business and professional communication: principles and skills for leadership steven beebe &...

BUSINESS AND PROFESSIONAL

COMMUNICATION: PRINCIPLES

AND SKILLS FOR LEADERSHIP

Steven Beebe & Timothy Mottet

This multimedia product and its contents are protected under copyright law. The following are prohibited by law:

- Any public performance or display, including transmission of any image over a network;

- Preparation of any derivative work, including the extraction, in whole or in part, of any images;

- Any rental, lease, or lending of the program.

Prepared by: San Bolkan, CSU Long Beach

Copyright © 2013, 2010 Pearson Education, Inc. All Rights Reserved.

CHAPTER 1

Communicating and Leading at Work

© B. O’Kane/Alamy


Communication and You

Without communication skills, you are less likely to be successful.

◦ Communication is the most valued workplace skill.

◦ Without effective communication skills, your career may suffer.


Leadership and You

Regardless of your professional goals, you will influence others through communication.

◦ To lead is to influence others.

◦ Enhancing communication competence can enhance leadership abilities.


Communication: Making Sense and Sharing Sense

© AP Photo/Douglas Gorenstein/NBC


The Nature of Communication

Human Communication is about:

◦ Making sense

◦ Sharing sense

◦ Creating meaning

◦ Verbal and nonverbal messages


The Components of Communication

Source: The originator of the message◦ Encoding: Turning thoughts into a code◦ Decoding: Interpreting the message

Message: The information communicatedReceiver: The person interpreting the messageChannel: The means by which the message is

expressedNoise: Anything interfering with the interpretation of

the messageFeedback: The response to the messageContext: The environment of communication


Leadership: Influencing Others Through Communication

© Chris Ryan/Alamy


Leadership Perspectives

Leaders help make something happen

Leaders create the extraordinary

Leaders are ethical

What do these perspectives have in common?


Leader Versus a…

1. Manager: A person appointed to coordinate and facilitate.

- Keep things organized

- A focus on the short term

- Coordinates the work without influencing its

design

2. Follower: A person who implements another person’s plan

- Engage in the work designated by others


Leadership Approaches

1. Trait approach: A focus on the psychological and physical attributes that make for an effective leader.

- Intelligence

- Confidence

- Social skills

-Administrative skills

- Enthusiasm

- Honesty

- Competence

- Not afraid to speak up



2. Functional approach: Leaders are people who perform essential functions, tasks, and processes.

Task function- Help the team get work done

- Ensure that the task gets completed

Process function- Maintains a harmonious climate

- Promotes a friendly atmosphere



3. Styles approach: Leaders use 1 of 3 primary leadership styles.

Authoritarian- Give orders and control others

Democratic- Consult with the group for its input

Laissez-faire- Take a hands-off approach



Three more leadership styles:

Situational- Select styles as the circumstances change

Transformational- Influence people to see the future in new ways

Servant- Be of service to the group


Principles of Leadership

1. Be aware of your communication- Be aware of your motives

- Be aware that people perceive situations differently

2. Effectively use and interpret verbal messages- Encode and decode accurately

3. Effectively use and interpret nonverbal messages

- Encode and decode accurately


Principles of Leadership Continued...

4. Listen and respond thoughtfully to others

- Be other-oriented

- Respond thoughtfully to others

5. Appropriately adapt messages to others.- Make a decision about your communication goal

- Tailor your message to the person receiving it


Relating to Others

Relationship: An ongoing connection we make with others

Interpersonal communication: When two people interact to mutually influence each other for the purpose of managing relationships

Impersonal communication: Communication by which you respond to a person as an object or based on their role


What do you think?Can we treat all people interpersonally?

Are there times when communicating impersonally is appropriate?

With whom do you normally communicate impersonally?


Collaborating with Others

Group communication: Communication that occurs between 3 – 15 people◦ Share a common goal◦ Influence each other

Team: A coordinated group of people striving towards a specific common goal◦ Clearly defined roles, duties, and responsibilities◦ More highly structured than a group


Presenting to Others

Public communication: When a speaker addresses a gathering of people to inform, persuade, and/or entertain them

◦ Developing, organizing, and delivering a presentation

◦ More formal and structured than group or interpersonal communication


business and professional communication: principles and skills for leadership steven beebe &...

Documents

pearson education

copyright law

professional communication

communication competence

effective communication

leadership abilities

derivative work

professional goals