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Shaping the future of gas transmission 2011 Business and Sustainable Development Report

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Page 1: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

Shaping the future of gas transmission

2011

Business and Sustainable

Development Report

Page 2: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market
Page 3: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

ContentS BASICS 02 Interview with Philippe Boucly

04 2011: ten steps to a better tomorrow

06 Rapid growth on the wholesale market

07 Annual results buoyed up by a steady increase in sales

08 Corporate governance

10 STRATEGY12 A transparent and competitive

natural gas market

14 Drivers of steady growth

16 Crescendo: a company programme at the heart of a gas-powered europe

18 DEVELOPMENT20 optimising and interconnecting

the transmission network

25 Improving market access and broadening the offer

28 PERFORMANCE 30 Improving operational performance

and managing costs

34 ensuring industrial safety, minimising our footprint

38 COMMITMENT40 employee-driven success

44 Growing with the regions

48 RESULTS 50 Business and results analysis

53 Balance sheet

54 Profit and Loss Statement

55 Workforce indicators

56 environmental Performance Indicators

Cover photos: aerial surveillance operation, flying over an easement strip in the Burgundy region.

Page 4: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

Montoir-de-Bretagne

Dunkirk

Taisnières

Fos-Cavaou

Belgium

Luxembourg

Germany

Switzerland

Italy

Austria

Spain

United Kingdom

Obergailbach

Oltingue

Gassco

5 network interconnection points

Elengy

3 Transmission/LNG Terminal Interface Points

Direction of natural gas flow

26 compressor stations

32,121 km of transmission network

Operators of adjacent transmission systems, storage facilities and LNG terminals

13 transmission-storage interface points Storengy

TIGF

Elengy Fosmax LNG

Transitgas

GRTgaz DeutschlandOpen Grid Europe

Fluxys

Fos-Tonkin

Southern Zone

Northern ZoneMegal - Germany

Investments

1,075 km of high-pressure pipelines6 compressor stations

BOG - Austria245 km of high-pressure pipelines3 compressor stations

Dunkirk LNGLNG terminal under construction

GRTgaz network map

exchanged.

449 TWh

high-pressure pipelines.

32,121 km

shipper customers.

89

turnover.

€1.56 billion

employees.

3,062

or

640 TWh transmitted.

56 billion m3

customers connected, including:

• 16 distribution system operators;

• 11 power generation plants;

• 828 industrial consumers.

866

4,486 delivery points.

Page 5: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

GRTgaz 20111

PROFILE

One of Europe’s leading natural gas operators

In France, GRTgaz owns and operates Europe’s longest high pressure natural gas transmission network. It helps to manage other networks in Germany and Austria and actively studies other opportunities on an international scale.

Its missions are to:• Transport natural gas for its customers, ensuring optimum safety, cost, reliability

and smoothness of operation;• Deliver it to the recipients connected to the transmission network: industrial

users, power stations that use natural gas to produce electricity, public distribu-tion networks and neighbouring transmission networks;

• increase its transmission capacities and service offering in order to meet market demand, secure supplies and help France and Europe move towards a sustain-able energy model.

Connected to the Atlantic and Mediterranean LNG terminals which receive gas from around the globe, and to neighbouring networks in the North, East and South of Europe, the GRTgaz network has access to a diverse range of sources and makes gas exchange easier across Europe.

The ambition of GRTgaz is to: become the benchmark natural gas operator in Europe thanks to the quality of its services, thereby helping build a safe, effective and competitive European energy market that benefits end customers.

Page 6: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

What were the highlights for you in 2011?

2011 was a very active and constructive year.The “third energy package” was transposed into French law imposing an obligation on operators to become more independent and autonomous.We took on nearly 300 new employees to internalise all the necessary support functions, and in early 2012 we obtained Independent Transport Operator (ITO) certification from the Energy Regulatory Commission (CRE).Société d’Infrastructures Gazières’ acquisition of a 25% stake in GRTgaz was another major event from last year. This public consortium comprises the Caisse des Dépôts and its subsidiaries CDC Infrastructure and CNP Assurances. This support of a new long-term shareholder who shares our public service mission is crucial at a time when we are embarking on our most ambitious company development programme ever. At the same time, GRTgaz has made its shares available to employees so that they can be more closely

Philippe Boucly, Chief Executive Officer

GRTgaz 20112

BASICS

2011, a very active and

constructive year.

Page 7: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

involved in the growth and performance of their company.In addition, the number of shipper clients continued to grow in 2011 (17%) and the volumes of natural gas traded on our wholesale market rose by 43% to reach 449 TWh, i.e. equivalent to the same amount of natural gas consumed by the whole of France. This strong growth highlights the appeal of this market which we are dedicated to opening up and developing further by providing the level of information and service expected by the users of our network.

What are the major investment projects underway?

We took two major investment decisions in 2011 aimed at strengthening the heart of our network and facilitating trading in France and Europe.In the south of France, we are going to double up the Rhône pipeline (the Eridan project) by 2016 which will make it easier to exploit Liquefied Natural Gas (LNG) supply opportunities by promoting trading with the North and, eventually, joining up our two pricing zones.In the north, we are going to build the installations needed to connect to the future LNG terminal in Dunkirk, which is scheduled to open in 2015, adjusting our transmission capacities towards the east and north of Europe accordingly.These projects which have been approved by the CRE represent an additional 730 km of large-diameter pipelines and an investment of nearly €1.7 billion backed by the European Union.

How are plans for a natural gas-powered Europe progressing?

The European Commission hopes to finalise the single natural gas market by 2014. To do so it needs to improve connections between the networks of the various Member States and this is something we can actively help with because France is strategically located at the crossroads of gas routes in Europe. Investment is being made to increase our trading capacities with Spain and Belgium. A consultation period will begin in 2012 with a view to doing the same with Luxembourg and Switzerland. We are involved in writing up network codes of conduct which will set forth the operating rules to be used by the whole of the EU within the ENTSOG, the European Network of Transmission System Operators for Gas.

In order to facilitate cross-border trading, we are researching ways to decentralise our natural gas odorisation system. Transporting non-odorised gas through the core of our network would allow other European countries to benefit from the LNG reception capacity of the French terminals, which would secure Europe’s gas supplies by further diversifying gas sources.We recall that Europe has set itself a renewable energy target of 20% for 2020, and of more than 55% for 2050. Following the Fukushima disaster, several countries are even accelerating their energy transition process, starting with Germany. This will result in an increasing demand for natural gas, especially for electricity production. Combined cycle gas turbines are in fact the best way to overcome the problems posed by the intermittent nature of renewable energy production and to meet peak demand. Electrical and gas-powered systems are therefore becoming ever more inter-dependent.

What are your goals for 2012 and beyond?

We are going to ensure optimal security, cost and lead-times for our investment programme, which will exceed €740 million in 2012.At the same time we are continuing our efforts to improve our operational productivity and efficacy. This will be achieved with the help of several recently-developed innovative applications.The spirit of innovation seen in 2011 will continue for the benefit of our customers, with our flexible intra-day service for gas turbines, the first ever market coupling in the gas sector and our on-line information service, Smart GRTgaz.Natural gas has an essential role to play in the energy transition process affecting us all. We must promote its use by the industries and encourage the growth of biomethane.By doing so, we hope to create a single large market zone with Germany and help consolidate transmission in Europe.Our new division GRTgaz Développement has since the beginning of the year taken over the stake previously held by GDF SUEZ in key infrastructures such as Megal in Germany and BOG in Austria.Our company Programme page 16 Crescendo will come to an end in 2012.We are embarking on preparations for the next stage with the same aims: to consolidate our position as Europe’s benchmark operator and to place our network at the service of a secure, open, competitive and inter-dependent natural gas market.

GRTgaz 20113

BASICS

Page 8: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

GRTgaz 20114

BASICS

PERFORMANCE

Recognised quality of serviceWorking every day to provide customers with the best possible service, the GRTgaz teams have been rewarded with excellent results in the satisfaction survey: 95% of customers are satisfied with the quality of the transmission and delivery service, 93% with the operational support and 92% with their business relationship.

Setting the benchmark in market information

With Smart GRTgaz, existing and potential customers now have on-line access to comprehensive information to help them optimise their capacity reservations, anticipate changes in the market and ensure a balanced gas portfolio.The figures are updated continually and cover all the main points along the network. Both Reuters and Bloomberg have chosen Smart GRTgaz as the system for informing their subscribers.

2011: ten steps to a better tomorrow

OPENNESS

262 new employees since 1 January

GRTgaz started the year by hiring 262 new employees from the GDF SUEZ Shared Service Centres. The aim is to internalise all our necessary resources, as required by the 3rd European Directive which was transposed into French law in 2011.

A new long-term shareholderSociété d’Infrastructures Gazières, a public consortium made up of Caisse des Dépôts and its subsidiaries, CDC Infrastructure and CNP Assurances, has acquired a 25% stake in GRTgaz. This strategic partnership will provide the company the support of a long-term investor that shares its public service values.

DEVELOPMENT

A new wave of major projectsTwo major projects backed by the European Union have been confirmed:• Eridan, the doubling up of 220 km

of the Rhône pipeline, an estimated investment of €484 million which is scheduled for completion at the end of 2016;

• The Hauts de France II and Arc de Dierrey pipelines, representing an investment of nearly €1.2 billion, will connect to the future LNG terminal in Dunkirk, which should be ready by the end of 2015, and thus strengthen the network as a whole.

Page 9: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

GRTgaz 20115

BASICS

INNOVATION

Nomade tablets: all mobile applications to go

More than 800 employees are now using our mobile solution. The Nomade tablets provide WiFi access to the most commonly-used applications so you can upload data directly from the field.

Market coupling: a first for gas in Europe

GRTgaz and the Powernext exchange have successfully launched a pilot market coupling scheme between GRTgaz’s North and South PEG 1. This innovative service allows the market to run smoother and bridges the gap between the natural gas wholesale prices in the two zones.

COMMITMENT

Employee shareholdingGRTgaz wants its employees to share in its growth. The capital increase following the arrival of Société d’Infrastructures Gazières as a shareholder was opened up to employees as part of a Company Savings Plan. The offer came with a 20% discount and a company contribution of free shares. Overall 55% of GRTgaz employees became shareholders in their company.

EUROPE

Stakes in Austria and GermanyA new subsidiary has been created to manage all foreign shareholdings and acquisitions. GRTgaz Développement owns 34% of BOG, Austria’s transmission system operator. GRTgaz Deutschland and its 44% stake in the German network Megal were transferred to it on 1 February 2012.

INDEPENDENCE

Appointment of a Compliance Manager

At the suggestion of the CEO and having obtained approval from the Energy Regulatory Commission, as of 1 October 2011 Claude Doerflinger was appointed by the GRTgaz Board of Directors to be the new Compliance Manager in charge of ensuring that the transmission network operator acts in accordance with its obligations of independence as regards the other companies of the Group to which it belongs.

ITO certificationThe 3rd European Directive on the do-mestic natural gas market is boosting independence and autonomy of net-work operators. GRTgaz has taken all the necessary steps to ensure it com-plies with these new rules and was certified an Independent Transmission Operator by the Energy Regulation Commission on 26 January 2012.

95%of customers are happy with the quality of our transmission and delivery service

GRTgaz 2011

1. PEG: This is a virtual point associated with a balancing area, where natural gas suppliers can buy or sell gas wholesale.

Page 10: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

GRTgaz 20116

BASICS

Rapid growth on the wholesale market

The ever greater number of Shippers using the network (up 17% on 2011) and the increase in gas trading (up 43%) confirm both the ongoing momentum on the French market and the attractiveness of GRTgaz services. 2011 was the hottest year since 2007 which meant a 20% fall in consumption by public-sector distribution systems. Consumption by the industrial sector remained generally stable.There was dynamic growth in gas consumption for electricity production, which rose by 16%.

ENTRIES TO THE GRTgaz NETWORK

LNGterminals

Extractions fromstorage points

From other transmissionnetworks

Total quantitiestransported

+1,8%158,5 TWh

-41,2%68,7 TWh

-0,8%

-6,8%

412,5 TWh

TWh

60

80

40

Jan

Janv

Mar

May Ju

lSe

ptNov

Jan 2

012

Mar

May Ju

lSe

ptNov

20

0

2010 2011

639,7 TWh

EXITS FROM THE GRTgaz NETWORK

To other transmission networks

Injections intostorage points

Gross Consumption*

Total quantities transported

+26,2 %103 TWh 449,1 TWh

87,6 TWh-2,3 %

-13,2 %

*Including self-consumption and losses.

TWh

60

80

40

Jan

Mar

May Ju

lSe

ptNov

Jan

Jan 2

012

Mar

May Ju

lSe

ptNov

20

0

2010 2011

639,7 TWh-6,8 %

Nu

mb

er o

f p

arti

es a

t TT

Ps

Jan

. 08

Ap

r. 08

Jul.

08

Oct

. 08

Jan

. 09

Ap

r. 09

Jul.

