COMMUNICATION BARRIERS

COMMUNICATION BARRIERSExcellence in Business Communication,Thill, Bovee. (2008)

NOISE AND DISTRACTIONS External distractions rangePoor acousticsUncomfortable meeting roomsCrowded computer screens with instant messages and reminders.MultitaskingInternal distractionsThoughts and emotions that prevent audiences from focusing on incoming messages.

COMPETING MESSAGESCompete with other messages that are trying to reach your audience.Information OverloadDifficult to discriminate between useful and useless information.Amplifies workplace stress.

FILTERSHuman or technology intervention between the sender and the receiver. Intentional (filling e-mail messages based on sender or content) Unintentional (aggressive spam filter that deletes legitimate e-mail)Organizational culture People or companies that deliver your message can distort it, either accidentally or to meet their own needs.

CHANNEL BREAKDOWNSThe channel simply breaks down and fails to deliver your message. A colleague you were counting on forgot to deliver your message to your boss.Data sent to a customer might have gotten lost in the mail.Computer server might have crashed and prevented your blog from displaying.

CAUSES OF COMMUNICATION ANXIETY Strategic communication in business and the professions, OHair, Dan. (2008). 6th ed.

Novelty: People are especially anxious in new communication situations.Formality: Prescribed actions and behavior and allow little deviation from those norms.Subordinate status: Being in a subordinate position often causes people to feel intimidated.Conspicuousness: Situations that put people at the center of others' attention.Large groups: speaking in front of large groups

Lack of skill: does not have the communication skills necessary to be effective in some situations.Past experiences: Failure in certain communication situations may cause anxiety about future encounters.Evaluation: Knowing that communication skills are being assessed.

HOW TO SOLVE BUSINESS COMMUNICATION PROBLEMSCommunicating for Result: a guide for business and the professions. Hamilton, Cheryl. (2008). 8th ed.

UNDERSTAND THE SITUATION What are the facts? What can you infer from the information youre given? What additional information might be helpful? Where could you get it? Try to imagine yourself in the situation. The fuller an image you can create, the better

BRAINSTORM SOLUTIONS There are several possible solutions.Consciously develop several solutions. Measure them against your audience and purposes.Which solution is likely to work best?

IF YOU WANT TO ADD OR CHANGE INFORMATION, GET PERMISSION FIRST. You can add facts or information to the problems only if:RealisticConsistent with the way real organizations workDoes not change the point of the problem.

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