building your ux team through practical usability testing
DESCRIPTION
Given at User Focus 2012 ConferenceTRANSCRIPT
Get Your Train On:Building Your UX Team Through
Practical Usability TestingGSA First Fridays Usability Program
Jonathan RubinAngela Hooker
October 2012
Hi!
Jonathan Rubin@jonathan_rubin
Angela Hooker@AccessForAll
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Usability tests +
Usabilityeducation
= More trained
UX staff!
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In this 30 minutes
1. What is First Fridays?2. How to create an educational
program3. Stories from “graduates”
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1. What is First Fridays?
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Education Demonstration Tests Awareness
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Best: Two rooms to test
Observation room Testing room
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First Fridays “discount” testing
8:30 – 11:30 AM = 3 testers, 1 hour
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First Fridays “discount” testing
8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibility
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First Fridays “discount” testing
8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems
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First Fridays “discount” testing
8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems12:45 – 1:30 PM = Offer solutions
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First Fridays “discount” testing
8:30 – 11:30 AM = 3 testers, 1 hour11:30 – Noon = Lunch and accessibilityNoon – 12:45 PM = Collect problems12:45 – 1:30 PM = Offer solutions1:30 PM = Adjourn
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First Fridays “discount” testing DOT Interior IRS Army NASA OMB
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State FCC USAJobs Census NSF And 35 others
Free @ HowTo.gov/firstfridays
Usability testing scripts
Email templates Best practices Final report
examples
Project management
Before and after screenshots
Videos Etc.
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Hallway test
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Teach ‘em to fish …
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In this 30 minutes1. What is First Fridays?2. How to create an educational
program
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Behind the curtain
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Team sport
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Each test is a training opportunity
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Matrixed approach to staffing Part-time
volunteers! Borrow from other
departments You are “providing
skill building opportunities”
Flexible needs: 1 -20 hours a month
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Many roles to choose from• Observe• Room Manager• Greeter• Data Collector• Backup
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Grow your own facilitator
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Get it: Rocket Surgery Made Easy
Commit to monthly product testing
Same time each month
More observers + more testing = more buy-in
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4-step process
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Make a big deal
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Make a syllabus for trainees
1. Summary
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Make a syllabus for trainees
1. Summary2. Cost + duration
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Make a syllabus for trainees
1. Summary2. Cost + duration3. Program goals
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Make a syllabus for trainees
1. Summary2. Cost + duration3. Program goals4. Schedule and timeline
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Make a syllabus for trainees
1. Summary2. Cost + duration3. Program goals4. Schedule and timeline5. Optional reading
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Manage it
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In this 30 minutes
1. What is First Fridays?2. How to create an educational
program3. Stories from “graduates”
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Graduate 1: internal• Needed UX work
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Graduate 1: internal• Needed UX work• Four months training with us
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Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30
users
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Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30
users• Informed content of 100s of pages
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Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30
users• Informed content of 100s of pages• Speaks publicly about usability
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Graduate 1: internal• Needed UX work• Four months training with us• Comparison test – 2 designs, 30
users• Informed content of 100s of pages• Speaks publicly about usability• Tests on Call Center
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Graduate 2: external Couldn’t persuade agency to test, so
volunteered
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Graduate 2: external Couldn’t persuade agency to test, so
volunteered Four months training with us
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Graduate 2: external Couldn’t persuade agency to test, so
volunteered Four months training with us Made 8 personas (tested 4)
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Graduate 2: external Couldn’t persuade agency to test, so
volunteered Four months training with us Made 8 personas (tested 4) UX test and marketed it
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In conclusion …
You can do it
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In conclusion …
You can do it No cost – and money saving
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In conclusion …
You can do it No cost – and money saving Employee multiplier
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