09

Jan

. 11

Ap

r. 11

Jul.

11

Oct

. 11

Dec

. 11

Oct

. 09

Jan

. 10

Ap

r. 10

Jul.

10

Oct

. 10

Qu

anti

ties

tra

ded

(TW

h)

0

20

40

60

80

100

05

101520253035404550

PEG TRENDS IN THE NORTH AND SOUTH ZONES 2008-2011

640 TWh transported-6.8% compared to 2010

449 TWh traded+43% compared to 2010

447 TWh consumed-13.2% compared to 2010

60

76

89

2009 2010 20110

20

40

60

80

100

NUMBER OF SHIPPER CUSTOMERS (+17%)

Page 11: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

GRTgaz 20117

BASICS

Annual results buoyed up by a steady increase in sales

Despite a fall in transported volumes compared to 2012 due to the warm weather, sales nevertheless rose by 2.9%. Transmission capacity sales accounted for 91%, up 2.3%. The network access tariff was increased by 2.9% on 1 April 2011. The volume of gas transported fell 6.8% due to the weather.

SALES (millions of euros)

NET PROFIT (millions of euros)

OPERATING MARGIN (millions of euros)

INVESTMENTS (millions of euros)

OPERATING PROFIT (millions of euros)

NET FINANCIAL DEBT (millions of euros)

1,5641,5201,479

2009 2010 20110

500

1,000

1,500

2,000

2,1261,991

2,813

2009 2010 20110

500

1,000

1,500

2,000

3,000

2,500

724800 801

2009 2010 20110

200

400

600

800

1,000

658

554524

2009 2010 20110

100

200

300

400

500

600

700

800

486

550520

2009 2010 20110

100

200

300

400

500

600

110

175.5

110.5

2009 2010 20110

50

100

150

200

Page 12: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

GRTgaz 20118

BASICS

Corporate governance

GRTgaz is a private limited company created on 1 January 2005.Three quarters of its share capital is owned by GDF Suez and 25% by Société d’Infrastructures Gazières, a public consortium made up of Caisse des Dépôts and its subsidiaries CDC Infrastructure and CNP Assurances.

GRTgaz is governed by a seventeen-strong Board of Directors. Fourteen of the directors are appointed by the General Meeting of Shareholders, nine of whom are representatives of the GDF SUEZ Group, three represent Société d’Infrastructures Gazières and two are independent; the other three are elected from among the employees.

The Chairman of the Board of Directors and the Chief Executive Officer have sep-arate roles. Directors are appointed for a five-year term and a Directors’ Charter sets out their rights and obligations.The Board of Directors is advised by three special committees:• the Investment Committee examines

investment policy and gives general advice on investment proposals;

• the Accounts Committee ensures that suitable accounting methods are be-ing applied and examines and advises on the accounts and financial plans;

• the Remuneration and Selection Committee examines and gives an opinion on the fees paid to the Directors and the Chief Executive Officer, and on the applicants for these positions.

Representatives of the GDF SUEZ Group

Marc Florette Chairman of the Board of Directors of GRTgaz, Member of the Executive Committee, Director of Research and Innovation

Jean-Jacques Ciazynski Chairman of the SPP Executive Board

Jean-Claude Depail Executive Vice-President in charge of the Infrastructures Business Line

Michel Descazeaux Corporate Director of Health, Security and Management Systems

Didier Engels Corporate Director, Group Monitoring Manager

Jean-Michel Figoli Director of Strategy, Development and Regulatory Affairs, Infrastructures Business Line

Marc Haestier Director of Finance and Support Functions, Infrastructures Business Line

Christelle Martin Member of the Executive Committee, Group Human Resources Director

Florence Weingarten Head of the Competition & Regulation Department

Representatives of Société d’Infrastructures Gazières

Jean Bensaïd Chief Executive Officer, CDC Infrastructure

Mikaël Cohen Investment Director, CNP Assurances

THE BOARD OF DIRECTORS AS AT 31 DECEMBER 2011

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GRTgaz 20119

BASICS

Olivia Yedikardachian Portfolio Manager, Capital Funds Investment and Infrastructure, Caisse des Dépôts

Independent Directors

Jean-Marc Delion Chief Operating Officer, Réseau Ferré de France

Jacques Percebois Professor at the University of Montpellier 1, Director of CREDEN (Centre for Research in Energy Law and Economics) and LASER (Richter Economic Science Laboratory)

Employee Representatives

Jean-Luc Berroyer Sponsored by the CGT Union (other employees division)

Éric Bourgeois Sponsored by the CGT Union (other employees division)

Laurent Garcia Sponsored by the CFE-CGC Union (engineers, executives and similar employees division)

Non-Voting Members of the Board

Florence Tordjman Government Commissioner

Philippe Boucly CEO, GRTgaz

Sylvie Massaro Representative of the GRTgaz Central Works Council

Claude Doerflinger Compliance Manager (Article L.111-34 of the Energy Act)

THE BOARD OF DIRECTORS AS AT 31 DECEMBER 2011

THE MANAGEMENT COMMITTEE AS AT 1 MARCH 2012

Philippe Boucly Chief Executive Officer

Philippe-Jean Garnier Chief Strategy & Marketing Officer

Jean-François Lechat Industrial Systems Officer

Pierre Duvieusart Finance Director

Sylvine Mazet Director of Human Resources

Rémy Coin Chief Legal Officer

Page 14: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

« Europe is at an unprecedented crossroads for its energy future. We are currently going through a paradigm shift in the way we produce, transmit, distribute and trade energy, as we try to reduce the carbon footprint of the energy sector as a whole (…).None of these goals can be reached without solid, reliable and smart energy networks. They are – and will become even more so – the backbone of our energy system. »Günther H.Oettinger,

European Commissioner for Energy

STRATEGY

STRATEGY

GRTgaz 201110

GRTgaz is investing to expand its capacities, broaden its offer and improve efficacy and quality of service. By doing so it is helping build a reliable, efficient and competitive European energy market at the service of the end consumers.

Being the natural gas operator of choice in Europe

(Priorities for 2020 and beyond - A blueprint for an integrated European energy network - November 2010)

Page 15: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

Being the natural gas operator of choice in Europe

Page 16: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

GRTgaz 201112

STRATEGY

Sector regulation GRTgaz operates within the legal framework of the Energy Code which since May 2011 has transposed the “3rd Energy Package” into French law. This set of European directives and regulations establishes the conditions for accessing the gas infrastructures and the shared rules applicable to the whole of the domestic natural gas market. The CRE ensures that all rules are correctly applied.

Certified independenceThe transposition of the 3rd European Directive increases the independence and autonomy of the network operators in terms of decisions and methods of action.Throughout 2011, GRTgaz was actively preparing for certification as an Independent Transmission Operator (ITO) by the CRE.On 1 January 2011 it hired nearly 300 employees from the GDF Suez

Shared Service Centres so that it could internalise all the resources needed for its business.It has appointed a Compliance Manager who works under the independence rules established by the Energy Code and who is responsible in particular for ensuring that all the commitments set forth in the Code of Conduct are applied.

Code of ConductThe GRTgaz Code of Conduct guarantees for its customers:• transparency, by giving all network

users the same information, available to consult at www.grtgaz.com;

• non-discrimination, by ensuring equal treatment for all, from capacity reservation to how the company handles complaints;

• confidentiality for any commercially sensitive information (CSI) it receives.

• employee compliance with ethical guidelines;

A transparent and competitive natural gas market

Natural gas transmission is a regulated sector in Europe. GRTgaz operates under the control of the Energy Regulatory Commission (CRE) in France which ensures that all rules are correctly applied and the market runs smoothly.

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GRTgaz 201113

STRATEGY

• the preparation and implementation of a 10-Year Network Development Plan.

All GRTgaz employees receive training in the company’s ethical practices and in the confidentiality rules that they will be required to follow. Every year, the GRTgaz Compliance Manager prepares a report on the implementation of the Code of Conduct for the CRE, which is also published on the company website. It also questions customers about this code during its annual Client Satisfaction Survey.

A public service missionAs a company in charge of infrastructures that play a strategic role in securing the country’s energy supply, GRTgaz has to be able to cope with increases in delivery volumes during extreme cold weather. It must also provide flows in both directions at each interconnection point with a neighbouring operator, as required by the European Regulation on the security of energy supply.These obligations have an impact on its investment decisions.

Regulated tariffsTransmission tariffs are set by the CRE. They are calculated in order to cover operating costs and compensate investment expenditure, details of which are sent to the CRE each year for approval.The regulator ensures the efficiency of the costs passed on to the network users.The 2009-2012 pricing structure is based on an “entry/exit” tariff with two balancing zones, the North zone and the

South zone. Such a structure means the Regulated Asset Base can offer a real rate of return before tax of 7.25% plus 3% for 10 years for investments into capacity and efficiency. It also includes a bonus/malus scheme for encouraging productivity, quality of service and improved metering accuracy for the gas being transported and delivered.

New decision-making and regulation proceduresThe arrival of the “3rd Energy Package” was accompanied by a change in the decision-making and regulation pro-cesses.

At European level, two bodies have been created:• The ACER (Agency for the

Cooperation of Energy Regulators) publishes guidelines for harmonising the European gas market and helps harmonise the work of national regulators;

• The ENTSOG (European Network of Transmission System Operators for Gas) is responsible for drawing up, by 2014 and working in collaboration with the market players, common access and operational rules: the Network Codes. It also helps coordinate the investments of its members and publishes a biennial 10-year network development plan and a regional investment plan, working with the three Regional Initiative Groups (North-Western, South/South-Eastern and Southern) who are in charge of promoting the development of inter-connected regional markets.

At national level and in line with the Energy Code, GRTgaz submits a 10-year plan to the CRE. First published in 2006, it sets out the company’s new investments and a calendar covering the first three years.The CRE ensures this plan is consistent with that submitted by the ENTSOG, and that the triennial investment promises, which are binding, are being kept. The Compliance Manager oversees the plan’s implementation.

26 January 2012On 26 January 2012 GRTgaz was certified as an Independent Transmission Operator by the CRE.

What local players and residents thought in 2011

92% of local players and 75% of

residents in the vicinity of GRTgaz

installations who were aware of the

company had a good opinion of the

way it carried out its business.

Cabinet Occurrence, October 2011. Sample: 420 local players and 658 residents.

GRTgaz is: Customers *

- transparent 90%

- non-discriminatory 96%

- independant 86%

* Shippers, industrial clients and local distributors. Un-weighted average.

What customers thought in 2011

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GRTgaz 201114

STRATEGY

Drivers of steady growth

European energy safety and climate change targets are the driving factors behind the growth of the natural gas transmission market and of GRTgaz which has a number of major advantages in an integrated European gas market.

France’s place in a gas-powered Europe• Largest transmission network (ENTSOG)

• 3rd largest LNG reception capacity (GIIGNL)

• 3rd largest storage capacity (GSE)

• 4th largest gas market (BP Statistical Review)

TGW

h/ye

ar

Azerbaijani gas

Algerian gas

LNG

Norwegian gas

Russian gas

EU Production

Libyan gas

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

1,000

0

2,000

3,000

4,000

5,000

6,000

7,000

8,000

LNG is accounting for an increasing portion of European supply.

Source: ENTSOG

PREDICTED CHANGES IN EUROPEAN SUPPLY

production of which is intermittent. They emit half as much CO2 as coal power plants and are more economical to build and operate. Combined cycle gas turbines (CCGT) which use both a gas turbine and a steam turbine offer a particularly good yield: 65% compared to 35% for a coal plant. Electricity pro-duction could therefore account for 40% of the primary consumption of natural gas in Europe by 2030.

The golden age of natural gas draws nearWith oil becoming scarcer and more expensive, the problems of climate change, the huge synergies between natural gas and renewable energies, and the consequences of the Fukushima disaster on the energy policies of several countries who have decided to turn their backs on nuclear power with Germany and Switzerland at the forefront, natural gas is entering a time of unprecedented growth.The International Energy Agency (IEA) is predicting a 23% increase in the demand for natural gas in Europe between 2010 and 2035, thus exceeding 630 billion m3 (Gm3).

Natural gas, a triple-A rated energyEurope has set itself three targets for 2020: to cut CO2 emissions by 20%, to increase energy efficiency by 20% and to raise use of renewable energies to 20%.Abundant, Affordable and Acceptable for the environment, natural gas can help us achieve these goals, ensuring its place as one of sources of choice for the energy mix of tomorrowIn fact, natural gas has a much better carbon footprint than that of oil or coal Its flexibility and high energy yield make it an attractive option for producing electricity in synergy with the development of renewable sources. This use is taking off rapidly and has resulted in an increasing inter-dependence of electricity and gas-powered systems.

