business continuity management plan · the plan will be reviewed annually by the corporate team or...

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BUSINESS CONTINUITY

MANAGEMENT PLAN

UNIQUE REF NUMBER: AC/XX/068/V2.2 DOCUMENT STATUS: Approved by Audit & Governance Committee DATE ISSUED: July 2019 DATE TO BE REVIEWED: July 2020

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AMENDMENT HISTORY

VERSION DATE AMENDMENT HISTORY

D1.0 02/03/2016 Initial Draft

D2.0 10/03/2016 Revised after initial CCG review

V1.0 17/03/2016 Final Version

V2.0 24/05/2017 Full revision of plan – significant changes to layout

V2.1 23/08/2017 Amends following consultation with Director and Staff Forum

V2.2 03/10/2018 Incorporation of POD Business Continuity details

REVIEWERS This document has been reviewed by:

NAME DATE TITLE/RESPONSIBILITY VERSION

David Morris 02/03/2016 CSU D1.0

Sue Johnson 10/03/2016 Deputy Chief Finance Officer D2.0

Sue Johnson 17/03/2016 Deputy Chief Finance Officer V1.0

Emma Smith 24/05/2017 Governance Support Manager V2.0

Laura Broster 03/08/2017 Director of Communications and Public Insight V2.1



Brian Love 01/06/2019 Compliance Manager – Arden & GEM CSU V2.2

APPROVALS This document has been approved by:

NAME DATE VERSION

Audit Committee 17/03/2016 V1.0

Audit & Governance Committee 20/07/2017 V2.0

Audit & Governance Committee 18/07/2019 V2.2

N.B: the version of this policy posted on the intranet must be a PDF copy of the approved version. DOCUMENT STATUS

This is a controlled document. Whilst this document may be printed, the electronic version posted on the

intranet is the controlled copy. Any printed copies of the document are not controlled.

RELATED DOCUMENTS

These documents will provide additional information.

DOCUMENTS LOCATION

ICT Disaster Recovery Plan Dudley ICT Service , FMC

Fire Evacuation plan NHS Property Services – BHHSCC

Business Continuity Policy CCG Website & Intranet

Health & Safety Policy CCG Website & Intranet

Information Governance Policy CCG Website & Intranet

Risk Management Strategy CCG Website & Intranet

Local Security Policy CCG Website & Intranet

Civil Contingencies Act Internet

Pod Business Continuity Procedure Intranet

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Contents

1.0 Purpose of the Business Continuity Plan ....................................................................... 4

1.1 Aim ................................................................................................................................................. 5

1.2 Plan Scope .................................................................................................................................... 5

1.3 Plan Storage .................................................................................................................................. 6

1.4 Plan Review & Monitoring ............................................................................................................ 7

2.0 Activation and Escalation ................................................................................................. 7

2.1 Specific Potential Risks ................................................................................................................ 7

2.2 Alternative Bases/Incident Control Room ................................................................................... 8

2.3 Alerting Process for Staff & External Agencies .......................................................................... 9

2.4 Objectives .................................................................................................................................... 10

3.0 Command and Control .................................................................................................... 11

3.1 Crisis Management Team ........................................................................................................... 11

3.2 Roles and Responsibilities ......................................................................................................... 11

3.3 Emergency Pack ......................................................................................................................... 12

3.4 Communications Plan ................................................................................................................ 12

4.0 Response & Recovery .................................................................................................... 12

4.1 Recovery from Incidents ............................................................................................................ 13

4.2 Recovery Process ....................................................................................................................... 13

4.3 Leading and managing the recovery process CCG arrangements .......................................... 13

4.4 Activation of the Recovery Arrangements ................................................................................. 14

4.5 Handover Procedures ................................................................................................................. 14

4.6 Stand-Down Procedures ............................................................................................................. 14

4.7 Post-Business Continuity Incident Actions ............................................................................... 15

APPENDIX 1 ................................................................................................................................. 17

APPENDIX 2 ................................................................................................................................. 19

APPENDIX 3.................................................................................................................................. 25

APPENDIX 4.................................................................................................................................. 26

APPENDIX 5 .................................................................................................................................. 27

APPENDIX 6 ................................................................................................................................. 32

APPENDIX 7 ................................................................................................................................. 34

APPENDIX 8 ................................................................................................................................. 39

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1.0 Purpose of the Business Continuity Plan Dudley CCG’s vision is: “To promote good health and ensure high quality health services for the people of Dudley.”

Dudley CCG’s policy is to develop, implement and maintain a Business Continuity Management System (BCMS) that ensures that business critical functions are available and that the CCG is able to maintain acceptable levels of service and consistency in support of our vision and goals. The CCG will take all reasonable steps to ensure that the organisation can respond appropriately and continue to deliver key processes in the event of a disruption and can continue to respond to the needs of our population.

The scope of our BCMS will extend across the whole organisation and cover all our teams. All staff are expected to support and adhere to the BCMS and ensure that it becomes part of the way the CCG achieves its goals and priorities. The CCG will recognise when the BCMS needs review and updating and will work with its service provider to ensure that our business continuity policies, strategies and plans are updated on a regular basis, or when there are significant changes to the way the CCG meets its goals, or as a consequence of any deployment of the BCMS as the result of a disruption.

We invite all our colleagues to embrace the business resilience methodologies we employ as we work together to improve the health and healthcare within our local communities.

Paul Maubach Matthew Hartland

Chief Accountable Officer Chief Operating and Finance Officer

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1.1 Aim

This plan aims to define the strategic and tactical capability of Dudley CCG to plan for and respond to major business interruptions to enable Dudley CCG to continue its business prioritised activities at an acceptable predefined and agreed level. To achieve this aim Dudley CCG will adopt a system of Business Continuity Management (BCM). This system is delivered following the structures outlined and agreed in the Dudley CCG Business Continuity Policy. Business Continuity Management – is seen as the process by which Dudley CCG maintain and recovers its business and operational effectiveness against ‘risks and threats’ which if realised may materialise as serious business continuity incident and could ultimately escalate into a full scale Crisis or Situation.

