Business Etiquette

Group B - Lindsey Preston, Nicholas Brogdon, Devin Webb,

Gary Mims and Sara Grooms

What is Business Etiquette?

• A popular business website defines business etiquette as social guidelines and manners to be followed in business situations when dealing with others

Why is Business Etiquette Important?

• "Your skills can get you in the door; your people skills are what can seal the deal." – Peter Post

• It helps you portray your professional image

• Helps keep the workplace friendly

What You Need to Know• Proper business etiquette is important in all

business situations

• Always be respectful and courteous

• Business etiquette can be achieved by following some of the simple manners you learned in grade school like being polite, respectful, and using correct grammar

Always be Punctual

• Try to always be early

• Plan ahead for heavy traffic, accidents, or other delays

• Being ahead of schedule will show the employer that you take pride in your work

• “To be early is to be on time, to be on time is to be late, and to be late is to be unacceptable”

Appearance in the Workplace

• Dress professional and conservative

• Always be well groomed and show you care about your appearance

• No headwear unless for religious purposes

• Flip flops or any other open toed shoes are discouraged

Co- worker Etiquette• Respect personal space in the

office

• Know the company hierarchy and where you fit

• Give appropriate compliments to coworkers when they are deserved

• Ask/offer help

• Always use appropriate language

• Work together as best you can

Attending A Meeting• Be on time

• Be prepared

• Bring a notebook and pen

• Participate

• Be polite and attentive

• Conduct yourself professionally

• Thank the chairperson

Running A Meeting

• Plan ahead

• Set a clear agenda

• Set a time limit

• Encourage punctuality

• Manage the meeting

• Avoid engaging in arguments

• Summarize at the end

• Follow-up

Email Etiquette• Avoid lengthy emails

• Pay attention to tone of the email

• Don’t use punctuation marks to make things important

• Always use subject line

• Respond promptly to your email

Phone Etiquette

• Always identify your self and your company

• When leaving a voicemail, give your name, number and brief message

• Return phone calls within 24 hours

• Always have a pleasant tone

• Speak clearly

Business Dinner’s • Follow the host

• Sit up straight

• Taste food before seasoning

• Always pass salt and pepper together

• Tear off pieces of bread with hands

• If in doubt whether a food is a finger food, use a fork

Business Introduction• Introduce people in business

based on rank

• Shake their hands firmly, stand straight and smile

• Do not use honorific titles

• State your full name

• Do not call a person by his or her first name when meeting for the first time

Conclusion

• Above all, have a positive attitude

• Show your professionalism

• Thank you for listening

• Any questions?

• Want more etiquette tips? – www.ravenwerks.com – www.selfgrowth.com– www.mannersthatsell.com