Strong synergies with renewable energyNatural gas-fired electrical power sta-tions allow electricity production to be very rapidly adjusted to meet demand during peak periods and as a com-plement to wind and solar power,

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GRTgaz 201115

STRATEGY

The strategic role of transmissionFrance currently imports 98% of the natural gas it consumes and Europe more than 65%, a figure which looks likely to exceed 80% in 2035 reaching 530 Gm3 compared to 331 Gm3 in 2010.The opening of new gas pipelines and greater LNG import capacities wi l l increase the re l iabi l i ty and competitiveness of supplies by creating greater opportunities for arbitration.However, gas still needs to be able to circulate easily within each country and between countries across Europe. This is the aim of the single natural gas market that Europe hopes to achieve by 2014.

Essential investment for EuropeMeanwhile, national investment plans are being coordinated, priorities established for 2020 and a roadmap drawn up for 2050.

The challenge is to facilitate the transport of natural gas by using efficient, high-capacity corridors, to better inter-connect the net-works and to adapt infrastructures so they are compatible with a greater diversity of sources. Projects relating to the corri-dors are analysed by regional investment groups. GRTgaz is actively participating in three of the six investment plans.Currently designed with routes that run mainly in north/south and east/west direc-tions for transporting gas from the North Sea and Russian gas, networks are going to have to cope with new south/north and west/east flows from the LNG ter-minals and border connection points so that they can trade gas in both directions.

A key role in a gas-powered EuropeFrance plays a key role in securing the supply for EU Member States. Its coast-lines are perfectly situated to receive

LNG imported from the Gulf states and the Mediterranean and Atlantic basins. It is connected by gas pipelines to markets in the north, east and south of Europe.This optimum geographical location, supported by powerful and well-dis-tributed gas infrastructures, allows France to receive natural gas from all the world’s production zones and to trans-port it to consumer countries in Europe. GRTgaz therefore represents a major national sector and a transmission market with considerable potential for growth. Thanks to its extensive network it can also reach most other European markets. Improved liquidity at its gas PEG and the Powernext gas exchange are two more of the company’s assets.Our major investment commitments will also improve fluidity between the two balancing zones and will facilitate access to prospering markets.

€150 billionThe European Union believes an investment into the natural gas networks of €150 billion between 2009 and 2030 is needed to build a single, reliable and efficient market.

Gas Regional Investment Plans South North

Gas Regional Investment Plans South

Gas Regional Investment Plans North West

Uncon�rmed projects

Con�rmed projects

Dunkirk

Montoir

Taisnières

Obergailbach

Oltingue

Cerville

ChampeyVoisines

Étrez

Palleau

Dierrey

Chazelles

Auvers

Cuvilly

Saint-Avit

BastiaAjaccio

Porto-Vecchio

MontpellierSaint-Martin-de-Crau

Fos

GRTgaz MAJOR PROJECTS AND GAS REGIONAL INVESTMENT PLANS

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STRATEGY

Striving for excellenceThe French energy sector sets a global benchmark for excellence and GRTgaz wishes to stand among the leading world operators in this field.I t s ambi t ion i s to become the European natural gas operator of choice, by providing greater security, flexibility, competitiveness and services whilst protecting the surrounding environment. GRTgaz hopes to help build a safe, efficient and competitive European energy market for the benefit of the end consumers and to strengthen France’s role in gas trading across Europe.

Client focus, responsibility, innovationIn order to fulfil this ambition, GRTgaz is focusing on three priority goals:• better meeting customer expectations,

listening to them and anticipating their needs in order to provide appropriate capacities, services and

level of flexibility, on time and at the very best cost;

• placing consultation and sustainable development at the heart of its policies and, in particular, setting an example in terms of its approach towards the environment, biodiversity, natural and archaeological heritage;

• applying greater intelligence to its network, mobilising its creativity and its talent for innovation in order to build the gas transmission network of tomorrow and become even better at meeting the expectations of all parties involved.

DevelopmentFrom 2005 to 2011, GRTgaz invested €3.2 billion towards modernising and reinforcing its infrastructures, increas-ing its trading capacities with adjoining networks and adapting its gas manage-ment system to cope with the opening up of the network to multiple shippers.It has made it easier to access the natural gas market by reducing the

Crescendo: a company programme at the heart of a gas-powered Europe

Development, Performance, Commitment. GRTgaz is following an ambitious company programme so that it can participate fully in the construction of a single gas market by making the most of its assets, skills and capacity for innovation.

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STRATEGY

number of pricing zones, creating PEG and contributing to the creation of the Powernext Gas Exchange.The company has embarked on a new round of strategic investments, in line with the priorities established by the European Union for creating a single natural gas market and in close collaboration with all players on the gas market.The plan is to invest €2.5 billion between 2012 and 2014 and over the next decade GRTgaz is ready to invest a further €800 million per year in order to increase its transmission capaci-ties by 70% by 2021, further open its network to Europe, optimise efficacy and flexibility and be able to merge its two balancing zones in line with market demand.

At the same time, GRTgaz is expanding its scope by offering new services that will help customers improve their per-formance and encourage competition for the benefit of consumers.Suppliers, traders, industrial consum-ers and gas power plants all have very different needs requiring value-added services: gas trading, guaranteed pressure, advance information on the quality of gas delivered, market cou-pling etc.

PerformanceGRTgaz is committed to becoming more efficient in every area and to managing costs in order to improve performance and meet regulatory targets.All its business lines are therefore under-pinned by a philosophy of operational performance in order to improve both its organisation and the safety and pro-ductivity of operations.GRTgaz sees sustainable development requirements as drivers of progress and is designing ways of ensuring projects are steered both responsi-bly and in a socially aware manner. It

encourages openness and consultation with all parties involved, hopes to set an example from the way it manages safety and environmental issues and has a policy of active cooperation in order to optimise the return on its invest-ments into employment and the local economy.

CommitmentGRTgaz wants i ts employees to get involved and encourages social dialogue as a driver of change and as a way of achieving its goals; it bases its growth on teams who are aware of the challenges they face and who have a vested interest in the transformation process.It aims to provide its employees with the highest possible levels of safety and working conditions. It is conscious of the need for diversity and equal opportunities and is committed to giving every employee the resources to develop his skills to be able to meet new challenges and grow within the company. It encourages initiative and recognises both individual and collective contributions to its success.

Europe - the new frontierThe European Union’s newly con-

firmed goal of achieving a single

energy market by 2014, the reper-

cussions of Fukushima on energy

policy, the strategic decisions of

the large European groupings and

limited access to funding thanks to

the debt crisis have triggered an

overhaul of the transmission sector

and more generally of gas infrastruc-

tures in Europe.

GRTgaz hopes to play an active role

in achieving this consolidation with

the support of its shareholders.

The aim is to encourage the creation

of a combined Franco-German zone.

Germany’s energy decisions could

motivate it to diversify its gas supply

portfolio. France’s LNG reception

capacities, supported by the work

currently underway to create new

South-North and West-East transmis-

sion capacities will be a contributing

factor.

Waidhaus Compressor Station on the Megal network (GRTgaz Deutschland).

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Concerted development

GRTgaz 201118

DEVELOPMENT« The European Commission, the regulators and the network managers have reached an agreement over the main priorities for the next three years.The future network codes for capacity allocations and balancing rules as well as the rules for congestion management will have a considerable impact on the construction of the future gas market. »Stephan Kamphues,

Chairman of ENTSOG

GRTgaz has a policy of ongoing consultation with a view to adapting its network and offer to the needs of the market. It is actively participating with neighbouring operators towards the creation of the single gas market, in the form of regional initiative groups and the European operators association, the ENTSOG.

(Résonance - September 2011)

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Network reinforcement and modernisationGRTgaz is continuing its programme of pipeline inspections, repairs and reinforcements in line with the decree of 4 August 2006 on the safety of networks for transporting gas and other liquids. In accordance with this decree, a Geographic Information System must be used to store data about the facilities and their surrounding environment, the network must undergo routine inspections and security must be improved, especially in urban areas. Nearly 2,500 km of pipelines were inspected and more than 2,400 km repaired in 2011.

Within the Paris area, work on the renovation of the Alfortvil le Interconnection Station was completed and the interconnection with the Fontenay-Mauvoisin Compressor Station was put into service at the end of the year.

In the East, GRTgaz is building its largest interconnection point yet in Cerville. Connected to the Laneuvelotte Compressor Station right next to the Cerville underground storage point, it will join up 4 national and 3 regional pipelines. It will be opened in 2013.

Further south, the compressor station at the Etrez storage site will be replaced by 2013 with a new station fitted with electric compressors; these machines will be in addition to the 23 electrical machines out of the 88 compressors installed at GRTgaz’s 26 operational stations. GRTgaz is also adapting its regional network in order to keep up with changes in demand and to cope with peak consumption times. The most extensive work will take place in Dordogne with the opening of 19 km of pipelines (DN100) and in Provence with 18 km (DN600).

Optimising and interconnecting the transmission network

GRTgaz operates and develops its transmission network in order to transport natural gas as safely, reliability, efficiently and flexibly as possible.

INVESTMENT IN 2011 €524 MILLION

Efficiency 21%

Safety 20%

Environment 12%

Reliability 19%

Transmission 5%

Gas quality 2,5%

Connections 7,5%

Non-infrastructure 13%

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2,474 kminspected.

2,426 kmrepaired.

23electric compressors.

Micado: bringing the network even closerA map, features, regulatory data,

maintenance history… with the new

geographical information system

launched in 2011 you simply have to

select a point along the network map

of France to see the installation in

its actual environment and access all

relevant details.

The culmination of five years’ work,

Micado and its mobile version for the

Nomade tablets has revolutionised the

day-to-day work of our technicians.

Supplying gas turbine plantsThree combined cycle gas turbines (CCGT) were opened in 2011: 408 MW in Bayet, 430 MW in Blénod and 456 MW in Martigues. In addition, one 370 MW combustion turbine was opened in Montereau. In total, eleven power plants representing an installed capacity of 5,300 MW were in operation by the end of 2011. By 2020, an additional 4 GW of CCGT capacity could be installed.

A 400 MW CCGT consumes around 20 GWh of natural gas a day. This is as much as a town of 200,000 people in winter. However, these plants have to start-up and stop frequently requiring huge flexibility throughout the day. GRTgaz is therefore adapting its network, its information system and its methods and is committed to preventing any fall in pressure that could affect its customers.

South Zone

North Zone

Site running or that is able to run on natural gas in 2011

Proposed site with plans to run on natural gas from 2011

Four other power projects are being researched for connection to the GRTgaz transmission network.

EDFGennevilliers (210 MW)

GDF SUEZ DK6Dunkirk (790 MW)

EDF Blénod (430 MW)

EONHornaing (430 MW)

EDFBouchain (510 MW)

EON Emile Huchet 7&8Saint-Avold (860 MW)

GDF SUEZ CycofosFos-sur-Mer (480 MW)

POWEO productionToul (413 MW)

E.ON Lucy (430 MW)

POWEO productionPont-sur-Sambre (412 MW)

EDFMontereau (370 MW)

GDF SUEZ SPEMMontoir (435 MW)

ALPIQ 3CBBayet (410 MW)

EDFMartigues 2 (465 MW)

EDFMartigues 1 (465 MW)

GDF SUEZ CombigolfeFos-sur-Mer (425 MW)

DIRECT ENERGIELandivisiau (422 MW)

DIRECT ENERGIEHambach (880 MW)

CENTRALISED NATURAL-GAS POWERED ELECTRICITY PRODUCTION SITES

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GRTgaz 201122

GERMANYLUX.

BELGIUM

SWITZERLAND

ITALY

SPAIN

Uncon�rmed projectsCon�rmed projects

Dunkirk

Montoir

Taisnières

Obergailbach

ITALY

Oltingue

Cerville

ChampeyVoisines

Étrez

Palleau

Dierrey

Eridan

Chazelles

Auvers

Cuvilly

Saint-Avit

Bastia

Ajaccio

Porto-Vecchio

MontpellierSaint-Martin-de-Crau

Fos

PIR: Network interconnection point

South Zone

North Zone

Fitted with three 12.5 MW electro-compressors, this station will increase trade in both direction with TIGF and will bring the Guyenne pipeline to full capacity.It will also be connected to the regional pipelines in order to improve service to the Poitou-Charentes regions and to part of Pays de la Loire.This investment, which will be ready in 2013, has received backing from the European Union as part of its European Recovery Plan.

New prospects with Belgium and Luxembourg• At the Taisnières interconnection

point, gas is traded from Belgium towards France. By December 2013 its capacity will have been increased from 590 GWh/day to 640 GWh/day at a cost of €128 million. Following a market consultation period that ended in March 2012, GRTgaz and Fluxys decided, in April 2012, to create a second interconnection point from France towards Belgium with a capacity of 266 GWh/day, to be ready in 2015-2016. Located near Veurne, it will receive unodorised gas from the new LNG terminal in Dunkirk.

• France’s trading capacities towards Luxembourg, currently 0.3 GWh/day, could reach 40 GWh/day by 2016 in order to cope with the expected rise in demand. GRTgaz and the operator Creos are due to launch the binding phase of their market consultation in 2012.

