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Business Ethics

Sample

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TABLE OF CONTENTS

Preface .............................................................................................................................................. 3

What is Courseware? ................................................................................................................................ 3

How Do I Customize My Course? .............................................................................................................. 3

Materials Required ................................................................................................................................... 5

Maximizing Your Training Power .............................................................................................................. 5

Icebreakers ........................................................................................................................................ 7

Icebreaker: Related Topic ................................................................................................................... 8

Instructor Guide Sample ..................................................................................................................... 9

Module Two: What is Ethics? ........................................................................................................... 11

What Is Business Ethics? ......................................................................................................................... 11

*Ethical Obligations ................................................................................................................................ 11

10 Benefits of Managing Ethics .............................................................................................................. 13

Case Study ............................................................................................................................................... 15

Practical Illustration ................................................................................................................................ 16

Module Two: Review Questions .............................................................................................................. 17

Appendix ......................................................................................................................................... 20

Sample Worksheet 1 ............................................................................................................................... 21



Quick Reference Sheets .................................................................................................................... 25

Certificate of Completion ................................................................................................................. 28

PowerPoint Sample .......................................................................................................................... 30

Full Table of Contents ...................................................................................................................... 35

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Preface

What is Courseware?

Welcome to Corporate Training Materials, a completely new training

experience!

Our courseware packages offer you top-quality training materials that

are customizable, user-friendly, educational, and fun. We provide your

materials, materials for the student, PowerPoint slides, and a take-

home reference sheet for the student. You simply need to prepare and

train!

Best of all, our courseware packages are created in Microsoft Office and can be opened using any

version of Word and PowerPoint. (Most other word processing and presentation programs support

these formats, too.) This means that you can customize the content, add your logo, change the color

scheme, and easily print and e-mail training materials.

How Do I Customize My Course?

Customizing your course is easy. To edit text, just click and type as you would with any document. This is

particularly convenient if you want to add customized statistics for your region, special examples for

your participants’ industry, or additional information. You can, of course, also use all of your word

processor’s other features, including text formatting and editing tools (such as cutting and pasting).

To remove modules, simply select the text and press Delete on your keyboard. Then, navigate to the

Table of Contents, right-click, and click Update Field. You may see a dialog box; if so, click “Update entire

table” and press OK.

(You will also want to perform this step if you add modules or move them around.)

If you want to change the way text looks, you can format any piece of text any way you want. However,

to make it easy, we have used styles so that you can update all the text at once.



If you are using Word 97 to 2003, start by clicking the Format menu followed by Styles and Formatting.

In Word 2007 and 2010 under the Home tab, right-click on your chosen style and click Modify. That will

then produce the Modify Style options window where you can set your preferred style options.

For example, if we wanted to change our Heading 1 style, used for Module Titles, this is what we would

do:

Now, we can change our formatting and it will apply to all the headings in the document.

For more information on making Word work for you, please refer to Word 2007 or 2010 Essentials by

Corporate Training Materials.



Materials Required

All of our courses use flip chart paper and markers extensively. (If you prefer, you can use a whiteboard

or chalkboard instead.)

We recommend that each participant have a copy of the Training Manual, and that you review each

module before training to ensure you have any special materials required. Worksheets are included

within the Appendix of the Instructor Guide and the participant’s Training Manual, and can be

reproduced and used where indicated. If you would like to save paper, these worksheets are easily

transferrable to a flip chart paper format, instead of having individual worksheets.

We recommend these additional materials for all workshops:

• Laptop with projector, for PowerPoint slides

• Quick Reference Sheets for students to take home

• Timer or watch (separate from your laptop)

• Masking tape

• Blank paper

Maximizing Your Training Power

We have just one more thing for you before you get started. Our company is built for trainers, by

trainers, so we thought we would share some of our tips with you, to help you create an engaging,

unforgettable experience for your participants.

• Make it customized. By tailoring each course to your participants, you will find that your results

will increase a thousand-fold.

o Use examples, case studies, and stories that are relevant to the group.

o Identify whether your participants are strangers or whether they work together. Tailor

your approach appropriately.

o Different people learn in different ways, so use different types of activities to balance it

all out. (For example, some people learn by reading, while others learn by talking about

it, while still others need a hands-on approach. For more information, we suggest

Experiential Learning by David Kolb.)

