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Quick Tips for Busy Executives #3

How to Use the Appropriate Tone to Achieve Great Results in Your Emails

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When you write emails to your business clients (even among your own friends and colleagues), the tone of your message can make or break a deal.

Quick Tips for Busy Executives #3

What a NASTY person!

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Messages that sound rude, tactless or offensive will NOT help you achieve your desired purpose.

Quick Tips for Busy Executives #3

What a NASTY person!

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The tone reflects the spirit in which you relay your message - do you sound courteous, respectful or friendly?

Quick Tips for Busy Executives #3He sounds like a really nice guy!

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Choose the right words wisely if you want to persuade your readers to do exactly what you want.

Quick Tips for Busy Executives #3YES! She’s finally agreed to go out

with me!

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Here’s an example of an email written using the wrong tone of voice:

Quick Tips for Busy Executives #3

Subject: URGENT!

MARC,I have an IMPORTANT meeting this afternoon and I need you to review this document.

I need it very, very URGENTLY! Your co operation is appreciated! Get back to me ASAP!

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Now see the difference in the same email written in a more positive way:

Subject: Can I have your expert advice?

Hi Marc!

I’m really sorry to trouble you on top of your heavy workload, but I need your help to proofread an important business document.

It’s only 2 pages long and shouldn’t take too much of your time.It would be fantastic if you could send the revisions before 2 pm.

Thanks for your help Marc, I couldn’t have done it without you!

Quick Tips for Busy Executives #3

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“Can I have your expert advice?”

Quick Tips for Busy Executives #3Here’s a 4-step guideline to help you sound less self-centered and make your emails sound more professional:

1. Include upbeat subject lines in your emails – use positive words

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“It would be fantastic if you could send the revisions by 2 pm.”

Quick Tips for Busy Executives #3Here’s a 4-step guideline to help you sound less self-centered and make your emails sound more professional:

2. Avoid using authoritative phrases/terminology such as “I need”, “I want” and “ASAP”. Use words that trigger a positive response instead

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“I’m sorry to trouble you on top of yourheavy workload.”

Quick Tips for Busy Executives #3Here’s a 4-step guideline to help you sound less self-centered and make your emails sound more professional:

3. Show empathy, and identify with your readers’ emotions wherever possible

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“Thanks for your help Marc! I couldn’t have done it with you!”

Quick Tips for Busy Executives #3Here’s a 4-step guideline to help you sound less self-centered and make your emails sound more professional:

4. Use positive affirmations and always thank your recipient!

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For more great tips on how to improve your business writing skills, visit

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Quick Tips for Busy Executives #3

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Hope you learnt something useful from my presentation and

thank you for watching!

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