Dudley CCG will:

1) Respond to a disruptive incident (incident management) 2) Maintain delivery of critical activities/services during an incident (business continuity) 3) Return to ‘business as usual’ (recovery)

Emergency Preparedness, Resilience and Response (EPRR) - Clinical Commissioning Groups (CCGs) are defined as Category 2 Responders under the Civil Contingencies Act 2004 (CCA), meaning that there is a duty to cooperate with the Category 1Responders. In addition to meeting legislative duties, CCGs are required to comply with guidance and framework documents, including but not limited to:

• NHS England Emergency Planning Framework 2015; • NHS England Core Standards for Emergency Preparedness, Resilience and Response 2015; • NHS England (Operating Framework) Everyone Counts: Planning for Patients 2015/16

This is achieved through the publication, testing and exercising of plans for critical functions and key services in accordance with the aforementioned guidance. Please refer to the CCGs Emergency Preparedness, Resilience and Response (EPRR) Policy. Accountable Emergency Officer (AEO) is Caroline Brunt, Chief Nurse. Senior Manager with responsibility for EPRR is Geraint Griffiths-Dale, Deputy Director of Commissioning

1.2 Plan Scope The following business function teams are covered by this plan:

Business Functions of the (organisation type) covered by this plan

Function Purpose

Commissioning

Management of CCG’s commissioning responsibilities

Communications and Public Insight

Protect organisation’s reputation

Ensure statutory duties to involve and report fulfilled

Ensure that FoI legislation adhered to

Maintain effective complaints service

Ensure production of Annual Report Ensure open channels of communication

Continuing/Intermediate Healthcare

Management of CHC process/Intermediate Care Services in Dudley including patient assessments

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Finance Reporting and forecasting financial data

Maintaining financial processes

Governance Management of Corporate Governance and Information Governance activities

for the CCG

IT

Develop and implement IT strategy

Facilitate CCG IT Strategy Board

Facilitate EMIS Development Board Point of contact and escalation point for day to day IT services provided by

Dudley Group of Hospitals FT Facilitate Vanguard IT subgroup

Management of third party infrastructure, systems and suppliers

Membership Development & Primary Care

To engage and develop CCG member practices and improve the quality of services provided within primary care

Business Support

Provision of administrative support to CCG teams

OD and HR OD - internal and external

HR functions Administration and office management

Performance & Contracting

Provide timely and accurate information and analysis for Board and senior management decision making

Ensuring robust contracting arrangements with providers

To ensure robust market research to inform the commissioning cycle

To ensure robust research governance for all CCG research

Quality & Safety Quality and safety assurance that providers deliver good quality and safe care

to the population of Dudley CCG

Safeguarding Support and advice to CCG

Lead safeguarding agenda across Dudley

Provide assurance that Safeguarding Governance is appropriate

Prescription Ordering Direct (POD) Team

Taking inbound and outbound calls

Call centre which handles requests for repeat prescriptions

Clinical Supervision provided by Pharmacist

To provide clinical support and supervision to POD operatives

To provide clinical support to patients To provide clinical support to other Healthcare Professionals

The following sites are covered within this business continuity plan:

Buildings occupied by the CCG’s staff and covered within this plan

Brierley Hill Health and Social Care Centre, Venture Way, Brierley Hill, DY5 1RU

Tiled House, 200 Tiled House Lane, Pensnett, West Midlands, DY5 4LE

1.3 Plan Storage An electronic copy of this plan with personal information removed is stored in the CCG’s publication scheme on the CCG’s website under ‘Our policies and procedures, policies and procedures relating to the conduct of business and the provision of services’: http://www.dudleyccg.nhs.uk/publication-scheme-v2/

A full version is stored within the CCG’s intranet http://intranet/dudleyccg.nhs.uk/

http://www.dudleyccg.nhs.uk/publication-scheme-v2/

http://intranet/dudleyccg.nhs.uk/

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Hard copies of this plan are stored by the: 1. Business Support Team, Brierley Hill Health and Social Care Centre 2. Governance Team, Brierley Hill Health & Social Care Centre 3. Chief Accountable Officer (at an offsite address) 4. Chief Operating & Finance Officer (at an offsite address) 5. Deputy Chief Finance Officer (at an offsite address) 6. All Directors (at an offsite address) 7. Consultant Pharmacist Primary Care Medicines Optimisation – POD and Pharmaceutical Public

Health Team PHHT(at an offsite address)

1.4 Plan Review & Monitoring The plan will be reviewed annually by the Corporate Team or in the event of a major change to the CCG’s objectives or activities or a deployment of the Business Continuity Plan. The plan will be reviewed annually by the Audit & Governance Committee where the outcome of the reviews of the plan will be reported by the Corporate Team. Monitoring and managing amendments and delegating or escalating actions required as a result of reviews will be the responsibility of the Corporate Team. Individual function Business Continuity Plans will be completed by the Corporate Team and signed off by Service Leads at least annually or whenever a variation is required.

2.0 Activation and Escalation This plan covers the alerting process, activation mechanism, roles and responsibilities of the Incident Manager, Crisis Management Team, guidance relating to Command, Control and Recovery. This plan is flexible and meant to be used as generic guidance in the response to a business continuity incident/interruption.

2.1 Specific Potential Risks The response to an emergency incident does not necessarily or automatically translate into the activation of the Business Continuity Plan, Incidents may cause temporary or partial interruption of activities with limited or long term impact. It is the responsibility of the Incident Manager and Crisis Management Team to establish the appropriate level of response. A local physical risk assessment is carried out annually in relation to the CCG bases and determines what the CCGs main risks could be:

Main

Loss of Facilities/Utilities and Buildings

Loss of Information Technology and Telecoms

Loss of staff Other

Flooding/Severe Weather

Infectious Diseases (e.g. Pandemic Flu)

Fire

Fuel Shortage

Industrial Action Action cards for each of the main potential risks are available in Appendix 2 For the purposes of decision making in the event of a business continuity incident Dudley CCG’s Chief Operating and Finance Officer has ultimate responsibility for either authorising staff to be sent home or

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to another location. In the absence of the Chief Operating and Finance Officer, the Chief Accountable Officer or the Chief Nurse can make the decisions for staff.

The Prescribing Ordering Direct (POD) team have in place a POD Business Continuity Procedure in place just for the team to work to in a Business Continuity situation. The document is undated in line with the CCGS master BC plan and is available on the CCG’s intranet. The process for activation is:MENT

The Incident Manager determines level of response using decision tree tool below:

Business as Usual - Predefined acceptable levels of service delivery. Recovery – This type of incident can be

recoverable through routine management via

local business continuity processes

Crisis Management - A time of instability in

which the impacts of an event(s) threatens the

CCG’s operations, survival or reputation.

2.2 Alternative Bases/Incident Control Room An alternative base for staff at Brierley Hill Health & Social Care has been identified as Stourbridge Health & Social Care Centre, John Corbett Drive, Stourbridge DY8 4JB which can house a maximum of 20 people and can be used on a rotational basis. This base will also be used as the Incident Control Room for

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the Crisis Management Team. All staff initially, will be expected to work from home via citrix. The strategy would be that all staff based at Brierley Hill Health & Social Care Centre would have an identified work base within one month of an incident either at Stourbridge Health & Social Care Centre, Tiled House, GP Practices or neighbouring CCGs.

