business communications and lan infrastructure€¦ · uk and beyond. page 3 always in front...

BusinessCommunicationsand LANInfrastructure

+44 (0)20 7075 1400 www.g3comms.com

Connect with the bestG3 plans, implements and manages converged

communication solutions that help businesses

work smoother, faster and smarter. Working in

partnership with the world’s most respected

technology vendors including Avaya and industry-

shaping specialist partners like Huawei, we help

optimise the quality and capabilities of telecoms

systems and network infrastructures so that our

clients maximise return on their communications

investment. Our experience, commitment to

innovation and a proven ability to tightly integrate

unified solutions with existing systems makes us

provider of choice for leading businesses in the

UK and beyond.

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Always in front

Market-leading enterprises depend on G3’s

specialist converged communication skills to reduce

business risk and give them advantage. Accessed from

a single contact point, our end-to-end expertise spans both

sides of the firewall, giving clients the ability to design,

implement and maintain their complex, mission-critical

technology using one seamless service.

From global backbone networks to the devices at your

fingertips, G3’s award-winning integrated solutions lead the way.

Our advanced network engineering capabilities, outstanding

technical support and accredited partnerships with the

world’s most innovative technology vendors and network

service providers enable us to stay in front - so we

can put our customers first.

Contents:Business Communications

Unified Communications 4Converged Communications 5Contact Centres 6Collaboration 7Voice Security 8Integration & Software Development 9

LAN Infrastructure

Network Infrastructure 10Huawei 11

+44 (0)20 7075 1400 www.g3comms.com

Converged CommunicationsIncrease productivity, reduce administration, cut costs

Converged communications deliver IP voice and data services over a LAN and WAN.This results in a simplified, reliable infrastructure that’s easier to manage and offersgreat flexibility and cost saving advantages. We have specialist expertise in planning,deploying and managing converged network solutions for IP telephony that helpclients improve productivity and optimise business processes.

SUMMARY

• We work with the entire Avaya portfolio and ourservices include bespoke software development andsystems integration, as well as network infrastructurebuild and management for LAN and WAN, workingin partnership with vendors such as Huawei, Cisco,Extreme Networks, Juniper Networks and Microsoft

• Our solutions create a new range of opportunitiesfor the control, distribution and management ofvoice traffic enabling calls to be directed across anorganisation regardless of geographic location

• Improves productivity, enhances customer serviceand reduces staff costs

• We can integrate IP with traditional telephony toenable a low risk, low cost phased migration

• Scaleable and future-proof, IP solutions allow newbusiness sites, new users and remote workers to beeasily added to your system without adding new lines

• Suitable for businesses of all types and sizes using arange of connectivity options

• Secure and resilient, IP networks enable businesscontinuity as calls can easily be directed toalternative locations

• Enterprise-wide financial savings with reduced linerental charges, free calls between connected sites,reduced rates for other calls and lower infrastructuremanagement costs

+44 (0)20 7075 1400 www.g3comms.com +44 (0)20 7075 1400 www.g3comms.com

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SUMMARY

• We plan and deliver the latest UC technology,tailored to specific business needs, and have beenimplementing Avaya UC for many years

• Our solutions align the requirements of officeworkers, mobile workers and remote workers withthe applications they need to communicate anytime,anywhere on any device

• Mobile client is an installed application on the smartphone or BlackBerry

• Improve productivity by enabling staff tocommunicate when they need to, how they want to

• Never miss a call - one number across all devices formaking and receiving calls

• Streamline customer service and improveresponsiveness

• Collaborate with colleagues, wherever they are

• Integrates with Microsoft OCS and IBM LotusSametime to enable click to call and view colleague availability

• One visual voicemail across all devices so no need to check every device

• Feature-rich desk phone functionality

• Corporate directory access

• Dial by extension

• Audio conferencing facilities

• Seamless call recording and logging from mobiles

• Web-based soft phone client accessed from any PC to control and manage telephony

• Softphone loaded on to the user's PC to managethe individual’s telephone

UnifiedCommunicationsBringing your business world together

Today’s business communication networkssupport multiple devices and multipleinterfaces – from desk phones, smart phonesand tablets to email clients, voice mail systemsand conferencing solutions. Users have tomanage multiple mailboxes and contactnumbers, and customers and colleagues neverknow which number to call.

