Business Communication & Technological Context

Adeel Jabbar Mairaj Muhammad ID: BM-25012 ID: MB-25012

Business Communication & Technological Context

Submitted BySubmitted ByMurad SulamenMurad SulamenNiaz AhmedNiaz AhmedTaha YaseenTaha YaseenAsad MazherAsad Mazher

Importance of technology in business communication

Most businesses rely on repeat business. They look for ways to bring customers back. This includes informing buyers of the latest products, or some thing specials of them. Technology has made it easier to stay in touch. Likewise radio, TV and print ads, companies use e-mail newsletters, text messaging, online ads and other tools to keep customers informed.

If you are a business man, off course you need a strong and an effective communication to handle all the necessary information and problems of your customers. It’s a technology through which you can manage it effectively as well as efficiently.

History Of Technological Developments in business communication

However the inventions toward the end of the nineteenth century and the beginning of the twentieth, such as:

All methods of communication beginning with development of language itself can be considered technological developments.

Ending of Nineteenth Century “1800” & Beginning of Twentieth “1900”

TELEGRAPH

TELEPHONEThe telegraph, the first technology that allowed humans to send information instantly to distant points via electronic wires.

Internet The internet is the wide ranging group of computer networks that connect

government, the military, educational institutions, companies and individuals to services and information throughout the world.

The Internet has become a very important business tool, a new marketing tool that is a huge benefit to the businesses is now available.

To get access to the Internet, you need a browser. This is a piece of free software. Microsoft Internet Explorer and Netscape Navigator are the two leading browsers.

How you use the Internet in your business is up to you. Perhaps you are not ready to sell your products on the Internet, but you are interested in developing a Web site, or home page, that lets people know what you do.

E-MAIL Electronic mail is another medium of

conveying the message

to your receiver in just few seconds. E-mail facilitates communication with

multiple parties E-mail enables more rapid

communication

E-mail generates a written record of

the interaction

E-mail is very less expensive

software and it has been dom

inating day

by day com

munication in business

organization.

You have

received MAIL

0102030405060708090

1980 1990 2000 2008

Email Users %

Other technology Users

85% of Users Prefer E-Mail as Business Communication Tool 80% of businesspeople surveyed believe e-mail to be more

valuable than the phone for business communication.

During Our survey we observed that the e-mail is becoming more popular than the phone, we were surprised by the magnitude of the ratio of those choosing e-mail over the phone. Clearly, e-mail best suits a changing business climate characterized by geographically distributed workgroups, extreme mobility, the need for rapid information spreading, and a desire for reusable business records."

SOURCE

We were conducted survey regarding the use of e-mail for business communication among 10 different organizations.

Using E-mailCan save your time for:

Printing Copying Distributing your messages You can reach groups as well as individuals

and share files of data, spreadsheet, videos, music & anything else you can store on a computer

Understanding How E-mail worksTo send an E-mail you need to move through following:

1) Log On (This means connecting to a computer, network or E-mail program, it requires the user’s name and a password)

2) Decide receiver for your message (For this step you need to know the E-mail address of your recipients)

3) Compose the message4) Instruct the program to send the message

To read your E-mail messages, you do the following:

1) Log On2) Look at a list of your new mail3) Choose the message you want to read4) Handle the current message by deleting, storing, printing, forwarding or replying5) Continue to read your messages.

Establishing Security We all know lack of security of information on computer networks is

one of the major problem facing business today.

OTHER COMMUNICATION TECHNOLOGIES

Voice Mail CD-Rom Databases Faxes

Your Name:

An explanation of who you are (If necessary)

The day & time of call

The best time to be called back

The purpose of the call

It is not possible most of the time, that your receiver of a message or the person to whom you are willing to call, is available. The voice mail is a technology which record your message for the receiver & save some time so as you are not trying again and again that the your desired receiver comes or not.

• Record message

• Guidance

• Eliminate Telephone tag

VOICE MAIL

Function When leaving a message always give:

Importance

CD-Rom Databases Compact Disc Read Only Memory

CD-Rom database is becoming more popular during the several years because of its power full storage capacity of files, directories, encyclopedia & applications etc.

CD-Rom is another effective tool for storage the important data and its is mostly used in the businesses for backup for the purpose of recovery in any time when necessary data on the hard disc effected due to some uncertain events. (Like virus etc)

Faxes

The fax machine is still an important piece of office technology, despite the advances that e-mail and the Internet have wrought.

Faxes are a quicker way of transmitting important documents to the people who need them.

Managing Information Outside Organizations

Managing the news media

Media means simply the channels of information

Like we know, newspaper, radio, television, magazines, journals, and newsletters. These all channels plays an important role in business communication. These media channels are very effective for business communication.

Managing Corporate NewsThere are so many useful tools available to the media, most

commonly used tools are such as:

1) Press Releases: is the information memo from your organization to the news media to get your message to the public.

2) Conferences: Offers good opportunities for your company to communicate your message.

3) Talk Shows: Call in talk shows, whether on radio or television, can offer your organization a positive channel for communicating your message to the public.

Our presentation was an overview of the challenges that business face in handling new technologies, in managing their information for greatest productivity inside the organization and in communicating with media outside. Out presentation was about the importance of technological advancement in the business communication, that how effective an e-mail will continue to grow in use in new ways of exchanging information, then the internet will continue to grow, and so many things.

The person who is comfortable with these new technologies will have an advantage.