business excellence ceo forum 2017

Business Excellence CEO

Forum 2017

30th October 2017

Building Organisations Capability in Services Excellence to

Create Value for Customer

The proposal and recommendations contained herewith remain the sole property of Sunway Group. Any unauthorized duplication or content use without consent of authority from Sunway Group, is deemed as breach of copyright.

Presentation Agenda

• Sunway Construction Group Bhd

• Best Practices for Construction Excellence • Total Quality Management

• Virtual Design and Construction (VDC)

• Lean Learning Organization

• Question & Answer Session


Sunway Business Portfolio


Our Vision To Be The Leading Regional Construction and

Engineering Group

Our Mission Innovating to deliver value underpins our relentless

efforts to drive positive and sustainable change in the

way we work and operate to create value for all our

stakeholders.

Design and construction service provider in the residential, commercial, institutional and specialty projects

International portfolio

includes several large building construction services projects in Singapore, UAE and Trinidad and Tobago

Special Purpose Building

Projects include Kuala Lumpur Convention Centre, Pinewood Studio, Sunway Medical Centre, Monash University Campus Malaysia; Sunway Shopping Mall

Major provider of civil/infrastructure construction services and have participated in various roads, highways, airports, bridges and rail transportation infrastructure projects over the last 30 years

Local Projects include

Ipoh Airport, SILK, Maju Expressway, SKVE and special rail transportation infrastructure like MRT, LRT and BRT

Overseas Projects

include 7 highways and bridges in India

Core services include piling solutions and earth retaining systems

Services cover all types of buildings such as residential, commercial, institutional, purpose-built or specialty buildings, and civil/infrastructure construction projects.

Main services are categorised into mechanical, electrical, plumbing and specialised engineering solutions

Services offered to both

internal and external clients as part of integrated services and on stand alone basis

Develops, designs, manufactures and supplies precast concrete products with manufacturing plants located in Iskandar and Senai, Johor, Malaysia and Tampines, Singapore, respectively

Precast concrete products manufactured, include Industrialised Building System (“IBS”) components, for residential, commercial and infrastructure development projects.

Integrated Construction Business Model

Building Construction Services

Foundation and Geotechnical

Engineering Services

Mechanical, Electrical and Plumbing Services

Manufacturing and Sale of Precast Concrete

Products

Civil/Infrastructure Construction Services


Order Book Segmentation

58%

15%

27%

By Customer

Public Private Sunway Group

37%

43%

57%

Design & Build vs Conventional

D&B Conventional

9

6%

93%

By Country

Singapore Malaysia

27%

67%

6%

By Business Division

Civil Building Precast


Legoland Malaysia Theme Park

Completed Projects (2012 - 2017)

Pinewood Iskandar Malaysia Studios

Sunway Clio Hotel Sunway Velocity Mall Afiniti Medini


Completed Projects (2012 - 2017)

BRT Sunway Line

Rihan Heights, Abu Dhabi The Peak @ Toa Payoh, Singapore

Klang Valley MRT Pkg V4 LRT Pkg B Kelana Jaya Line Extension


On-Going Projects (2017)

Parcel F (Putrajaya) – 10 blocks of Government Buildings



MRT Package V201



KLCC North East Carpark, Lot 185 & Lot 167K Sub-structural Works

1234 1238

1094

1467

1083

1324

1459

1840 1881 1917

1788

30 43 72 119

173 132 195

104 190

141 154 2%

3%

7%

8%

16%

10%

13%

6%

10%

7%

9%

0%

2%

4%

6%

8%

10%

12%

14%

16%

18%

0

500

1000

1500

2000

2500

2006 (18) 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

PB

T %

Turn

ove

r (R

M m

il)

T/O RM mil PBT RM mil PBT %

Our Track Record

Awards & Accolades (2012 - 2017)

YEAR AWARDS

2017

• Malaysian Society for Occupational Safety and Health (MSOSH) Occupational Safety and Health (OSH) Award 2016

a) Gold Award Class I – Parcel F b) Gold Award Class II – MRT V201, KLCC Package 1, KLCC Package 2 and Sunway Southern

Region Emerald Residence c) Silver Award – Velocity Hotel

• CIDB High QLASSIC Achievement Awards 2017 – Sunway Clio Hotel • MBAM Safety and Health Award 2017

a) Golden Helmet Award b) MBAM Safety and Health Award for Site Personnel 2017

2016

• Minority Shareholder Watchdog Group (MSWG) - Industry Excellence Award, Property and Construction Category

• National Annual Corporate Report Awards (NARCRA 2016) - Certificate of Merit • The International Road Federation’s Global Road Achievement Awards (GRAA) - Urban Planning and