• Make it fun and interactive. Most people do not enjoy sitting and listening to someone else talk

for hours at a time. Make use of the tips in this book and your own experience to keep your



participants engaged. Mix up the activities to include individual work, small group work, large

group discussions, and mini-lectures.

• Make it relevant. Participants are much more receptive to learning if they understand why they

are learning it and how they can apply it in their daily lives. Most importantly, they want to

know how it will benefit them and make their lives easier. Take every opportunity to tie what

you are teaching back to real life.

• Keep an open mind. Many trainers find that they learn something each time they teach a

workshop. If you go into a training session with that attitude, you will find that there can be an

amazing two-way flow of information between the trainer and trainees. Enjoy it, learn from it,

and make the most of it in your workshops.

And now, time for the training!



Icebreakers

Each course is provided with a wide range of interactive Icebreakers. The trainer can utilize an

Icebreaker to help facilitate the beginning of the course, as it helps “break the ice” with the

participants. If the participants are new to each other, an icebreaker is a great way to introduce

everyone to each other. If the participants all know each other it can still help loosen up the

room and begin the training session on a positive note. Below you will see one of the

icebreakers that can be utilized from the Icebreakers folder.



Icebreaker: Related Topic

Include a short activity here that is related to the topic of the workshop. You can use the one below if

you like.

1. Have the participants at each table answer the following questions:

a. Why are they here?

b. What is their level of experience with business ethics?

c. What they hope to get from this class?

d. What was their most memorable vacation or trip?

2. Designate a scribe and have them jot down the answers to question C above.

3. On a separate piece of paper, have the scribe write down the most interesting or exotic vacation

or trip from only one table member.

4. Have the scribe hand the note with the answers to question C to you.

5. Have the scribe stand and introduce the table to the class.

6. Then have the scribe share the most interesting vacation or trip from their group.

7. Have the class guess the person that had the most interesting or exotic trip or vacation.

8. Go around to each table until all have given you their answers to question C and shared their

most interesting trip or vacation.

9. Debrief by sharing all the answers to question C with the class.

10. Thank participants for sharing.



Instructor Guide Sample

On the following pages is a sample module from our Instructor Guide. It provides the instructor

with a copy of the material and a Lesson Plans box.

The key benefit for the trainer is the Lesson Plan box. It provides a standardized set of tools to

assist the instructor train that particular lesson. The Lesson Plan box gives an estimated time to

complete the lesson, any materials that are needed for the lesson, recommended activities, and

additional points to assist in delivering the lessons such as Stories to Share and Delivery Tips.



Module Two: What is Ethics?

Personal ethics determine individual standards of right and wrong and steer

people to the choices they make. It is an individual’s responsibility to examine

their morals and behavior.

Business ethics refers to the behavior relating to the moral problems that

occur in business organizations.

What Is Business Ethics?

People often automatically assume that businesses are unethical. Business seems to

be constantly linked to scandals. Given the media attention to bad ethical decisions,

companies that practice good business ethics can distinguish themselves in the

minds of their customers and their employees. The company culture helps

determine the ethics of the organization. It is crucial that businesses behave

ethically in every working relationship.

Ethical Obligations

• Employees: Companies need to treat all of their employees ethically. Begin by providing

employees with the rights guaranteed to them by the United States Department of Labor.

Ethical businesses, however, may go above and beyond the minimum requirements in the way

that they treat their employees.

• Shareholders and investors: There is a moral obligation to repay investors and meet the needs

of shareholders, particularly low-level shareholders.

Ethics is the activity of man directed to secure

the inner perfection of his own personality.

Albert Schweitzer



• Customers: Every business needs to build ethical customer relationships by providing safe

products and honoring warranties. Consumers are growing more aware of which companies

treat them fairly, and they will support the ones they trust.

• Community: Businesses have an ethical obligation to be involved in their local communities. This

includes communities where they interact with customers, and beyond.

• Vendors and Other Companies: Always deal ethically with vendors and other organizations you

work with.

Estimated Time 10 minutes

Topic Objective Introduce business ethics and different relationships that it should govern.

Topic Summary

What Is Business Ethics?

This exercise allows participants to consider what an ethical organization

looks like.

Materials Required Worksheet 1: Business Ethics

Planning Checklist None

Recommended Activity Complete the worksheet individually. Break into small groups and discuss

your answers. Reunite with the class and review the topic.

Stories to Share Share a personal story of a time you dealt with an ethical company as a

customer, vendor, employee, or shareholder.

