built on the entrepreneurial spirit of the youth of india, relationships and friendships for life

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Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life.

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Page 1: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life.

Page 2: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

• Born in 1982 with the coming together of&

• A Shapoorji Pallonji company since 2002• Market Leaders in pure water and cleaning• One of Asia’s largest Direct Sales consumer products companies

with direct relationships with over 10 million customers• An institution that has churned over 100,000 successful Sales

Leaders (Eurochamps) over the last 30 years

Your Friend For Life

Page 3: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Your Friend For Life

Page 4: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Our Belief

Page 5: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Our Dreams

• Eureka Forbes will be a World Class, Billion Dollar, Multinational Corporation

• Leaders in Health, Hygiene, and Safety Products & Services through Power Brands

• Create a Happy Family of Eurochamps• Customers are emotionally hooked to the Eurochamp and the Company• Cross-cultural, Global Presence in 50 Countries serving over 20 million

Customers• Be an Ambassador of Goodwill to Society and the Earth we live in

Page 6: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Our Ethos

Page 7: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Our approach to the market

Luxury

Premium

Mass Market

Rural – Bottom of the Pyramid

Projects

ProductsEF

L Dire

ct

Cons

umer

Divi

sion

Forbes Professional Care

B2C spaceB2B space

Eurosmile - service

Page 8: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

• A strong team of over 8000 committed ‘Eurochamps’ operating from 132 cities & towns of India from 220 branch offices ‘Customer Response Centres’

• 324 EuroPartners (Franchisee Operations in the same towns as above) help increase our reach.

• 402 EuroSathis (Franchisee Direct Operations) in as many towns.

• 600,000 new consumer homes added to the family each year.

Our Direct presence in over 500 towns

Page 9: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Our Pillar of Success – Customer Service

• ISO 9000-2008 certification for after sales in key Cities– 1100 service partners– 5800 trained technicians

• Over 3.9 Million customers covered under AMC– 85 % of service revenue is thru annual maintenance contract

• Customer Confidence Center – Unique initiative – Call 3988 3434 – Customers can check the authenticity of Service technician

• 12 hour National Call Centre – Eurohelpline– Telephone– Web support

Page 10: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

280,000 home visits each day

• We knock as many doors as the entire population of the UK every year• No one covers India better

– 10,000+ effective demonstrations each day– Over 40,000 kitchen visits each day by our service team

• Unmatched Reach and undivided attention– 21,000 man hours of ‘one-on-one customer interaction every single

day• Trained manpower• 80% of customers within a 5 km radius

Page 11: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Covering India

Over 1650 towns and 82% of Urban India Homes (SEC A, B & C)

TIER 1

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TIER 4

TIER 5

TIER 6

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32 Towns

117 Towns

157 Towns

391 Towns

79 Towns

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| 63% of SEC A&B Urban Households

| 19% of SEC A&B Urban Households

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Direct Sales

Page 12: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life
Page 13: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Categories & Brands

For HomesFor OfficesFor Institutions

Drinking water POE & Municipal Solutions

Sewerage treatement

For Homes

For safe water on the go

Packaged drinking water

For Homes

For Homes

Institutional products & solutions

Intrusion Alarm

CCTV systems

Video Door Phones

Access Control

For Homes

For OfficesFor Vehicles

Intelligent Living Home Automation Solutions

For HomesFor OfficesFor Institutions

For Cars

For HomesRural India

Page 14: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Pure & Safe Drinking WaterName a water condition, we have a solution for it

• 17 technologies addressing 17 water conditions : 17/17• Range of 48 models across different technologies• Pure drinking water to balanced drinking water • Pure drinking water to tasty drinking water • Products certified by Indian Medical Association• Trust of over 10 million mothers• After Sales Service across the country

Page 15: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

30 years of Leadership across technologies

Ultra violet

• 71% share of the organised market

Reverse Osmosis

• 44% share of the organised market

Others

• Overall 53% Share

Page 16: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

• We’ve embarked on an initiative to set up community water plants in rural India. Till date, we provide safe drinking water to 23,151 households in 96 communities. And a means to earn a livelihood.

• Aimed at greater attendance in schools, improved hygiene and safe drinking to the children.

