business etiquette lesson 1

8/10/2019 Business Etiquette Lesson 1

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BUSINESS ETIQUETTE

Higher Business School in Leskovac 2013

English language teacher: Miljana Stojovic -Trajkovic

Business English l

Lesson 1


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Content

What is a business etiquette

Questions for oral exam

Handshaking

Name tags

What does the business etiquette include

Introductions

Business card etiquette

1

2

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4

5

6

7


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What is a business etiquette?

It is knowing and observing the rules of conduct

that will maintain good relations with others

without offending the other person. It applies to

what you say, what you do, and how you look. Italso covers what you don t do or say.


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Bus iness et iquet te is an impor tant way of showing

profess ional ism. Show ing profess ional ism conveys

exper ience and s uccess to the cl ient and to o ther

bus inesses. Bu siness et iquette can do w ond ers for acom pany's repu tat ion .

Builds Strong Relationships

Promotes Positive Atmosphere

Reflects ConfidencePrevents Misunderstandings

WHY IS BUSINESS ETIQUETTE

IMPORTANT


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WHAT DOES A BUSINESS ETIQUETTEINCLUDE?

3BUSINESS LUNCH ETIQUETTE, INTERVIEW ETIQUETTE

HANDSHAKING, INTRODUCTIONS, NAME TAGS, BUSINESS CARD ETIQUETTE1

TELEPHONE ETIQUETTE, MEETING ETIQUETTE2


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Handshaking is commonly done upon meeting, greeting, parting, offering congratulations, or

completing an agreement.

The purpose of a handshake is to convey trust, balance, and equality.

A Handshake can give you some clues about the person you are shaking hand with, like country

provenience of a person and personality type.

HANDSHAKINGHandshake A universal ly spoken language of greet ing s!


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Different types of handshaking

Wet Fish

Dead Fish

Hand Hug

The Bone Crusher

Queens FingertipsKeep Back

Yank and Pull

Teacup

The Brush Off

. The Dominator

Lobster ClawHand Wrestler

The Urban

The Shug

The Southpaw

The Im Too Occupied Right Now

The Fist Bump


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Wet fish handshake normally means a weak character, someone who is easilypersuaded.

.

Dead fish handshake

A limp handshake. Has no energy, there is no shake, no squeeze, not even apinch, and it gives the feeling you are holding a dead fish instead of a hand.

Indicates low self-esteem. It is commonly found amongst inmates and people

with a very low sense of self.

Hand Hugis popular with politicians, as it can present them as being warm, friendly,

trustworthy and honest. Involves covering the clenched hands with the

remaining free hand, creating a sort of "cocoon."



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The Bone Crusher

Shows overly aggressive personality types. Also used with less strength byindividuals with a desire to dominate occasionally out of weakness or fear they

will be dominated by others if they dont do it. Is often performed by larger men

that are trying to make up for smaller things and is also popular amongst

politicians, lawyers, and other authoritative figures that think they have

something to prove.

Queens Fingertips

A person who offers fingers, instead of his palm for making a handshake issaid to be making a Queens handshake. This handshake indicates asense of superiority. Commonly seen in men-women

Keep Back

Used by the aggressive types. The purpose of this one is to keep you at adistance and away from their personal space as they might feel threatened, they

will lean forward or balance on one foot to achieve needed distance.

It can also be common to find this type of handshake in people who were raised

in country/rural areas as the personal space for people in such areas is much

larger than the personal space needed for individuals raised in the crowded

cities.

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Yank and Pull ne is considered a power

play, its when a person decides to grab your arm and pull you in close towardsthem and inside their territory/personal space.Possible reasons: The person is

insecure and needs you to be in their own territory in order to feel comfortable and

safe. They come from a culture/city that requires smaller space needs. They want

to take control and get you off balance, considered manipulative because they

want things done a certain way.

Teacup

No palm-to-palm contact. The other persons palm is cupped, like a teacup.This handshake indicates that the person is hiding

The Brush OffIt is a quick grasp and then a release that feels like your hand being shoved

aside. This handshake is a statement of its my turf and my agenda that

matters, yours doesnt. Listen first to what the person wants before talking

about your ideas for them

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The Urban

is popular amongst athletes and the younger generation. Has no place in theconference room. A slight elevation of the four fingers is all it takes to go from an

appropriate business greeting to a disastrous ordeal.

