business contribution / social media / technology innovation company name contact center brand/name
TRANSCRIPT
![Page 1: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/1.jpg)
BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION
Company NameContact Center Brand/Name
![Page 2: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/2.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
INSTRUCTION
● This template should be used for the following categories : Business Contribution, Social Media, Technology Innovation.
● Template can be modified, subject to your company template or regulation.
● Please do not change the sequence of content to avoid misunderstanding of evaluators.
● All information and data that presented have to be in period of Jan to Dec 2014 or April 2014 to March 2015.
● Estimated time to present, include Question and Answer is 30 minutes per categories.
![Page 3: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/3.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
1.1 BACKGROUND
• Please describe the main reason as the background of this development program implementation, include opportunities or obstacles encountered.
![Page 4: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/4.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
1.2 OBJECTIVE
• Please describe the objective along with targets and indicators to be achieved for the implementation of this development program.
• Please select one or more of the following indicators as targets of the program: Corporate Competitiveness, Income or Profits, Decrease / Cost Savings, Customer Satisfaction, Employee Satisfaction.
![Page 5: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/5.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
2.1 CREATIVITY
• Please describe the creativities which has been implemented during implementation of this development program.
![Page 6: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/6.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
2.2 IMPLEMENTATION
• Please describe the type of activities and periods of implementation, which has been implemented to support the achievement of the program objectives.
![Page 7: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/7.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
2.3 KEY RESOURCES
• Please describe the role and involvement of the contact center, either in groups or individually in the implementation of this program.
• Please describe the level of resources is required during implementation of the program, both in terms of labor and cost.
![Page 8: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/8.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
3.1 RESULT
• Please describe the impact that has been generated from implementation of the program, in accordance with the purpose of implementation of development programs.
![Page 9: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/9.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
3.2 KEY PERFORMANCE INDICATORS
• Please explain comparative performance achievement, before and after the implementation of development programs.
Key Performance Indicators (KPI)
Before the program (by date)
After the program (by date)
KPI #1
KPI #2
KPI # …
KPI #n
![Page 10: BUSINESS CONTRIBUTION / SOCIAL MEDIA / TECHNOLOGY INNOVATION Company Name Contact Center Brand/Name](https://reader035.vdocuments.us/reader035/viewer/2022080915/56649d765503460f94a57bf0/html5/thumbnails/10.jpg)
THE BEST CONTACT CENTER INDONESIA 2015
4.1 ADDITIONAL INFORMATION
● Please provide any additional information as evidence that able to support the implementation of program. Supporting information can be provided in the form of videos or photographs or images.