building trust towards excellence · 11.00 am opening remarks: progress and commitment in...
TRANSCRIPT
MEDICAL TRAVEL MARKET INTELLIGENCE
2018
CONFERENCE
3RD AND 4TH SEPTEMBER 2018 | ALOFT, KUALA LUMPUR SENTRAL
BUILDING TRUST TOWARDS EXCELLENCE
www.mhtc.org.my/insight2018 #insigHT2018
2018
ONFERENCE ONFERENCE
THANK YOU
Deputy Minister of Finance Malaysiafor of�ciating insigHT2018
YB Dato’ Ir. Haji Amiruddinbin Hamzah
Our sincere appreciation to
2018
THANK YOUOur sincere appreciation to
YB Dr. Lee Boon ChyeDeputy Minister of Health Malaysiafor gracing us with your presence and delivering the opening remarks at insigHT2018
Diamond Sponsor
Supporting Partners
Of�cial Airline Partner
Product Sponsors
Supported by
2018
SHERENE AZLI
“Salam” or Greetings from Malaysia Healthcare.It is my honour to warmly welcome all our distinguished guests, speakers, stakeholders, members of the media and delegates to insigHT2018, Malaysia’s leading medical travel market intelligence conference. insigHT is currently in its third installation and has evolved into an instrumental tool to communicate new directions and inspirations for the advancement of Malaysia as a leading global destination for healthcare.
As Malaysia Healthcare carves a new niche identity and sets new achievement benchmarks for ourselves, we are faced with the challenge to strive harder in enhancing every aspect of the patient journey experience. Hence, we have orchestrated insigHT2018 to expound on the theme of “Building Trust Towards Excellence”. TRUST, being one of the greatest commodities of our industry, has enabled us to reach greater heights and propel Malaysia’s identity further in the global landscape.
The bars are raised even higher for us after having attained numerous international awards and acknowledgements. Malaysia Healthcare must now proactively maintain its high quality standard offerings and subsequently, supersede them. We hope that insigHT2018 will open our eyes up to novel inspirations over the next two days for this very purpose.
Once again, I wish you all a productive insigHT2018 and trust that you will be able to explore new ideas and experiences from all industry movers present and together, we shall achieve excellence.“#MHmenangsamasama” or #MHwinstogether
Experience Malaysia Healthcare, Embrace Malaysian Hospitality
CEO of Malaysia Healthcare Travel Council,Malaysia
2018
About MHTC
The Malaysia Healthcare Travel Council (MHTC)
was founded in 2009 as an initiative by the
Ministry of Health Malaysia. Corporatised in
2011, MHTC has been entrusted with the
responsibility of curating the country's
healthcare travel scene by showcasing the
country’s heritage of warm hospitality and
world-class healthcare services. MHTC plays a
dual role in the healthcare travel industry; the �rst is
to facilitate industry players and service providers
into a more focused development strategy. Secondly,
MHTC promotes the healthcare travel industry through
our brand, Malaysia Healthcare and the tagline “Quality Care
for Your Peace of Mind”.
With a vision to raise Malaysia’s pro�le as the “Leading Global Healthcare
Destination”, the Council aims to differentiate Malaysia among regional industry
competitors by positioning the country as the Fertility and Cardiology Hub of Asia. Carrying the tagline Experience Malaysia
Healthcare, Embrace Malaysian Hospitality, MHTC will also facilitate the nation’s �rst healthcare travel campaign, Malaysia
Year of Healthcare Travel 2020.
2018
About insigHT
insigHT, the leading medical travel market intelligence conference in the region, provides more than just a forum for thought leaders and medical travel experts to collaborate, innovate and share knowledge to foster the development of the industry. It is an experience where new connections and lasting opportunities are created.
This year, insigHT presents the theme of “Building Trust Towards Excellence”. Emphasising on building our greatest asset, TRUST, the conference will explore how this indispensable component forti�es networks, partnerships, relationships and initiatives, while opening avenues to create new opportunities throughout the value chain.
With a strong vision to see insigHT become a reputable international conference by 2020, this conference is held annually to highlight progressive trends, research and best practices. This is the platform to strengthen the local and regional healthcare travel ecosystem through long-term development within the industry.
