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Business Plan Presentation 2019

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Page 1: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Business Plan Presentation

2019

Page 2: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development

Integrity Enhance

Excellence

Teamwork

Facilitate

Quality

Mission

Values Vision Citizens Protect

Page 3: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Introduction

Department Overview

Major Accomplishments & Initiatives

Operating Budget/Financial Details

Decision Package

Page 4: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Through Time

Historic Courthouse

Page 5: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Through Time

On The Hill

Page 6: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Through Time

A&P Market

Page 7: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Through Time

GJAC

Page 8: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Through Time

One Justice Square

Page 9: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Then

Page 10: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Now

Page 11: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Population of Gwinnett County Then and Now plus Future 1970 to 2040

0200,000400,000600,000800,000

1,000,0001,200,0001,400,0001,600,0001,800,000

1970 1980 1990 2000 2010 *2020 *2030 *2040

Population

Population

* Projected

Page 12: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Moving Forward

Then Now Moving Forward

Page 13: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan

Explore Enrich

Expand Grow

Page 14: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan: 2040 Unified Plan

Public Events

Page 15: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Countywide Hosted Events

Gwinnett County Public Schools

Public Engagement

Planning and Development Strategic Plan: Engage

Page 16: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan: Partners

Page 17: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Decision Package 5

P

S

T

Outreach Coordinator- $85,477

Engage our diverse community in all things Gwinnett

Meet the needs of a multigenerational, multicultural population

Priority

Strategy

Tactic

Project or Initiative

Communication and Engagement

P I

Page 18: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Website Improvements

Forecasting the Future

Building Customer Service Associates

Planning and Development Strategic Plan: Efficiency

Page 19: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Licensing & Revenue Website Redesign

Accela Citizens Access Portal

Master Index Library

Planning and Development Strategic Plan: Progress

Page 20: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planner III

Planner I

Administrative Assistant II

Building Permit Technician (part-time)

Lead

Planner I

Customer Service Associate III Customer Service Associate I

Planning and Development Strategic Plan: Serving

Page 21: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Video

Planning and Development Strategic Plan: Customer Service

Page 22: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Building Plan Review

Fire Plan Review

Fire Plan Review

Customer Service

Business Completed

Then Now Customer Arrives in Planning and Development

Customer Routed to Building Plan

Review

Next Customer must visit Fire Plan Review

Fire Plan Review Routes Customer to Water & Sewer

Plan Review

Customer must return to Fire

Plan Review for a 2nd Review

Fire Plan Review Instructs

Customer to Pay for permit

Customer must wait for Building

Permit Technician Customer may pay for permit

Business Completed

Customer Arrives in Planning and Development

Routed to Customer Associate Team

Business Completed

Planning and Development Strategic Plan: Restructuring

Page 23: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan: Upgrade

Core Services - Planning - Plan Review - In-Person Permitting - Inspections

Expanded Services - Remote Inspections - Online Permit Options - Digital Plan Review

Future Services - Remote Inspection Choices - Online Applications - Electronic Document Storage

Page 24: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

ADVANCE

Rethink Succession

Brainstorm Management Framework

Oversee Staff Efficiency and Proficiency

Planning and Development Strategic Plan: Forecasting

Page 25: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Decision Package 4

P

S

T

Process Specialist - $103,557

Establish and maintain the Gwinnett County Standard

Establish a tenured and highly qualified staff

Priority

Strategy

Tactic

Project or Initiative

Smart & Sustainable Government

P I

Page 26: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Leadership and Staff Training

Generalist Concept

P&D 101 Kickoff

Planning and Development Strategic Plan: Invest

Page 27: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Listen Learn Apply Advance

Built

GENERALIST

Planning and Development Strategic Plan: Team Building

Page 28: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Identify Emerging Leaders

Utilize In-House Leadership Training

Planning and Development Strategic Plan: Leading

Page 29: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan: Managing

4 Development

Inspectors

Page 30: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Increased scope of work and additional

future responsibilities Decreased number of

visits per site Increased number of

challenging construction sites

Planning and Development Strategic Plan: Coordinate

Page 31: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Decision Package 2

P

S

T

Development Inspections Coordinator – $78,619

Establish and Maintain the Gwinnett County Standard

Establish a tenured and highly qualified staff

Priority

Strategy

Tactic

Project or Initiative

Smart & Sustainable Government

P I

Page 32: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan: Modernizing

Information Technology

Services Planning and Development

Page 33: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan: Building

Motivation

Loyalty

Dedication

Knowledge

Vision for Future

Page 34: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan: In Action

Video

Page 35: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Planning and Development Strategic Plan: Growing

Technician Entry level

Inspector I

Inspector II

Inspector III Chief

Certificates Knowledge Experience Promote in place

Page 36: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Decision Package 1

P

S

T

Building Inspector III – $99,748

Establish and Maintain the Gwinnett County Standard

Establish a tenured and highly qualified staff

Priority

Strategy

Tactic

Project or Initiative

Smart & Sustainable Government

P I

Page 37: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Decision Package 3

P

S

T

Development Inspector III – $104,470

Establish and Maintain the Gwinnett County Standard

Establish a tenured and highly qualified staff

Priority

Strategy

Tactic

Project or Initiative

Smart & Sustainable Government

P I

Page 38: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Operating Budget/ Financial Details

Page 39: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

2018 vs. 2019 Operating Budget

Fund 2018 Adopted 2019 Proposed 001 – General $698,508 $723,948 102 – Fire & EMS $795,471 $781,173 104 – Development & Enforcement $7,992,587 $8,081,434 106 – Police Service $1,060,610 $1,427,631 501 – Water & Sewer $1,020,055 $942,410 590 – Stormwater $785,470 $945,655 Total Base Requests $12,352,701 $12,902,251 Total Decision Package Requests $471,871 TOTAL 2019 BUDGET REQUEST $13,374,122

Page 40: Business Plan Presentation - gwinnettcounty.com...Plan Review for a 2nd Review . Fire Plan Review Instructs Customer to Pay for permit . Customer must wait for Building Permit Technician

Questions