Question -1. Write a letter to your friend describing your experience in Banking Service.

Dear Aman,

It is indeed a long time since I wrote to you. You are curious to know about my life in Dhaka and my present profession. You know that I have been living in Dhaka since my birth. Everything is going well but you will be glad more to know that I have been working as a Officer in the NCC Bank Ltd. for the last one and half year. Here I am telling you my experience in Banking Service.

Everybody knows, all the careers are not equally suitable even attainable for all the people in the society. So, choosing banking as a career is not an exception. It as both advantages and disadvantages. Every employee has to carry out his/her/duty from dawn to dusk. As per the job description, all employees have to do their assigned works. In addition, they are to do some extra works out of their due works. Any way, deal with financial affairs. I am supposed to be more punctual and disciplined. Mainly I look after others deposited money and deal with a lot of people. I am habituated to hard work and accustomed to some enviable virtues such as, business, discipline, sincerity, punctuality and perfection, etc. Although I belong to middle class in the society, i lead a life of virtue. In fact, I enjoy my life here in Dhaka well. I wish you were with us to share our joy in the next year.

No more today. I am looking forward to hearing form you. So reply soon.

With best wishes.

Very sincerely yours

Ashad

Question-2. Write a letter to client describing the facilities offered by your bank.

The Facilities offered by our Bank

Prime Bank Ltd. is itself is a Brand and it is a bank with difference. The bank was established in 1995 to offer diversified and innovative services to the general mass. As a result the Bank has introduced the following services for customers.

1. Payment of competitive profit on all types of deposits.

2. Introduces for the 1st time in the banking history of Bangladesh, the special deposit schemes like lakhpati and millionaire deposit scheme along with double benefit, monthly profit, education savings scheme and Hajj deposits.

3. The Bank has introduced Credit Cards of Master card and Visa Card brand with the photographs of the holders.

4. Prime Bank Ltd. also introduced providing ATM Cards to all Current & Savings Accouters holders. It has also the debit card of its own brand.

5. Prime Bank Ltd. provides SME finance to small and medium entrepreneurs and house finance to the middle class and lower middle class people of our country.

6. Prime Bank Ltd. provided consumer credits for household durables, for professionals, especially for the doctors and self employed youths. Car loan is the major choice of the customer

7. it provides different types of business and industrial loans, export and import loans, syndicated and consortium loan.

8. It also provides Agriculture loans and also Participated in green banking.

9. The bank also provides contractor finance. Provides guarantee both local and foreign.

10. The bank has opened solely owned exchange houses in Singapore and England.

The above list is not comprehensive and the Bank has been trying to introduce more new products such as tele banking, mobile banking, internet Banking and much more.

Question-3. Write a letter to one of your clients describing the procedures to obtain a duplicate

cheque book?

ABC Bank Ltd.

Branch

. Dhaka-1000.

May 9, 2012

Mr. A Rahman

9 Ramna Bhaban

Dhaka-1000.

Re: Procedures to obtain a duplicate cheque book.

Dear Sir, Referring to your letter dated 8th May 2012, procedure to obtain a duplicate cheque book given in below :

i) Client should apply the respective branch for stop payment.

ii) General Diary (GD) is required in the nearest police station.

iii) Client will give an indemnity that he will responsible if he place the lost cheque leaf.

iv) Then apply for new book.We think above information will help to you. If you face any difficulties at any time we shall give you our best co-operation in all respect.

Thanking you,

Yours faithfully

Mohammad Ashad MiahOfficerQuestion -4. Write a letter to a defaulting borrower warning him to pay Bank dues or face legal

action.

NCC BANK LIMITED

Boars Special Audit Cell

Head Office, Dhaka.

June 10, 2012

Mr. X

5, DIT Avenue

Dhaka.

Sub: Repayment of classified long overdue amount of Tk. 25.00 lac

Dear Sir,

I would like to remind you once again that inspire of repeated reminders you have not come forward to repay your long overdue classified amount of loan which you took from our bank 3 years back and the amount has become Tk. 25.00 lac including principal and interest. So, once again we inform you to pay the overdue amount of Bank dues within 7 days time. If you fail to repay your dues within the above time period, Bank may take legal action against you in the following manners.

