Business Digital Voice Call Forwarding – User Features

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Feature Overview

Never miss a call on the go! Call Forwarding allows your communications to be seamless whether working at home or on the road.

The following Call Forwarding options allow users to route calls to a desired phone number depending on certain criteria. Call Forward Always – Enables a Business Digital Voice user to redirect all incoming calls to another phone number. Users have the option to activate and deactivate the service by dialing a feature access code or through My Phone. If activated, a user must specify the forwarding number.

1. Caller dials the number to the user's office phone

2. The network receives the call

3. Call is routed directly to the phone number defined by the user for Call Forward Always

Business Digital Voice Call Forwarding – User Features

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Call Forward Busy – Redirect calls when your office phone is busy. This service is initially programmed to default to the user’s voicemail. Users have the option to activate and deactivate the service by dialing a feature access code or through My Phone. If activated, a user must preselect a phone number to forward to.

Call Forward No Answer – Redirect calls when an incoming call is not answered within a specified number of rings. This service is initially programmed to default to the Business Digital Voice user’s voicemail. Users have the option to activate and deactivate the service by dialing a feature access code or via My Phone. If activated, a user must preselect a phone number to forward to and set the number of rings.

1. Caller dials the number to the user’s office phone

2. The network receives the call

3. The user’s office phone is busy

4. The call is routed to the preselected phone number

1. Caller dials the number to the user’s office phone

2. The network receives the call

3. The user’s office phone rings

4. If the call is unanswered after a defined number of rings, the call is routed to the preselected phone number

Business Digital Voice Call Forwarding – User Features

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Feature Prerequisites Before any Call Forwarding feature can be used the following conditions must be met:

• At least one Call Forwarding number must be assigned to the user through My Account - My Site; and • When using the Call Forward feature to point calls to an external number, these numbers need to be

entered in My Phone under the My Numbers tab (see the My Numbers Guide for more information).

Feature Setup Administrative Setup To use Call Forwarding, log into My Account, and follow the steps detailed below.

Step 1. Go to My Site and Select a Site

Step 2. Call Forward Always - Select the Call Forward Always button and then choose a user to setup

Business Digital Voice Call Forwarding – User Features

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Step 3. Call Forward Always setup

If Internal, select the forward to number from the drop down box. If External, enter the destination phone number.

Ring Reminder When enabled, the ring reminder will play a brief tone on the Business Digital Voice user’s phone when a call has been forwarded. Select No Reminder to disable the tone.

Set all numbers to this phone number

If selected, all numbers will be forwarded.

Business Digital Voice Call Forwarding – User Features

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Step 1. Call Forward Busy - Select the Call Forward Busy button and then select the number to setup

Step 2. Business Digital Voice Call Forward Busy setup

Business Digital Voice Call Forwarding – User Features

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Select the type of destination to which calls will be forwarded.

- If Internal, select the forward to number from the drop down box. - If External, enter the destination phone number.

Set all numbers to this phone number

If selected, all numbers will be forwarded.

Step 1. Call Forward No Answer - Select the Call Forward No Answer button and then select the number to setup

Step 2. Business Digital Voice Call Forward No Answer setup

Business Digital Voice Call Forwarding – User Features

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Select the type of destination to which calls will be forwarded. - If Internal, select the forward to number from the drop down box. - If External, enter the destination phone number.

Select the number of rings before forwarding the call.

- Use the up and down arrow keys to select the number of rings before the call is forwarded. Set all numbers to this phone number.

- If selected, all Business Digital Voice numbers will be forwarded