business continuity and disaster recovery for the modern office
TRANSCRIPT
Managing in a
Dawn Simpson, VP of Market Development
Trivalent Group
Disaster
Business Continuity vs. Disaster Recovery
Introducing The Modern OfficeWhy Plan?
What About the CloudWhat Happens in a Disaster
Outcomes
Agenda
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Copyright Framework IT 2008
Business Continuity Management (BCM) Business Continuity Management is defined as a
holistic management process that identifies potential impacts that threaten an organization and provides a framework for building resilience with the capability for an effective response that safeguards the interests of its key stakeholders, reputation and value creating activities.
The ability to maintain operations/services in the face of a disruptive event
Disaster Recovery Plan The ability to respond to an unplanned interruption
and implement a technology and communications recovery plan and successfully restore an organization's critical operational functions
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The Evolution of the Modern Office
The technology infrastructure that supports your business is made up of many “single points of failure”. It is complex and getting more complex (and expensive) to manage, grow, and control.
And as our dependency on this infrastructure grows – so do our risks when it is down. Businesses need a solution that prevents issues and thereby mitigates risks.
Remote Monitoring and
Automation
Telepresence
Storage, Backup and Disaster Recovery
Email Managementand Administration
Voice Networking -
VoIP
Printer Management
Digital Signage
Help Desk
Hardware as a Service (HaaS)
SurveillanceSecurity
Co-Managed IT
Vendor Management
Infrastructure
Professional Services
Software as a Service (SaaS)
Not only is the Modern Office complex…
Server crashes
Application malfunction
Accidental deletions
Rogue upgrades, patches, code revisions
Broken connections
Hackers – Cyber Attackers
Virus outbreaks
Loss of power
In a nutshell…humans
On top of it all you need tools to prevent issues like:
What about the Cloud?
Office 365Hosted Mail Solutions
Reflexions – Mail bagging and anti-SPAM solutionsBIASurvivor DR/BC Planning Portal
Other Productivity Applications – Salesforce, Netsuite etc.
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Why My Business Does Not Have a Business Continuity/Disaster Recovery Plan
“As explained by Business Owners”
My Business doesn’t really need one! We’re too small – only the ‘big’ guys need that
It is too expensive and time consuming! I don’t know where to start! We tried but had no idea what to do!
4 Reasons
Failing to plan is planning to fail…
BIASurvivor rule of thumb to complete Version V1.0 of your BCP
40 hours plus one hour per Knowledge Worker
So what happens in a disaster? (either large or small!)
Over the course of a year, one of our customers and their parent companies experienced:
Power Outages Data Line/Hardware Failures Tornado Blizzard Hurricane Nuclear Power Meltdowns …And one of THEIR customers had a data center fire …
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2 1
Having a backup is your “Rainy” day Disaster Recovery – Because computers (and other things connected to them) are unpredictable…
Servers seem to multiply like rabbits…that’s a good thing when you are growing your business!
…unless of course they crash…
You go to your backup system…Right?
* What is the value of your data?
Exercise: Have BOTH Business Stakeholders and IT complete and then look for gaps
Consider this…
A 2 Page MS Word File is 30,000 bytes Average 100 pieces of paper per filing
inch A 4 Drawer Filing Cabinet has 116
inches of filing space A 4 drawer filing cabinet contains
11,600 pieces of paper A 1 GB USB Drive = 6 filing cabinets of
documents
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Companies will likely go out of business if they lose their data…
A recent Gartner Group study discovered that, of companies experiencing a “major loss” of computer records, 43 percent never reopened, 51 percent closed within two years of the loss, and a mere 6 percent survived over the long-term.
hint: 3-5 days
What is the average time to restore one server after a hardware failure?
Q.
Will typical recovery work formy business?
What is the cost of Downtime ?
The Payoff
Your plan is never finished … At best it is
ready