EPRR statutory requirements state that all Incident Control Centre’s must be tested on a quarterly basis and evidence documented for the test, this is carried out with the support of the IT team.

Currently certain CCG ID Badges have been activated to enable access to Stourbridge Health & Social Care Centre, namely the identified Crisis Management Team, Business Support Team, Governance Team, POD team and the IT Team. Other ID badges will be activated as and when required. If the premises at Tiled House are inaccessible the staff will be re-located to Brierley Hill Health & Social Care Centre to hot desk or meeting rooms will be allocated as offices due to the confidential nature of their role. Therefore any meetings booked for these rooms would be affected and staff will be requested to source alternative location or re-arrange these meetings under these circumstances. Full details of the Incident Control Centre (ICC) are available in Appendix 3

2.3 Alerting Process for Staff & External Agencies Dudley CCG is part of the Black Country On-Call rota which means that someone from one of the four CCGs will be covering the Black Country and would be alerted to any incident occurring within the area. The On- Call person will escalate any incident to the Accountable Officer or Chief Operating & Finance Officer who will then decide whether to activate the plan and the Crisis Management Team. The composition of this team will dependent on the type and scale of the incident and its potential impact on the organisation. Staff Operational Managers will communicate to their staff and Board Members by the following methods:

Business hours – 9am – 5pm Managers will verbally or via email communicate information to staff on site or by telephone/mobile to those away from the office. Both methods will result in a follow up communication via email. Out of hours The Incident Manager or their deputy will contact all of the Senior Management Team and they will then be responsible for their team members and communicate information relating to the incident/business interruption and this will be followed up by an email. ** Should a senior manager be on leave and the deputy will need to be contacted.

External Agencies On being alerted, the Incident Manager should liaise with appropriate external agencies as listed below:

Dudley Metropolitan Borough Council (MBC)

Dudley Group Foundation NHS Trust (DGFT)

Dudley & Walsall Mental Health Trust (DWMHT) West Midlands Hospital – Ramsey Healthcare (WMH)

General Practices (GPs)

Malling Health Urgent Care Centre (UCC)

NHS 111

Full Contact Details of all External Agencies and Suppliers are available in Appendix 9. (PLEASE NOTE STAFF NUMBERS ARE SECURE AND ONLY ACESSIABLE TO THE CMT TEAM)

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If the incident is of sufficient impact it is important that the Crisis Management Team are convened as soon as possible whether this is at the Incident Control Centre (Stourbridge Health & Social Care Centre) or a virtual meeting via teleconferencing. Details of how to initiate a telephone conference is attached in Appendix 4.

2.4 Objectives To ensure the delivery of prioritised activities during a business continuity incidents/interruption. All activities identified under this category require immediate recovery.

Prioritised Activities Recovery Time

Objective

Team

POD operative taking prescription requests 1 DAY MM02

POD pharmacist processing requests 1 DAY MM04

Discharging patients from acute trust 1 DAY CI013

Managing incoming telephone calls and enquiries 1 DAY CI001

Maintain supplies of key goods and services for patients 1 DAY CI003

POD operative processing faxes 3 DAYS MM02

POD pharmacist contacting patients 3 DAYS MM05

Managing day to day IT issues, queries and requests 3 DAYS IT005

Completing patient assessments 3 DAYS CI012

Co-ordinating resolution of building maintenance issues (BHHSCC) 3 DAYS OM009

Co-ordinating resolution of building maintenance issues (Tiled House) 3 DAYS CI009

Payment Runs for BACS, Cheques, RFT's 3 DAYS FIN015

Management of Business Continuity Arrangements 3 DAYS GOV006

Reactive press 3 DAYS CPI018

Prepare and submit Area Team Assurance pack 3 DAYS PERF003

Monthly statutory Assurance returns to Area Team 3 DAYS PERF004

Prepare and submit statutory returns 3 DAYS PERF005

Approve Invoices 3 DAYS COM016

Co-ordinating, organising and recording activities including appeals, panel meetings & SITREP/MDT Meetings

3 DAYS

CI002

Approve requests for placements - mental health , learning disability and children

3 DAYS

COM017

Finance mandates/invoices for Providers 3 DAYS CI011

Answer complaints line 3 DAYS CPI009

Requisitioning and receiving all goods and supplies (BHHSCC) 3 DAYS OM004

Requisitioning and receiving all goods and supplies (Tiled House) 3 DAYS CI004

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3.0 Command and Control

3.1 Crisis Management Team The suggested membership of the Crisis Management Team is:

Accountable Officer

Chief Operating & Finance Officer / Deputy

Chief Nurse / Deputy

Director of Commissioning

Director of Communications & Public Insight

Director of Membership Development & Primary Care

Director of Organisational Development and HR

Business Continuity Lead

Loggist

3.2 Roles and Responsibilities The roles and responsibility action cards are available in Appendix 5. The Crisis Management Team are to:

Evaluate the extent of the situation and the potential consequence to business continence

Provide Dudley CCG Executive and stakeholders with reports of the scale of impact on normal services the incident has had

Maintain a decision log based on the response to the incident

Authorise the recovery procedure in order to maintain strategy prioritised activities

Liaise with users and stakeholders who may be involved with the incident

Order or obtain new or replacement equipment to deliver critical services if required

Maintain a log of costs incurred to maintain the services

Establish the return to normal working

The role of the loggist:

A debrief, inquiry or legal proceedings may occur after any incident and the recording of data and collection of information should be designed to assist in preparing the subsequent report on the actions taken by the Dudley CCG. With the Corporate Manslaughter Bill, Dudley CCG needs to ensure all decisions taken by the Crisis Management Team are accurately recorded by a Loggist. For this reason the CRISIS MANAGEMENT TEAM should ensure:

Their decision/actions are recorded/ logged by the Loggist at each of the CMT meetings

When mobile phones are used and decisions are not recorded, the content of the conversations should be written in the decision log where possible or alternative means of communication used to ensure these can be recorded.

The completed log sheets and any original documentation should be kept securely as it may be required in any subsequent debrief or inquiry. These log books need to be retained for 10 years and then may be destroyed.

All notes of meetings held by the CMT should be recorded/logged as they are being made to ensure their accuracy.

