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Business Online Banking Reference Guide
Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com Revised 9/2019
Table of Contents
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
2
Getting Started Logging into your Account .......................................................................................... 3
Changing your Password ............................................................................................ 3
SecureEntry Challenge Question................................................................................. 3
Home Tab My Bank ..................................................................................................................... 4
Manage Account Alerts ............................................................................................. 5
Messages Center ........................................................................................................ 6
Preferences ................................................................................................................ 7
My Favorites View ...................................................................................................... 8
Enhanced Account Protection .................................................................................... 9
Accounts Tab Account Balances .................................................................................................. .. 10
Disputes ................................................................................................................... 11
eDocuments ............................................................................................................ 12
Transaction Search .................................................................................................. 13
Reports ..................................................................................................................... 14
Payments Tab Bill Pay .................................................................................................................... 15
Wire Transfers
Wire Transfer Enrollment .................................................................................. 16
Initiating a Wire Transfer ...................................................................................... 17
ACH and Recipients
Create a Recipient ............................................................................................ 18
Payments Tab Continued Templates
Create a Direct Deposit or Tax Payment Template ............................................... 19
Initiate or Schedule an ACH Payment from a Template....................................... 20
Adding Banks .................................................................................................... 20
Transfers Tab Transfer Center ........................................................................................................ 21
Other Accounts ........................................................................................................ 22
Admin Tab Create User .............................................................................................................. 23
User Entitlements .................................................................................................... 24
Administrator User Entitlements User Entitlements ................................................ 25
Services Tab Account Services ...................................................................................................... 25
Check Services ......................................................................................................... 25
Alerts, Messages and Card Services ......................................................................... 25
My Account Documents ........................................................................................... 25
Credit Card Services ................................................................................................. 25
If you need assistance, don’t hesitate to contact an Online Banking Support
Representative at 888-500-2960, Monday through Saturday,
8:00 a.m. to 7:00 p.m. CT.
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
3
Getting Started
Logging into your Account
Go to www.amegybank.com and enter the following information:
1. Company ID – you should have received this at enrollment.
2. Login ID – you chose this when you applied for service.
3. Temporary Password – Emailed to you after enrollment. Once you enter the information, select “GO.”
4. Review agreement - The first time you log in, you will be asked to review Amegy Bank’s Digital Banking Service Agreement. This document will be available for review
anytime by selecting “Agreement Center” in the “Services” section. Select “I Agree” to proceed.
Changing Your Password
As an added security measure, you will be asked to change your password the first time you log in. Make
sure you choose a password that is easy for you to remember, but difficult for others to guess.
• Passwords must be between 8-15 characters.
• Passwords must contain at least one digit and one letter.
• Passwords may not contain special characters ($, @, &, etc.).
• Passwords may not contain the word “password.”
• Avoid birthdays, children’s names, etc.
• Select “Submit Password” to continue.
SecurEntryTM Challenge Questions
When logging in for the first time, you will be asked to provide identifying information that will help our system to recognize you when necessary.
1. Choose a SecurEntry Challenge Questions from the drop-down menus.
2. Provide an answer to each Challenge Question.
3. Click Continue.
4. Review the answers you provided and then click Submit.
Note: For assistance, contact an Online Banking Support Representative at 888-500-2960, Monday through Saturday, 8:00 a.m. to 7:00 p.m. CT.
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019 4
HOME TAB: My Bank
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1. Account Balances includes a summary of your deposit
account, loan, and credit card balances. Click on any
account link to access more detail for each account
2. Access to Quick Transfers for moving money
between eligible accounts
3. An Info Center to inform you of unread security
alerts, account messages, and reminders
4. A quick view of your most recent pending, cleared,
and scheduled Transactions for selected account.
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Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
5
HOME TAB: Manage Account Alerts [=
Receive e-Mail Alert Messages
1. Navigate to the Home Tab and hover over Alerts & Messages and click on Manage Account Alerts.
2. Click on the Create New Alert dropdown menu and select ACH/NOC Return Alert or another type of alert you would like to receive. This will create a new Security Alert.