Hauts de France II pipeline and the Arc de Dierrey: major projects in the North zoneThe decision to build a 13 Gm3/year LNG terminal in Dunkirk was taken in June 2011. It is due to be opened at the end of 2015. Several other installations will be built in order to connect the terminal to the transmission network and to adapt the heart of the North zone network so that it can cope with these new quantities of natural gas.• A 17 km connecting pipeline (DN900)

is currently being laid between the terminal and the Pitgam Compressor Station (North zone). An interconnection point will be created at Pitgam from where a

Increasing trade with SpainIncreasing trading capacities in both directions between Spain and France is one of the priorities of both the EU and the Southern regional initiative group: they will go up from 110 to 165 GWh/day at Port de Larrau in 2013 and from 5 to 60 GWh/day at Biriatou in 2015.The building of a new Compressor and Interconnection Station in Chazelles is part of this same project.

730 kmof new pipelines confirmed.

€2,000 milion€2,000 million GRTgaz hopes to invest more than €2,000 million from 2012-2014.

MAJOR GRTgaz PROJECTS

GRTgaz’s major projects will help create the gas corridors and market integration wanted by the European Union.Five projects are being jointly backed by the EU:• the Pitgam-Nédon section and the Arc de Dierrey in the North zone;• the Chazelles station, the Eridan project and studies into supplying Corsica in the South zone.

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new branch, the Flanders pipeline, could be built towards Belgium up to the proposed interconnection point in Veurne. These installations will be intended for the transport of unodorised gas.

• Capacity will be doubled along 174 km of the Hauts de France pipeline (DN1200) by 2015 between the Pitgam and Cuvilly stations. Starting in 2012, 51 km of pipelines will be laid between Pitgam and Nédon.

• The Arc de Dierrey, A new 308 km pipeline (DN 1200) will link the Cuvilly compressor station and the interconnection point in Voisines, pass ing through the ex i s t ing compressor station in Dierrey-Saint-Julien. This station will be adapted and an interconnection created for the Germigny-sous-Coulombs storage site.

The Arc de Dierrey will make it possible to transport gas to the east from Norway, the Netherlands, Great Britain and the Atlantic LNG terminals, and to the West from Russia.

It is scheduled for completion in 2015.These major North zone investments will cost a total of €1,350 million. They have received a European Grant of €108 million for the Pitgam-Nédon section of the Hauts de France II pipeline and for the Arc de Dierrey.

Doubling up the Rhône pipeline in the South zone: the Eridan projectEridan will double up the Rhône pipe-line with a further 220 km (DN 1,200) between Saint-Martin-de-Crau and Saint-Avit, in the region of the Tersanne underground storage site.

It will increase transmission capacities from south to north in order to cope with the expected rise in LNG imports in the south of France and in trading with Spain.It will make it easier to increase intercon-nection capacities with the Fos-sur-Mer LNG terminals and the storage points in the south east.It will improve the flexibility of supply for CCGTs which are rapidly increasing in number: three turbines representing a total of 1,370 MW will be built in Fos and Martigues and a fourth 465 MW unit is scheduled to open in 2012-2013.Finally, Eridan is an essential step towards the eventual merger of GRTgaz’s two North and South balancing zones.The investment received CRE approval in April 2011 and will cost €484 million. It has received a European Union grant of €74 million. Eridan is expected to be put into service in 2016.

nouveau & innovant

Loading pipes at Dunkirk Harbour to be taken to the Hauts de France II worksite. GRTgaz technician working on the Roussines Compressor Station.

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DéVELOPPEMENT

GRTgaz 201124

In 2011, at the request of the CRE, GRTgaz instructed an independent expert to carry out an in-depth study of possible market mechanisms. The cost has been estimated at between €40 million and €200 million depending on changes in the price of gas. This study has been published on the GRTgaz website.The CRE has also authorised GRTgaz to start its studies in 2012 into the Arc lyonnais project proposed for 2017-2018. The cost of the project is estimated at around €450 million.

Natural gas in Corsica: Project CyrénéeLinking up with the future GALSI pipeline that runs between Algeria and Italy via Sardinia will allow us to supply Corsica with natural gas and replace the fuel oil currently used by the island’s two thermal power stations. Feasibility studies have resulted in an initial proposed route for the pipelines and GRTgaz held a voluntary public consultation period between November 2010 and March 2011. An alternative solution whereby Corsica would be supplied with liquefied natural gas (LNG) from a barge is also being discussed. If this solution is chosen, the land-based part of Project Cyrénée would still go ahead.

Merging the North and South zones: new opportunitiesThe GRTgaz network is currently divided into two zones with an interconnection point between them. The eventual aim is to merge these two zones in order to create a single marketplace which will strengthen competition between suppliers.The opening of the Arc de Dierrey in 2015 and of the Eridan project in 2016 will reduce the risks of congestion but will not eliminate them completely. Additional investment, in particular the doubling of capacity along the Bourgogne line and the Est lyonnais line (Arc Lyonnais) and a number of contractual mechanisms will allow us to reduce the risk of congestion even further.

Building the GRTgaz interconnection point in Cerville.

Tightening our links with Austria and GermanyGRTgaz Développement owns 34%

of BOG and as of 1 February 2012

it has taken over 100% of GRTgaz

Deutschland too.

• Austria’s transmission operator,

BOG, manages the WAG network, a

245 km pipeline linking Slovakia to

Germany. WAG is also connected to

the German pipeline, Megal.

• Fifty eight percent of Megal’s

capacity is sold through GRTgaz

Deutschland. With a cumulative

length of 1,075 km, Megal carries

mainly Russian gas. It serves the

south of Germany and France at the

Obergailbach entry point.

GRTgaz 201124

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GRTgaz 201125

Listening to the needs of the marketIn addition to its market consultations or Open Seasons for identifying new transmission capacity needs within its borders and at interconnection points, GRTgaz has a policy of ongoing dialogue with all players in the market.

An Orientation Committee organises the programme of works based on a medium- and long-term assessment of issues facing the gas sector.

Nine working groups, steered by GRTgaz, work on changes to the contractual structure of the network, the network operating code, managing intra-day flexibility, the balancing system, the specific needs of industrial clients, the contractual design for downstream capacit ies, capacity allocations, the GRTgaz information system and, since 2011, on the distribution network managers’ delivery and connection methods.

A website, www.concertationgaz.com, has been set up specifically for the consultation process. All companies with a valid contract with GRTgaz or TIGF have access to the information discussed by the Orientation Committee and to the work carried out by the groups. There is also a forum where participants can discuss the topics dealt with by the working groups.In 2011, these consultations made it possible to restructure the transmission contracts, successfully complete a coupling test between the North and South zones, clarify the network usage conditions, the potential of the flexibility service and how it will change over the next ten years, and even to reach an agreement over changes to the balancing system in order to bring it more in line with European harmonisation.

Improving market access and broadening the offer

Always ready to listen to customers, GRTgaz offers ongoing dialogue in order to adapt and broaden its offer and create shared value. It is developing its relationships with neighbouring operators in order to improve cross-border trading and is helping write up the Network Codes as part of ENTSOG.

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Flexibility, adaptabilityGRTgaz offers its industrial customers several solutions tailored to their specific needs, such as 12-month adjustable con-tracts for new sites who don’t yet know their exact consumption levels, and daily capacity subscriptions for additional one-off needs or for operating tests.Since April 2011, GRTgaz offers a flexible intra-day service for sites with highly vari-able demand such as CCGTs. Eligible sites submit their schedule on the eve of the day in question. GRTgaz then confirms its feasibility. The service is invoiced based on actual usage using the tariff stated in the degree of 3 March 2011.More generally, the new GRTgaz trans-mission contract, applicable as of 1 January 2012, allows network users to choose the conditions under which they access the services best suited to them: access to the upstream network, down-stream network, wholesale market etc.

TRANS@ctions, a valued Client ISThe TRANS@ctions secure portal guarantees shipper clients and industrial consumers a reliable, progressive, open and

fast information system. The full version will be available on-line in Spring 2012.Capacity and service reservations, claims tracking, responses, returns management, electronic signature of contracts, electronic invoices… all these services and more will be available on line.

Smart GRTgaz: everything you need to know about the gas marketLaunched in 2011 and open to everyone, Smart GRTgaz offers more than 100 datapoints in near real-time and is growing all the time.All connection points are covered: border points, LNG terminals, storages, interfaces between the GRTgaz balancing zones and consumption points. Existing and potential clients therefore have access to comprehensive information to accompany the decision-making process.By way of a medium- and long-term outlook for other market players, GRTgaz has also published every year since 2006 a prospective 10-year study on the development of the natural gas transmission network in France: a

practice which became compulsory for all European operators in 2011.

Market coupling: innovative access to capacities at the North-South linkGRTgaz and the Powernext exchange have successfully launched a pilot market coupling scheme between GRTgaz’s North and South PEG. This innovative service allows the market to run smoother and narrows the gap between the natural gas wholesale prices in the two zones.Designed with the help of all the other players on the market, this market cou-pling was inspired by a similar system on the electricity market which has been in operation since 2006.The first of its kind in Europe, it is being monitored very closely by the operators and regulators who could use it to optimise the use of interconnection capacities.

Cooperating with neighbouring operatorsGRTgaz is developing an ongoing relationship with TIGF as part of

Promoting natural gas and biomethaneA new team has been given the

task of promoting industrial uses

of natural gas and highlighting its

energy efficiency and contribution

towards reducing greenhouse gas

emissions.

It is also supporting a number of

projects involving biomethane,

which was approved for injection

into the natural gas transmission

network in November 2011.

100Smart GRTgaz offers more than 100 datapoints in near real-time.

Trucked gasGas transported in a tank truck is used to ensure continuity of supply in the event of a disruption following an accident or during maintenance work.

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DEVELOPMENT

the consultation process and for coordinating our investments.Interconnection agreements have been signed with the Belgian operator Fluxys, the German operators Open Grid Europe and GRTgaz Deutschland, as well as with the Norwegian company Gassco for the Dunkirk entry point. These agreements will simplify cross-border transmission by ensuring transparency for Shippers as regards the change of operator.In order to facilitate the transmission of gas between the Zeebrugge spot markets and the North PEG, GRTgaz and Fluxys are offering market players the chance to buy a single package, or “bundle”, of cross-border gas transmission capacities between these two hubs.

This bundled capacity service has also been launched with GRTgaz Deutschland between the North PEG and the NCG hub in Germany.These products can be purchased in France from the Capsquare trading platform which is included as part of the GRTgaz basic service.

Drawing up the network codesGRTgaz is actively participating in the process to draw up the European network codes as part of the ENTSOG, which brings together 39 natural gas transmission system operators from 23  countries across Europe. These codes, which will deal with issues such as capacity allocation, balancing, tariffs, interoperability and transparency, will

GRTgaz is increasing its involvement with the Pow-ernext Gas Spot trading platform in order to meet its bal-

ancing requirements. Its purchases

will encourage liquidity and greater

uniformity of the reference prices for

natural gas in France. By the end of

2012 GRTgaz hopes to have published

a network pressure indicator which

will encourage shippers to contribute

to ensuring an overall balance.

Nabucco

TAP

IGI

North

Stre

am 2

Galsi

South Stream

Proposed pipelines

Terminals under construction

Proposed extensions

Existing LNG terminals

Existing pipelines

Exit and entry capacities between market zones

Main gas hubs

Annual regasification capacity in billions of m3

30155

PEGNord

NBP

ZEE

TTF

PSV

NCG

CEGH

Gaspool

PEGSud

PEGTIGF

MS-ATR

Gijón

Montoir-de-Bretagne

Fos TonkinFos Cavaou Toscana

offshore

Porto Levante

Marmara Eregli

AliagaRevithoussa

Dunkirk

Isle of GrainMilford Haven

Dragon

Milford HavenSouth Hook

Teesside

Rotterdam

Zeebrugge

Swinoujscie

Carthagène

Sagonte

Barcelone

Huelva

Sines

Bilbao

El Ferrol

Panigaglia

22energy sector consultants responded to GRTgaz’s invitation to discuss the gas market and the services expected of it.

establish the future rules for the sector which must then be established at national level by each country.

27GRTgaz 2011

MAIN GAS TRADING POINTS IN WESTERN EUROPE

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GRTgaz encourages innovation across the board and incorporates new resources and new methods of working in order to manage its costs, optimise efficiency, improve industrial safety and reduce the environmental footprint of its installations.