Delivery Tips Skip the large group conversation or the small group discussion if you need

more time.

Review Questions What relationships should companies consider when contemplating

business ethics?



10 Benefits of Managing Ethics

Running an ethical organization is rewarding in various ways. Having a set ethics

code will prepare your team to deal with an ethical dilemma, and can be

revisited as needed. Ethics management has a multitude of benefits that will

positively benefit the short- and long-term success of your organization.

There are, however, 10 common benefits that all companies have when they

manage their business ethics.

Benefits:

• Ethical companies comply with all legal requirements and are less likely to be fined or sued.

• Consumers are more likely to support a business with a reputation as an ethical organization.

• Companies with ethical values improve their communities.

• Ethical rules save organizations from accidently violating the rights of employees or consumers.

• Employees’ personal moral standards will improve at an ethical business.

• A fair working environment facilitates teamwork and productivity.

• Many successful financial business practices are reinforced by ethical business practices.

• Established ethical guidelines will lead a company in times of change and stress.

• Ethical companies retain employees and save money in turnover.

• There is personal satisfaction in doing the right thing.




Topic Objective Share the common benefits of managing ethics.

Topic Summary 10 Benefits of Managing Ethics

Use the exercise to explore how managing ethics will improve business.

Materials Required Worksheet 2: 10 Benefits

Planning Checklist None

Recommended

Activity

Work on the exercise independently. Share your answers with your small group and

review as a class.

Stories to Share

Provide an example of a business that is ethical and successful. For example,

Timberland is known for being socially responsible.

https://www.timberland.ca/responsibility.html

Delivery Tips If you feel that you are short on time, skip the class discussion.

Review Questions What are some of the benefits of managing business ethics?

http://www.corporatetrainingmaterials.com/https://www.timberland.ca/responsibility.html


Case Study

E.F. Hutton began in 1904 and became a well-respected financial institution. By the 1980s, however, the company’s reputation was tarnished by unethical behavior. In 1980, the company was discovered kiting and money laundering. Managers were instructed to and were rewarded for “borrowing” from the accounts of the customers. Many who agreed to the practice were later brought up on charges and fired. The company made financial restitution. Evidence of money laundering resurfaced in 1987, right before the stock market crashed, and the organization was not able to survive the second scandal.


Topic Objective To contemplate the reasons why the employees of E.F. Hutton would consider

breaking the law

Topic Summary The Case Study of EF Hutton

Use the exercise to explore reasoning behind unethical business behavior

Materials Required Worksheet 3: EF Hutton

Planning Checklist Provide participants with a copy of Worksheet 3

Recommended

Activity

Work on the exercise independently. Share your answers with your small group and

review as a class.

Stories to Share None

Delivery Tips If you feel that you are short on time, skip the class discussion.

Review Questions Is there ever a good reason to conduct unethical business?



Practical Illustration

Jim Johnson owned a large investing brokerage in a large city. His firm had many clients who

trusted them with their money, as they were known as an ethical and upstanding business.

When Jim retired a new CEO, Andrew, filled his place. Andrew brought in new managers

who encouraged their employees to “borrow” from client’s accounts.

When it was discovered what the brokerage were doing, a nation-wide scandal erupted.

Almost every customer closed their account with Andrew’s brokerage and no new clients came to them

due to their new unethical reputation. The brokerage never recovered, and soon after had to shut

down.



Module Two: Review Questions

1. Standards are determined by____.

a) Income

b) Birthright

c) Ethics

d) Morals

2. Companies need to treat all of their employees ethically?

a) True

b) False

3.Which is a benefit of running an ethical business?

a) Less likely to be fined or sued

b) Improve their community

c) More productivity

d) All of the above

4. What determines the ethics of an organization?

a) How much money they make

b) How many employees they have

c) The company culture

d) The location of the company

5. What unethical behavior caused the E.F. Hutton company to fail?

a) Charity donations

b) Check kiting

c) Reporting accounting errors

d) Paying fair wages

6. What is a company’s moral obligation to its investors?

a) To invite them to meetings

b) To include them in decision making

c) To pay them back

d) To ask them for advice



7. To build good customer relations, a company must___.

a) Provide safe products

b) Honor warranties

c) Contact customers regularly

d) Both A and B

8. Another benefit of managing company ethics is__.

a) Being fined

b) Decreasing employee morale

c) Saving money

d) None of the above

9. According to the Practical Illustration, Jim Johnson had what type of business?

a) Unethical

b) Ethical

c) Poorly-run

d) Out-dated

10. What happened to the company after he retired?

a) It closed

b) It changed hands

c) It was a big success

d) None of the above



Appendix

During the facilitation of a lesson, Worksheets may be utilized to help present the material. If a

lesson calls for a Worksheet it will be listed in the Lesson Plan box under Materials Required.

