business objects xi questions and resolutions

CSDW BUSINESS OBJECTS XI

Frequently-Asked Questions/Issues

1. Is 1G really required on my machine?

No. 512M and 256M, while not supported by the vendor, are working with the product in our lab and will be supported by CSDW

2. Can you please tell me what I need to enter in the System box on the login screen.?

Direct the user to the User Tools and Information link from the home page of the Data Warehouse. The directions for logging into the system are location in the BO XI Training document under Getting Started, Logging In. The actual answer to the question is System is left blank, but the user should be reading the training document instead of calling.

3. I can’t find the User Tools and Information on the log in screen.

The link is actually on the Data Warehouse “home page”. This is the link that was given in the Dear County Director Letter. Most are trying to find the link on the screen where they actually type in their userid and password.

4. My personal documents are not in the new version.

We have had a couple of instances where the conversion did not bring over some or all of a user’s personal documents. Contact Walt or Michelle and have them look into the problem.

5. How do I print my report:

Many will notice that they can right click on their mouse and see a print option. This is NOT the print option of BO but rather like printing a window on a web page. The users will need to first save the document to their computer and then print. It has been noticed that saving to an Excel document is the best way to save and then print the report. If they ask the steps to save a document, refer them to the training documentation in the Managing Documents, Editing documents section.

6. I can’t find the “Corporate Documents” in the new version. Where are they?

There is no longer a “Corporate Documents” area. Please refer them to the training documentation in the Getting Started, New Terminology section. What were listed in the Corporate Documents in 5.1.9 are now called Public Documents in XI. They will be found by drilling through the Public Folders they have access to.

7. When looking at my universes, it tells me that I have insufficient privileges.

This is normal and done by design. It does not restrict user from using their listed universes.



It simply means they do not have View privileges on the parent folder of the universe.

If they had View privileges on the parent folder they would see all CSDW Universes as we only have one parent folder for all Universes.

Only Administrators and CSDW Maintenance & Operations have that privilege.

If you are confused by this we are talking about the Universe Screen that appears when you create a new Web Intelligence Document.

8. IE Information Bar blocks downloads such as Excel.If you are using Internet Explorer as your browser, you may see a yellow information bar appear at the top of the window which says: “To help protect your security, Internet Explorer blocked this site from downloading files to your computer.. Click here for options.”

To continue saving the document you must click on the yellow information bar and select Download File...; then click Open or Save.

To avoid this message and extra steps for each attachment, you can change your Internet Explorer settings.

The impact of using the disable option is this will allow any downloads you select and the respond Save. If you were to click the allow option on the information bar as you are now doing you would do this anyway and all you have eliminated is the extra click for Allow.

To change you Internet Explorer settings,

1. Open Internet Explorer. 2. On the Tools menu, click Internet Options.3. Make sure the "Internet" zone is selected. It is the first zone and has an icon that is a world

globe.4. On the Security tab, click Custom Level. 5. To turn off the Information Bar for file downloads, in the Downloads section of the list

(about one third way down the list), under Automatic prompting for file downloads, click Enable.



6. Click OK; 7. Respond Yes to “Do you want to save the changes”8. Click OK again to dismiss the Internet Options panel.

9. This version of Webintelligence Java Report Panel (11,5,x,xxx) is not signed:



The first step is to check the Java Version. Be sure the user is running Java 1.5.0_12. It is especially important they not be running the 1.6.0_x releases. Have them have Java 1.5.0_12 installed and then retest. If still having the failure follow the following steps.

This indicates the security certificate for BO is either not installed in Java, is expired or the date on the user’s machine is set incorrectly making the certificate appear expired.

First check the user’s system date by going to command line and entering DATE /TVerify the date is correct if it isn’t have the user set the date by reentering the DATE command without the /T then enter today’s date at the prompt.

If the Date is correct check the certificate by:1. Go to Control Panel2. Run Java3. Select Security Tab4. Press “Certificates” button5. There should be a Business Objects entry. Select it and press Details button.6. Select the line “Validity” and verify the date of the certificate is valid and not expired.



If there is no Business Objects entry or it shows an old certificate that is expired we need to import a valid certificate for Business Objects. Export the certificate on your machine by following these steps:

1. On your machine do steps 1 through 6.2. From step 6 close the Business Objects details panel.3. Press the Export button.4. Name it bo.csr5. Locate your bo.csr file and email it to the user with a problem



When the user receives the bo.csr file follow these steps to install the certificate:1. Have them save the bo.csr file to their temp diretory2. On their machine repeat steps 1 through 5 (first set using control panel)3. From step 5 press Import 4. Navigate to their temp directory and select the bo.csr file5. Close the screens.

10. The user needs to install Java 1.5.0_12:

Installing Java Runtime Environment (JRE) 5.0 update 12

1. Open Internet Explorer Browser (IE)2. Key in http://java.sun.com/products/archive/j2se/5.0_12/index.html in the address

section to get to the below download webpage.

http://java.sun.com/products/archive/j2se/5.0_12/index.html



3. Click on “Download JRE” to start the download.

4. Place a check mark in the box next to “Windows Online Installation (Typical download size is -7.1 MB), Multi-language.”



5. Click on download link “Windows Online Installation (Typical download size is -7.1 MB), Multi-language.”

6. Click “Run” on the File Download box.

7. Click “Run”.



8. “License Agreement” Leave “Typical setup” selected and click on “Accept”.



9. Remove the check mark in the “Google Toolbar for Internet Explorer” by clicking on the check mark. Click “Next”.



10. The installation of Java will begin.



11. The installation of Java is complete. Click on “Finish”.



12. To verify the installation and the java versiona. Open Internet Explorerb. On the toolbar, click on “Tool”.c. Click on “Internet Options”d. Click on the “Advance” tabe. Scroll down until you see “Java [Sun]f. There should be a Check mark beside -- Use JRE 1.5.0_12



11. Is Windows VISTA supported with XI?

VISTA is supported by XI, however we have not done any verification of this in-house.

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business objects xi questions and resolutions

Documents

extra click

information link

documents section

csdw universes

users system date

csdw business objects

bo xi training document

date t