business communication keyboard syndrome

8/14/2019 Business Communication KeyBoard Syndrome

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Business Communication – Individual Assignment II

REPORT

ON

‘The Keyboard Syndrome’

Presented to : Submit By:Mr. Dhurva Chak HiteshGupta

FT – 08 - 658

Section – B



Executive Summary

The report on ‘The Keyboard Syndrome’ has been prepared after

surveying 50 clerical staff members with help of Questionnaire,

where few questions were asked related to their health, work,

infrastructure, breaks etc. Data entry operators were found

suffering with different syndromes like carpal tunnel syndrome,

video display terminal disease. In order to check the conditions &

to find out what are the causes for this improper condition I

sandeep kaul has prepared this report & present it to Ramesh

chauhan.

In this report I found that experienced (3 – 4 years) data operators

are more in the grip of these diseases. These employees have

been found with extra work load which is the main cause of their

stress level & these syndromes. As per the findings, I have made

some recommendations to overcome this problem like adjustable

furniture (chairs & desks), latest software (‘speech to text’), more

data operators can be employed & a health check up program can

be started, which will make their functioning smoother in the

organization.



Introduction

Our company is very big manufacturing company & to keep data

related to production, personnel, & inventory in computers we had

hired three data operators. But last year Rajiv Sen, one of our

operators was absent from his work for two weeks. He was found

with carpal tunnel syndrome1 & his doctor treated him with anti

– inflammatory medicine & a few injections. After a week, another

data operator experienced similar symptoms, his doctor named

his ailment as RSI (repetitive stress injury) & informally as VDT

(Video display terminal) disease.

As, our manufacturing company anticipates more computerization

in future, with more data operators to be hired, A survey has been

conducted on 50 clerical staff members in Mumbai in order toknow their different preferences on work environment, furniture,

working habits, rest breaks & the like.

1 Nueromuscular disorder of the tendons & tissues in the wrists caused by repeated handmotions



Recommendations

• Monitors should be covered with anti – ray screen in order to

prevent eyes from harmful rays coming from monitor.

• Proper furniture can be provided like adjustable chairs &

desks.

• Data operators can be provided with latest technologies &

software like ‘speech to text’.

• Internal ‘Organization health check up program’ can be

started & regularized between the intervals of 3 to 4 months.

• Data operators can be asked to work for 6 months in one

process & another 6 months in related process, in a year.

• More data operators can be employed in order to distribute

their work.



• Human resources staff could be told to hire data operators

with some maintained ratio between new & experienced

people and part time data entry operators as well.

Findings• Some employees don’t find chairs & desks which can be

properly adjusted.

• Sever ache in wrist & pain in the neck, shoulder & eyes, has

been found in maximum no. of data operators due to regular

work with keyboards.

• Some of the employees found layup with the diseases like

survical, Carpal tunnel syndrome, Video display terminal

(VDT).



• Smoking habits has generated among employees as stress

busters.

• Due to these diseases, employees are taking frequent off

from their work.

• Diagnosis fee is very expensive for the employees.

• Many of the data operators found themselves overloaded

with work, in comparison to other employees.

• More than 25 people from 50 people surveyed found

themselves stressed & the same lead to mental imbalance.

• Employees, who have the experience of more than 3 – 4

years in this field, have been found with these symptoms.

• Freshers to this field found not being hit by these symptoms.

• Regular work on computer for a year or more can give rise to

these unwanted diseases.

Conclusion

This report concludes that extra attention is needed towards the

data entry operators & other employees who do their work on

keyboard all day. I Sandeep Kaul have recommended some



important measures which can help the organization to run in a

smoother way & to stand socially strong.

As our company is growing & expects good mechanization for

which we need more data entry operators. The recommended

measures will help us in overcoming the current problems &

avoiding the future ones.

Appendix

Questionnaire

This survey is completely for the internal purpose of the organization. Purpose of thesurvey is to determine the working habits of data operators & other employees at



different designations with a view to make organization better & to provide betterworking environment and facilities.

Name:Age:Sex:

Process:Designation:Experience:

Q1. For how many years you have been in this profession & using computers?

0 to 1 year 1 to 2 years 2 to 4 years 4years above

Q2. How many hours do you work for the organization in a day (excluding breaks)?

4 to 5 hours 5 to 6 hours 6 to 7 hours 7

hours above

Q3. What among the followings do you use frequently?

• Mouse

• Keyboards

• Touch buttons

• Headphones

Q4. Do you think that the furniture like adjustable chairs & desks provided to youare comfortable? If No then what are the changes you would like to bring?

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Q6. Do you smoke during your breaks? If yes then how many cigarettes?

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Q7. No. of breaks required in a shift?A) Lunch + 2 breaks (15 min each)B) Lunch + 3 Breaks (10 min each)

Q8. Suppose, A software is provided to you which enable you to change yourspeech into text, would you prefer it even if the software commit mistakessometimes & Why? (2 reasons)

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Q9. Do you find any change here from your previous organization? (2 changes)

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Q9. Have you ever found any severe ache in your wrist, neck, shoulder or in youreyes & consulted the same with your Doctor? If yes then give brief information onsame.

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Q10. Have you ever diagnosed the above mentioned diseases? If yes then pleasemention how much off you have taken & money spent on the same?

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Q11. When you feel stress what do you do to wipe it out?

• Do you smoke• Have coffee/tea

• Relax yourself for some minutes

• Other (mention)

Q12. Any suggestion you want to make for the organization?

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