business driven technology unit 3 mcgraw-hill/irwin copyright © 2013 by the mcgraw-hill companies,...
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Chapter 12 Integrating the Organization from End-to-End – Enterprise Resource Planning 12-3TRANSCRIPT
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Business Driven
TechnologyUnit 3
McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
Streamlining Business Operations
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Unit ThreeOChapter Nine – Enabling the
Organization – Decision Making
OChapter Ten – Extending the Organization – Supply Chain Management
OChapter Eleven – Building a Customer-centric Organization – Customer Relationship Management
OChapter Twelve – Integrating the Organization from End-to-End – Enterprise Resource Planning 12-2
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Chapter 12Integrating the
Organization from End-to-End – Enterprise Resource
Planning12-3
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LEARNING OUTCOMES1. Describe the role information
plays in enterprise resource planning systems
2. Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems
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Enterprise Resource Planning OAt the heart of all ERP systems is a
database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system
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Enterprise Resource Planning OERP systems automate business
processes
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Bringing the Organization Together
The organization before ERP
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Bringing the Organization TogetherO ERP – bringing the organization
together
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The Evolution of ERP
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Integrating SCM, CRM, and ERP
O SCM, CRM, and ERP are the backbone of e-business
O Integration of these applications is the key to success for many companies
O Integration allows the unlocking of information to make it available to any user, anywhere, anytime
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Integrating SCM, CRM, and ERP
O General audience and purpose of SCM, CRM and ERP
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Integration ToolsOMany companies purchase modules
from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules togetherO Middleware – several different types of
software which sit in the middle of and provide connectivity between two or more software applications
O Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors
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Integration ToolsO Data points where SCM, CRM, and ERP integrate
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Enterprise Resource Planning
O ERP systems must integrate various organization processes and be:O FlexibleO Modular and openO ComprehensiveO Beyond the company
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LEARNING OUTCOME REVIEW
ONow that you have finished the chapter please review the learning outcomes in your text
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