Template action logs and agendas are available in Appendix 6

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3.3 Emergency Pack There are two emergency packs available one based at Stourbridge Health & Social Care Centre and

one at Tiled House. The pack contains:

Business Continuity Plan

Business Continuity Policy & Strategy

Action sheets and

Stationary

IT equipment and cables

High Vis Jackets

First Aid Kit

Cordon tape

Extensions leads x 5

Cable covers The following kit has been assigned and is stored in the Communications Room at Stourbridge Health & Social Care Centre:

Cisco 3840 POE 48 Port Switch x 1

Brother 6180 Printer x 1

CISCO 7911 IP telephone x 2

Meraki - AP MR18 x 1

CAT 5 2M lead x 10

CAT 5 10M lead x 10

3.4 Communications Plan During a prolonged period of Business Continuity disruption the Incident Manager in collaboration with the Director of Communications & Public Insight will communicate with and update external partner organisations through various different appropriate methods depending on the situation. A Communications Plan and Process is held by the Communications Team and they would leave on this, however there is an electronic version available in the Business Continuity base folder on the shared drive.

4.0 Response & Recovery Once a Business Continuity Incident has been declared the Crisis Management Team need to devise a four phase recovery response to cover the following timescales:

Hours

24 Hours

48 Hours

7 Days

14 Days

1 month and longer

Following an incident Dudley CCG may need to undertake a number of organisational recovery activities which may include (but may not be limited to) some or all of the following:

Identifying appropriate support mechanisms which can be made available to staff and their families, recognising that staff may be affected directly by the incident through death, illness or disability

Staffing and resources to address the new environment

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Physical reconstruction of facilities

Reviewing key priorities for service provision and restoration

Financial implications, remunerations and commissioning agreements

Routine annual performance targets

Equipment or restocking of supplies The Crisis Management Team needs to pay specific attention to the Recovery Time Objectives outlined in the Business Impact Analysis of Dudley CCG which can be found in – Appendix 7

4.1 Recovery from Incidents When should recovery planning begin? Recovery should be considered from the beginning and not left until the Response phase is over. For example as people plan to run down or cease services to create capacity to deal with the emergency, it makes sense that they should also plan how to start them up again.

Recovery planning may be affected by the circumstances at the end of the emergency e.g. premises may be damaged, utilities may not function normally immediately, staff may not be able to work normally. The aftermath of the incident may also increase workload e.g. the need to monitor affected people or provide psychological support and there is likely to be a backlog of work resulting from the postponement of non- critical work.

4.2 Recovery Process

The process covers the following: Preventing the escalation of the impact of the emergency i.e. restoring services as quickly as possible, prioritising those which are most important to the organisation

Restoring the well-being of individuals, infrastructure etc

Restoring targets, governance arrangements, financial management

Considering opportunities created by the emergency e.g. for identifying and implementing improvements

Recording information to ensure lessons learned and experiences are available for the future.

The process will need to be phased in a sustainable way taking account of the needs of the workforce, who themselves may need to recover from the incident i.e.

Numbers of members of staff available to return to work at any time

A phasing in period to allow the resumption of normal services, depending on the residual skills and resources available

Provision of psychological support to staff

Recruitment at a potentially difficult time

Ensuring all buildings are adequately cleaned, sanitised and otherwise made ready for the resumption of services

Dealing with depleted supplies and necessary maintenance or replacement of facilities/equipment.

4.3 Leading and managing the recovery process CCG arrangements Within the CCG, recovery will be included on the agenda of the Crisis Management Team. The guiding principle will be to prioritise the re-introduction of services depending on the impact on the organisation.

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The re-introduction of performance targets needs to recognise that there may be a loss of skilled staff and their experience. Also people who have been working under acute pressure for prolonged periods are likely to require rest and continuing support

Examples of additional issues that may need to be managed as part of the recovery process

High levels of staff absence – potential bereavement or exhaustion

Staff anxious, confused and worried (psychological impact)

Consequences of risks being taken

Consequences of civil disorder e.g. vandalism to premises

Consequences of disruption to daily life in some incidents – education, transport, utilities etc as other organisation try to restore normality

Financial consequences of pandemic

Disruption of internal infrastructure, IT, facilities, cleaning

4.4 Activation of the Recovery Arrangements The Crisis Management Team will determine the time for the decision of the CCG “stand down” from emergency procedures. This decision will not necessarily coincide with receipt of notification of stand down by other agencies including other NHS organisations if the incident is more widespread. The Crisis Management Team will assess the impact of the incident on the CCG services and, if appropriate, use the organisation’s Business Continuity plan to ensure that NHS service provision is maintained.

4.4.1 All staff that has been asked to stand by awaiting further instructions should be informed that the incident is over.

4.4.2 Before stand down, the Incident Manager will nominate an individual to continue to monitor any on- going issues following the incident.

4.4.3 Following stand down the Incident Manager will arrange debriefing sessions and support for staff involved in the incident where needed. The content of the debrief will be set by the Incident Manager and the session will be facilitated by the CCG Business Continuity Lead.

4.4.4 The Incident Manager will ensure that counselling support is available for staff throughout the incident (where possible) and afterwards.

Following an incident the CCG management will meet to discuss how to deal with the backlog created by the incident reviewing recovery arrangements outlined in the CCG business continuity plan due to suspension of any service, and any affect it may have the CCGs ability to deliver its services and continue to meet targets. Additional staffing may be required to cover the backlog whilst operating a normal service to current service users.

4.5 Handover Procedures In a prolonged incident it may be necessary for additional members to be brought in to cover the roles of the Crisis Management Team, these are identified as deputies in Section 3 of this plan and if unavailable additional suitable senior management can be called from the Incident management support list. When the changeover staff arrives ensure that adequate time is given to the handover to ensure all actions completed thus far are communicated to the covering team. It is recommended that this is provided in the form of a briefing which includes the key issues and actions covered until this point.

4.6 Stand-Down Procedures

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The Incident Manager in agreement with the other members of the Crisis Management Team and appropriate operational managers and staff will decide when to stand down. After ensuring that the business continuity incident has been resolved, the Incident Manager will be responsible activating the cascade of the stand down message to all staff and agencies involved using communication cascade call trees. Prior to the stand down being agreed it is essential that all recovery issues and actions are agreed and activated to assist in the return to normal working arrangements.

4.7 Post-Business Continuity Incident Actions

1) Ensure internal debriefs are conducted as soon as possible after the incident led by the Business Continuity Manager.