1. Bank will file both civil and criminal suits against you under Negotiable Act 1881.

2. Bank will published Auction Notice, in two National dailies, of your mortgaged property against the loan.

3. File attachment suits of other properties if the sale proceeds fall short to adjust the dues of the Bank.

Therefore, you are once again advised to repay your overdue amounts at the early possible time to avoid the legal hassles. We think good things will prevail and you will avail of the opportunity the Bank is writing to given you.

With thanks and regards.

Sincerely yours,

Question-5. Write a letter to a NRB to send Foreign Remittance through your Bank, describing the

facilities of remittances offered by your Bank?

Prime Bank Ltd.

Head Office, Dhaka.

Instruction Circular No..

Date:

All Divisional Heads at Head Office

All Head of Branches

Prime Bank Ltd.

Sub: Foreign remittance facilities for the expatiated Bangladeshi workers provided by your Bank.

Dear Sir,

It is for general information of all concerned that our Bank always utmost importance to the repatriated Bangladeshi workers who work in hardship in the countries outside Bangladesh. We also value the hard earned money they sent to Bangladesh for maintenance of their family and for other purposes, for the safety, security and smooth receipt of the foreign remittances by the beneficiaries our Bank has undertaken the following measures;

1. Our Bank has opened two exchange house-sat Singapore 100% owned by our Bank.

2. Our Bank has opened 3 Nos. 100% owned exchange houses in London.

3. Our Bank has also opened liaison offices in the countries of Middle East and Malaysia.

4. Also made correspondent relationship with many other countries where there are Bangladeshi workers.

5. In some countries our employee/high commission offices have manpower to look into the problems of repatriated workers.

Moreover, we have a centralized foreign remittances system where from very prompt and quick delivery services are provided. For that reason our Bank has made arrangements with other our agencies such as cell phone operators, NGOS, post offices, Courier services for prompt service will attract the attention of the expatriated Bangladeshi we as well as their beneficiaries.

Please being the contract of this circular to the knowledge all conversed to make it effective.

Thank you,

Sincerely yours,

Executive Vice President

Dy. Managing Director

Question-6. Write a letter to a client perusing him to open an account in your Bank for the facilities

your Bank Provide to the clients.

NCC BANK LIMITED

Boars Special Audit Cell

Head Office, Dhaka.

June 10, 2012

Mr. X

5, DIT Avenue

Dhaka.

Dear Sir,

You might have known that NCC Bank Ltd. is one of the oldest and private commercial Banks. The Bank has branches network through out the country having branch location in all the important commercial (Branches) places of the country. It has more than 87 branches and all of are online branches. So, one can easily conduct his transaction from any part of the country through the help of online banking. Apart from online Banking we have also internet facility through which you view youre a/c. Balance, can print a/c. statement, transfer money from one A/c. to another. We have also phone banking by which you can listen account balance, pay utility bills etc. and also SMS banking which can facilitate balance information, utility bill payment, fund transfer and also any other information relating to banking can be obtained from SMS banking system. We have also ATM services from which you withdraw money round the clock till your balance permits. So, we have a vast opportunity to serve you. We have also a host of young, energetic and dynamic officers who are ever ready to provide you service upto your satisfaction.

Therefore, you can open an account with us to taste a different banking atmosphere in our Bank.

Hope that you would respond soon and open a SB A/c. with our Branch and enjoy the unparallel service we provide.

Looking forward for your visit to our branch.

I thank you.

Sincerely yours,

Question -9. Write an application to your authority a house building/car/or personal loan.

To

The Managing Director

NCC Bank Limited

Head Office, Dhaka.

Sub: Prayer for sanction of loan.

Sir,

I have the honour to inform you that I am a petty bank employee of NCC Bank Ltd., at New Market, Dhaka. With the over growing accommodation problem in Dhaka, I am also suffering form the want of housing facilities in the city.

Recently I have purchased 3 kathas of land near Bashabo Railgate beside the main road which leads to Goran. My holding No. is A 52/c. The land is lying still vacant. It is not possible on my part to build a house by individual initiative. As a man of fixed and limited income, I am greatly in need of loan for constructing a house. If the laon is sanctioned and if I can construct a multi-storied building, it may be helpful for my economic security and stability. The master plan of my house, the estimated budget for expenditure and other necessary documents are also attached herewith for your kind and sympathetic consideration regarding the matter.