Mobility Award – BRT Sunway Line • ASEAN Federation of Electrical Engineering Contractor (AFEEC) - Malaysia’s Best Electrical Contractor

for Infrastructure Category - Sunway Engineering Sdn Bhd • The Electrical and Electronics Association of Malaysia (TEEAM) - Malaysia’s Best Contractor in the

Infrastructure Category – Sunway Engineering Sdn Bhd • Malaysia Investor Relations Association (MIRA) – 2016

a) Best Investor Relations for an Initial Public offering in 2015 b) Best Chief Financial Officer (Main Board – Mid Cap) c) Best Investor Relations Website (Main Board – Mid Cap)

YEAR AWARDS

2015

• Best IPO for Retail Investors of the Year in Southeast Asia – 9th Annual Alpha Southeast Asia Deal & Solution Awards 2015 - Sunway Construction Group Bhd

• SG50 Prestige Enterprise Awards 2015 – Sunway Concrete Products (S) Pte Ltd

• Singapore Successful Brand 2015 / 2016 Elite category – Sunway Concrete Products (S) Pte Ltd

• CIDB High QLASSIC Achievement Award – Sunway Pinnacle Project • CIDB The Best QLASSIC Achievement for category Non-Residential : Large Scale Project – Sunway

Pinnacle Project • Asean Federation of Electrical Engineering Contractors (AFEEC) Best Electrical Contractor Award 2015 –

Sunway Engineering Sdn Bhd

• IEM Award for Contribution to Engineering Industry in Malaysia

2014 • MITI Industry Excellence Award – Services Sector (Category 3)

2013

• Builder of the Year Award : The Malaysian Construction Industry Excellence Awards 2013

• CEO of the Year Award - Mr Kwan Foh Kwai : The Malaysian Construction Industry Excellence Awards 2013

• Prominent Player Award – Tan Sri Dr Jeffrey Cheah : The Malaysian Construction Industry Excellence Awards 2013

• SIRIM Quality Award (Organisation category)

2012 • International Achievement Award: Malaysian Construction Industry Excellence Awards

Awards & Accolades (2012 - 2017)

Total Quality Management (TQM)


TOTAL QUALITY MANAGEMENT JOURNEY

16

1st Quality Award 2003

SunCon upgraded

certification to ISO

9001:2000

2002

SunCon certified

to ISO 14001:2004

SunCon upgraded

certification to

ISO 9001:2008 &

OHSAS 18001:2007

S.Builders & S.Innopave

certified to ISO

9001:2008

2009

Kick-off Small Group Activities

(SGA) Lean Construction

Soft Launch 2006

5S Official Launch 2007

SunCon certified to OHSAS 18001:1999

2001

SunCon certified to ISO 9002:1994

1997

Kick-off CONQUAS

Implementation

2000 1st Continuous Improvement

Conference

1st Quality Conference 2004

Journey towards TQM

TQM Official Launch 2010

Set-up COE-TQM Kaizen Conference 2013

MoU with CIDB

on QLASSIC

Sunway Quality Merit

System Kaizen

Conference 2014

Rolled-out QAST 2015

Launch of SunCon KM Portal

2016


71.9

68.7

72.4 74.2

71.7

75.7 75.6 75.6 76.5

74.3

86.0

79.0

92.2

94.7 96.3

98.1 97.8

91.2

99.1

92.1

74.6

88.7

86.4

84.4 85.7

58.0

92.2

97.8

95.0

97.5

55.0

60.0

65.0

70.0

75.0

80.0

85.0

90.0

95.0

100.0

2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Per

cen

tage

Overall Score Satisfaction (Yes) Responded Rate

Client / Consultant Satisfaction Index

Target 75%


QESH - Our Culture, Our Shared Commitment

1. Certified to ISO 9001, OHSAS 18001 and ISO 14001

2. Sunway Quality Merit System (SQMS)

3. Sunway Safety Merit System (SSMS)

4. Sunway Safety Week

Checking on evenness of floor hardener using 1.2m spirit level SQMS Award Ceremony SSMS Award Ceremony

KAIZEN, Our Culture of Continuous Improvement


KAIZEN Activities Year No. of KAIZEN Teams

2013 19

2014 18

2015 35

2016 30

Sr Leaders Kaizen Intermediate Sharing Session

Kaizen Training for new Kaizen members

Sunway Pinnacle Kaizen Team

Kaizen Coaching Sessions


KAIZEN Conference

Q&A Session Kaizen Presentations

Appreciation to Kaizen Teams


KAIZEN Conference

Exhibition booth by Kaizen Team Yoda

(Afiniti Project) Exhibition booth by Kaizen Team Top Down Warriors

(KLCC P1)