Striving for excellence

PERFORMA

PERFORMANCE

GRTgaz 201128

« The delivery station was delivered slightly ahead of schedule. GRTgaz has, in my opinion, managed its relationship with us, both on a technical and on a commercial level, in an exemplary manner. This station needs 65,000 m3 of gas an hour and is subject to almost daily stoppages and start-ups. We also hope to forge a close relationship with the dispatching centre so that the network is powerful and fast.We may experience uncertainties as regards scheduling and nominations, but I have every faith in the network. »Jean-Paul Costes, Director of the Bayet CCGT, 3CB Groupe Alpiq(Résonance - December 2011)

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PERFORMANCE

Our sales structure has been strengthened with the introduction of dedicated business managers, the coordinated management of multi-site customers, better CRM with our major accounts, sector-based specialisation of our marketing engineers and support for industrial customers wishing to enter the wholesale market.This new structure will allow us to gain greater knowledge of our customers, to adapt our services and better meet their expectations. It was extended in 2011 with the introduction of special teams for promoting the uses of natural gas and supporting biogas projects.

Quality of service: raising the barThe 2009-2012 pricing structure includes the service quality indicators established with the CRE: availability of the sales portal and quality of information about quantities delivered,

Improving operational performance and managing costs

GRTgaz uses innovative tools to improve its performance every day. It has internalised its purchasing process and strengthened its support functions in order to improve its efficiency and competitiveness and strengthen cross-disciplinarity.

High levels of customer satisfactionEvery year GRTgaz conducts a customer satisfaction survey among its shipper, industrial and distributor clients.The 2011 results show ongoing improvement in the company’s operat ional eff ic iency: 95% of customers are satisfied with GRTgaz’s services and offers, 93% with its operational support and 92% with its business relationship, which includes an 18-point rise in the satisfaction level among industrial customers with 94% being satisfied.

This progress reflects the efforts made to better meet the expectations of our industrial customers identified following previous surveys. All teams are fully committed to ensuring that disruptions caused by our works, from the scheduling stage through to execution, are kept to a minimum.

GRTgaz has received ISO 9001 certification for all its activities.This certification was renewed in 2001.

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two indicators with an associated bonus/malus factor, information about the annual network maintenance programme and how it will affect customers, relations with shippers and greenhouse gas emissions.Expectations were consolidated 2011, with GRTgaz meeting nearly all its targets, thereby receiving a pricing bonus. The results of these indicators are available to view on the company’s website.

Managing the gas system: greater flexibilityThe GRTgaz Gas System Management division is in charge of transporting the gas from the shippers to the customers connected to the network. The increase in the number of CCGTs, whose needs are both very high and extremely variable, requires added flexibility.The gas system is therefore now better planned thanks to a team permanently

assigned to the national dispatching centre and regular updates throughout the day of schedules designed on an hourly interval basis.

SC@LA, a new remote management system, is currently being built; data migration will hopefully begin in mid 2012 and the system will be fully operational by the end of 2013.It will provide information about the gas system at any given time (flow rates, pressure, transmission options), it will provide customers with more information and faster, such as shippers’ balances, consumption by volume and by energy and the specific properties of the gas being delivered, and it will be able to use simulations to produce forecasts about changes in the gas system over the next few hours.

Micado: the culmination of a major projectAfter five years’ work, the new GRTgaz geographical information system has now become the daily tool used by 1,500 employees.Accessible via the intranet and highly user-friendly, it can be used to view the network within its actual environment, zoom in on a specific pipeline and access all its features. Micado is interfaced with the electronic Document Management System (DMS) which stores al l regulatory and administ rat ive information in a centralised location, as well as with the Inca and Proteca information systems for details of inspections, repairs and pipeline cathodic protection.Designed to help the work of the GRTgaz teams, Micado also meets the requirements of the safety regulation of 4 August 2006.

99.8%Availability of the customer portal was 99.8%.

Micado, the new geographical information system (screen shot).

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Nomade not only improves working conditions but also allows for more reliable data transmission and greater productivity and traceability of in-the-field work.More than 800 GRTgaz employees will receive a tablet in 2012.

From Perfop to Performance ManagementThe Perfop programme was based on identifying, standardising and then rolling out best practices to all field personnel, and on using dashboards to monitor performance indicators and results. It came to an end in 2011.Creating the Methods division has helped streamline our operating procedures. Our Performance Management project, aimed at seeking out performance in each business area, ensuring greater cross-disciplinarity and aligning priorities with company goals, will be based on what was learnt from the process. It will be put into action in 2012.

Better scheduling of work is one of the changes made thanks to Perfop. There are now fewer capacity restrictions and customers are better informed. Overall 86% of shippers are satisfied with the clarity of the information provided by GRTgaz and how easy it is to use, up 22  satisfaction points compared to 2010. Similarly, 94% say they are happy with our operational support, and only 36% suffered disruptions to our work.

Purchasing and logistics: new resourcesImproving the performance of our supply chain is the goal assigned to the Purchasing, Procurement and Logistics Division, the size of which has increased from 40 to 100 employees since purchasing was internalised on 1  January 2011. The challenge is a big one with the launch of our major projects: purchases account for approximately 70% of the cost of a new pipeline.

Nomade: working without bordersThe Micado geographical information system is also available in a mobile version via the Nomade, a tablet computer with 3G internet connection designed for our field technicians. Sturdy yet lightweight, the Nomade can be used to upload data on-site avoiding the need for extra office work, and gives access to a range of applications for collecting information during maintenance work and from meter readings.

Applying and sharing expertise: CTE European workshopsIn 2011, the CTE (Technology

and Skills Centre) organised two

workshops around two areas of

expertise:

• corrosion protection;

• installation integrity, welding and

non-destructive tests.

Around one hundred people

representing 23 gas operators from

15 different countries attended.

Using the new Nomade tablet fitted on board a GRTgaz vehicle.

86%of shippers are satisfied with the clarity of the information provided by GRTgaz and how easy it is to use.

800More than 800 employees will have a Nomade tablet by 2012.

Skills training.

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The purchasing division has a three-pronged governing structure: purchase decision-maker, technical specifications manager and purchaser. They share the same goals, namely to better meet requirements in terms of quality, lead-times and price, reduce the environmental impact of purchases and increase regional involvement by giving preference to local maintenance companies, in particular to carry out work on the compressor stations.

GRTgaz has also now launched Philogaz, its new national logistics platform, operational since December. Located on a 10-hectare site near Châteauroux, on the border of all four of the company’s regions, it will optimise the procurement process for our major worksites and wil l improve stock management which was previously carried out at 8 different locations. With incredibly good links and a high level of equipment, Philogaz is fitted with an RFID stock

identification and management system that scans the barcodes of incoming and outgoing items.

Inspiring InnovationGRTgaz encourages its employees to be innovative and to share their ideas. The GRTgaz Challenge Initiative is a scheme for rewarding creativity and innovation among employees in each of three categories that reflect the goals of the company project Crescendo: industrial and financial performance, sales growth and human & environmental commitment.Nearly one in four employees took part in the 2011 Challenge submitting a record number of 241 ideas: four initiatives were rewarded, but all proposals submitted since 2006 can be consulted on the intranet which has a section dedicated to the scheme.Extra effort was made in 2011 to follow up these innovative ideas in order to help them be realised.

Rigorous internal controlEven more processes now undergo

an internal audit. The quality of

these audits is one of the factors

used to determine the annual

performance of our managing

executives.

Internal financial audits are based

on a set of criteria drawn from

best practice. Applying new rules

requires concerted training efforts.

Independent and solid legal supportOur Legal Affairs Division has

been linked up with the General

Management and enlarged so that

it can support the institutional

c h a n g e s u n d e r w a y a n d i n

particular the major development

programme in place at GRTgaz.

Philogaz, GRTgaz’s national logistics platform (general view of the site; pipe storage, stock management).

241projects were submitted for the GRTgaz Challenge Initiatives 2011.

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Committed policiesTransmission emits the least greenhouse gases of all the stages along the value chain of the natural gas consumed in France.In addition to regulatory requirements, GRTgaz is committed to reducing its emissions and carbon footprint even further by building infrastructures and operating and maintaining the network, and through logistics and tertiary activities and dismantling end-of-life installations.

Above-ground installations are incor-porated as much as possible into their surrounding environment and prefer-ence is given to technologies with the lowest possible emissions. Our pipe-line projects undergo in-depth impact studies in order to find the best route available. If a pipeline has to cross through farmland or listed natural areas, all plant life is replaced and the profile

Ensuring industrial safety, minimising our footprint

GRTgaz makes every effort to ensure the safety of people and property, minimise the environmental impact of its facilities and not disrupt the local residents.

An integrated management system at the service of the company projectWork to overhau l the GRTgaz management system was begun in 2011 with the aim of producing an easy-to-use tool for managers that had a direct link to the company’s sustainable development goals. Our document management, data recording and monitoring systems have also been adapted for this same purpose.

Our ISO 14001 cert if icat ion for compressor stations fitted with high-performance electric motors or gas turbines was expanded in 2011 to 17 sites. The certification agency noted the quality of our actions to increase local involvement, the excellent condition of the sites visited and the contribution of the management system to the company project.

GRTgaz has received ISO 14001 certification for 17 of its compressor stations.

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GRTgaz 201135

of the land recreated; crops and biodi-versity are preserved.Biodiversity conservation is a fundamen-tal principle of the GRTgaz sustainable development policy which relies on partnerships with specialist institutions such as the National Museum of Natural History, the National Forestry Commis-sion, Natureparif and the Federation of Regional Nature Parks.

Ensuring industrial safety and securing installationsRisk prevention and inspections are ongoing aspects of our monitoring policy.Our pipes are made of steel and all welding is inspected using radiography or ultrasound and resources have recently been expanded in order to cope with our major projects.An insulating layer and a cathodic protection system protect the pipes from corrosion. GRTgaz is implementing a routine surveillance and inspection programme that uses either electronic surface measurements or instrumented pigs, followed by any necessary repairs.

Keeping a close eye on the environmentThe whole of our network is monitored 24/7, with on-call agents ready to mobilise at any time to deal with emergencies.In line with the Decree of 4 August 2006, GRTgaz has carried out an environmental assessment of its installations and a number of safety studies. The security of pipelines that run through built-up areas has been reinforced.Special protection plans are being put in place for sites classified as critical infrastructures.

Damage preventionThere is a risk that earthworks or farming activities that take place around our pipelines could damage them. GRTgaz has therefore put in place measures to prevent this risk:• extensive signage to mark the route

of the pipelines;• mail shots to inform residents about

the existence of the pipelines and what steps to take to avoid damaging them;

• information meetings at town halls and for farmers to remind them of the regulatory requirement to declare any plans for works (Declaration of Proposed Works) in the vicinity of underground installations;

• on-site assistance for public works companies who have submitted a Declaration of;

• Intent to Carry out Works (a “DICT”, a French regulatory requirement).

In 2011, the authorities asked INERIS to create a single national service point incorporating an exhaustive database of the networks, easy to access and regularly updated using the operators’ geographical information systems.As of 1 July 2012, this single service point will centralise all Declarations of Proposed Works and Declarations of Intent to Carry out Works. GRTgaz has put in place the tools and organisational structure needed to accompany this change.

24/7The whole network is monitored 24/7.

GREENHOUSE GAS EMISSIONS FROM THE VALUE CHAIN OF NATURAL GAS

CONSUMED IN FRANCE

Exploration and production

49%

LNGterminals

11%

Transmission 6%

Storage 8%

Distribution 26%

14.4kg equivalent CO2

per MWh

Source: Gas in focusInspecting transmission pipelines using an instrumented pig at Cournon d’Auvergne.

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In 2011 GRTgaz also created a Hole Filling Task Force within the Central Atlantic region in order to strengthen our operational management with a view in particular to cutting natural gas emissions during replacement work and when building branch lines and at the same time to reducing the time during which the network is unavailable.

BBC and HQE certified buildingsWherever possible we use BBC and HQE compliant buildings. The GRTgaz head office in Bois-Colombes is a low-energy building (BBC) and has received High Environmental Quality (HQE) certification.The same applies to our logistics platform Philogaz. It uses natural lighting and is fitted with solar panels that supply half its energy needs. Linked up to the railway network, it is able to receive equipment without the need for any transfers by road. Rainwater is collected and used to clean the floors and irrigate the green spaces. Road

run-off water is purified by the plant life growing in collection lagoons.The logistics building at the Chazelles Station, which is currently under construction, also meets HQE standards.

Encouraging biodiversityGRTgaz protects biodiversity and encourages its growth by ensuring the service strips above its pipelines are managed in an ecologically-friendly way. It has also launched a new biodiversity programme at several of its compression and interconnection stations.The renovation of the Alfortville interconnection station, completed in 2011, displays the results of these efforts. The point of entry for natural gas into the Greater Paris region, this station which is located on the site of a former gas plant has become a showcase for biodiversity thanks to the support of Natureparif and the Parisian Basin Botanical Conservatory at the National Museum of Natural History.In order to continue in this direction, a three-year biodiversity target contract was signed in November 2011 with the

Reducing greenhouse gas emissionsG R T g a z i s r e p l a c i n g t h e o l d compressors at its stations with energy-efficient electrocompressors and turbocompressors.Thanks to this programme, nitrogen oxide (NOx) emissions have been reduced tenfold since 1999 and CO2 emissions fell by 43% between 2005 and 2011.