Therefore, I pray and hope that you would be kind enough to look into the matter and make all necessary reviews and thus sanction at least 30 lakh (thirty) taka as long term loan and oblige.

I can assure you that I will obey all the terms and conditions of your institution and pay the usual rate of interest and also repay the amount by installment basis fixed.

Yours faithfully,

Md. Ashad Miah

Officer

NCC Bank Ltd.

Head Office, Dhaka.

Question-10. Draft a Board Memo for placing to Board of Directors meeting to enhance the house

building ceiling of the employees of your Bank.

Prime Bank Ltd.

Head Office, Dhaka.

Board Memo No.

Date:

From; The Managing Director

Prime Bank Ltd.

To; The Board of Directors

Prime Bank Ltd.

Sub: Proposal for enhancement of monitory facilities of the employees of our Bank.

We are all aware of the fact that the consumer index for all the essential commodities has gone up and as a result the prices of essential commodities have been increased by 35% to 40%. But financial benefits of the employees of our Bank have not been revised for pretty long time, As a result the employees in general, have been suffering from financial crisis, because they cannot maintains their families smoothly with the amount they received now. That is why we proposed the following incentives for the Employees;

1. An average increase of salary for 20%

2. An average increase of conveyance for 10%

3. An average increase of other benefits for 5%

We hope that the Board of Directors will exercise their good offices and considering the price hike will increase the financial proposals as mentioned.

Place for kind approval.

Head of HR

Managing Director

Question-11. Write a minute on the special Board meeting held in your Bank very recently.

Board Secretariat

Prime Bank Ltd.

Head Office, Dhaka.

Minutes of the 455th meeting of the Board of Directors held on 25th March, 2011.

Agenda No 1.

The Board of Directors have discussed the issues of sanctioning Tk. 10.00 crore to ABC Company and accorded approval as per the conditions laid down in the memo no. 235.

Agenda No 2.

The Board of Directors have discussed in detail the issues of purchasing of 5 Nos. of 100 KVA generator for the use of branches and agreed to purchase the name at a cost price of Tk. 2.50 crore and asper the condition mentioned in the Memo No.-236.

Agenda No 3.

The Board of Directors have discussed in detail the proposal for purchasing 5 Nos. of micro-bus for the use of 5 feeding branches at a cost of Tk. 1.25 crore and have agreed to purchase the same for XYZ Company as per the conditions laid sown in the Memo No.-238.

Memo No-237, 239, 240,241 & 242 have been deferred.

By the order of

Co. Secretary

Chairman

Question -14. Write a report on stock exchange debacles of Bangladesh?

Dhaka

May 09, 2012

Report on Stock Exchange Debacles of Bangladesh.

Every countries of the world, index of stock exchanges are stable. Sometimes index ups & sometimes goes down and it depends on oil, gold & dollar price hike.

But in perspective of Bangladesh stock exchange collapse due to Regulatory Body i.e. Security Exchange Commission, Stock Exchange and Central Bank have many contradictions.

As a result Security Exchange Commission cannot take control over Merchant Banks or Brokerage Houses.

1) Central Bank imposed to all Commercial banks to reduce their investment and set limit of invest 10% of this capital.2) Not to allow investment black money in stock market.

3) No Tax debate facility in secondary investment.

4) Reduction of Margin loan ratio.5) Adverse political crisis.6) Dishonest syndicate investors, poor knowledge of investors regarding investment, market rumor are also reasons behind the stock exchange debacles.

Mohammad Ashad Miah

Officer

Question-1. What is Business Communication? What are the types of Business communication?

Ans: The word communicate is derived from the Latin wordcommunicare which means to share, exchange, send along, transmit, talk, gesture, write, put, in use, and to relate. The word communication is the noun form of the word communicates. A number of definitions have been given to the term. A few important ones are:

Communication is sum of all things one person does, when he wants to create understanding in the mind of another. It is a bridge of meaning. It involves a systematic and continuous process of telling, listening and understanding (Allen Louis)

Important Characteristics of communication are:

1. Communication is a two way process

2. Communication always happens between or among two or more parties-sender and receiver.

3. Communication involves and exchange of facts, ideas, feelings or thoughts.

4. Communication uses verbal ways like words spoken or written, or non-verbal ways like gestures, postures, etc

5. Communication needs a mutuality of understanding between sender and receiver.

Type of Business Communication

These are mainly two types of Business Communications;

1. Internal Communication

2. External Communication

1. Internal Communication

Communication within an organization in called Internal Communication It includes all communication within an organization. It may be inform or formal function or a department is providing communication in various forms to the management or the employees. Internal communication may be as follows.

a) Upward

b) Downward

c) Horizontal or Literal

2. External Communication

Communication with the people outside the organization is called external communication. External Communications are made with the people for success outside the organization, such as vendors and customers.