2) Contribute and participate in any NHS England de-briefs if required to do so. (Take the decisions and actions log to confirm accuracy of reported actions)

3) Reports

a. Complete serious untoward incident (SUI) reports if appropriate

b. Obtain relevant logs/reports from staff

c. Complete and submit de-brief forms

d. Write a short incident report include learning points and recommendations

e. Circulate lessons learned to Crisis Management Team and the Business Continuity Manager for assimilation into the revised corporate BC plan

4) Implement Recovery Plans for areas where non-critical work was suspended to redeploy staff into critical services where necessary. Operate a system to deliver the backlog of work along with current workload issues to assist in the return to normal working.

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APPENDICS:

Appendix 1 – Crisis Management Team Plan Appendix 2 – Action Card Checklists Appendix 3 – Incident Control Room Details Appendix 4 – Teleconference Details Appendix 5 – Role and Responsibilities Action Cards Appendix 6 – Templates Appendix 7 – Full Business Impact Assessments Appendix 8 – Loggists Appendix 9 – Contact List

DOCUMENT LOCATIONS:

Business Continuity Base Folder J Drive/Dudley CCG/@Governance/#Corporate Governance/Business Continuity/#Business Continuity Activation Plan

Safe Inventory Checklist J Drive/Dudley CCG/@Governance/#Corporate Governance/Business Continuity/#Business Continuity Activation Plan

Contact Lists Electronically J Drive/Dudley CCG/@Governance/#Corporate Governance/Business Continuity/#Business Continuity Activation Plan/Contact Lists

Proposed Timetable for the Management of Business Continuity Process J Drive/Dudley CCG/@Governance/#Corporate Governance/Business Continuity/Training & Testing/Training Plan 2019 - 2020

APPENDIX 1

APPENDIX 2

CHECKLIST

MANAGING THE LOSS OF PREMISE

Having been alerted, you now need to consider what actions need to be taken. Use this action card as a checklist, but keep an accurate record of messages received or given on your personal log sheet.

1) On being alerted, confirm current situation with the caller

2) Incident Manager/Loggist:

Commence preparation of Incident Log

Identify activities immediately affected by the disruption

Review key functions at regular intervals as listed in the department/ service BIA, to ensure all critical and essential services are continuing

Where there is disruption to service delivery/ functions, inform the appropriate Director

3) Incident Manager

Assess key risks and the likely duration of the incident

Assess damage to actual CCG assets and inform AO/COFO

Identify what mitigating actions are currently in place

Inform the Accountable Officer or Director On Call

Work with Community Health Partnerships pre disruption to identify suitable LIFT premises from within the existing estate for occupation on an interim basis post disruption (including GP Premises)

Agree alternative work arrangements/ arrange for non-prioritised staff to support the prioritised activities or take annual leave

Inform all staff – initiate call cascades

Liaise with Communications Team to alert key stakeholders and other interested parties

4) Resources

Incident Manager to liaise with Accountable Officer/ Chief Officer regarding extra resources required; i.e. staff/ equipment

Incident Manager to assess damage to actual CCG assets and inform AO/CO

5) Health & Safety / Risks

Ensure the health and safety of all staff is upheld at all times

Implement action plan to address issues arising from Physical Risk Assessment

6) Recovering considerations and actions

Consider restoration timescales for suspended activities

Post Incident Debrief

Prepare post incident report and document lessons learnt and policy review

Communication with interested parties on ‘return to normal’

7) At the end of the incident

Document all the discussions and actions and file according to Records Management Policy

CHECKLIST

MANAGING THE LOSS OF DATA/VOICE



2) Incident Manager/Loggist:



Review key functions at regular intervals as listed in the department/ service BIA, to ensure all critical and essential services are continuing

Where there is disruption to service delivery/ functions, inform the appropriate Director

3) Incident Manager

Assess key risks and the likely duration of the incident

Assess damage to actual CCG assets and inform AO/COFO

Identify what mitigating actions are currently in place

Inform the Accountable Officer or Director On Call

Work with Community Health Partnerships pre disruption to identify suitable LIFT premises from within the existing estate for occupation on an interim basis post disruption (including GP Premises)

Agree alternative work arrangements/ arrange for non-prioritised staff to support the prioritised activities or take annual leave

Inform all staff – initiate call cascades

Liaise with Communications Team to alert key stakeholders and other interested parties

4) Resources

Incident Manager to liaise with Accountable Officer/ Chief Officer regarding extra resources required; i.e. staff/ equipment

Incident Manager to assess damage to actual CCG assets and inform AO/CO

5) Health & Safety / Risks

Ensure the health and safety of all staff is upheld at all times

Implement action plan to address issues arising from Physical Risk Assessment


Consider restoration timescales for suspended activities

Post Incident Debrief

Prepare post incident report and document lessons learnt and policy review

Communication with interested parties on ‘return to normal’


Document all the discussions and actions and file according to Records Management Policy

CHECKLIST

MANAGING THE LOSS OF STAFF

Having been alerted, you now have to consider what actions are needed. Use this Action Card as a checklist, but keep an accurate record of messages received or given on your personal log sheet.


2) Incident Manager/Loggist



To ascertain current staffing levels and identify staff available

Assess current risks and actions being taken to mitigate these

3) Line Managers

To ascertain current staffing levels and identify staff available

Assess current risks and actions being taken to mitigate these

4) Incident Manager

Identify each department’s time sensitive activities at that moment

Authorise for staff to work at home or at an alternative location

Authorise for part time staff to work additional hours/accrue time in lieu as required

Authorise annual leave if/as required

Authorise overtime if/as required

Authorise use of interim staff

In all above, liaise with the finance department

5) Health & Safety

Incident Manager to assess the potential duration of the incident and arrange for alternate staff to take over at an agreed time if incident is prolonged


Consider interim staff use until situation stabilises

Consider overtime until all non-critical/ suspended activities have been fully restored


Deliver hot debrief for the staff involved

Prepare post incident report

Consider if situation is short or long term, if long term, consider

Contract reviews, and recruitment

APPENDIX 3

INCIDENT CONTROL ROOM 3RD FLOOR - STOURBRIDGE HEALTH & SOCIAL CARE CENTRE, JOHN CORBETT DRIVE, STOURBRIDGE DY8 4JB

The areas shaded out are the bookable rooms that have been allocated to Dudley CCG as

part of the Business Continuity Plan. This is the 3rd Floor of SHSCC

CONTACTS: David Passey Area Property and Asset Manager, CHP T: 07944 795458 E: [email protected] Diane Malkin Tenant Liaison Manager, CHP T: 07375073888 E: [email protected]

mailto:[email protected]

mailto:[email protected]

Telephone Conferencing Facility

To enact the Telephone Conferencing Facility someone (preferably someone from the Business Support Team) will need to have access to a CICSO phone.

