business and interview etiquette

7/27/2019 Business and Interview Etiquette

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Business and Interview

Etiquette

Preparing Studentsfor the Real World


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The Agenda

Career Preparation

Creating a Resume and Cover Letter

Interviewing Etiquette

Social Etiquette

Dining with Style and Grace

Communicating with the Industry


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Career Preparation


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Why Prepare?

Its a jungle out there..

Competition is strong, and the way we

present ourselves is under closerexamination more than ever before.


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Preparing for Work

Positive Thinkingstart your preparation for work now, by

developing a positive attitude about life.

Getting StartedObtain literature, read books on careeradvice, find out who your local employers are.

Complete career awareness assessments to determine what

you may be good at.

Leisure interestsactivities and interests outside of your

studies may help direct you into a career.


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Defining your Ideal Job

Eight Factors to consider:

Which skills do you want to use?

What special knowledge do you have?

What kind of people do you want to work with?

What kind of work environment do you prefer?

Where do you want your next job to be?

How much money do you want to make? How much responsibility are you willing to

accept?

What things are important to you?


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Creating a Powerful

Resumeand

Cover Letter


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Why is a Resume so Important?

Organizes your thoughts.

Helps you recognize skills and interests. Makes you feel good about yourself.

Markets your functional skills better.

Turns your education into a career reality. Helps you achieve your goals.


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What Can a Resume Help You Do?

Apply for summer and part-time jobs

Apply for colleges and for scholarships

Apply for internships Find mentors

Get References

Network


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Creating your Resume

Your Contact Information

Your Goal or Objective

Education and Academics

Skills Honors and Awards

Activities

Workshops, Seminars and Related Programs

Internships, Work-Study Programs and Tech PrepPrograms

Service-Learning and Volunteer Experiences

Work Experience


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Cover Letter Goals

Makes employers want to look at your resume

Gets potential employers interested in you.

Impresses them with your experience and skills

related to a job opening.

Shows your interest in their company andcustomers.

Shows that you are dependable, professional anddetermined

Asks for an interview or indicates the jobseekers follow-up plan.


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Creating The Cover Letter

Your name & address

Date

Contact Persons Name and Address

Salutation

Opening Paragraph

Middle Paragraphs

Contact Information and Closing


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Opening Paragraph(Attention and Interest)

Classified Advertisement

I read your advertisement in the Chicago Tribune for a Hostess on Sept.28, 2002

Unsolicited Mailing I would like to apply for a position as a Hostess with Prime Rib Depot. I am

seeking a summer position where I can use my communications skills and workwith the public.

The Internet I am sending my enclosed resume as an application for the Hostess position with

your company. I found the opening listed on your Web site. I am seeking a

position where I can use my communications skills and work with the public.

Referral I was referred to you by Mike Thomas, who is my neighbor. He tells me that you frequently

hire dependable, hard working high school seniors at your restaurant. Currently, I am seekinga summer internship where I can use my communications skills and work with the public.


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The Middle Paragraphs(Desire)

#1 - Summary of your background and criticalskills (hard skills) to show you are a match forthe position. As my resume indicates, I am active in the culinary arts program and the school

caf at my high school. I recently was the silver medal winner at the state StudentInvitational. I maintain a 3.0 average and worked 10 hours per week during theschool year.

#2A persuasive paragraph with a few softskills. If you are seeking a dependable, hard-working, and friendly young

person to work as a hostess for the summer, I would like to beconsidered.


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Jennifer Dean

3135 High Low Road

Hilltop, IL, 69504

December, 3, 2002

Ms. Jane Howard

General Manager

Prime Rib Depot

344 Center Street

Chicago, IL 60554

Dear Ms. Howard,

I was referred to you by my neighbor, Tom Williams, who told me

about your restaurant. I will be graduating from Stamford High

School in May and would like to be considered for a hostessposition.

I will have competed ProStart, a culinary and restaurant

management program, and am skilled in food preparation and

customer service. My work history includes part time positions at

fast food restaurants as well as a hostess at a casual diner.

If you are interested in hiring a dependable, hard-working,and

friendly young person to work this summer, I would like to be

considered.

I am available afternoons at (000) 000-000 after 4 p.m. I will be

available for an interview at your convenience. Thank you for your

time.

Sincerely,

Jennifer Dean

Enclosure: Resume

Info about you

Date

Contact Person

Salutation

Opening Paragraph

Middle Paragraphs

Contact Information

and closing


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Netiquette

Problem with e-mail is that your tone caneasily be misunderstood

Always read your email before it goes out.

Dont forget the rules of spelling andgrammar.

Never omit a greeting

and/or closing.

Never use ALL CAPITALS.


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Interviewing Etiquette


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The Perfect Candidate

A complete application

Personal appearance

Answering questions completely

Consistent work attendance

Positive attitude and behavior

Good interpersonal relations

Completing tasks efficiently


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Pre-Interviewing Courtesies

Acknowledge your acceptance.