The Shug

Half shakehalf hug The Shug is incredibly flexible and versatile. Itconveys masculinity with a touch of affection; its reserved but expressive; and

its close but not uncomfortably close.

The SouthpawOtherwise known as the Lefty, the Southpaw should be avoided at all costs.

To shake someones hand with your left hand is considered uncouth and even

an expression of disrespect in some countries.



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The Im Too Occupied Right Now

Seen in passing or hurried moments or feels obligated to extend his or her hand,the Im Too Occupied Right Now to Shake Your Hand Properly handshake is the

most difficult of all to execute.

The Fist Bump

Not a handshake, the Fist Bump is a form of haptics and has gainedoverwhelming popularity. Generally not acceptable in the workplace, but

popular socially and in business world.

The Appropriate Handshake

Stand and extend your right hand straight out in front of your body, with

your elbow slightly bent, and your thumb pointing to the ceiling. Leanforward slightly if there is room, but not so much that your faces are

uncomfortably close. Keep eye contact; do not glance down at the hand

offered as you shake. Keep a pleasant expression; not stiff or overeager.

Close your fingers around the other hand with your thumb resting to the

side. Grip with a slight firmness (like a gentle squeeze) as you raise your

hand slightly up and down for the shake. Release the hand after 3-4

seconds.



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Introducing a clientbusiness introduction (smile, mention both first and last names and titles) Say, "(First and last

name of the person of higher authority), I'd like you to meet (Full name of the person of lower authority).

Introducing yourself (name/surname/position/company)

CLIENT IS ALWAYS INTRODUCED FIRST!!!

MAN TO WOMAN

YOUNGER COUPLE TO OLDER COUPLE

YOUNGER TO OLDER

LESS IMPORTANT TO MORE IMPORTANT

UNTITLED TO TITLED PERSON

INTRODUCTIONS

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Name tags

Name tagName badge

Although it is easier for right handed people to put a name badge on

the left side, they correctly are worn on the right side so the person

shaking hands or greeting has easy eye contact with both the person

and the badge as a way to help remember the name or to see wherehe/she is from,

RIGHT OR LEFT?: WHERE TO WEAR A NAME BADGE/TAG


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1Should be on easy to

reach place (case)

Business card

Should be clean

and neat

Business card

3

Has logo, name of the company,

personal details (name/surname,

address, position, mail, telephone

numbers)

Business card

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Put it in the planner, case, or front pocket

NEVER BACK POCKET!!!

Make some

comment about

the card discuss

logo, address,

position

Hand/recieve the

card with right

hand or both

hands

Present the card

always face up



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.

Questions for the oral exam from lesson 1

21. How many types of handshaking exist?

22. Explain Wet Fish

23. Explain Dead Fish

24. Explain The Bone Crusher

25. Explain Hand Hug

26. Explain Queens Fingertips

27. Explain Keep Back

28. Explain Yank and Pull

29. Explain Teacup

30. Explain The Brush Off

31. Explain The Dominator

32. Explain Lobster Claw

33. Explain Hand Wrestler

34. Explain The Urban

35. Explain The Shug

36. Explain The Southpaw

37. Explain The Im Too Occupied Right Now

38. Explain The Fist Bump

1. What does business etiquette include?

2. In which situation are you going to give a

business card?

3. How are you going to give a business card?

4. How are you going to receive a business card?

5. How are you going to shake hands with

somebody?

6. Can you introduce yourself?7. Can you introduce me your business partner?

8. Who is the first person to be introduced if you are

with your boss and the client? Why?

9. How are introductions based in a business world?

Explain.

10. What are you going to do if you introduce two

people of equal rank one to each other?

11. Give me rules for making introductions.

12. Where should you wear name tags? Why?

13. Where should you put your business card?

14. How should a business card look like?15. How are you going to respond to a business

introduction?

16. Where can you advertise yourself and your

company?

17. How many business cards should you give to your

potential client? Why?

18. When are you going to offer your business card?

19. When are you going to request a business card

from your client?

20. If you talk to a person of higher position, shouldyou offer your business card first?


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Higher Business School in Leskovac 2013

English language teacher: Miljana Stojovic

Business English l

Lesson 1

business etiquette lesson 1

Documents