Business Development Manager

Candidate information pack

September 2016

August 2016 Dear Applicant,

Thank you for your interest in applying for the Business Development Manager role at vinspired.

vinspired is the nation's leading youth volunteering charity and we’re inspired by the belief that young people’s

creativity, energy and optimism can change the world. To enable this to happen we provide young people

with opportunities to do amazing things through volunteering and social action.

Since 2006, we have been making major contributions to volunteering in the UK by transforming the ways

that young people can become engaged and develop the skills, confidence and employability by taking action

on causes young people care about.

We have a great track record and have big ambitions to build on it. This year will be our 10th anniversary,

which is a great opportunity for us to showcase our achievements and use as a springboard to raise our

game in voluntary fundraising.

The challenge over the next few years will be to strengthen and diversify our funding streams, invest in new

and existing partnerships so that we are able to work with more and more young people and influence

government agendas, and to build on our early social enterprise successes such as Task Squad, our fast

growing and award winning youth recruitment platform.

A recent strategic review has given us a refreshed purpose and exciting new vision for the future. We are

committed to using agile and lean methodologies, and a data informed approach, to achieve our mission to

provide young people with inspiring high quality social action opportunities, and the opportunity to gain new

experiences and skills for life that they can also use to secure paid work. We are therefore looking for a

strong Business Development Manager, who will do a great job at matching young people with their

prospective employers.

Working closely with the Director of Task Squad, you will manage our new business and the account of our

existing employer clients, growing the customer base and number of tasks posted to the site. As the Business

Development Manager, you will be expected to be the driving force behind generating new sales leads and

ensuring the team meets its sales targets. You will need to be experienced in recruitment and preferably

have a proven track record in sales and knowledge of the UK SME environment.

Your work will be key in helping us to achieve sustainability, and will support our mission to help young people

find paid work and inspire more young people to discover the value of volunteering for themselves and others.

vinspired’s purpose: We are a digital platform providing young people with opportunities to gain new

experiences and skills for life by taking action on causes they care about.

To find out more about Task Squad, please visit - http://tasksquadhq.com/

And to find out more information about vinspired and meet some of our young people and hear their stories

visit us at https://vinspired.com/about-vinspired

To apply for the position of Business Development Manager, please:

Read the job description and person specification (in this document)

Make an application via CV and Supporting Statement summarising your experience, skills,

knowledge and understanding, linking to the requirements of this job, as set out in the person

specification

Complete the Equal Opportunities Recruitment Monitoring form (download separately)

Your CV and cover letter should be returned to Stella Joshua, HR Manager, at vinspired, 5th Floor, Dean

Bradley House, 52 Horseferry Road, London, SW1P 2AF or by email to: recruitment@vinspired.com by

10am on Monday 12th September 2016, at the latest.

Please note we reserve the right to close vacancies early if sufficient applications are received

before the closing date.

As a charity we endeavour to keep our costs to a minimum and therefore will only contact candidates selected

for interview. If you have not heard from us within 14 days of the closing date, please assume that on this

occasion, you have not been successful.

I hope this pack will be useful in helping you to decide if you have the passion and skills for this exciting role,

and if so we look forward to hearing from you. And I wish you every success with your application.

Kind regards,

Rachel Oliver

Director – Delivery & Development

vinspired in brief

We are a digital platform providing young people with opportunities to gain new experiences and skills for life by taking action on causes they care about. vinspired is a national charity which provides innovative opportunities

for young people to reach their potential through volunteering and

social action. Our diverse programmes and services help them make

a difference to the things they care about – whether that’s through

taking part in online campaigns, volunteering for a charity or setting

up their own social action project. As a result young people improve

their skills, confidence, self-esteem and future employability whilst

also contributing to their local communities.

Young people – their energy, ideas and experiences – are at the heart of everything we do. They inspire and shape our work and ambitions for the future.

OUR VISION

Our vision is a world where all young people are inspired to reach their full potential through social action.

OUR MISSION

Our mission is to provide young people with inspiring, high quality social action opportunities to gain new experiences and skills for life.

OUR VALUES

We are collaborative

We know that we cannot achieve our goals alone. We work as a team – internally, with partner organisations and with young people – to find solutions to problems, to make the most of opportunities and

to create exciting new ways to reach our goals. We are generous with our expertise, sharing it with each other and with those who might help us to achieve

the great things we want for young people.

We are trailblazers We have always got our eyes, ears and minds open for great opportunities that will inspire young people

and our partners. We carve new paths for great youth social action by taking chances on good ideas. And we move quickly to test and develop those ideas, so we’re always keeping pace with the young people who

drive us.