Do your homework on the company.

Prepare your questions.

Make sure you know how to get to the interview

location

Coordinate your wardrobe and portfolio. Look your best.

Be 10 minutes early.


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Basic Grooming

DressingFormal/Business Casual

Accessories

Footwear

Hygiene

Hair care

Nail care

Skin care

Body odour

Bad breath


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YOU ARE WHAT YOU

WEAR! People make the following decision about you in the wink of an eye when

they meet you for the first time:

Your economic level

Your education level

Your trustworthiness

Your social position

Your level of sophistication

Your economic heritage

Your social heritage

Your educational heritage

Your moral character

Your success


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Making a good

First Impression

The way you dress is the single biggest nonverbal

communication you make about yourself.

Your dress conveys success, trustworthiness,

intelligence and suitability.

Lean towards the conservative side of style.

Avoid loud colors and printed fabrics

Make sure your clothes are nicely pressed.


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What should I wear?

IDont

ThinkSo !!


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Clothing Tips for Men

Conservative 2-piece dark suit,navy blue or medium to darkgray.

Long sleeved blue or whiteshirt.

Silk tie complimenting in coloror style

Black dress socks

Dark polished shoes andmatching belt

JewelryNo bracelets,earrings or large rings.


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Dress for Success


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Clothing Tips for Women

Dark conservative suit. Twopiece 1 or 2 button jacket andknee length skirt.

White or light colored long

sleeved blouse that is not lowcut or sheer.

Black well polished shoes with1 to 1 inch heels.

Natural tone or sheer blackpantyhose.

Limited conservative jewelry.


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DRESSING FOR WOMEN

Salwar/Suit/Saree

Shoes

Purse Watch

Jewellery

Cosmetics Casuals


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Dress for Success


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Body Language

Dos

Make frequent eye contact

SmileTake notes

Smile

Nod frequently

Smile

Keep you hands out of your

pocket

Donts

Slouch

Cross you arms

Tap your feet

Clear your throat

repeatedlyBite your lips or nails


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Dos and Donts in an interview

Entering an Interview Room

Walking to the interview table

Taking the seat Asking for water

Seating Posture

Placing your bag or other belongings

Cell phone


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Contd.Dos and Donts in an

interview

Managing sudden itches

Yawning

Sneezing Eye contact

Dress code

Para language Managing silence

Facial expression


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Contd.Dos and Donts in an

interview

What to do when offered a cup of coffee/tea/any

other drink

Smoking before interview

Bad breath management

Chewing Pan/Gutka/Gum

Perfumes and deodorants

Handling a panel in place of a single interviewer

Exiting the interview room


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The Interview

The Application

The Greetingsthe handshake, the names

The ChitChat

The Corethe interviewing questions

The Questions - Have your questions ready!

The CloseWhat happens next?


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Filling out an Application Form

Follow Directions.

Dont leave any blanks.

Be neat.

Be prepared.

Provide positive information about

yourself.

Avoid negative information about yourself.


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Post Interview

Ask for their Business Card.

Reflect on how your interview went.

Write down important discussion

points.

Write a thank you letter. Follow up with a phone call.


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Social Etiquette


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Meeting and Greeting

Who introduces who?

Traditionally, a man is always introduced to awoman. Not necessarily in business.

Highest person of rank is mentioned first.Remember: Big, may I introduce Small.

A younger person is always introduced to anolder person

It is helpful to include the persons title

Always state your name.


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Tricks for remembering names

Repeat the persons name a few times to

yourself after youre introduced.

Use the persons name immediately in theconversation after an introduction.

Immediately introduce that new person to

someone else you know.

Jot down the persons name


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Mastering the Handshake


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The Pull-In


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The Two-Handed Shake


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The Topper


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The Finger Squeeze


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The Bone Crusher


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The Palm Pinch


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The Limp Fish


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The Proper Handshake

Firm, but not bone-crushing

Lasts about 3 seconds

May be "pumped" once or twice

from the elbow Is released after the shake, even

if the introduction continues

Includes good eye contact withthe other person

Hold your drink in your lefthand to avoid a cold, wethandshake


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Respecting Physical Differences

Dont stare or avert your gaze.

Avoid using words such as handicapped,

crippled and invalid Avoid using healthy and normal to refer to

those without disabilities.

Talk to everyone in a medium tone of voice.

Helping someone is discouraged, unless given

permission to do so.


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Dining with Style and Grace


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Knowing table etiquette will put you at ease.


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Your Basic Place Setting


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The Formal Dinner Table Setting


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Where do I start?


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Basic Table Manners

Lets get seated

Proper napkin use

Ordering from the menu

Minding your posture

Excusing yourself


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Good Luck!

Any Questions?

business and interview etiquette

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