3. Check the Web Inbox for Delivery Options and Primary Email Address under Nickname. Click Submit and the email alert is enabled for the account (you only need to
create one alert, even if they have multiple ACH accounts).
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Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
6
HOME TAB: Message Center
Managing Messages, Alerts & Reminders
The Message Center is a centralized location where you can manage messages, alerts, and reminders for your account transactions and events. These notifications are delivered to
one or more locations, based on your defined delivery options. The Manage Alerts page enables you to create, edit, view, and delete alerts.
1. View messages in the Message Center, or by clicking the View Messages link within the Info Center on the My Bank page and clicking on appropriate message.
2. Send Secure Message to communicate with our online banking specialists.
3. Set, view or edit alerts by selecting Manage Account Alerts, or by clicking the View Alerts link within the Info Center on the My Bank page and clicking on appropriate
message. Here is where you will be able to see and view a new ACH NOC/Return Alert.
4. Set, view or edit reminders by selecting Manage Reminders, or by clicking the View Reminders link within the Info Center on the My Bank page and clicking on
appropriate message.
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HOME TAB: Preferences
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
7
Preferences allow you to manage your display settings, update your
address and email information, and change your Login ID or password.
The Account Preferences page enables you to set preferences specific
to each of your accounts in relation with Online Banking. Use the
Change Account Preferences page to:
1. Change Account Nickname
2. Define the number of days cleared transactions are
displayed in history
3. List which account information is displayed in Online
Banking
4. Specify a default account
Additional Account Preferences you can change include:
1. Update your contact phone and email
information in Address/Email
2. Update your contact phone and email
information in Address/Email
Preferences
3. Change Log in ID or Change Password
4. View or Update your security questions on
SecureEntry Maintenance
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HOME TAB: My Favorites View
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
8
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Manage Favorites View
This option allows you to create, modify or delete Favorites View. Favorites View allows you to personalize the accounts you would like to see on My Bank page.
1. Select Manage Favorites View from drop down box My Bank View
2. Click on Create New Favorites View
3. Type in Favorites View Name and select which accounts to display
4. Click Submit Prefs
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HOME TAB: Enhanced Account Protection (EAP)
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
9
Enhanced Account Protection (EAP) is a mobile-based transaction
authentication service that adds an additional layer of security to help
protect your account from fraudulent transactions. If you are enrolled
in EAP, certain online activities will require authentication via SMS text
messages before the request can be completed.
1. When online activity requires EAP, you are presented with a page
where they must successfully enter the correct PIN and SMS token
code before the online request can be completed
• Your PIN is selected during Enhanced Account
Protection enrollment
2. The token code is system generated and is sent to your mobile
device as a text message, along with the transaction
information or activity being requested
• This unique token code is only valid for one transaction at
a time and expires after 8 minutes
• You will be locked out after 3 failed attempts
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ACCOUNTS TAB: Account Balances
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
10
This tab is used to find account information, balances, account activity, and eDocuments.
1. Review transactions and download your Account Balances to your personal financial software such as Quicken® or QuickBooksTM
2. Review detailed account information by clicking on your account in Account Balances or selecting Activity.
3. Use the Account Register Selection in Activity to change account selection and search by category to review transactions for a particular period of time.
4. Click on transaction links to see more detailed information.
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ACCOUNTS TAB: Disputes
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
11
From the transaction activity screen with in the Accounts tab, you may submit a dispute for an ACH or Debit/ATM Card transaction.
1. Find the unauthorized/unrecognized transaction within your account Activity. Hover over the D icon and Dispute Charge to open the form to submit a dispute
2. Complete the Dispute Information form and select Preview. The form criteria vary based on transaction type being disputed
3. Review the information about the transaction dispute. If correct, select Submit. An email is sent to your Online Banking email address to confirm the submission and
provide next steps
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ACCOUNTS TAB: eDocuments
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
12
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How to enroll in eDocuments
1. From the Accounts tab, select eDocuments then
My eDocuments Preferences to enroll your deposit and loan
accounts in electronic statements, notices and/or eTax
documents.
2. Select the account(s) for which you would like to receive
electronic versions of statements, notices, and/or tax
documents.