The telephone conference facility should therefore be able to be carried out from someone based at Stourbridge Health & Social Care Centre, Tiled House or a GP practice.

APPENDIX 4

Process:

1) Notify the people involved in the call of the “external number” they need to dial and at what time – see below

2) Put the phone on speaker

3) Press ‘more’ and ‘meet me’

4) Type in the conference call “set up” number – see below

5) You will hear a beep when people join

“External Number” to Call Number to “set up” call

01384 323298 63298

APPENDIX 5 ACTION CARD 1

INCIDENT MANAGER

NOMINATED PERSONS ROLES

To receive calls from On Call Director for the Black Country To conduct a further risk assessment if required To escalate the incident as appropriate Undertake the role of BC Incident Response Lead

To act as spokesperson for the service at strategic meetings and for media interviews


1) On being alerted to an incident, confirm details of current situation with the notifying manager.

2) Obtain further information

Ascertain steps being taken to mitigate impact

Liaise with notifying manager on how best to resolve the situation

Put in place plans to receive updates until incident resolves

Close the log once management of the incident has been completed

3) Declare Business Continuity Incident if necessary

Trigger Sheet

Business Continuity Incident declared

Business Continuity Incident (Standby)

4) Undertake role of Incident Manager

Commence Incident Log to record all information relating to this incident

5) Alerting others – request activation of call out cascade

6) Request activation of Crisis Management Team

Utilise Business Continuity Plan for generic response

Prepare first agenda for the Incident Management Team

7) Chair initial meeting of Incident Response Team

Appoint Loggist

Ensure an accurate Decisions and Actions Log is kept of meetings

8) Inform key stakeholders as appropriate

9) Activate the Recovery Incident Team

10) Acting as spokesman

Work in conjunction with/ take advice from the Communication Team

11) Health & Safety

Assess the potential duration of the incident and the requirement for another director to take over responsibilities at an agreed time


ACTION CARD 2

CRISIS MANAGEMENT TEAM


1) On being alerted to an incident, confirm details of current situation with incident manager

Obtain service BCP

Commence Incident Log and update throughout incident

2) Communicate the details of your incident to your service/ department staff

Inform staff to obtain staff Action Card

Provide regular information to staff and ensure staff provide regular update to you

3) Impact assess the incident on the critical functions of your service or department

Collate information with staff with regards to your department

Identify steps being taken to mitigate the effects

4) Prioritise critical and essential functions within your department

Review key functions at regular intervals as listed in the department/ service BIA, to ensure all critical and essential services are still running

Where there is a disruption to service/ functions being delivered, inform BC Accountable Officer as directed

5) Communication

Communicate with BC Accountable Officer as requested to keep them updated of how the incident develops

Inform BC Lead of any resource requirements e.g. staff or equipment

6) Health & Safety

Assess the potential duration of the incident and the requirement for another person to take over the responsibilities at an agreed time


Hand the log book to the BC Accountable Lead once the incident has closed and you are no longer the manager if this is a prolonged incident

Liaise with the BC Accountable Lead re attending a debriefing of incident

Consider Hot debrief for your staff

ACTION CARD 3

STAFF

Having been alerted, you need to consider the following actions. Use this action card as a checklist.

1) On being alerted to an incident, confirm details of current situation with incident manager

Obtain service BCP if required to do so by your Line Manager

2) Impact assess the incident on critical functions you perform

Collate information as requested by or with your manager relating to your service or department

Identify any disruption that is likely to your key functions

Identify steps that are being taken to mitigate the effects

3) Prioritise critical and essential functions within your department

Review and prioritise key functions to be carried out at regular intervals with agreement of your Manager as listed in the department/ service BIA, to ensure all critical and essential services continue.

Where there is a disruption to service delivery / functions, inform the service lead and BC Lead as directed

4) Communication

Communicate with your manager regularly or as requested and keep them updated on how the incident is affecting your key function

5) Resources

Inform your manager of any additional resource requirements e.g staff or equipment

6) Record Keeping

If requested to do so, obtain a log book from the Business Continuity Plan and complete as necessary

Hand the log to your BC Lead/ Incident Manager once the incident has closed or you are no longer working

7) Health & Safety

Assess the potential duration of the incident and the requirement for another person to take over the responsibilities at an agreed time


Liaise with the BC Accountable Lead re attending a debriefing of incident

ACTION CARD 4

LOGGIST

NOMINATED PERSONS ROLES

To maintain an accurate combined log of messages received by incident mangers

To maintain an accurate combined log of decisions and

actions taken by incident managers

1) Agree roles and immediate action with Incident Manager

2) Ensure that all managers are keeping accurate individual logs

3) Compile a combined log of messages sent and received

4) Compile a combined log of decision and actions agree by the Crisis Management Team

5) Ensure all complete logs are signed and date and that pages are numbered

6) Health & Safety

In agreement with the Incident Team Manager, assess the duration of the incident and the requirement of another loggist to take over responsibilities at an agreed time, A new loggist should sign and date a new log sheet


Hand the log book to the Business Continuity Lead/ Incident Manager once the incident has closed or you are no longer acting as a loggist

Liaise with the BC Lead/ Incident Manager re attending a debrief of the incident

APPENDIX 6

INITIAL MEETING OF THE CRISIS MANAGEMENT TEAM

A G E N D A

Incident

Venue / Time

1. Confirm the chair and identify who will log issues and agreed actions for the meeting.

2. Create a common understanding of the emergency and the impact on the Dudley CCG.

3. Agree and prioritise the matters for urgent decisions.

4. Agree tasks and who will lead on them.

5. Establish communication and information links with other command levels.

6. Consider the media strategy and messages to staff and other stakeholders.

7. Identify and prioritise the strategic/tactical risks.

8. Consider longer term operational issues.

9. Agree frequency of meetings if future meetings necessary

10. Agree authorisation of expenditure

11. Any Other Business.

12. Date and Time of Next Meeting

INITIAL MEETING OF THE CRISIS MANAGEMENT TEAM

A C T I O N L O G

Date Time Decision/Action Taken By Whom Update Cost Incurred?