The trainer can then utilize the Appendix of either the Instructor Guide or the participant’s

Training Manual for the corresponding material and then provide it to the participants.

Below you will see the Worksheets that are utilized during the training of the above lesson.



Sample Worksheet 1

Business Ethics

Write down actions that make a company ethical. Choose actions for each category. Discuss your

answers with the group. Do you see any similarities?

Employees

• ____________________________________

• ____________________________________

Investors and Shareholders

• ____________________________________

• ____________________________________

Customers

• ____________________________________

• ____________________________________

Community

• ____________________________________

• ____________________________________

Vendors and Other Organizations

• ____________________________________

• ____________________________________



Sample Worksheet 2

10 Benefits

Take a few minutes to consider your favorite store and list the reasons why you shop there.

• ____________________________________

• ____________________________________

• ____________________________________

• ____________________________________

• ____________________________________

Think about your favorite or ideal job. What attracts you to the company?

• ____________________________________

• ____________________________________

• ____________________________________

• ____________________________________

• ____________________________________



Sample Worksheet 3

E.F. Hutton Case Study

Contemplate the reasons why the employees of E.F. Hutton would consider breaking the law. How do

you think they justified the decision to themselves? Write a list of possible reasons that lead to the

unethical behavior. Share your ideas with the group.

• ______________________________________________________________________________

• ______________________________________________________________________________

• ______________________________________________________________________________

• ______________________________________________________________________________

• ______________________________________________________________________________

• ______________________________________________________________________________

• ______________________________________________________________________________

• ______________________________________________________________________________

• ______________________________________________________________________________



Quick Reference Sheets

Below is an example of our Quick Reference Sheets. They are used to provide the participants

with a quick way to reference the material after the course has been completed. They can be

customized by the trainer to provide the material deemed the most important. They are a way

the participants can look back and reference the material at a later date.

They are also very useful as a take-away from the workshop when branded. When a participant

leaves with a Quick Reference Sheet it provides a great way to promote future business.



Certificate of Completion

Every course comes with a Certificate of Completion where the participants can be recognized

for completing the course. It provides a record of their attendance and to be recognized for

their participation in the workshop.



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PowerPoint Sample

Below you will find the PowerPoint sample. The slides are based on, and created from, the

Instructor Guide. PowerPoint slides are a great tool to use during the facilitation of the

material; they help to focus on the important points of information presented during the

training.



Full Table of Contents

Preface ..............................................................................................................................................6

What is Courseware? ................................................................................................................................ 6

How Do I Customize My Course? .............................................................................................................. 6

Materials Required ................................................................................................................................... 8

Maximizing Your Training Power .............................................................................................................. 8

Module One: Getting Started ........................................................................................................... 10

Housekeeping Items................................................................................................................................ 10

The Parking Lot ....................................................................................................................................... 11

Workshop Objectives .............................................................................................................................. 11

Pre-Assignment ....................................................................................................................................... 12

PRE-TEST .................................................................................................................................................. 13

PRE-TEST ANSWERS ................................................................................................................................... 16

Action Plans and Evaluation Forms ........................................................................................................ 19

Action Plan .............................................................................................................................................. 20

Evaluation Form ...................................................................................................................................... 21

Module Two: What is Ethics? ........................................................................................................... 22

What Is Business Ethics? ......................................................................................................................... 22

Ethical Obligations .................................................................................................................................. 22

10 Benefits of Managing Ethics .............................................................................................................. 23

Case Study ............................................................................................................................................... 26


Module Two: Review Questions .............................................................................................................. 28

Module Three: Implementing Ethics in the Workplace ...................................................................... 30

Benefits ................................................................................................................................................... 30



Downside ................................................................................................................................................ 32

Guidelines for Managing Ethics in the Workplace .................................................................................. 32

Roles and Responsibilities ....................................................................................................................... 33


Module Three: Review Questions ........................................................................................................... 35