Medical TravelMarket Intelligence Conference
26th and 27th September 2017 Connexion @ The Vertical, Bangsar South, Kuala Lumpur
MALAYSIA HEALTHCARE
GOING BEYOND
2017
www.mhtc.org.my/insight2017#insigHT2017
MEDICAL TRAVEL MARKET
2018
CONFERENCE
3RD AND 4TH SEPTEMBER 2018 | ALOFT, KUALA LUMPUR SENTRAL
BUILDING TRUST TOWARDS EXCELLENCE
www.mhtc.org.my/insight2018 #insigHT2018
2016Growth Opportunities
from Co-opetition
2017Malaysia Healthcare
Going Beyond
2018Building Trust
Towards Excellence
24 & 25 September [email protected]
Pre-Register with us!MEDICAL TRAVEL MARKET
2019
CONFERENCE
MEDICAL TRAVEL MARKET
2018MHTC Representative Of�ces
Koléga X Mark Plus 5th �oor
Gedung Segitiga Emas Business Park
Jalan Prof. Dr. Satrio
Kuningan, Jakarta Selatan 12940 IndonesiaIndonesia
Room No. (8), Ground Floor, Yuzana Tower,
Shwe Gone Daing Road, Bahan Township
Yangon, Myanmar
Myanmar
22, Street 6, Centrosa Ha Do,
Ward 12, District 10,
Ho Chi Minh City, VietnamVietnam
Phone number: +62 812 8971 0029
Email: [email protected]
Phone number: +959 7853 15935
Email: [email protected]
Phone number: +84 096 740 0260
Email: [email protected]
Agents & CollaboratorsTai Orient, China
厦门泰东方健康管理有限公司地址：厦门市思明区七星西路七星一号大厦19楼
Phone：+86 592-2117501Enquiries：400-683-1886Email [email protected] Website: http://www.taiorient.com
PT Triutama Medika Utama, Indonesia
Phone： +6221 460 2888 / +62 818-125-535Email: [email protected]
Jl. Kirana Avenue 1, Boutique Block B1, No. 8,Kelapa Gading, Kel. Kelapa Gading Timur, KEC,Kelapa Gading, 12420, Jakarta Utara, Indonesia
GD Assist, Bangladesh
Phone： +880 29853 601 / +880 16176 66888Email: [email protected] [email protected]
Green Delta Aims Tower (6th �oor), 51-52Mohakhali C/A, Dhaka-1212, Bangladesh
Absolute Beauty Asia, Australia
Phone： +61 412 064 635Email: [email protected]
2 Stanley St Richmond Vic 3121
Al-Hiba, Oman
Phone： +968 9302 5519Email: [email protected]
Regus, Al Seeb, Wilayath of Sur BusinessAddress P.O Box 21; Postal Code: 411
Darussalam Holdings Sdn Bhd, Brunei
Phone： (673) 223 8885Email: [email protected]
The Airport Mall, Simpang 13-25, Unit 10-12,Ground & First Floor, Jalan Komersial JayaSetia, Mukim Berakas ‘A’, Bandar Seri Begawan,BB2713, Brunei Darussalam
NCH Consumer Healthcare Ltd, Bangladesh
Phone： +880 27913262Email: [email protected]
Masum Plaza, 8th Floor, House No. 13, Road No. 15(Rabindra Sarani), Sector 3, Uttara, Dhaka1230, Bangladesh.
2018
2018Agenda
DAY ONE | MONDAY, 3 SEPTEMBER 2018
Time
8.00 AM Registration and Networking Breakfast
9.00 AM Welcome NoteSherene Azli, CEO of Malaysia Healthcare Travel Council
9.05 AM Market Insights I: Trends & New Opportunities of Medical Travel in APAC
10.45 AM Welcome Speech: Building A Trusted Healthcare Destination
Dr. Loke Wai Chiong, Executive Director, Deloitte SEA Risk Advisory
10.20 AM Coffee Break
9.45 AM Consumer Views on Healthcare and the Psychology of TrustAjay Bangia, Director and Geography Lead for IPSOS UU - Southeast Asia
Sherene Azli, CEO of Malaysia Healthcare Travel Council
11.00 AM Opening Remarks: Progress and Commitment in Delivering Clinical Outcomesfor a Trusted and Sustainable Medical Tourism IndustryYB Dr. Lee Boon Chye, Deputy Minister of Health, Malaysia
11.15 AM Keynote Address and Launch of insigHT2018YB Dato' Ir. Haji Amiruddin bin Hamzah, Deputy Minister of Finance, Malaysia
Dendy Kurniawan, CEO Indonesia AirAsia, Sherene Azli, CEO MHTC11.40 AM MOU Signing between Indonesia AirAsia and MHTC
Associate Professor Dr. Jason CH Yap, Associate Professor at Saw Swee Hock, School of Public Health
12.00 PM Press Conference
12.45 PM Lunch
3.15 PM Coffee Break
12.00 PM Industry Insight: TRUST, Key to Going Beyond Medical Tourism -How can Malaysia Move Forward
Prof. Ki Nam Jin, Professor, Health Administration, Yonsei UniversityModerator: Sherene Azli, CEO of MHTC
2.00 PM Market Insight II: Case Study – South Korea’s Medical Tourism
Barry Leonardi, Business Development Manager, Healthcare, APAC, Flywire2.45 PM Diamond Session - Delivering a Patient Centric Payment Experience
Jude C. Uzonwanne, Principal of IQVIA, Singapore3.35 PM Liberating the Value of Healthcare Digital Transformation
Panellists: 1) Dr. Loke Wai Chiong, Executive Director, Deloitte SEA Risk Advisory2) Ilan Geva, President, Ilan Geva & Friends3) Assoc. Prof. Dr. Jason CH Yap, Associate Professor at Saw Swee Hock, School of Public Health4) Dato' Dr. Jacob Thomas, Chairman & Group Medical Advisor, Ramsay Sime Darby Health Care