The company is implementing innovative solutions for reducing the amount of natural gases emitted during network maintenance and diversions.It uses three techniques including Gas Booster, a highly effective way of collecting and recompressing the gas. Gas Booster has been used on seven occasions since 2009, including once in 2011 with the German operator Open Grid Europe in Lorraine whilst the network had to be rerouted due to work on building the A304 motorway.

2.5 million m3 saving in natural gas emissions in 3 years thanks to Gas Booster.

2.20

2.00

1.80

1.60

1.40

1.20

1.00

0.80

0.60

0.40

0.20

0.002005 2006 2007 20092008 2010 2011

CO2/energy transported (t/TWh)

NOx/energy transported (t/TWh)

NOX AND CO2 EMISSIONS AT GRTgaz COMPRESSOR STATIONS IN RELATION TO

VOLUMES OF ENERGY TRANSPORTED

General view of the Roussines compressor station.

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GRTgaz Val de Seine region, the Ile-de-France region and the National Museum of Natural History.The aim is to incorporate even greater protection for biodiversity into the way we organise and manage our land and industrial sites within the Ile-de-France region.

Green Flag®: a sign of GRTgaz’s undertaking for its major worksitesApplied at an increasing number of worksites, Green Flag® certification dem-onstrates GRTgaz’s wish to adhere with the principles of sustainable development.It unites all the parties involved at a worksite, our employees and our sub-contractors’ staff, around a number of undertakings made during the consulta-tion phase and requires them to apply best practice:• save water and energy; take measures

to prevent pollution; treat water and

selectively collect run-off; limit the use of worksite vehicles;

• securing the worksite and its perimeter; information; promoting employment and benefits for the local economy; quality of relations with residents, local elected figures, partners and other social parties involved;

• keeping to schedule; optimising lock-out periods to limit the impact on gas consumers; customer price satisfaction.

Installed at the worksite offices, the Green Flag® gets raised or lowered depending on the outcome of the various inspections.Internal inspections are conducted throughout the life of the worksite and specialist companies are instructed to carry out external audits at various stages of the project.This has resulted in numerous improve-ments to our worksite operational management, some of which were then rolled out across the board.

7Green Flag certified worksites in 2011.

The Hauts de France II worksite: cutting HGV use785 pipes were delivered from

Germany by rail and 2,400 from

Greece by boat to Dunkirk harbour.

Our exemplary collaboration with

the Community of Major Worksites

of Audomarois meant we were able

to transport 3,190 pipes weighing

36,500 tonnes by barge along the

Neuffosse Canal, in order to be

stored close to the worksite.

Safer worksitesAll persons working for our

contractors are given a Security

Pass after they have received

training, and Security Prizes are

given out in partnership with the

OPPBTP (Office for Health and

Safety in the Buildings and Public

Works Sector) to reward the

contractors that achieve the highest

performance score.

Aerial surveillance of our transmission installations.

GRTgaz 201137

The Green Flag®, symbolises

the commitment of GRTgaz

and its partner companies to

ensuring safety and respect for the

environment at each of its major

worksites.

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Building and succeeding together

COMMITMENT

GRTgaz 201138

« We have a number of values in common with GRTgaz: forging close relationships with the regions, protecting and promoting regional heritage. GRTgaz’s investments are planned well in advance. This makes it possible to account for any archaeological limitations very early on in the process. We have signed an agreement to ensure that we work with each other and ensure all concerns are dealt with; this is done as early as possible to ensure a harmonious working relationship. »Arnaud Roffignon, Managing Director of the National Institute of Preventive Archaeological Research (INRAP)

Working for GRTgaz means helping build the energy infrastructure of Europe whilst respecting its regions, the residents and the public interest. It means sharing the ambitions of a company which gives its employees all the resources needed to succeed together.

(Résonance - December 2011)

COMMITMENT

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Teams of substanceIn order to comply with the requirement of autonomy with regard to resources, as established by the 3rd European Directive, GRTgaz has successfully recruited nearly 300 employees who previously worked for the Shared Service Centres at GDF Suez. These new employees work in the fields of information systems, purchasing and logistics, human resources management, accounting and general services.Seminars were held before and after they started in order to give a presentation of their new company, how it works and the possible career paths available to them. There were also discussions to focus on expectations and targets in terms of service quality and efficiency, and to determine the employees’ training needs and draw up the necessary time-frames. A further 129 employees were taken on in 2011, twenty of which had come from work/study training programmes.

GRTgaz runs a proactive policy of providing work/study programmes in order to secure the skills of tomorrow

across the country and for all levels of qualification.Partnerships have been signed with the Ecole des Mines in Saint Etienne, the Ecole Centrale in Paris, the Ecole Central in Nantes and with several Industrial Apprentice Training Centres (CFAI).In 2011, GRTgaz therefore took on 130 young workers on apprenticeship contracts and 58 on professional training contracts.

Training, skills and mobilityGRTgaz has continued rolling out its forward-planning jobs and skills management programme.It has already defined career paths for all its technical, sales and marketing roles and will do so for its support functions in 2012.At the same time, the skills needed for each function are being identified. Every employee will have an annual performance review.By being given training and the chance to share experiences, each employee is able to further his skills and increase his employability.

Employee-driven success

GRTgaz relies on the commitment and professionalism of its employees to lead its development programme to success. Social dialogue, the development of skills and the quality of its working conditions lie at the heart of every project.

WORKFORCE DISTRIBUTION3,062 EMPLOYEES

Operational

Supervisory

Executives

13.8%

50%

36.2%

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GRTgaz encourages internal promotion through two schemes: Elan Pro, which is aimed at operational and supervisory employees and was tested at three units before being rolled out in 2012, and Leader For Tomorrow which is designed for future managers.

Professional training for managersLaunched at the end of 2012, the manager professional training programme was deployed on a much wider scale throughout 2011. Its vocation: standardise practices, create a shared managerial culture and allow managers to fully exercise and progress in their roles.Career paths have been drawn up for the three main levels of management. They include a Daily Management module and additional modules on employment law including a practical and popular employment guide, modules on how to conduct interviews and on Lean Management.

Management workshops and advanced courses are also given to supplement the programme. It covers 22 topics, including nine on safety and working conditions. Some of the training is given as e-learning.

Promoting gender equalityGRTgaz wants to increase the role played by women in the company by ensuring they receive the same treatment and career prospects as their male counterparts. A professional equality agreement was signed in 2008 with the company’s social partners. Efforts are focusing on recruitment, continuous development, the internal orientation of women towards technical roles and returning from maternity leave.“Les Elles du Reseau”, the GRTgaz women’s network, helps identify and introduce new practices based on feedback and proposals.

Managers’ Convention (November 2011).

6.5% 188of the wage bill allocated to training.

young people on apprenticeship and professional training contracts.

Welcoming new employeesA We l c o m e B o o k l e t , j o b

description sheet, a focus on

health and safety and the New

Employees Induction Day for new

managers in order to teach them

the company’s core values and

practices are all ways in which

GRTgaz helps new employees

fit in.

More than 240 female workers, one third of all the women at GRTgaz, met on 6 December 2011 to discuss and evaluate the actions carried out as part of the “Les Elles du Reseau” network.

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COMMITMENT

Gas movement assistant for the Rhône-Méditerranée region.

individual and group contributions to the company’s success.

The amounts paid out as part of the employee profit sharing scheme are subject to each establishment achieving its local targets and to the achievement of national targets as regards GRTgaz’s commitments to i ts customers , employees and the regulator: managing operating costs, occupational health and safety, industrial security, pipeline repairs, corporate social responsibility etc.In order to get employees even more involved with the growth of the company, in 2011 GRTgaz launched its first share capital increase specifically for employees. So far 55% of employees have signed up to the scheme through the GRTgaz Employee Saving Plan, Alto.

As regards medical insurance, the Electricity and Gas Industries Sector Agreement came into force on 1 January 2011. Under this agreement, all employees and those who retire will receive payment of their healthcare costs to the best company standards.

Safety and well-being at work: ambitious aimsGRTgaz wants to ensure employees enjoy the highest possible levels of safety and working conditions.The frequency of accidents requiring sick leave was 4.5 per every million hours worked in 2011.The aim is a fourfold reduction in the number of accidents by 2015.Every new employee undergoes a Safety Induction. The Credo Derap’Pas, a set of 13 essential safety rules, are explained and issued to every employee.Each unit holds its own Safety Day.Training is reinforced throughout the year by placing the emphasis on responsible behaviour towards oneself and towards others. Managers are mobilised and encouraged to demonstrate their commitment in the field.A gas accreditation scheme is currently being run for operational managers and consignment managers who must agree to implement the company’s safety policy. Our technical training incorporates prevention, compliance with procedures and internal standards

Supporting disabilityGRTgaz is committed to employing 15  disabled workers between 2010 and 2012, including three whose skills profiles do not match our requirements and who will need professional training. With this in mind, each unit’s Disability Correspondent has been trained in how to include disabled workers in employment interviews. Awareness campaigns have also been directed at all employees. GRTgaz has taken part in several recruitment forums, including a Handichat event held during the Disability and Employment Week. Five disabled employees and three disabled work/study trainees were hired in 2011.

GRTgaz has also forging partnerships with businesses in the protected sector (for disabled workers), using them for reprographics and printing projects and for the restoration and maintenance of green spaces.

Encouraging commitmentLEmployee commitment is encouraged through its fair pay policy and an incentive scheme which recognises both

GRTgaz 201142

A sign language workshop, an

introduction to Braille, wheelchair

experiences: the Handiweek

awareness week allowed GRTgaz

employees to better understand

the problems faced by disabled

people with in the working

environment.

11months’ awareness training in the risks of ground-level accidents.

140Reso+ information screens across the 130 GRTgaz sites.

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COMMITMENT

Behavioural Safety VisitsIn 2011, GRTgaz decided to update its policy of on-site visits to ensure behavioural aspects are being taken into account.All managers, including the man-agement team, will therefore receive training in 2012. Behavioural Safety Visits involve observing every employee at his workstation in order to identify any risk factors. The obser-vation is conducted by the manager. Afterwards a discussion allows the field agent to identify and imple-ment behavioural practices that will help increase security.

1st Safety Charter for Work/Study TraineesIn 2011 GRTgaz drew up and signed its first Safety Charter with the Languedoc-Roussillon Centre for Industrial Apprenticeships. The aim is to place safety at the heart of the apprenticeships of the 150 work/study trainees recruited by the company each year.

Employment workshop (Managers’ Convention, November 2011).

350employees came together for the II Managers’ Convention.

and good professional practice.Safety training is reinforced and complemented by self-training tools. All learning is tested.

Well-being at work is closely monitored and is the subject of a multi-year action plan. “Better at Work”, a special working group comprised of Health and Safety secretaries, occupational physicians, managers and HR employees has produced a specific action plan. It includes GESTE, a scheme for managing work-related stress which has been put in place to help prevent at-risk situations.Managers are trained in and made aware of the requirements of stress management.

Ready to listen and discuss: paving the way forwardGRTgaz holds constructive dialogue with its social partners and is committed to getting every employee involved in its company project and to keeping them informed about changes in the energy sector and about its challenges.

In 2011 the II Managers’ Convention brought together 350 employees. The programme included workshops for discussing European energy policy and how it affects the company as well as the implementation and results of the Crescendo project.Reso+, a dynamic information stream displayed on video screens has been installed at the cafeterias and meeting rooms at GRTgaz’s sites. Reso+ displays a continuous stream of information shorts about the network, performance indicators, a press review, dispatches on the latest from the energy sector and films about the company. GRTgaz has carried out a survey into employee satisfaction and expectations. It found that 85% are happy to work for GRTgaz, 91% appreciate their job and 79% would like to pursue their career within the company. Most employees expressed expectations relating to their personal contribution to the company project, greater cross-disciplinarity between divisions and more information about job vacancies.

GRTgaz 201143

A new partnership with CodegazFinancially rewarding business units based on their occupational safety and sustainable development perfor-mance: this innovative scheme is what underpins the partnership agreement between GRTgaz and Codegaz which was renewed in 2011. GRTgaz will also sell its decommissioned equipment and materials to the association and will partially recompense the time its employees dedicate to Codegaz’s humanitarian actions.

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COMMITMENT

Planning routes with the least possible impact and optimising local integrationEach region has its natural heritage, its history, its residents and their jobs. And each project must respect all of these. GRTgaz is committed to establishing constructive relationships of trust with all local players, including communities, authorities, economic players, landowners, farmers, residents and associations.The aim is to fully integrate the transmission network into the local setting at all levels by encouraging joint solutions tailored to each specific case.

Proposals for new pipelines undergo several studies before any decisions are made. The impact study assesses all the possible ways the project could affect the human and natural environment and the local economy. It sets forth what measures have been taken to avoid, reduce or where possible compensate any obvious negative impact.All parties are informed well in advance of any work by means of meetings and

talks. Once all discussions are over and the studies have been completed, the chosen route for the pipeline is put to public scrutiny in order to adapt it even further to the local requirements and limitations.