Unified communications (UC) harness thepower of network convergence, creating asingle platform to centrally manage anddistribute all communications traffic. In theoffice or out, desk phone or mobile, usershave one phone number, one message boxand one common user interface.

Business Communications Business Communications

CollaborationAs good as being there

Our real-time collaboration solutions improveoperational flexibility providing an integratedcombination of audio, video, text and webconferencing that improves productivity andsaves time and cost. Now you can use thefunctionality of familiar desktop interfaces onyour office phone to instantly share documents,ideas and applications, rapidly progress projectsand make informed business decisionswherever you are, wherever your colleagues,clients or suppliers are. Easily deployed, simpleto use and compatible with the latest tabletdevices, there’s a collaboration solution to meetany requirement.

SUMMARY

• A family of real-time enterprise videocommunications and collaboration products andservices that deliver a simpler, more compelling end-user experience

• A rich set of real-time conferencing andcollaboration features enabling workers to be moreresponsive and productive

• Solutions range from desktop to multi-screen roomsystems, making high definition, low bandwidthvideo collaboration more accessible

• SIP-based unified communications architecturemakes video calls and conferencing as easy asmaking a phone call

• Simple integration with other popular businesssystems and applications

• Easy to deploy and simple to use

• Compatible with the latest tablets for increasedversatility

SUMMARY

• Multimedia capabilities allow communications to berouted by voice, email, SMS and more

• Intelligent software ensures contacts are prioritisedand routed to the most appropriate agents

• Context preservation allows agents to better anticipatecustomer needs, improving first-contact resolution

• Simultaneously handle multiple contacts and quicklyaccess customer information

• Balance in bound and outbound communicationsso that no one is left waiting

• Sophisticated management reporting capabilities tobetter understand customer needs and assess agentperformance

• System allows for a gent training during quieterperiods

• Special features enable supervisors to monitorstress levels in agents’ voices and helps deal withdifficult calls

• Options to integrate social media applications tofurther improve services

• Secure, flexible, scaleable and easily integrated intoexisting communications infrastructure

Contact CentresMake every contact count

The way you engage with customers definesthe quality of your customer service and thestrength of your customer relationships.Traditional voice-centric call centerscompromise the customer experience becausethey are not equipped to deal with a multi-media world where email and SMS are asimportant as voice. With inbound andoutbound capabilities, our state-of-the-artcontact centre solutions enable businesses torespond quickly and efficiently to all forms ofcontact and maximise the value in everycustomer connection.


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Integration and SoftwareDevelopmentEmpowering business operations

New communications technology is changingthe way we work, enabling businesses tooperate with greater agility, more productivelyfor less cost. Tight integration with centralmanagement systems is helping streamline keybusiness processes and driving enterprise-wideimprovement – from customer service tofinancial control. With the increasingcomplexity of converged networks and themove towards application-driven featuresrunning over IP networks, we offer specialistexpertise in system integration and softwaredevelopment to ensure our clients continue torealise the benefits of the latest technology.

SUMMARY

• Specialist team of experts in systems integration,software development and operations managementhelps clients streamline business processes

• Skills to ensure businesses are able to realiseenterprise-wide benefits of converged communications

• Deep understanding of network management and leaders in capitalising on the opportunities of mobile applications, software-as-a-service andcloud-based solutions

• Ability to undertake telecoms software developmentover a broad range of languages, protocols andoperating systems

• Bespoke applications developed for iPhone andAndroid provide remote access to office phonefeatures and contact centre operations

oMobile EC500 – enables Avaya EC500functionality on iPhone without the need of a separate mobility server

oMobile DR-X – works alongside Avaya CallCentre and allows you to activate differentvectors remotely from iPhone.


