business culture
TRANSCRIPT
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CONTENT
TITLES & BUSINESS CARDS
DRESS
NEGOTIATION
GIFT GIVING
MEETINGS
GREETINGS
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England
Man greeting Man:
Men shake hands whengreeting one anotherand usually throw in a"How do you do."Handshakes are usuallyon the lighter side anddon't linger that much
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• Woman greeting Woman:
- At a first meeting, women generally shake hands.
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Man greeting Woman:
At a first meeting a regular handshake will do. Women tend to extend their hand first.
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Vietnam
• Man greeting Man
Handshakes are the mostcommon form of greeting.They are usually gentleand not to prolonged.Many people use a twohanded handshake whengreeting and departing.
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Woman greetingWoman:
While handshakesare a common formof greeting, manytimes a simple nodof acknowledgmentwill do.
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Man greeting Woman
While handshakes are a common form of greeting, many times a simple nod or slight bow will do. Wait for the woman to initiate.
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England
• When doing business direct questions often receive evasive responses.
• Arriving on time for a meeting is important.
• In England culture open displays of emotion, positive or negative are rare and should be avoided
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• Business meetings tend to bestructured but not too formal,beginning and ending with a bit ofsmall talk.
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Vietnam
• Arriving on time for a meeting is importanteven though they may not begin exactly ontime.
• Hierarchy is very important in Vietnameseculture, so it is always best to defer to themost senior person in the room when it comesto beginning and guiding conversations.
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• Periods of silence are consideredacceptable and are to be expected.Avoid interrupting, showingdispleasure through facial or eyemovements and talking oversomeone. Be patient.
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England
• Titles are important and it is best to address people directly by using Mr., Mrs., or Miss, followed by the surname.
• It is not appropriate to address a business a businessperson in England by his first name unless he invites you to do so.
• Business cards are necessary and usually exchanged.
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Vietnam
• Titles are somewhat important.
it is best to address people by
using their professional title or
Mr., Mrs., or Miss, followed by
the surname.
• It is advisable to have one side
of your business card translated
into Vietnamese and be sure to
present and receive business
cards with both hands.
• It’s best to never write on or
fold a business card you are
given.
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England
• The English valuebeing well dressed andnicely groomed.
For men: conservative,dark or mediumcolored suits withshirts and conservativeties. Avoid stripedties.
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For women: stylish yet classic businesssuits or dresses and blouses.Accessories are usually worn.
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Vietnam
• For men: conservative colored suits with white shirts and ties. Jackets are not a must but good to have just in case. Being well groomed is appreciated.
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For women: conservativeskirts, pants, suits, andblouses are appropriate.Avoid short, tight fitting,and sleeveless attire.
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Both England and Vietnam
Jeans and business casual attire are not recommended but may be appropriate in more rural areas.
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England
• Decisions tend to be
made from the top
down and can take
sometime.
• Humor is often used
in negotiations
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English are very reserved and seldom show strong emotions while doing business. Keep your voice down when speaking
Do remember that England people have a real problem with saying “No”. They feel that saying “No” negatively affects the positive relationship.
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Vietnam
•Vietnamese value relationshipbuilding and harmony.
•Decisions tend to come fromthe top down and can take awhile, so patience is a must.
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The most important quality in negotiations with Vietnamese ispatience.
Outward displays of anger are interpreted as a sign of personalweakness.
Do not feel compelled to fill silences that may occur duringbusiness negotiations
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Vietnamese will avoidusing no in answeringquestions. They tendto say, “maybe”, or“that would bedifficult” or even “yes”or “no problem” evenif the answer is reallyno.
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England
• Gifts are not usuallyexchanged at a first meeting.
• If invited to an Englishhousehold, it is appropriateto bring flowers (avoid whitelilies as they are reserved forfunerals), good wine, liquor,or chocolates.
• Make sure that gifts arenicely wrapped.
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Vietnam• Very simple gifts are sometimes
exchanged after a first meeting.• If invited to a Vietnamese
person’s house, it is appropriateto bring picture frames andsomething for the children ifthere are any.
• Gifts are not to be opened whenthey are received.
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