10 I BJT october_november 2011 I www.bjtonline.com

Business Jet Traveler’s first annual

Nearly a thousand subscribers responded to

BJT’s first annual survey on business jet travel.

Turn the page to find out why our readers fly

privately; what they like best and least about

fractional, jet card and charter providers and

their own jets; and what aircraft they’d pick if

they could have any available model.

Readers’ choice survey

PHOTOGRAPHS BY BILL BERNSTEIN

Flying privately

The ability to save time and access more

airports–both productivity enhancers–scored

much higher than other reasons to fly privately.

Fractional shares, jet cards and charter

EXCELLENT GOOD ADEQUATE POOR

DEFINITELY PROBABLY PROBABLY NOT DEFINITELY NOT

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR DEFINITELY PROBABLY PROBABLY NOT DEFINITELY NOT

25%

50%

75%

Age of Aircraft

Aircraft Model Choices

25%

50%

75%

Availabilty of Aircraft on Short Notice

Cleanliness of Aircraft

Customer Service

Peak-Day Policies/Pricing

Residual-Value Terms

Value for Price Paid

Will You Renew, Buy Another or Use Again?

Would You Recommend This Provider?

Frax, jet cards and charter25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

Overall, business jet travelers seem to be a pretty

satisfied bunch, but charter customers appear

particularly happy, with 75 percent saying they would

“definitely” use their provider again and recommend it

to others. Fractional shareowners, jet-card holders and

charter customers all gave their highest marks to

customer service and cleanliness of aircraft. Jet-card

holders assigned the lowest scores to peak-day policies

and pricing while fractional owners gave the worst

marks to residual-value terms. Charter customers record-

ed relatively high scores in all categories but showed the

least enthusiasm for peak-day policies and pricing.

12 I BJT october_november 2011 I www.bjtonline.com

What are the most important reasons you fly privately?

Save time

Ability to use airports that the airlines don’t serve

More comfortable flight

Privacy

Ability to work en route

Security

77%

69%

44%

34%

29%

37%

Fractional-share holders

Jet-card holders

Charter customers

“Gives me the ability to visit more than one client on the same business day.”

Readers were asked to indicate three reasons.

Fractional shares, jet cards and charter

EXCELLENT GOOD ADEQUATE POOR

DEFINITELY PROBABLY PROBABLY NOT DEFINITELY NOT

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR

EXCELLENT GOOD ADEQUATE POOR DEFINITELY PROBABLY PROBABLY NOT DEFINITELY NOT

25%

50%

75%

Age of Aircraft

Aircraft Model Choices

25%

50%

75%

Availabilty of Aircraft on Short Notice

Cleanliness of Aircraft

Customer Service

Peak-Day Policies/Pricing

Residual-Value Terms

Value for Price Paid

Will You Renew, Buy Another or Use Again?

Would You Recommend This Provider?

Frax, jet cards and charter25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

25%

50%

75%

Range, cabin size and economical operation topped the list of

important aircraft features in our survey. Cabin amenities scored

surprisingly low, as did product-support history, perhaps because most

of our readers aren’t directly involved with maintenance.

When readers evaluated their own airplanes, the highest scores were

for reliability, with nearly three of four respondents rating it excellent.

Gulfstreams earned the highest marks in that category as well as for aircraft

and cockpit technology, value for price paid and manufacturer product

support. Dassault scored best for cabin amenities and overall satisfaction.

Owners of all models seemed relatively dissatisfied with the cost of main-

tenance, but Bombardier earned the top grades in this category.

Fractional-share holders

Jet-card holders

Charter customers

14 I BJT october_november 2011 I www.bjtonline.com

Aircraft

MOST IMPORTANT AIRCRAFT FEATURES

25%

Range

Cabin size

Economical operation

Runway performance

Age of aircraft

Speed

Aircraft manufacturer

Cockpit technology

Accident history

Baggage space

Cabin amenities

Product support history

MANUFACTURERS COMBINED

Cessna19%Bombardier

16%

Dassault12%

Others23% Gulfstream

30%

If you received a complimentary year of flying make and model aircraft would you choose?