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SUMMARY

• Without adequate protection, SIP traffic isvulnerable to hackers and external threats

• Security issues compounded by an increase in remoteworking, dispersed office locations, contact centreapplications and BYOD (Bring-Your-Own-Device)

• Our SBC solutions help ensure high quality sessiondelivery to all employees, inside the office and out,across multiple-vendor technology

• Solutions accommodate multiple users withmultiple devices running on multiple platforms in multiple locations

• Supports voice, video, presence and instantmessaging applications

• User, device and application authentication allowsyou to set privileges for any device and block trafficthat falls outside the network access policy

• Helps you manage your telecoms with historic andreal-time call reporting

• Essential addition to new systems and are easilyincorporated within existing VoIP networks

Voice SecurityLeverage the power of SIPconnectivity, without the worry of SIP security

Converged communications provide significantbusiness advantages – but without adequatesecurity for VoIP, SIP traffic can be interceptedand privacy compromised. Traditional data-focussed security systems are not able to copewith real-time VoIP traffic, leaving voicecommunications exposed. Hackers caneavesdrop on calls, access confidentialinformation and route unauthorised callsthrough your network. Our voice securitysolutions incorporate sophisticated SessionBorder Controllers (SBC) to protect and manageSIP traffic. SBCs secure the IP border, preventingunauthorised access and malicious attacks,encrypting traffic and hiding the topology of aninternal network from external view.

HuaweiSophisticated networking capabilities

We’re proud to be Huawei’s first Platinum ValueAdded Reseller and Four Star Certified ServicePartner for the UK and Ireland. We are also thefirst company in the country to be equipped tooffer full demonstration facilities from ourLondon offices. Huawei, is the leading global ICTsolutions provider and an expert in IPnetworking. With operations in more than 140countries around the globe employing over140,000 people, their sophisticated productscontinue to set the standard for quality andreliability and combine with our unique systemengineering skills to offer clients affordablenetwork solutions that are redefining enterprisecommunication capabilities.

SUMMARY

• Huawei Platinum Value Added Reseller and FourStar Certified Service Partner for the UK and Ireland

• Partners with the world’s leading provider of IPnetworking products

• Capability to build network solutions using Huaweiproducts and provide ongoing maintenance and support

• Full Huawei product demonstration facilities at ourLondon offices

• Huawei networking products offer superiorperformance, built-in resilience, high density andenergy-efficient design

• A commitment to innovation with around 40% ofHuawei’s employees directly involved in research anddevelopment

• Huawei has the second highest number of patentapplications under the World Intellectual PropertyOrganization

SUMMARY

• End-to-end capabilities required to deliver totalcommunication solutions

• Accredited by major manufacturers to design, installand maintain network infrastructures for LAN, WANand wireless

• Skills to eliminate downtime and maintain voice quality

• Specialists in data network provisioning and security

• Ability to conduct network readiness testing toensure network is able to operate with requiredhardware and applications

Network Infrastructure End-to-end communication systems

We’re specialists in ensuring that our clients realise the true value in theircommunication technology investment. Achieving the business benefits offeredby today’s converged systems and collaboration applications depends on thequality and capabilities of your network infrastructure. We have the expertiseand experience to deliver your entire network solution – from data networksand IP telephony platform, to comms racks and UPS units.

+44 (0)20 7075 1400 www.g3comms.com

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LAN Infrastructure LAN Infrastructure

+44 (0)20 7075 1400 www.g3comms.com

commsAlways in Front

Harling House 47-51 Great Suffolk Street London SE1 0BSTel: +44 20 7075 1400 - Fax: +44 20 7075 1401 - [email protected] - www.g3comms.com

Connect:Support:08456 121 400 [email protected]

Sales:08453 402 [email protected]

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