Moderator: Meera Sivasothy, Presenter of BFM
4.15 PM Fireside Chat: Malaysia Medical Travel - Are We Truly Global?
5.30 PM End
Programme
2018
Time
8.00 AM Registration and Networking Breakfast
9.00 AM Cross Border Insights on Medical TourismNaporn Inkatanuvatana, Head of Marketing Thailand & Myanmar and Head of Southeast Asia Cross Border Marketing, Visa
9.40 AM Unlock the Power of Your Data Capital & Accellerate Your Healthcare Digital Transformation
10.10 AM Coffee Break
10.35 AM Workshop: How "Brand" Drives Trust in Medical Travel
11.50 AM The Farrer Park Experience: Asia’s Fully Integrated Healthcare Hospitality Facility forthe Ultimate Patient Experience
12.30 PM Lunch
2.00 PM AI and Blockchain Will Disrupt and Transform the Medical Facilitation and Tourism
Patrick Lim, Director of Sales Strategy, Asia Pacific and Japan, Dell EMCCharles Lim, Head of Implementation Engineering, Asia Pasific, Siemens Healthineers
Ilan Geva, President, Ilan Geva & Friends
2.35 PM Revealing the Bangladeshi Outbound Healthcare Travellers - Opportunities and ChallengesRahbar Anwar, Managing Director, NCH Consumer Healthcare Limited
3.05 PM Unfolding the Real Value in Digital Marketing in Healthcare Beyond BordersAzleen Abdul Rahim, Managing Partner, Marketing Strategist, NSE PLT
3.45 PM Closing Remarks by CEO of MHTC
4.00 PM End of ConferenceCoffee Break
Marini Saari, Vice President of Corporate Strategy, MHTC
Ajay Bangia, Director and Geography Lead for IPSOS UU - Southeast Asia
4.15 PM Medical Travel Statistics
5.00 PM Consumer Insight: The Indian Outbound Healthcare Travellers: What Do They LookFor and How Do They Make Decisions?
5.45 PM End
Programme
Dr. Timothy Low, Board of Director, Farrer Park Hospital and Regional Medical Head, Asia Pacific, Shire
Dr. Prem Pillay, Neurosurgeon, Singapore Brain Spine Nerves Centre
Closed Session For MHTC Members Only
DAY TWO | TUESDAY, 4 SEPTEMBER 2018 | BREAKOUT SESSION
DAY TWO | TUESDAY, 4 SEPTEMBER 2018 | MASTERCLASS SESSION (by invitation only)
Time
8.00 AM Registration and Networking Breakfast
9.00 AM How CEOs can Drive Global BrandingIlan Geva, President, Ilan Geva & Friends
9.45 AM Return of Investment in Medical Travel
10.15 AM Coffee Break
10.35 AM Maximizing ROI in a Competitive Market by Differentiating Unique Services
11.05 AM The New Malaysia: How to Enable The Medical Tourism Ecosystem?
11.40 AM Healthcare Digital Transformation to Deliver Personalised Patient Care
Prof. Ki Nam Jin, Professor, Health Administration, Yonsei University
Pamela Frank, Director of International Services at Children’s Mercy HospitalDave O'Brien (co-speaker), Senior Relationship Manager, Flywire
12.30 PM End of Masterclass & Lunch2.00 PM Converge to Main Hall
Programme
Yennie Tan, Deals Strategy Partner, PwC Malaysia
Patrick Lim, Director of Sales Strategy, Asia Pacific and Japan, Dell EMCEnno Nehrbass (co-speaker), Head of Digital Health Services Asia Pacific, Siemens Healthineers
2018Conference Area
*Surau at Level 3
Ms Ch’ng Zi Man
Contact Details:
insigHT2018
Email: [email protected]
Ms Iryna Khan Media Enquiries
Email: [email protected]
Press Conference
Room
• Day 1: Launch & Conference• Day 2: Breakout Session
• Day 2: Masterclass
(A)
Booth
(Global Health)
2018
4
2018
Ajay BangiaDirector and Geography Lead for IPSOS UU - Southeast Asia
Ajay is passionate about understanding consumers and the impact of motivation, ability, physical environment and situation on behaviour. He has spent the last 19 years in roles spanning across qualitative research and brand planning, working on categories ranging
from medical tourism to solutions for the silver generation. In his current role, Ajay manages the qualitative practice at Ipsos in Southeast Asia and spends most of his time gaining insights into consumers’ lives.