We listen, learn and act We relish the challenge to do bigger and better things. We make sure we are in touch with what young

people need and want. We analyse and respond to what our data and insights tell us so that we’re always growing and improving

HISTORY vinspired was launched as v, in 2006 with the exciting challenge to create a ‘step-change’ in the quality, quantity and diversity of youth volunteering in England. The organisation was set up as the result of the Russell Commission inquiry (2004). For the first 5 years of our existence we were funded by the Government to provide funding for charities, the private sector, and the public sector to develop their youth volunteering activities and to change the way that young people viewed volunteering and social action. In 2011, we became vinspired, and moved our focus onto direct delivery of contracts, programmes, and digital products to support youth social action. We received transition funding from the Cabinet Office to build on our successes and create a legacy whilst we worked towards a diversified income base.

A FRAMEWORK FOR ACTION TO 2018

vinspired recently completed a strategic review to frame the development of our future direction. As part of

this work, we developed an organisation-wide theory of change, which provided us with a clear, shared way

forward and a refreshed understanding of what we are trying to achieve.

vinspired Key deliverables

are:

1. We will place young people – their ideas, their energy, and

their experiences – at the heart of what we do

We will find new ways for young people to shape and inspire our

work, in order to make the most of new opportunities and to keep

improving.

2. We will invest in partnerships and be a leader in youth social

action

We will grow a strong reputation for providing high quality

programmes – particularly for delivering pioneering digital tools and

services.

We will form partnerships with charities, businesses and public

sector organisations that will strengthen our financial sustainability,

and allow us to provide a greater quantity and variety of quality

opportunities for young people.

3. We will be entrepreneurial

We will seek exciting new ways to meet our mission and to improve our sustainability. Our digital

first approach will allow us to blaze new trails in the youth social action (YSA) sector.

4. We will reach many more young people

We will focus on our passion to make a change in as many young people’s lives as possible –

setting ourselves ambitious targets to become more sustainable and, by doing so, help many more

young people make changes in their own lives and for the causes they care about.

5. We will set a new standard for quality and innovation

We keep learning and will act on what our evaluations and data tell us, in order to provide the best

possible service to young people.

We will test and learn, taking a chance on innovative pilot programmes, with the aim of growing

them as we improve and demonstrate their viability. We will always keep our eyes, ears and minds

open for new ways to make our work bigger and better.

GOVERNANCE AND STRUCTURE To achieve our aims we rely on the talents of our creative and talented staff team and a host of wonderful volunteers. We are guided in our strategy by our board of trustees, which encompasses a rich blend of talents

from business and the Voluntary and Community sector. We are in the process of identifying new board

members with a particular expertise in marketing and digital communications. You can find out more about our people at https://vinspired.com/staff-team

Job Title: Business Development Manager

Salary: £29,000 - £34,000 per annum

Contract: Permanent

Accountable to: Director of Task Squad

Job summary Task Squad is a successful award-winning social business that has supported

nearly 500 young people into work in its short history. We are looking for a

motivated, positive and professional individual to join our youth recruitment

agency and make real a difference to young peoples lives. This is a

management level role with responsibility for client acquisition, recruitment

account management and sales, working with the team to support young

people to take their first steps into paid employment. The Business

Development Manager will lead new business and support the account

management of our existing employers, growing the client base and number of

opportunities posted to the site. The Business Development Manager will be

expected to be the driving force behind generating new sales leads and

meeting sales targets. Identifying and proactively contacting prospects and

developing strong relationships is a key part of the job.

Specific duties:

New Business Development

Research the SME and start-up market and develop the business development strategy to create a robust sales pipeline using Salesforce.

Identify and proactively outreach to potential clients and decision makers, book and attend meetings to introduce Task Squad as an excellent recruitment solution.

Deliver against agreed new business and sales targets.

Develop relationships with key business networks, identify opportunities for campaigns and distribution channels that will lead to an increase in sales.

Participate in the setting and forecasting of sales targets as part of the ongoing business planning process.

Support the development of effective packages and pricing for the employer community.

Work collaboratively with the wider vInspired teams to support promotion of Task Squad.

Work with the Marcomms team to ensure sales opportunities are maximised through press

coverage, blogs and presence on social media.

With the Digital team oversee our Google Adwords campaign and online presence.

Recruitment

Act as the recruitment lead within the team, liaising with clients, co-ordinating recruitment delivery and managing team resources effectively.