This open and communicative approach has taken on a new dimension with the public debates that were organised by the CNDP (French National Commission for Public Debate) for the Arc de Dierrey, Eridan and Cyrénée projects: around forty meetings were held for Arc de Dierrey and for Eridan and twenty or so for Project Cyrénée.These debates, which were run by an independent authority, raised the credibility and transparency of GRTgaz’s policy of consultation.They gave the project teams the chance to hear other points of view that were then used to adapt their projects further.

In addition to the measures required by regulation, GRTgaz encourages ongoing dialogue with local players.

Growing with the regions

GRTgaz conducts its development and modernisation programmes in close collaboration with all parties involved and endeavours to ensure the region receives as many of the economic and social benefits as possible.

Project Survey 2011Every year GRTgaz carries out a

survey among the elected figures,

farmers and local decision-makers

who will be directly affected by the

existence of the pipeline once the

worksite is completed.

• 97% trust GRTgaz and believe

safety has been taken into

account.

• 94% are happy with the way

work is carried out and believe

the environment has been

protected.

• 92% believe they have been

correctly informed and are happy

with the dialogue.

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COMMITMENT

Land-related undertakings at GRTgazBy extending the t ime a l lowed for public debate and dialogue, GRTgaz is endeavouring to meet all expectations as closely as possible and to provide guarantees in response to the ecological, agricultural and socio-economical concerns of those whose land is affected.A Charter sets out the land-related undertakings made by GRTgaz as part of a pro-active approach specific to each project.Open to all GRTgaz’s partners who wish to work alongside the company to help the local integration of a project, this Land Commitment Charter guides the company’s teams in its relationships with local residents and other parties.

Information 24/7GRTgaz publishes reports about all its activities on its website where each of its major projects has its own individual

page. The history of a project and a description of the most recent events can be accessed at any time, together with the minutes of consultation meetings and the information bulletins published for each project. There is also a message board for sending questions to the project team. The questions and answers are then published on the GRTgaz website.

Maximum protection for farmersNinety percent of our pipelines run through rural areas. For several years there has been a national protocol with the FNSEA and the Chambers of Agriculture that sets forth the undertakings made by GRTgaz. It is supplemented by local addenda signed with the particular Chambers of Agriculture who are affected by a project.

The aim is to keep disruption to farms to a minimum and to guarantee all land

is restored to its original condition once the pipeline has been laid.For the building of the Hauts de France II branch, GRTgaz and the three Chambers of Agriculture for Nord-Pas-de-Calais, the Somme and the Oise have set up a steering committee. It in turn refers to a group of agricultural, soil and engineering experts from GRTgaz in order to preserve the quality of the land through which the pipes are laid. At the worksites themselves, new techniques using geotextiles, sand and flatboard to prevent compression of the plants.

Viewing routes using the new geographical information system Micado.

600service strip agreements have been privately negotiated and signed with land owners for the 51 km of pipeline running from Pitgam to Nédon.

GRTgaz: official partner of the Wildflower Meadows competitionOrganised by the French Federation

of Regional Nature Parks and

the Chambers of Agriculture, it

rewards farmers who protect and

encourage the biological richness

of the meadows that they farm

within the country’s natural parks.

Eridan Biodiversity WorkshopsThese meetings between local

environmental management and

conservation groups and GRTgaz are

organised in each of two regions: in

the South from Saint-Martin-de-Crau

to Pierrelatte and in the North from

Pierrelatte to Saint-Avit. Run by envi-

ronmental experts, they help provide

input data for our impact studies.

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COMMITMENT

Protecting the environment, in respect of biodiversityGRTgaz does everything possible during its projects to protect the fauna, flora and diversity of species. Independent ecologists are consulted well before any routes have been mapped out in order to draw up inventories, which are repeated all through the building stage and the land restoration works.

Partnerships with the National Federation of Regional Nature Parks, the National Museum of Natural History, Natureparif and the National Forestry Commission help GRTgaz to apply best practice when laying its pipelines and when maintaining its service strips within sensitive areas and those that run through forest land.Covered in their original topsoil, which is carefully removed and then replaced once the pipes have been laid, when these strips pass through protected areas they are never seeded or weeded,

just simply mown after fructification. This ecological management approach allows rare species to flourish.

Protecting and promoting archaeological heritageIn 2011, GRTgaz signed a 5-year partnership agreement with the INRAP (National Institute of Preventive Archaeological Research, which is in charge of listing, preserving and studying artefacts hidden in the subsoil, in collaboration with the DRAC (Regional Departments of Cultural Affairs). The aim is two-fold:• to schedule the involvement of

the DRAC and INRAP who need to carry out diagnostics and possibly excavations well before any work starts in order to give archaeologists the necessary time without causing any delays to major projects;

• to promote any archaeological discoveries that are made.

These may be the subject of exhibitions or initiatives aimed at the public in

GRTgaz 201146

A founding member of the Linear Infrastructures and Biodiversity Club, GRTgaz has

adopted the targets of the Grenelle

Environment Forum which wishes

to develop a Green and Blue Belt

allowing species to move from

place to place.

Official Route Markers from the French Ramblers’ Association. Aerial view of a service strip.

€480 million invested in the Hauts de France II project and approximately €50 million in local benefits.

6,500volunteer route markers from the French Ramblers’ Association given equipment by GRTgaz.

GRTgaz has s igned an agreement with the Brenne Regional Nature Park to

ensure respect for the environ-

ment, the protection of biodiversity

and sustainable development.

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COMMITMENT

Service strips help preserve the flora and fauna.

order to raise awareness of France’s archaeological heritage.

Maximising local economic benefitOur worksites have a significant impact on the local economy and on employment in a number of sectors: machinery, land clearing, earthworks, civil engineering, transport, construction, landscaping, hostelry, catering, local businesses, etc.

GRTgaz has signed a Good Practice Charter with the National Federation of Public Works in order to shorten payment deadlines for contractors and it is working with the Chambers of Commerce and Industry in order to involve local businesses in its worksites.It is also working with job centres and with training and back-to-work schemes in order to put job seekers in touch with the worksite contractors.

When preparing for the work on the Hauts de France II project, GRTgaz forged a partnership with the Community of Major Worksites of Audomarois, which includes the Chamber of Commerce and Industry of Greater Lille, the employment sector, the economic development sector, the Chamber of Commerce and Industry of the Opal Coast and the association Entreprendre Ensemble which works in the Dunkirk region.GRTgaz has confirmed its requirements in terms of skills, equipment and contractors as well as its key dates so that all companies who wish to offer their services can get organised.

Safety firstGRTgaz raises awareness among residents and businesses about what precautions to take to ensure the safety of pipelines when work is going to be carried out near to the network.

Preserving natural heritageLaying a pipeline also creates an opportunity for other long-term improvements which can increase the tourist appeal of the land it crosses through. An official partner of the French Ramblers’ Association, GRTgaz helps maintain, design and create public footpaths. It supports the publication of walking guidebooks and the dedicated flora and fauna discovery pages in the Association’s magazine, Passion Rando.Travelling on foot is a long-standing tradition among gas operators since for many years it was the only way to survey the network. GRTgaz also helps organise Rando Challenges® and rambling days out.

GRTgaz 201147

Creating EmploymentJob centres and Entreprendre

Ensemble, working with GRTgaz,

the Dunkirk LNG terminal and

the Port of Dunkirk, have created

a scheme to put job seekers in

touch with the contractors who

are recruiting people to help build

the LNG terminal and the Hauts

de France II line. A €3 million

investment has been made to fund

250,000 hours of training for the

positions available.

3rare endangered species, 6 protected species and more than 120 species of national interest have been identified in Ile-de-France along the GRTgaz service strips.

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RESULTS

A well-balanced model

RESULTS

GRTgaz 201148

« CDC Infrastructure is investing in assets that are essential for the economic growth and appeal of our country, that are carbon-neutral and that can generate recurring long-term income.An investment in GRTgaz helps guarantee the ongoing growth of an infrastructure vital for a reliable energy supply and the efficiency of the gas market in France. »Jean Bensaïd, CEO of CDC Infrastructure, shareholder of GRTgaz via Société d’Infrastructures Gazières, a director of GRTgaz

GRTgaz is committed to ensuring uniform improvement in its commercial, technical, economic, social and environmental performance and to finding the best possible compromise between the expectations of its shareholders and the public interest.

(Résonance - December 2011)

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RESULTS

Activities and highlightsSo that it can independently provide all the support functions needed for its success, on 1 January 2011 GRTgaz hired 262 employees from the Shared Service Centre run by the Infrastructures branch of GDF Suez.Three major capital transactions for the company have also been completed: the opening up of the capital of GRTgaz to a new shareholder and to employees and a European stakeholding.

Société d’Infrastructures Gazières, a public consortium comprising the Caisse des Dépôts and its subsidiaries CDC Infrastructure and CNP Assurances, has made a long-term commitment alongside GDF Suez to help expand GRTgaz in both France and Europe. Therefore on 12 July 2011, SIG acquired a 25% capital stake in GRTgaz, 7% of which was through a subscription to a €300 million capital increase and 18% through the purchase of shares previously owned by GDF Suez, the sale price for which was set at €810 million.This strategic partnership will boost GRTgaz’s industrial policy.

Business and results analysis

GRTgaz 201150

Some major projects were approved by the Energy Regulatory Commission in 2011, including:• on 19 April 2011, the go-ahead for the

Eridan Project to build a new natural gas transmission pipeline in the Rhône Valley, running parallel to the existing pipeline in this region, and to renovate the interconnection stations at Saint-Martin-de-Crau and Saint-Avit, at an estimated cost of €484 million. The project is scheduled for completion in 2016 and will eventually facilitate the merger of the two North and South balancing zones.

• on 22 December 2011, the approval of a €1,185 investment proposal for connecting the terminal to the Pitgam station and for reinforcing the main network along the Hauts de France and Arc de Dierrey sections in order to meet the needs of shippers as regards the construction of the Dunkirk terminal by EDF, Fluxys and Total.

Sales activitiesFrom a sales viewpoint, the year saw dynamic activity despite difficult market conditions caused by the mild weather. At the end of 2011, GRTgaz had 89 shipper cl ients, mostly

GRTgaz wanted to give employees an opportunity to share, in the long term, in the company’s forecasted growth. Employees were therefore allowed to subscribe to a €3.5 million capital increase. They now own 0.13% of the share capital, through Alto, the GRTgaz Employee Saving Plan.

GRTgaz became the sole owner of GRTgaz Développement SAS, which had previously been owned by GDF Suez. GRTgaz Développement is a holding that owns 34% of BaumgartenOberkappel Gasleitungsgesellschaft mbH (BOG), an Austrian company and the operator of the West-Austria Gasleitung (WAG) gas transmission network that runs between Austria and Germany.

GRTgaz has taken all the steps needed to comply with Directive 2009/73/EC of 13 July 2009 (the “3rd Directive”) which was transposed into French law by Order 2011-504 of 9 May 2011, codifying the legislative section of the Energy Code. All the company’s efforts resulted in GRTgaz obtaining CRE Certification on 26 January 2012, confirming its compliance with the requirements of the Energy Code.

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RESULTS

industrial players, up 13 compared to 2010. Sales of delivery capacities rose by 2% and trading at PEG was up 43%. On 14 December 2011, GRTgaz launched two of the three new modules of its secure internet portal TRANS@ctions where all natural gas shipper clients can reserve transmission capacities directly on line.

InvestmentsGRTgaz has continued its programme of investments with €524 million spent on network development, maintenance and upgrades.• As part of the “Multi-fluids” decree,

the company has inspected 2,474 km and repaired 2,426km of pipelines.

• It is also continuing its programme of building and renovating its compressor stations. The interconnection of the Fontenay-Mauvoison stat ion and a new electro-compressor were put into service at the end of the year. Work on the Saint-Avid and Chazelles stations is underway.

• The new HQE-certified logistics platform was officially opened on 2 December 2011.

Located in Châteauroux in the heart of France and fitted out with all the latest logistics technology, this platform is designed to improve the performance of GRTgaz by central is ing the management of the national stock needed by teams during infrastructure maintenance, renovation, extension and creation.

Results GRTgaz recorded sales of €1,564

million in 2011, a 2.9% increase compared to 2010.• Gas transmission brought in €1,418

million accounting for 90.7% of total sales. Transmission capacity sales were up €32 million (2.35) on 2010.

This can be explained largely by the increases in the network access prices which rose by 3.9% on 1 April 2010 and by 2.9% on 1 April 2011, although this was offset by a reduction in volume. Volumes transported fell by 6.8% compared to last year due to the mild weather in 2011.• Income from connection services

paid in on a fee-basis rose by 3.2% compared to 2010 to reach €37 million in 2011 accounting for 2.4% of overall sales.