Pure & Safe Drinking WaterThe birthright of every Indian

Page 17: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Safe Water and Waste Water TreatmentSure and steady progress

Page 18: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

• Pioneers, Super brand with + 89% Market Share• Range spans from a domestic Vacuum Cleaner , Steam Cleaners to

Municipal Road Sweepers• Air purification solutions for homes and offices• Facility Management Solutions• Clean Train Stations (Indian Railways)

Solutions for a cleaner environmentVacuum Cleaners, Air Purifiers, Cleaning Solutions..

Page 19: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

• One of the widest range of electronic security and surveillance systems for homes and offices.

• Strategic tie-ups with world majors like Honeywell, Bosch, Group 4

• 24x7 Centralized Monitoring Station• Customised solutions and installation

Safe and Secure HomesMaking people live life without fear

Page 20: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Protecting LivesPortable Fire Extinguishers for homes & establishments

Page 21: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

• Aquamall – the backbone supporting it all.• Aqua diagnostics –Asia’s most prestigious water Research Centre• 18 water labs that monitor ground water• Over 6000 postal codes mapped for ground water quality

www.waterwonderfulworld.org• 5000+ hits each month

Not always visible but our backbone…

Page 22: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

4 State of the art ISO Certified factories with a capacity of 100,000 units per month

Green Factory of Dehradun

• LEED INDIA GOLD rating, Indian Green

Building Council

• 100% Green Power (Windmill Power)

• Thermal Insulation (Fly Ash Bricks &

Hollow Brick Construction)

• Geo-Thermal Air Ventilation System

• Rain Water Harvesting

• Natural Light Harvesting

• Turbo Ventilators

• Reed Bed Waste Water System

• Solar Outdoor Lighting

Our Manufacturing Facility…our pride

Page 23: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Partnering with the best…across the globe

• Lux International AG (World’s oldest Direct Sales Company)

• Pentair & GE (World’s largest Residential Water Company)

• Comac (Italy’s leading Cleaning Solutions Provider)

• Waterlogic (UK’s leading Institutional Water Company)

• Honeywell (World’s leading Security Solutions Provider)

Page 24: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

No Vacancy

Karne Gaya Tha Mai Naukari Ki TalashPass hua tha mai first classJahan bhi kiya seach maune kaamPaya maine no vacancy ka naamKa sakta tha main bahut achche se apna kaamPar nahi janta tha kisi Minister ka DhamAaj ke yuva ka bhrastacharBana raha tha mera acharHoka aakhir lacharKiya maine aatm hattya ka vicharAaya mai Bharatiyee rail ki patri par,Atma Hattya ki chitthi chhod aya gatri parLikha tha mai maroonga jahar KaakarPar jaher ne mujhko mara nahiMilawat se bachne ka koi chara nahiBharitya rail ne mujhko mara ek dhakkaMujko gend banakar mara ek jordar chhakaYaad agai mujko meri naaniAsptal me letkar maang raha tha pani

By Ashok Gupta

Not just selling..India’s one and only call centre manned by Eurochamps with special needs

Page 25: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Not just selling..

Page 26: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

We are Future ReadySocially Connected

• India’s top 5 corporate websites• 3 Fan Pages on facebook

+6 Lakh Fans• Dedicated YouTube channel• WAP ready• Lead management - Instant call

connect in 130 cities with Eurochamps mapped by pincode..all in 30 seconds.

• Each month attracting 200,000 unique visitors resulting in over 10,000 sales & 6,000 service enquiries each month

Page 27: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

A Case Study at Richard Ivey School of Business, Canada

Forbes AsiaAquaguard Delivery: “Filtering all our worries away as we make our sure and steady way ”

Some of our practices that have become benchmarks…

MAKE AwardsConsistently for 5 years in a row in India; and for 3 years in Asia.

Endorsed By The Marketing Guru Cited in Philip Kotler’s – “Marketing Management (the Marketing Bible)

Page 28: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

Some recognitions along the way…Among India’s Best Employers: Hewitt Associates Studies

Water Icon Awarded by UNESCO – Water Digest

The Golden Peacock commendation for most Innovative Product (2008 / 2012)

India’s Most Customer Responsive Consumer Durable Company

Avaya Global Connect & The Economic Times Award for “Customer Responsiveness”

The Frost & Sullivan Awards for Best Company of the year; and Customer Service Leadership.

Superbrand Recognition

Page 29: Built on the entrepreneurial spirit of the youth of India, relationships and friendships for life

And we dream of making our

world a happy, healthy, safe and

pollution-free world that built

on trust and this lasting

relationship.

Relationships