If needs to harness the following benefits.

Increase business sales etc.

Create public credibility

Operational efficiency

Company Profits.

It should improve

Overall performance

Public Good will

Corporate image

Ultimately helps to achieve;

Organizational goods

Customer satisfaction

3. Formal and Informal Communication:

When communication is made through the channels to attain goals of the organization is called a formal communication but when the communication is made without any use of channel and without any specific agenda is called an informal communication.

4. Oral and Written Communication:

If the communication is made face to face without any help of written material is called oral communication and when writing materials are used for communication purpose is called written communication.

5. Spoken Communication:

Spoken communication is one of the most effective communications where the situation does not permit any other form of communication. Spoken form of communication may be of different types.

Question-3. What is Business communication process cycle? How a Business communication is distorted? What measures would you suggest to check the distortion of business communication?

Ans: The Communication Process/Cycle

Before communication can take place, a purpose, expressed as a message to be conveyed is needed. It passes between a source (the sender)and a receiver. The message is encoded (converted to a symbolic form) and passed by way of some medium (channel) to the receiver, who retranslates (decodes) the message initiated by the sender. The result is the transfer of meaning from one person to another.

Components of communication Cycle are:

1. The source

The source is the place or the person form where the message being communicated emerges.

2. Encoding

In communication, the act of producing message, for speaking or writing is termed as encoding.

3. The message

The message is the actual physical product from the source encoding. When we speak the speech is the message.

4. The Channel

The channel is the medium through which the message travels. It is selected by the sources, who must determine whether to use formal or informal channel.

5. Decoding

The act of understanding messages is known as decoding. When the sound waves are translated into ideas thus, listeners and readers are often regarded as decoders.

6. Receiver

The receiver is the object to whom the message is directed. But before the message can be received the symbols in it must be translated into a form that can be understood by the receiver.

7. Feedback

The final link in the communication process is a feedback loop. Feedback is the check on how successful we have been, in transferring our messages as originally intended.

Noise refers to distractions and interference in the environment in which communication takes place.

a) Physical noise-noise in surroundings

b) Technical noise-failure in the channel or medium of communication

c) Social noise-difference in personality, culture or outlook of the sender and receiver.

d) Psychological noise-excessive emotion, prejudice or nervousness

e) Semantic noise-use of different language, not understanding to receiver

Distortion refers to the way in which the meaning of a communications is lost in handling. Problems of communication can be overcome by:

1. Proper planning of message

2. Not to omitting or overloading of information

3. Avoiding technical jargon and non-verbal cues

4. Checking the recipients status

5. Using appropriate channel or medium

6. Trying to make the source credible

7. Using free from bias language.

Question-4. What are the Principles of sound Report writing? What are the elements of a long

form report?

Ans: Characteristics of the short form reports:

1. The shorter forms of report are very common in business or for any other communication. Such type of report is prepared on daily basis for making purpose of the organization. These reports cover only the day to day problems of the organization.

2. If requires little or no introduction

3. Short report directly deals with the problems and furnished with recommendation and conclusion.

4. The body of a short form report contains the description of the incident or fact on which the report is prepared.

5. There may be a scanty analysis of events in report understanding of the reader for taking decision on business or organizational issues.

Long Formal Report:

A long formal report is written on a subject who covers wide area of a problem or to find a solution of the problem. A long formal report may be a thesis, a dissertation, on ternary report, on annual report of any organization or any report made for any special purpose.

The followings are the requirement and characteristics of a long formal letter.

Some important aspect of long report writing:

Planning

Purpose

Scope

Limitations

Structure

Collection of data

Prepare title page

Maintaining coherence of contents

Executive summary

Literature review

Main body of the report

Letter of transmittal

Aims and objectives

Background study

Methodology and sources of data

Presentation of results

Analysis and discussion of results

Bibliography

Appendices

Page numbering

Flayer