 Utility Bills (3 months)75,000 Service Provider Fees (3 months)75,000 Consultant Fees & Commission500,000 Advertising (Yearly)250,000 Other200,000 Total Start-up Expenses3,660,000 Start-up Assets Cash Required500,000 Other Current Assets100,000 Long-term Assets500,000 Total Assets1,100,000 Total Requirements4,760,000

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START-UP SUMMARY START-UP FUNDING Start-up Expenses to Fund3,660,000 Start-up Assets to Fund1,100,000 Total Funding Required4,760,000 Assets Non-cash assets from start-up600,000 Cash Requirements from start-up500,000 Additional Cash Raised0 Cash balance on starting date500,000 Total Assets1,100,000 Liabilities and Capital Planned Investment Mr. Imran Sayed500,000 Mr. Arif Khan500,000 Mr. Vinod Ambolkar500,000 Mr. Rohit Meher500,000 Mr. Venkatesh Mani500,000 Mr. Subodh Mhatre500,000 Borrowings1,000,000 Others760,000 Total Planned Investment4,760,000 Loss at Start-up (Start-up Expenses)3,660,000 Total Capital & Liabilities1,100,000 Total Funding4,760,000

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SERVICES OFFERED Customer Support Services Technical Support Services Telemarketing Services Insurance Processing Data Entry & Data Processing Data Conversion Services Bookkeeping & Accounting Services Form Processing Services Online Research Transcription Services Processes can be time-bound projects or can be continuous SLA-based projects

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MARKET ANALYSIS IndustryPercentage % Information Technology43 Financial Services17 Communication (Telecom)16 Consumer Goods/Services15 Manufacturing9 CountryPercentage % United States59 Europe27 Asia-Pacific9 Rest of the World5 YearSize (USD Bn) 2000119 2005234 2010310 CountryCost (USD/yr) United States19000 Australia17000 India