34

APPENDIX 7

Dudley CCG

Key Process Listing by Order of Recovery and Recovery Time Objective

No Process Ref

Process RTO

1. MM01 POD operative taking prescription requests 1 DAY

2. MM04 POD pharmacist processing requests 1 DAY

3. CI013 Discharging patients from acute trust 1 DAY

4. CI001 Managing incoming telephone calls and enquiries 1 DAY

5. CI003 Maintain supplies of key goods and services for patients 1 DAY

6. MM02 POD operative processing faxes 3 DAYS

7. MM05 POD pharmacist contacting patients 3 DAYS

8. IT005 Managing day to day IT issues, queries and requests 3 DAYS

9. CI012 Completing patient assessments 3 DAYS

10. OM009 Co-ordinating resolution of building maintenance issues 3 DAYS

11. CI009 Co-ordinating resolution of building maintenance issues 3 DAYS

12. FIN015 Payment Runs for BACS, Cheques, RFT's 3 DAYS

13. GOV006 Management of Business Continuity Arrangements 3 DAYS

14. CPI018 Reactive press 3 DAYS

15. PERF003 Prepare and submit Area Team Assurance pack 3 DAYS

16. PERF004 Monthly statutory Assurance returns to Area Team 3 DAYS

17. PERF005 Prepare and submit statutory returns 3 DAYS

18. COM016 Approve Invoices 3 DAYS

19. CI002 Co-ordinating, organising and recording activities including appeals, panel meetings & SITREP/MDT Meetings 3 DAYS

20. COM017 Approve requests for placements - mental health , learning disability and children 3 DAYS

21. CI011 Finance mandates/invoices for Providers 3 DAYS

22. CPI009 Answer complaints line 3 DAYS

23. OM004 Requisitioning and receiving all goods and supplies 3 DAYS

24. CI004 Requisitioning and receiving all goods and supplies 3 DAYS

25. GOV001 Management of Governing Body & Supporting Structures 3 DAYS

26. FIN003 Prepare, submit and publish Annual Report and accounts 3 DAYS

27. QUA003 Serious Incident Management for Providers and the CCG 3 DAYS

28. OM007 Receiving key data and information and disseminating appropriately 3 DAYS

29. CI007 Receiving key data and information and disseminating appropriately 3 DAYS

30. OM006 Managing diaries and appointments 3 DAYS

35

31. CI006 Managing diaries and appointments 3 DAYS

32. CPI001 Manage the Freedom of Information process 3 DAYS

33. MEM001 Managing the implementation of the primary care development strategy, including leading task and finish project groups 1 WEEK

34. CPI013 Global emails - maintaining list and communicating with Groups 1 WEEK

35. QUA008 Attendance at HCAI meetings/OPH liaison 1 WEEK

36. QUA012 Root Cause Analysis of very serious incidents (table top reviews/ 72 hour briefs) 1 WEEK

37. FIN002 Prepare financial plans/set budgets 1 WEEK

38. OM008 Provision of day to day secretarial services 1 WEEK

39. CI008 Provision of day to day secretarial services 1 WEEK

40. OM010 Managing the deployment of the team 1 WEEK

41. PERF012 Data and Analytical Requests from any stakeholder including media 1 WEEK

42. CI010 Managing the deployment of the team 1 WEEK

43. FIN008 Order and manage cash 1 WEEK

44. PERF007 New Contract build or Contract renewal for all Commissioned Services 1 WEEK

45. COM005 Prepare Operational Capacity and Resilience Plan 1 WEEK

46. FIN001 Financial reporting to NHS England, CCG Board & Committees and other statutory bodies 1 WEEK

47. COM002 Prepare and publish Operational/Strategic Plans 1 WEEK

48. PERF008 Preparation and collation of papers for Contract Review Meetings 1 WEEK

49. SG012 Gain oversight of serious safeguarding incidents in provider organisations 1 WEEK

50. PERF011 Transactional Contract enactment (variations, queries, issue of notices and monitoring and reporting) 1 WEEK

51. OD001 Vanguard - MCP Development 1 WEEK

52. OM002 Co-ordinating, organising and recording activities including Board and Committee meetings 1 WEEK

53. SG003 Deliver advice and guidance to health staff across the CCG and provider organisations 1 WEEK

54. SG011 Delivery of health overview reporting in cases of Serious Case Reviews and Domestic Homicide reviews 1 WEEK

55. FIN009 Maintain and disburse petty cash 1 WEEK

56. CPI024 Update information messages on website 1 WEEK

57. FIN006 Generating and inputting income and payment requests 1 WEEK

58. CPI019 Responding to requests for Parliamentary Briefings 1 WEEK

59. GOV002 Corporate Governance & Statutory Support 1 WEEK

60. FIN005 Monthly monitoring and forecasting against financial and activity budgets 1 WEEK

61. PERF009 Prepare and submit performance reports to the Collaborative Forum 1 WEEK

62. MEM004 Managing membership development activities including the co-ordination of membership and locality meetings 1 WEEK

63. QUA006 Preparation for and attendance at Announced and Unannounced visits 1 WEEK

64. OM001 Managing incoming telephone calls and enquiries 1 WEEK

65. QUA002 Preparing and reporting to Quality and Safety Committee 1 WEEK

66. GOV005 Management of IG Arrangements incl Services from CSU 1 WEEK

36

67. COM004 Contribute to the development of the Joint Strategic Needs Assessment 1 WEEK

68. MEM006 Primary Care Contracts Management Process 1 WEEK

69. PERF010 Coordinate Contract negotiations with Providers 1 WEEK

70. FIN007 Monitor, progress and authorise requisitions, orders and non POs 1 WEEK

71. CPI011 Proactive press releases 1 WEEK

72. PERF001 Performance reporting to Finance and Performance Committee and Board 1 WEEK

73. FIN013 Maintain key financial controls and authorised signatory lists 1 WEEK

74. CPI008 Manage the complaints process 1 WEEK

75. COM003 Ensure appropriate consultation takes place in relation to the development of plans 1 WEEK

76. COM007 Agree contracts with service providers 1 WEEK

77. PERF006 Ad-hoc analysis supporting other CCG functions 1 WEEK

78. COM008 Develop business cases to support developments for approval by Commissioning Development Committee 1 WEEK

79. COM015 Report on Individual Funding Requests 1 WEEK

80. SG001 Reporting to Quality and Safety Committee 1 WEEK

81. SG002 Delivering safeguarding supervision 1 WEEK

82. CPI021 Writing the Annual report 1 WEEK

83. COM006 Develop CQUINs, KPIs and service specifications for inclusion in contracts 1 WEEK

84. OD010 Planning and implementing the process of enabling change management, responsiveness and resilience building 1 WEEK

85. GOV004 Management of Corporate Records & Documents incl Publication Scheme 1 WEEK

86. SG007 Preparation and undertaking of audit of safeguarding and Looked After Children arrangements across the borough 1 WEEK