Beginning July 2017, we are increasing the available history of Deposit
Account Statements each month for the life of active accounts that
remain enrolled in our online digital banking service. 3 years of tax
documents are stored online.
View your eDocuments
1. From the Accounts tab, hover over eDocuments then
select either eStatements/eNotices (for account
statements or notices) or eTax Documents
(for tax documents).
2. Use the drop-down menus to narrow your search by
account, document type, and/or date.
3. Finally, links will appear for available documents that match
your criteria.
ACCOUNTS TAB: Reports
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
13
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Use Transaction Search to locate detailed information about specific transactions
1. Select an Account(s).
2. Choose the type(s) of transaction you are looking for: ATM, Check, Credit,
Debit, Fee or select All types.
3. Enter a reference ID, date, or amount. If you don’t know the exact
information, use a range search.
4. Click Search.
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ACCOUNTS TAB: Reports
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
14
Access ACH Reject or Notice of Change Reports
1. Go to Accounts Tab, and hover over Reports and select Special Reports.
2. Click on ACH Return Report to view.
3. View report and take the appropriate action to resolve the issue.
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PAYMENTS TAB: Bill Pay
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
15
Access Bill Pay in Payments to send payments and schedule recurring payments up to a year in advance.
1. Add a Company or Person to get started.
2. Set up Reminders or AutoPay.
3. Enter Payment Amount and Date then select Send Money.
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PAYMENTS TAB: Wire Transfers
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
16
Wire Transfer Enrollment
1. From the Payments or Services tab, access
Wires Application.
2. Print and complete the application and submit by mail or to
your nearest Amegy Banking Center.
3. Once you receive email confirmation regarding your wire
application, enroll in Enhanced Account Protection (EAP, see
page 8) or Dual Authorization (see page 23).
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PAYMENTS TAB: Wire Transfers
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
17
Initiating a Wire Transfer
1. From the Payments or Services tab, access Wires > Create USD Wire or to use a template you setup, access Initiate from Template.
2. Complete the USD Wire Transfer form. Fields marked with a * are mandatory.
3. Click Preview and Submit.
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PAYMENTS TAB: ACH and Recipients
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
18
ACH is an efficient and convenient way pay employees. Once your business is setup with ACH, you can create a Direct Deposit payment for your employees. You can also create payment templates and recipient lists to ease the process of sending regularly recurring payments. See your Banking Officer to find out how to enroll.
Create a Recipient
1. Go to Payments, Recipient, then click the Create Recipient 2. Complete the payee information, contact information,
recipient type
3. Click Preview and Submit
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PAYMENTS TAB: Templates
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
19
Create a Direct Deposit Template
1. Go to Payments, then Templates.
2. Enter the template name, pay from account, and total maximum
payment amount.
3. Add new recipients or select from a list of previously created recipients.
4. After selecting the recipients, preview the information and click the
submit button.
5. Confirmation will display when the ACH Direct Deposit template is added.
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PAYMENTS TAB: Templates
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
20
Initiate or Schedule an ACH Payment from a Template
1. Go to Payments, then ACH, then Initiate from a Template.
2. Select the template or create a template.
3. Enter amount of the payment.
4. Click preview, then Submit.
Adding Banks
A list of existing and preferred financial institutions with routing numbers, city
and states has been provided. The list can be used as a reference when creating
recipients. Preferred banks is a list of financial institutions manually entered by
the user.
TRANSFERS TAB: Transfer Center
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
21
Create, edit and view scheduled and completed transfers in Transfer Center.
1. Select a date range from Transfer Center to manage the view screen.
2. Create Transfer from Transfer Center or click on Transfers tab then Create Transfer to schedule a transfer.
3. Select Transfer From and To from the drop down box, dollar amount, transfer amount, and delivery date to schedule your one time or recurring transfer.
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TRANSFERS TAB: Other Accounts
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
22
1. To transfer funds to a Friend’s Account in Amegy, hover on Other
Accounts, then click Add Friends Amegy Account.
