business communication (from bovee & thill ch1-2)

Business

CommunicationSeptember 2014

[email protected]

Why should you CARE

about the way you

communicating?

Because it’s your

career

on the line!

Employer’s

Expectation

It’s also important for

your company.

Find out why!

relationship influence productivity

financialearlier

warningdecision making

marketing engagement

Communication in Organization: Formal

Communication in Organization:

Informal

Let’s play a

communication

game!

Communication Process: 1

Sender has an idea


Sender encodes the

idea to a message


Sender produces

message in a

medium


Sender transmits

message through a

channel


Audience(s)

receives the

message


Audience(s)

decodes the

message


Audience(s)

responds to the

message


Audience(s)

provides feedback

to the sender

Sender

has an

idea

Sender

encodes

idea into

message

Sender

produce

message

in a

medium

The

message

is sent

through a

channel

Audience

receive

the

message

Audience

decodes

the

message

Audience

responds

Feedback

Potential problems:

Solutions:

Potential problems:

Solutions:

Analyze what can go wrong

(potential problems) in the

process, and propose

solutions to address the

potential problems.

BizComm 1.0

Publication. Lecture. Intrusion. 1 direction. 1 to many. Control. Low message frequency. Few channels. Info hoarding. Static. Hierarchical. Structured. Isolation. Planned. Isolated.

BizComm 2.0

Conversation. Discussion. Permission multidirectional. 1 to 1, many to many. Influence. High message frequency. Many channels. Info sharing. Dynamic. Egalitarian. Amorphous. Collaboration. Reactive. Responsive.

1 of the most

essential

elements of

interpersonal

communication

Increased info & knowledge

Increased diversity of views

Increased acceptance of

solutions

Higher performance levels

Groupthink

Hidden agendas

Cost

Let’s watch some

inspirational talks about

listening!(Google for: Julian Treasure, ted.com, listen better)

Strengthen relationships

Expedite product delivery

Highlight opportunities

Support workplace diversity

Build foundation for trust

Enhance performance

Why we must improve listening skills?

Content Listening

Critical Listening

Empathic Listening

Active

Listening

Types of Listening

The Process of Listening

receiving decoding remembering evaluating responding

Barriers to Listening

Physical elements

Selective listening

Short attention span

Prejudgment and defensiveness

Little common ground

Memory barriers © Prentice Hall, 2008Business Communication Today, 9e

Chapter

2 - 29

Overcoming barriers to effective listening

Lower barriers of physical reception

Focus on the speaker &

analyze what you hear

Be open minded

Write downImprove your

memory

Nonverbals vs Verbals

Recognizing Nonverbal Communication

Facial expressions

Gestures and posture

Vocal characteristics

Personal appearance

Touching behavior

Use of time and space

© Prentice Hall, 2008Business Communication Today, 9e

Chapte

r 2 - 33


Facial expressions



Personal appearance

Touching behavior



Chapte

r 2 - 34


Facial expressions



Personal appearance

Touching behavior



Chapte

r 2 - 35

Maximizing Nonverbal Communication

Skills

Note facial expressions

Watch gestures and postures

Listen for vocal characteristics

Recognize physical appearance

Be careful with physical contact

Observe use of time and space

Write an essay in 3-5 pages

(Arial 10, 1.5 spacing, A4):

analyzing your difficulties in the

• communication process,

• listening process and

• Nonverbals

And how you’re going to deal with

it.

Submit: 48 hours before next class

Using emails / blogs (link).

[email protected]

mailto:[email protected]

Source:

• Business Communication Today. Bovee &

Thill. 11th ed. Pearson. (Chapter 1-2)

• All images are searched from Google

search engine.

business communication (from bovee & thill ch1-2)

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