• Connections to combined cycle gas turbines generated an income of €7 million (0.4% of total sales).

• The inter-operator variance account with GrDF (the manager of the gas distribution network) and sales of gas for balancing the network generated an income of €48 million and accounted for 3% of total sales.

• Invoices for auxiliary services came to €54 million, 3.5% of total sales. They comprised mainly technical services and engineering. GRTgaz also capitalises its own expenses making a total of €95 million, up by 5.7% compared to 2010.

The operat ing marg in was €801 million, a €1 million rise on the previous year. This difference can be explained mainly by a €44 million rise in net sales but which was offset by a €46 increase in operating expenses, not including allocations for depreciation and provisions.The change in operating expenses was due mainly to:• a fall in the consumption of raw

materials and supplies: €16 million;• higher taxes and duties: €8 million;• an increase in other purchases and

external costs: €14 million;

GRTgaz 201151

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RESULTS

KEY FIGURES (in millions of euros) 2011 2010 2009

Turnover 1,564 1,520 1,479

Other operating income 110 112 85

Operating costs - 1,154 - 1,082 - 1,078

Gross operating surplus 801 800 724

Operating income 520 550 486

Net profit 110 176 110

Net fixed assets 6,264 5,994 5,748

Equity capital 3,267 3,746 3,431

Net financial debt (1) 2,813 1,991 2,126

Investments 524 554 658

1 Corrected for cash and cash equivalents, short-term investments and GDF SUEZ’s financial current account.

• higher personnel expenses: €34 million;

• and an increase in other costs: €6 million.

Net allocations for depreciation and provisions were up by €26 million as a result of the opening of new installations.

Operating profit was €520 million, a €30 fall on 2010.

F inancia l prof i t was down €17 million due to a €16.6 million rise in interest charges.

Non-recurring profit fell €54 million due to:• not repeating the write-back of the

€74 million disassembly provision that was recorded last year;

• a €10 million reduction in the provision for additional depreciation to benefit from tax incentives;

• losses on removals of assets down €10 million.

Pre-tax profit was €110 million, a €65 fall on 2010.

Outlook for 2012GRTgaz has the ambition of becoming the operator of choice in Europe and hopes to strengthen France’s strategic posit ion for natural gas trading in Europe. Achieving these aims will require in particular a broader commercial offering and the increased monitoring of safety, customer service quality, operational management of the business and its related risks, economic and financial performance and the financial profitability of its assets.

The company is set to continue expanding its network capacity thanks in particular to the completion of its ambitious Dunkirk and Eridan projects which represent investments of €1,185 million and €484 million respectively and which are scheduled for opening at the end of 2015 and in 2016.The Crescendo company project which ran from 2009 to 2012 has allowed the company to move closer to the targets it set itself. As for 2012, it will be a year of active preparation for the next phase of the project. It will see the start of negotiations with the CRE regarding the next ATRT 5 transmission prices which are due to come into force in 2012. This will require excellent costs management, the anticipation of events that could occur during the next pricing period and adapting to more incentivising pricing structures.

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RESULTS

Balance sheetIn thousands of euros 31 Dec.

201131 Dec. 2010

31 Dec. 2009

Net Net Net

ASSETS

Intangible assets 105,519 47,569 31,523

Tangible assets 5,611,390 5,449,020 5,247,796

Fixed assets in progress 490,937 479,397 449,947

Financial fixed assets 56,368 17,707 18,544

Fixed assets 6,264,214 5,993,693 5,747,811

Stocks 91,650 63,618 70,349

Advances & deposits paid on orders 186 289 277

Debtors 195,594 199,125 222,026

Personnel and social organisations 2,418 475 868

Other receivables 55,758 48,202 170,335

Cash and equivalents 34,476 134,154 59,535

Prepaid expenses 1,989 2,283 2,350

Current assets 382,071 448,147 525,740

Foreign exchange differences - gain 0 15 0

Total assets 6,646,285 6,441,855 6,273,551

LIABILITIES

Share capital 536,921 500,000 500,000

Share premiums 1,027,838 1,714,556 1,714,556

Reserves 42,589 33,812 28,304

Brought forward 84 822 155

Profit (loss) for the financial year 110,492 175,539 110,176

Investment grants 1,506 1,594 1,678

Regulated provisions 1,547,723 1,319,948 1,076,468

Equity capital 3,267,152 3,746,271 3,431,336

Provisions for liabilities 3,010 2,940 6,778

Provisions for charges 44,178 35,227 120,829

Provisions for liabilities and charges 47,189 38,167 127,607

Bank loans and overdraft 13,659 17,426 5,405

GDF SUEZ loan 2,838,518 2,107,496 2,173,939

Miscellaneous debt 6,135 4,304 12,020

Advances and prepayments received on orders

3,872 30,008 53,320

Creditors 306,192 296,407 277,225

Tax and social debt 116,061 133,054 103,908

Other debt 47,507 68,722 88,760

Loans and debts 3,331,944 2,657,416 2,714,576

Foreign exchange differences - loss 0 0 32

Total liabilities 6,646,285 6,441,855 6,273,551

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RESULTS

Profit and Loss StatementIn thousands of euros 2011 2010 2009

Third party access to network 1,418,244 1,386,345 1,323,557

Connection services 37,262 36,109 39,013

Sales of finished goods 48,122 39,091 24,594

Other income 59,928 58,472 91,830

Sales 1,563,555 1,520,018 1,478,994

Stored production 157 -357 -4,135

Capitalised production costs 95,314 90,190 77,927

Reversals of depreciation and provisions, transfers of charges 4,461 13,123 3,282

Other operating income 10,185 9,140 7,647

Operating income 1,673,672 1,632,114 1,563,715

Purchases of raw materials, supplies and other consumables 96,201 80,333 127,594

Changes in stocks -24,304 8,747 -1,451

Other purchases and external charges 462,851 448,607 421,128

Taxes and similar levies 58,307 50,735 49,777

Wages and salaries 166,459 146,676 145,889

Social charges 88,240 72,531 76,165

Depreciation 271,660 252,825 225,888

Provisions 13,389 6,701 15,446

Other expenses 21,309 14,915 17,148

Operating expenses 1,154,112 1,082,070 1,077,584

Operating profit (loss) 519,560 550,044 486,131

Financial income 1,927 1,500 3,758

Financial charges 105,232 88,089 98,694

Financial profit (loss) -103,305 -86,589 -94,935

Operating Profit before tax 416,255 463,455 391,195

Non-recurring income 27,931 103,528 21,422

Non-recurring expenses 272,445 294,500 246,656

Non-recurring profit (loss) -244,514 -190,972 -225,234

Employee profit-sharing 875 3,505 -336

Tax on profit 60,374 93,438 56,121

Net income 110,492 175,539 110,176

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RESULTS

Workforce indicators2011 2010 2009

Employees 3,271 2,915 2,905

Work/Study contracts 188 153 150

Permanent contracts 3,062 2,736 2,733

Under 25 189 127 127

26-35 758 715 710

36-45 933 827 848

46-55 1,028 949 953

56 years and over 154 118 95

Men 2,406 2,241 2,252

Women 656 495 481

Executives 1,108 907 876

Non-executives 1,954 1,829 1,857

% women in management 26 23 22

Disabled workers (hired in 2011) 76 (8) 45 (2) 51

Expenditure on sheltered employment organisations (€k) 490 301.6

Statutory recruitments (number) 129 91 124

Work/study contract recruitments (number) 122 82 103

Percentage of wage bill allocated to training (%) 6.7 6 5.8

Employees trained 2,635 2,327 2,303

Employees trained/total workforce (%) 86 85.1 84

Women trained/total female workforce (%) 74.5* 79.4 70

Non-executives trained 72.6 88.6 88

Training costs per person trained (€) 1,197 1,385 1,283

Average number of training hours per employee trained 45 39 38,3

Average number of training hours per female employee trained 37.2 37.7 35.7

Average number of training hours per trainee 12.9 15.2 14.6

Training time given per subject

Specialist technical training 32,258 32,148 28,097

Quality, Environment, Health and Safety 32,748 31,928 32,290

Management, Languages and Other 41,360 26,646 27,816

Overtime 38,058 35,837 32,393

Total absenteeism (hours) 210,124 206,068 181,840

Sickness leave (hours) 162,275 122,969 116,761

Number of fatal accidents (employees) 0 0 0

Accident frequency rate (employees) 4.5 5.9 3.91

Severity rate (employees) 0.1 0.17 0.13

Number of fatal accidents (providers) 0 1 1

Accident frequency rate (providers) 8.1 7.7 6.6

Number of Collective Agreements signed during the year 7 8 7

* Due to extensive recruitment of women in 2011.

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RESULTS

Environmental Performance Indicators2011 2010 2009

Pipelines located in protected or recognised

natural areas (km) 8,000 ND ND

Number of ISO 14001 certified sites 17 16 15

Environmental expenditure 1 (€k)

(investments + operation)108,599 86,847 45,571

Environmental accidents 0 0 0

Complaints relating to environmental incidents 3 7 6

Legal convictions 0 0 0

Natural gas transported (TWh) 643 689 663

Other energy consumption (GWh)

Natural gas 1,917 1,956 2,135

Fuel oil, diesel 0.475 0.662 0.384

Electricity 161 156 222

Emissions

Natural gas emissions (tonnes) 9,228 10,232 7,226

Natural gas emissions saved (tonnes) 2 >379 NC NC

CO2 emissions (tonnes) 318,000 331,000 395,000

NOx emissions (tonnes) 198 212 259

Greenhouse gas emissions

(eq g CO2/kWh transported)0.72 0.80 0.88

Number of carbon assessments (number or % activity) 0 1 0

Water consumption (m3) 23,190 18,315 25,258

Waste production 3 (tonnes)

Non-hazardous waste 26,439 16,460 18,927

Special waste 1,674 1,578 1,813

Number of Green Flag certified worksites 7 1 -

Biodiversity

Number of assessments performed 3 5 3

1. The figures take into account the correction of an error in 2011 regarding the 2010 declaration of these expenses.

2. Using the Gas Booster system has avoided the emission of 501,000 m(n)3 of natural gas i.e. nearly 379 tonnes (0.756 g/m3). Further emissions have been avoided thanks to other devices such as repair sleeves and stopple plugs.

3. Waste produced: From 2009 this figure includes waste produced at development worksites.

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GRTgaz, a public limited company (société anonyme) with share capital of €536,920,790, head office at 6, rue Raoul Nordling, 92277 Bois Colombes Cedex, France,

registered at the Company Registry (RCS) of Nanterre under the number 440 117 620.

Médiathèque reference: 2RTB0812

Photo credits: GRTgaz / ABACAPRESS / FFRandonnée, Hamid Azmoun, Balloide-Photo, Nicolas Dohr, Franck Dunouau, Philippe Dureuil, Philippe Grollier, Cédric Helsly, Arnaud Joron, Cédric Martigny, Roland Mouron, Guillaume Ramon, Hervé Tavant, WilliamK.

ISSN registration pending – Editorial Board: Chantal Caillat-Murat – Information & Advice Illustrations: Lucie Bertrand ([email protected])

This document was produced by an environmentally friendly printer on paper of certified origin.

May 2012 – Design and production: créapix – +33 (0)1 47 42 00 11

Head office Immeuble Bora

6, rue Raoul Nordling92277 Bois-Colombes Cedex

France+33 (0)1 55 66 40 00

GRTgaz - Val-de-Seine Region26, rue de Calais

75436 Paris Cedex 09 France

+33 (0)1 40 23 36 36

GRTgaz - Central Atlantic Region10, quai Emile Cormerais

BP 70252 44818 St Herblain

France+33 (0)2 40 38 85 00

GRTgaz - Rhône-Mediterranean Region33, rue Pétrequin

BP 6407 69413 Lyon Cedex 06

France+33 (0)4 78 65 59 90

GRTgaz - North-Eastern Region24, quai Sainte Catherine

54000 Nancy France

+33 (0)3 83 85 35 52

GRTgaz - Engineering CentreImmeuble Delage

7, rue du 19 mars 1962 92322 Gennevilliers Cedex

France+33 (0)1 56 04 01 00

Page 62: Business and Sustainable Development Report 2011 · ContentS BASICS 02 Interview with Philippe Boucly 04 2011: ten steps to a better tomorrow 06 Rapid growth on the wholesale market

Shaping the future of gas transmission

HEAD OFFICEBORA building

6, rue Raoul Nordling 92277 Bois-Colombes Cedex

France+33 (0)1 55 66 40 00

www.grtgaz.com

GRTgaz operates the high-pressure natural gas transmission system throughout most of France. With more than 32,000 km of pipelines and 26 compressor stations, it has the longest and one of the best interconnected systems in France. In 2011, GRTgaz invested €524 M in the transmission of natural gas in the best conditions of safety and fluidity, and increasing the security of supply to France and Europe by giving access to diversified sources of natural gas. GRTgaz employs more than 3,000 people to build the transmission system of the future.