2. Enter Friend’s Account Number and Name, then click Preview.
3. Select Submit after reviewing the information.
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ADMIN TAB: Create User
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
23
Add a New User/Create User
The Customer System Administrator (CSA) begins by selecting the Add a
New User/Create User link from the Admin tab
1. Create a Login ID and Temporary Password for the new user.
(When logging in the first time, the new user will be required to
change his/her password).
2. Fill in the User’s information. Make the status active to allow
the user to log in the business profile online.
3. Apply the appropriate security level settings Business Customer
System Administrators, or CSAs, are granted administrator
permissions to the business’s Online Banking profile. They can add
new users, reset passwords, change user entitlements,
or delete user profiles. Approvers allow the user to approve activity
initiated by other business users. Note: This option
is only available when the business is enrolled in Dual
Authorization, which is detailed in the Dual Authorization
section below.
4. Select user access.
5. Click Save and Continue.
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ADMIN TAB: User Entitlements
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
24
Business Online Banking is designed to allow multiple users with multiple
access levels. The User Entitlements allows the Customer System
Administrator (CSA) to manage access given to each user. CSA has the ability to
add, modify and delete users. The administrator or CSA creates a Login ID and
temporary password for a new user. Please Note: As new accounts are opened,
CSAs will need to entitle themselves to view this account and set the entitlement
rights for other users.
Entitle Accounts
There are two levels of customized access that can be set up by a CSA. The first
level is configured by selecting the accounts the user should have access to and
designating Daily and Transactions Limits.
1. If user is entitled for Transfer to Friend, then the new user will be able
to view and make transfers to the current and future Transfer to Friend
accounts for the business.
2. If the user is granted custom access on any of these accounts, the CSA
will define the specific account services for each account on the next
page. Click Save and Continue.
3. To enable users to view ACH Rejects or Notice of Change Reports,
select the user and under User Access and Data Services check the
Special Reports – ACH Returns Report box.
Custom Account Entitlements
The second level of custom entitlements defines access to the different
account services for each account. Access can be granted to services under
information reporting, payments, templates, and other services.
1. Select which services the user should have access to for each
account. Use the arrows on the right to expand or collapse the
different accounts selected for custom access.
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ADMIN TAB: User Entitlements
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
25
2. When all desired services are selected, click Save and Continue. The
customized user is now added to the business profile.
ADMIN TAB: Administrator User Entitlements
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
26
Dual Authorization
Dual Authorization is an optional service that enables a company to require TWO
business users to approve certain transactions initiated by another user. One business
user must make the request and another user must approve the request (Both users
must have access to the account).
An example is included to demonstrate how to approve changes made to a user
profile. (Note: the following only applies to clients who are enrolled in Dual
Authorization).
An email and/or Info Center alert is sent to an Approver to notify them of any
outstanding approvals. The Approver can click on the link within the Info Center to
begin approving the activity.
From the Admin tab, CSA’s can view the users who are designated as an Approver.
Users cannot approve their own activity.
The Approver reviews the information and User’s Access. They have the option to
write a memo to the user who originated the request and can either Reject or
Approve the change. A message is sent to the originator’s message center
confirming the rejection or approval.
Business Online Banking Reference Guide Amegy Bank, a division of Zions Bancorporation, N.A. Member FDIC
www.amegybank.com
Revised 9/2019
27
Account Services • Courtesy Approval
• Enroll in Mobile Banking with Bill Pay
• Enroll in Enhanced Account Protection (EAP) to add an additional layer
of security when performing certain transfer functions. o Click on Enhanced Account Protection from the Services tab to
find out more information on how EAP works
o Edit Enhanced Account Protection PIN or Mobile Device Number from Home tab or Services tab
• Wires Application
Check Services • Reorder checks
• Request copies of checks, statements and transactions
• Place stop payments
Alerts, Messages and Card Services • Set up Debit/Credit Card Travel Notifications
• Set up Mobile Card Fraud Alerts
• Enroll in Visa Checkout
Card Services • Credit/Debit and ATM Transactions Dispute Form
• Debit/Credit Card Travel Notifications
• MyPHOTOcard™
• Order Visa Debit Card®
• Visa Checkout
• Visa PrePaidCards