Examples of KAIZEN Activities Implemented

KAIZEN Activity Project / Dept

1 Prevention of slab sagging recurrence problems for top

down construction project

KLCC P1

2 Improving the accuracy of plunge-in column vertical

positioning

KLCC P2

3 Improving construction joint in F3 finish MRT V4

4 Minimize evenness issues during wall plastering works CP4

5 Standardizing identification and capturing of defects

during snagging process

TQM

6 Introduction of New Machine Job Card to obtain data to

generate productivity figures

SunGeo

7 Improving survey as-built eccentricity of bore piles out

of design tolerance

Survey

8 Minimizing machinery breakdown time of backhoes SSR Machinery

Knowledge Management


Prior to Year 2000 Year 2000 to 2014 Year 2015 to Present

SunCon Knowledge Repository

Local Drive InfoNet | eDMS v4

SunCon KM Portal | eDMS v5

• Shared Drive based • Access from Workplace only • Search by folder

• Local Server • Access via Replicated

Server in HQ • Basic Search

• Cloud Based Solution • Access from Anywhere • Advance Search


SunCon KM Portal What is it? • An Integrated collaboration platform What is its objective? • To achieve increased productivity and

efficiency

What does it do? • To make SunCon Knowledge searchable and

accessible anytime, anywhere • To share and transfer cross-functional

SunCon Knowledge efficiently among staff

What are the contents? • Standard operating procedures to carry out

works • Captured lessons learnt to avoid pitfalls • Established standards to prevent

“reinventing the wheel” • Documented baseline to encourage

innovation and growth


SunCon Knowledge Management – Knowledge Categories

Operational Knowledge Planning &

Performance Knowledge References

Social Collaboration Platform


Knowledge Categories – Operating Policies & SOPs


Knowledge Categories – Safe Work Method Statements

ICT as an enabler


Examples of ICT initiatives

1. e-Document Management System – eDMS

2. e-Mail Collaboration – Lotus Notes

3. SunCon KM Portal

4. SunCon Infonet and Teamrooms

5. ERP Solution - JD-Edwards

6. Corrective Action Request System - eCAR

7. Tender Management System – eTMS


e-Systems eTender Management System eProcurement System

eCAR system eSupplier Assessment System

Virtual Design and Construction


PARCEL F, Putrajaya


Parcel F Putrajaya

Key Facts

• Contract Sum : RM 1.6 bil

• Built up Area: 433,989.89 sq.m.

• Started in September 2015

• Planned to be finished: August 2018

10 Blocks of Government Office Buildings

consisting of Office Towers and Podium Parking

PROJECT REQUIREMENTS

Visualization

Coordination & Clash Analysis

Facility Management

3D VISUALIZATION

Parcel F Animation 250216.mp4

4D VISUALIZATION

4D VISUALIZATION

2015-01-29 Overall RC Simulation- Parcel F_NoTimeline.wmv

COORDINATION

COORDINATION

CLASH ANALYSIS

Furniture &

Equipment

Space

Managemen

t

Workplace

Services

Move

Management

Telecom & Cable

Management

Real Property &

Lease

Management

Assets Control

Project

Manageme

nt

Capital

Budgeting

Service Desk

Building Operations

On Demand Work

ERP

TIFM

CMMS

GIS

Enterprise

Information

Modeling

Condition

Assessment

SPACE MANAGEMENT BUILDING OPERATION

MANAGEMENT & CONDITION ASSESSMENT

COMPLAINT MANAGEMENT

ASSET MANAGEMENT

FACILITY MANAGEMENT

Module-Space Management.pptx

Module-BOM-CA.pptx

Complaint-Management.ppt

Module-Furniture and Equipment.pptx


SunCon VDC Video

Lean Learning Organization


Cross Learning Programmes

CLP at KLCC P1

CLP at MRT V4


Cross Learning Programmes

5S Learning Visit to Putra Perdana Construction Sdn Bhd


Internal Training

Quality Auditor Training

Accident Investigation & Report Writing Technical Evening Talk Series

Surveying Quality Control Training


Employees Well-Being

• Annual Dinner • Family Day • Yearly Mt Kinabalu expedition/Hiking • Yearly Sports Carnival • Local & Overseas Leisure Trips • Health Screening for Non Executives/Health & Safety Talks • Outdoor recreation eg teambuilding trips, 4x4 offroad ride, treasure hunts,

Taman Negara adventure • Weekly Sports activities eg futsal, badminton • Sunweigh Challenge • Movieganza

49

Kelab Sukan Sunway & SUNCON Social Club Activities


Employees Reward & Recognition System

• Sunway Safety Merit Award • Sunway Quality Merit Award • Best Supervisor Award • Passion Idol • Golden Candle Award • Long service staff Award

50

Thank You

business excellence ceo forum 2017

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