50% 75%

MOST IMPORTANT AIRCRAFT FEATURES

25%

Range

Cabin size

Economical operation

Runway performance

Age of aircraft

Speed

Aircraft manufacturer

Cockpit technology

Accident history

Baggage space

Cabin amenities

“It allows me to take a client with me, which enhances the relationship-building experience.”

GULFSTREAM

CESSNA

BOMBARDIER

DASSAULT

HAWKER BEECHCRAFT

EMBRAER

BOEING

OTHERS

30%

19%

16%

12%

7%

2%

10%

4%

If you could receive a complimentary year of flying privately on any aircraft, what make and model would you choose?

GV-SP, G500, G550, G650*

CHALLENGER 300, GLOBAL (5000, EXPRESS, XRS)*

CITATION X, “TEN,” CJ3, CJ4, EXCEL/XLS/XLS+*

FALCON 7X*

HAWKER (4000, 800, 800XP)*

LEGACY (600, 650), PHENOM 300*

BBJ, BBJ2, BBJ3*

Readers were asked to indicate five most important features.

*Frequently named models

2567 26

478 18

80 20

82 18

2266 30

1474 22

BOMBARDIER

CESSNA

DASSAULT

HAWKER BEECHCRAFT

GULFSTREAM

ALL MANUFACTURERS

21546 37

2140 38

64 33

66 29

1135 54

11148 40

BOMBARDIER

CESSNA

DASSAULT

HAWKER BEECHCRAFT

GULFSTREAM

ALL MANUFACTURERS

RELIABILTY(percent)

AIRCRAFT TECHNOLOGY(percent)

1

3

5

52149 26

1743 38

50 50

53 39

1048 41

21251 36

BOMBARDIER

CESSNA

DASSAULT

HAWKER BEECHCRAFT

GULFSTREAM

ALL MANUFACTURERS

1

8

21244 41

2318 55

67 30

61 34

2830 43

21836 45

BOMBARDIER

CESSNA

DASSAULT

HAWKER BEECHCRAFT

GULFSTREAM

ALL MANUFACTURERS

4

3

5

VALUE FOR PRICE PAID (percent)

CABIN AMENITIES(percent)

2

Aircraft

“Private aviation gives me

the flexibility to work

comfortably without opening

the doors to the competition.

As well, it keeps the time

spent between locations less,

giving me more time to

concentrate on major

decision making.”

EXCELLENT GOOD ADEQUATE POOR

16 I BJT october_november 2011 I www.bjtonline.com

Percentages in bars on this and the next page don’t always total 100% due to rounding. Percentages for “all manufacturers” include the listed companies and others for which we received relatively few responses.

Charter customers

2567 26

445 17

55 38

68 21

2541 34

21546 38

BOMBARDIER

CESSNA

DASSAULT

HAWKER BEECHCRAFT

GULFSTREAM

ALL MANUFACTURERS

33

21546 37

1725 53

62 14

50 18

2826 46

41928 49

BOMBARDIER

CESSNA

DASSAULT

HAWKER BEECHCRAFT

GULFSTREAM

ALL MANUFACTURERS

COCKPIT TECHNOLOGY(percent)

COST of MAINTENANCE(percent)

5

10

3

82843 23

1247 40

45 41

71 24

1130 56

41445 38

BOMBARDIER

CESSNA

DASSAULT

HAWKER BEECHCRAFT

GULFSTREAM

ALL MANUFACTURERS

1

5

21152 35

51 43

77 23

67 33

438 57

555 40

BOMBARDIER

CESSNA

DASSAULT

HAWKER BEECHCRAFT

GULFSTREAM

ALL MANUFACTURERS

6

MANUFACTURER PRODUCT SUPPORT (percent)

OVERALL SATISFACTION(percent)

52234 39

7

11

2330 45 3

14

29

10 3

3

1

1

Aircraft

EXCELLENT GOOD ADEQUATE POOR

18 I BJT october_november 2011 I www.bjtonline.com

Visit BJTonline.com for demographic information on our survey respondents and to read more of their comments about flying privately.

“Very convenient for business at out-of-the-way places not served by airlines.”

“You would not invite strangers to your boardroom. Our private jet is our boardroom.”