business decisions through website reporting by apis design in calgary
DESCRIPTION
Client sessions at Apis Design Inc. on December 15, 2009. The session is focusing on the importance of unitizing website analytics when making day-to-day business decisions. Alex goes into types of information available as well as report examples.TRANSCRIPT
How can proper website reporting help you make critical business decisions?
Apis Design Inc.
The missing link…
So what?
• Helps answer asset allocation questions– Traditional vs. digital– Search / banner / email / social
• Opportunity / threat monitoring tools– Competition, industry, clients– Keyword targeting
Path and tracking…
Visitors
1
Sources
http://www.
2
Content
3
Goals
4
Visitor tracking
• What can you track?– Language, ISP, connection type– Browsers, OS, Screens, Flash, Java, etc.– Geography of visitor
• Not very specific but a really good tool to see group behavior
• Helps to identify usability flaws1
Traffic sources
• Search engines– What are they looking for? Keywords?
• Referring sites– Where do they come from?
• Direct traffic– How does traditional media spending affect
traffic to the site?2
Site content
• Helps to answer questions:– Where people go on your site– How much time they spend– Are they interested
• Pay attention to: – Landing / exit pages– Bounce rates– Pageviews 3
Tracking goals…
• Setting the goals up– Think in terms of your end result– Identifying conversion path
• Tracking conversions– Shopping carts, RFQ submissions
• Analyzing conversions
4
Reporting options
• General website performance– Visitors, sources, content, conversions
• Keywords (organic) performance– Target keywords, competitor keywords
• PPC Campaign performance• Social media monitoring
– Vanity, industry, competitor
Path and tracking…
Visitors
1
Sources
http://www.
2
Content
3
Goals
4
Key takeaways…
• Gather information, analyze, react– Not the other way around
• Think in terms of the end result– Not how to get traffic but what is a conversion
for you?
• Use reporting to make better decisions– It’s at your fingertips already
• “So what?” is what it’s all about
Do you currently have a website reporting vendor / company?
If you do, then do you pay attention to what those reports say?
What’s currently missing from your reports?
What’s the website information that will help you solve business problem?