87. CPI022 Update social media 1 WEEK

88. FIN014 Financial governance including liaison with auditors 1 WEEK

89. CPI016 Posters/design work 1 WEEK

90. HR003 Advise variations to payroll provider 1 WEEK

91. GOV003 Management of Corporate & Operational Risk 1 WEEK

92. OD011 Planning and implementing talent management initiatives 1 WEEK

93. FIN004 Prepare and submit statutory returns 1 WEEK

94. SG005 Managing escalation process when professional disagreements occur 1 WEEK

95. CI005 benchmarking activity reports 1 WEEK

96. CPI002 Duty to involve patients and public in commissioning decisions 1 WEEK

97. SG010 Development of safeguarding processes/pathways and policies 1 WEEK

98. CPI005 Patient and Public Engagement Forums (POP, HCF and PPG) 1 WEEK

99. QUA016 Updating Quality and Safety risk register 1 WEEK

100. HR004 Recording staff absence 1 WEEK

101. FIN011 Enter journals for accounting corrections and accruals 1 WEEK

102. QUA004 Provide advice and guidance to governance team at DGFT & other providers 1 WEEK

37

103. OD007 Succession planning 1 WEEK

104. SG004 Preparation of CCG safeguarding reports 1 WEEK

105. SG013 Reporting to Local Safeguarding Boards 1 WEEK

106. SG014 Reporting to NHSE West Midlands regional meetings 1 WEEK

107. COM009 Prepare agenda and supporting documentation for Clinical Development Committee 1 WEEK

108. COM010 Prepare any other reports required by Board 1 WEEK

109. MM03 POD operative contacting patients 1 MONTH

110. MEM005 Manage relationships and co-ordinate activities of member practices 1 MONTH

111. COM014 Ensure performance reporting in relation to urgent care and the operation of integrated services 1 MONTH

112. QUA001 Preparation of agenda, minutes and action log for CQRMs x 5 1 MONTH

113. COM001 Prepare and publish commissioning intentions 1 MONTH

114. QUA009 Attendance at Mortality Reviews 1 MONTH

115. QUA005 Preparation of Quality and Safety Committee Reports 1 MONTH

116. QUA014 Reporting to Sub Regional Team meetings 1 MONTH

117. SG009 Consideration and advice regarding provider safeguarding arrangements via CQRM 1 MONTH

118. HR005 Staff recruitment 1 MONTH

119. COM011 Review and evaluate new service developments as necessary 1 MONTH

120. COM012 Contribute to contract review, clinical quality review and service development meetings 1 MONTH

121. COM013 Other contract review meetings 1 MONTH

122. FIN012 Review balance sheet and control account reconciliations 1 MONTH

123. HR001 Maintain ESR for CCG 1 MONTH

124. IT003 Delivery of IT programmes for GP premises 1 MONTH

125. IT008 Co-ordinate and facilitate Vanguard IT programme 1 MONTH

126. HR002 Maintain staff personal files for CCG 1 MONTH

127. QUA015 Completion of Exception Report 1 MONTH

128. CPI006 Patient Experience Monitoring/ reporting 1 MONTH

129. CPI007 Reporting to CCG committees 1 MONTH

130. CPI020 Writing and distributing the stakeholder newsletter 1 MONTH

131. OM003 Maintain supplies of key goods and services 1 MONTH

132. SG015 Preparation of agenda/minutes for Safeguarding Health Forum 1 MONTH

133. CPI014 topic briefings 1 MONTH

134. MM01 POD 1 MONTH

135. MM02 Data Processing 1 MONTH

136. MM03 Availability / Access for expert advice 1 MONTH

137. MM04 Access MI resources (IT) 1 MONTH

138. MM05 Clinical roles/ support 1 MONTH

38

139. MM06 Meeting attendance 1 MONTH

140. MM07 Approvals of payments - SBS 1 MONTH

141. MM08 Contractors for PBP work 1 MONTH

142. MM09 Medicine relating training 1 MONTH

143. MM10 Safeguarding and Quality & Safety 1 MONTH

144. MM11 CAS Alerts and MHRA Alerts 1 MONTH

145. IT009 Account management of third party infrastructure and systems suppliers 1 MONTH

146. OD006 Planning and execution of continuous maturing of the organisation's knowledge and understanding of the local community and its needs

1 MONTH

147. IT004 Planning CCG office IT capability 1 MONTH

148. SG008 Preparation and delivery of training to CCG and member staff 1 MONTH

149. IT006 Maintain compliance to national IT strategies 1 MONTH

150. IT007 Preparation of option papers 1 MONTH

151. CPI012 Prospectus - writing and producing 1 MONTH

152. CPI017 Updating intranet and web 1 MONTH

153. CPI023 Annual General Meeting 1 MONTH

154. QUA017 Attendance at Governance Assurance Visit 1 MONTH

155. QUA018 Attendance at Quality Surviallnce Group 1 MONTH

156. SG006 Preparation of safeguarding briefings to GP members 1 MONTH

157. IT010 Maximising usage and capability of EMIS and other primary care systems 1 MONTH

158. QUA013 Attendance at DONS Sub Regional team meeting to ensure that best practice recognised and adopted 1 MONTH

159. CPI004 Feet on the Street video blog 1 MONTH

160. IT001 Facilitate IT strategy and EMIS development boards 1 MONTH

161. IT002 Monthly reporting to appropriate committees 1 MONTH

162. OD005 Planning and execution of continuous development for the organisation's ability to deliver its ambitions 1 MONTH

163. OD008 Individual development 1 MONTH

164. OD009 Enhancing congruence among organisational structure, process, strategy, people and culture 1 MONTH

165. FIN010 Raise invoice requests and approve credit notes on SBS 1 MONTH

166. CPI015 Committee papers and admin to Comms &Engagement Committee 1 MONTH

167. OM005 Making travel arrangements 1 MONTH

168. QUA010 Working up pathways and policies for Quality team processes 1 MONTH

169. OD012 Implementation of the CCG OD Plan 1 MONTH

170. CPI003 Duty to report on involvement of people in decision making 1 MONTH

171. OD004 Planning and execution of continuous development of the Governing Body, clinical leaders and staff team 1 MONTH

172. QUA007 Attendance at Contracting and SDIP meetings 1 MONTH

39

APPENDIX 8

LOGGISTS – DUDLEY CCG (MAY 2019)

Loggist Name Title Training Received

Emma Smith Governance Support Manager 2010

Maria Prosser Communications and Public Insight Support Officer 2019

Gail Lowe Commissioning Secretary 2019

Tiff Fear PA to Head of Primary Care 2019

Sharon Worton Business Support Officer 2019

Sarah Kite PA to the Chief Nurse 2019

40

APPENDIX 9

Dudley CCG Contacts List is a confidential document that is available to the Crisis Management Team.