Module Four: Employer/Employee Rights ......................................................................................... 37

Privacy Policies ........................................................................................................................................ 37

Harassment Issues .................................................................................................................................. 39

Technology .............................................................................................................................................. 40


Module Four: Review Questions ............................................................................................................. 42

Module Five: Business & Social Responsibilities ................................................................................ 44

Identifying Types of Responsibilities ....................................................................................................... 44

Case Study(I) ........................................................................................................................................... 45

Case Study (II) ......................................................................................................................................... 45

Handling Conflicting Social and Business Responsibilities ...................................................................... 46


Module Five: Review Questions .............................................................................................................. 48

Module Six: Ethical Decisions ........................................................................................................... 50

The Basics ............................................................................................................................................... 50

Balancing Personal and Organizational Ethics ....................................................................................... 51

Common Dilemmas ................................................................................................................................. 52

Making Ethical Decisions ........................................................................................................................ 53

Overcoming Obstacles ............................................................................................................................ 54


Module Six Review Questions ................................................................................................................. 56



Module Seven: Whistle Blowing ....................................................................................................... 58

Criteria and Risk ...................................................................................................................................... 58

The Process ............................................................................................................................................. 59

When You Should “Blow the Whistle” .................................................................................................... 60


Module Seven: Review Questions ........................................................................................................... 62

Module Eight: Managerial Ethics ...................................................................................................... 64

Ethical Management .............................................................................................................................. 64

Identifying the Characteristics ................................................................................................................ 65

Ensuring Ethical Behavior ....................................................................................................................... 66


Module Eight: Review Questions ............................................................................................................ 68

Module Nine: Unethical Behavior ..................................................................................................... 70

Recognize & Identify ............................................................................................................................... 70

Preventing ............................................................................................................................................... 71

Addressing .............................................................................................................................................. 71

Interventions ........................................................................................................................................... 72


Module Nine: Review Questions ............................................................................................................. 74

Module Ten: Ethics in Business (I) ..................................................................................................... 76

Organization Basics ................................................................................................................................ 76

Addressing the Needs ............................................................................................................................. 77

Ethical Principles ..................................................................................................................................... 78


Module Ten: Review Questions .............................................................................................................. 80

Module Eleven: Ethics in Business (II) ............................................................................................... 82



Ethical Safeguards .................................................................................................................................. 82

Developing a Code of Ethics .................................................................................................................... 83

Performing an Internal Ethics Audit ....................................................................................................... 84

Upholding the Ethics Program ................................................................................................................ 85


Module Eleven: Review Questions .......................................................................................................... 88

Module Twelve: Wrapping Up .......................................................................................................... 90

Review of Parking Lot ............................................................................................................................. 90

Lessons Learned ...................................................................................................................................... 90

Completion of Action Plans and Evaluations .......................................................................................... 90

Words from the Wise .............................................................................................................................. 91

Appendix ......................................................................................................................................... 92

Worksheet 1 ............................................................................................................................................ 92

Worksheet 2 ............................................................................................................................................ 93

Worksheet 3 ............................................................................................................................................ 94

Worksheet 4 ............................................................................................................................................ 95

Worksheet 5 ............................................................................................................................................ 96

Worksheet 6 ............................................................................................................................................ 97

Worksheet 7 ............................................................................................................................................ 99

Worksheet 8 ......................................................................................................................................... 100

Worksheet 9 ......................................................................................................................................... 101

Worksheet 10 ....................................................................................................................................... 102

Worksheet 11 ....................................................................................................................................... 103

Worksheet 12 ........................................................................................................................................ 104

Worksheet 13 ........................................................................................................................................ 105

Worksheet 14 ........................................................................................................................................ 106



Worksheet 15 ........................................................................................................................................ 107

Worksheet 16 ........................................................................................................................................ 108

Worksheet 17 ........................................................................................................................................ 109

Worksheet 18 ........................................................................................................................................ 110

Worksheet 19 ........................................................................................................................................ 111

Worksheet 20 ........................................................................................................................................ 112

Worksheet 21 ........................................................................................................................................ 113

Worksheet 22 ........................................................................................................................................ 114

Worksheet 23 ........................................................................................................................................ 115

Worksheet 24 ........................................................................................................................................ 116

Post Assessment ................................................................................................................................... 117

Post Assessment Answers ..................................................................................................................... 121

Recommended Reading List .................................................................................................................. 125

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