Working with the Account Manager and Recruitment Coordinator to: o Manage the end to end recruitment process for each role, overseeing quality of

delivery to both candidates and clients.

o Shortlist candidates for roles, format and send CVs and applications to clients and undertake any pre-employment screening as required.

o Communicate with candidates and clients to arrange interviews and ensure candidates have all the pre-interview and pre-role information they need.

o Undertake mock interviews with candidates both face to face and over the telephone as required.

o Manage the offer and/or feedback process for candidates and clients. o Report regularly on recruitment progress to ensure roles are filled in a timely and

efficient manner. o Plan and ensure regular communication with clients both whilst a role is underway

and throughout relationship to ensure high level of client satisfaction.

Account management

Support the Account Manager to retain and grow our existing client accounts.

Offer an exceptional service to clients by proactively learning about their business and

challenges, speaking their language, managing expectations, responding quickly to

requests, and resolving issues with patience and efficiency.

Develop an effective process for work sharing and the handing off of new business within

the recruitment process.

Work with technical staff and other internal colleagues to ensure customer needs are met

and participate in the development of the Task Squad platform.

Ensure employers are invoiced and work with the Finance team to make sure these are

paid.

Submit progress accurate reports and data to others as required.

Track and record activity on accounts and lead on closing deals to meet targets.

Ensure Salesforce is kept up to date at all times.

General

Line manage the Account Manager and the Recruitment Coordinator, and deputise for the Task Squad Director where appropriate.

Act in a manner that is in keeping with vInspired’s values.

Encourage a culture of innovation and learning at vInspired

Undertake any other duties as required and commensurate with the level of this post and contribute as required to the wider work of vInspired.

Some public speaking may be required as will occasional travel

Young people are at the heart of everything we do

We believe that when young people are trusted to take responsibility they are more likely to be

successful in bringing about the changes they want to see in the world. The post holder will be

expected to engage with young people as part of their role. They will appreciate the value of involving

young people in their work and be an advocate for youth involvement for the organisation.

Confidentiality

The post holder will have access to confidential information and is expected to ensure that the highest

level of confidentiality is maintained at all times, complying with both organisational policies and the

Data Protection Act 1998.

Safeguarding

vInspired is committed to the safeguarding and welfare of young people and expects all staff and

volunteers to share this commitment. The postholder will be required to have knowledge and

understanding of Safeguarding Children and working with vulnerable adults, and will be required to

consent to a Disclosure and Barring Service check.

Team approach

We believe in a collaborative, creative and results focussed environment. Being able to work successfully and influence other areas of the organisation is vital.

.

Business Development Manager

It is essential that in your Supporting Statement you give evidence of examples of proven skills, knowledge and experience in each of

the selection criteria in the person specification. These responses will be developed and discussed with those candidates invited for

interview.

Requirement Essential Desirable

Knowledge & Experience

Proven track record in sales; preferably recruitment sales

Experience of working in an environment with a high level of accountability

Business development experience and understanding of how to approach a variety of audiences

Account management experience and an understanding of what makes great service

Experience in working to and surpassing challenging sales targets

Experience of CRM packages and managing a sales pipeline

Evidence of working collaboratively in a team

Experience of working in a recruitment agency

Strong experience of creating and managing a sales pipeline

Knowledge of and established network within the UK SME and start-up environment

Line management or supervisory experience

Skills & Ability

Outstanding written and verbal communications skills

Excellent at building rapport and able to communicate effectively with a range of audiences

Ability to develop our sales and business development strategy and contribute great ideas

Highly organised

Totally comfortable operating in a digital and mobile environment

A team player who enjoys working in a close knit team environment

Negotiation skills

Strong presentation skills

Empathy & Understanding

Empathy for our charitable purpose and volunteering

Understanding of confidentiality

Understanding of equal opportunities and diversity

Education

5 GCSEs including Mathematics and English

A Levels or equivalent

Degree

Other

Personable, flexible and resilient

Willing and available to work outside usual office hours, including evenings and weekends as required

Outline Terms & Conditions

Salary: £29,000 - £34,000 per annum

Hours: 35 hours per week

Holiday: 30 days’ a year plus public holidays

Pension: vInspired operates a Stakeholder pension scheme, into which it pays

a contribution equivalent to 3% of basic salary

Other benefits: Interest free travel loan

Enhanced Maternity

Paternity and Adoption Pay

Volunteering leave

Reimbursement of Professional Membership fee

Childcare Voucher

Medicash Healthcare Cover

Critical Illness Cover

Life Assurance Cover

Location: vInspired is based at 5th Floor, Dean Bradley House, 52 Horseferry

Road, London, SW1P 2AF.