Business Etiquette Prep School: Learn the game, rules, and strategies to WIN

Olabisi BoyleChrysler

Director, Engineering Planning& Technical Cost Reduction

Learn thegame,rules,and

strategies to win.

Price of Entry

• Be prepared• Be organized• Be hard working• Have the data• Be accurate• Be articulate• Be on time• Be knowledgeable• Over-deliver

The Rules

• Understand your customer• Anticipate their needs• Understand everyone’s

perspective before you present

Learn the Game

• Use your accurate and organized data to present the case in a manner where everyone wins from their perspective

• Listen to everyone’s perspective before and during the meeting

• Don’t speak until they finish talking

• Say YES, you HEAR, even if you don’t agree

• Use your Body Language

Strategy

IncreasePersonal Development

• Active Listening• Powerful Questioning• Responding versus Reacting• Ladder of Inference

Personal Development

Ladder of InferenceLa

dder

of

Infe

rence

What you don’t knowcan hurt you!

Nemawashi

Nemawashi (根回し ) in Japanese means an informal process of quietly laying the foundation for some proposed change or project, by talking to the people concerned, gathering support and feedback, and so forth.

It is considered an important element in any major change, before any formal steps are taken, and successful nemawashi enables changes to be carried out with the consent of all sides.

Business Etiquette& Executive Manners

• Listening• Allowing others to speak• Allowing others to feel heard• Understanding different cultures

globally and how manners and etiquette may be different

• Authenticity• Being genuine

• Be on time … this is a pet peeve for many.

• It is your interactions with people thatallow you to get goals accomplished, even when you are the most knowledgeable and have the most accurate data.

• Implementing an efficient process allowsyou and the team to be more independentof one person, one personality.

Time, People, Process

Social Interactions&

Attitudes

Social Interactions&

Attitudes

Social Interactions& Attitudes

… these can be critical ….

Employees, Peers, Supervisors - malicious obedience OR support/teamwork - isolation, sabotage OR assistance & camaraderie - career plateau OR development

CommonMisconception

& Mistake

… sometimes the way you feel you are being treated, shows on you … and enables the

continuing treatment you dislike.

Understandingthe rules,

social interactions,and

business etiquettecan …

EMPOWER YOU!

EMPOWER YOU!

• Establish a BRAND as being knowledgeable, having a great work ethic, achieving results, and being articulate.

• Get your business cases, projects, and concepts approved by understanding Nemawashi.

• Use powerful questioning, responding versus reacting , and other personal development tools to help get yourgoals accomplished.

• Listen and allow others to feel heard.

• Understand how your social interactions impact your goal accomplishment and your development.

Summary

Thank you!