Assoc. Prof. Dr. Jason CH Yap Associate Professor at Saw Swee Hock, School of Public Health
Dr. Jason serves as an Associate Professor and Director (Public Health Translation) in the Saw Swee Hock School of Public Health in the National University Health System. He is also a public health physician with 30 years of healthcare experience with diverse
responsibilities covering public policy, informatics, marketing and education. He was a healthcare services director in the Singapore Tourism Board, where he headed international branding and marketing for Singapore Medicine, a government-industry partnership to develop and promote Singapore as an international medical hub.
Moderators and Speakers Biodata
2018
Jude C. UzonwannePrincipal of IQVIA, Singapore
Co-leading the APAC Strategy & Transaction Advisory team, Mr. Jude leads client engagements across Asia Paci�c based in the Singapore of�ce, with special emphasis on Corporate Strategy, M&A, Disruption and Scenario Workshops, Go to Market Models,
LOE Planning, and Commercial Strategy. He has over 18 years of experience in management and strategy consulting in healthcare and life sciences, advising pharmaceutical multinationals, joint ventures, insurance companies, private equity �rms, sovereign wealth funds, hospitals, healthcare IT services companies, and health care providers.
Prof. Ki Nam JinProfessor, Health Administration, Yonsei University
Prof. Ki Nam Jin is a professor from Yonsei University, Korea, specialising in the areas of medical tourism, healthcare service design and U-Healthcare. He contributed to the establishment of infrastructure like national certi�cate of medical tourism coordinator and
accreditation system of medical institutions treating foreign patients. He has been hosting Global Healthcare Policy & Management Forum annually since 2015 to provide the ground for knowledge sharing among scholars. In addition, he served as the Head of Academic Advisory Board for 2018 IMTJ Academic Conference.
2018
Barry LeonardiBusiness Development Manager, Healthcare, APAC, Flywire
Barry specialises in healthcare payment solutions and his clients include hospitals, medical clinics and related services. Prior to joining Flywire, Barry spent 7 years in the commercial payments space at United Overseas Bank and American Express
International, Inc. His portfolio includes clients in the healthcare, FMCG, �nancial and logistics verticals.
Sherene AzliCEO of Malaysia Healthcare Travel Council
Sherene Azli took of�ce as the Chief Executive Of�cer of the Malaysia Healthcare Travel Council (MHTC) in year 2015. Within her short stint, she facilitated to raise Malaysia’s silhouette as the “preferred destination for world-class healthcare
services”. Prior to joining MHTC, Sherene was the General Manager at Talent Corporation Malaysia. Preceding that, she was with Telekom Malaysia for 15 years as Vice President of Group Marketing and subsequently as the Vice President of Strategy and Business Development. Sherene's achievements earned her international recognition as one of the 50 “Outstanding Women in Healthcare” at the World Health and Wellness Congress 2017, one of the “30 Women Achievers and Leaders of Malaysia” at the Golden Globe Tigers Award 2017 and the recipient of the “Leadership in Promoting Malaysia as Medical Tourism Destination” at the 2018 Icons of Healthcare Award.
MEDICAL TRAVEL MARKET
2018
Meera SivasothyPresenter of BFM
Meera is currently a General Manager at BFM while hosting the Health and Living radio segment at 4pm on weekdays. In her earlier years, she kicked off her professional career working in investor relations and business development. She then began her career at the
radio station, BFM89.9, in 2008 without any prior experience in broadcasting. She started off working with the news team, then moved on to produce the Bigger Picture segment - the soul of the station - before taking on the role of the segment's main Anchor Presenter in 2010.
Dr. Loke Wai ChiongPartner and Healthcare Sector Leader, Deloitte Southeast Asia
Dr. Loke is a partner and Deloitte’s Southeast Asia healthcare sector leader. He is a healthcare innovator, leader, operator and investor. His signi�cant experiences include being the founding leader of the Health & Wellness Living Lab initiative for Singapore
Economic Development Board, Executive Director of National Medical Research Council, Project Director at an international fund’s global healthcare investment platform, Singapore CEO of a UK-based home-nursing care business and the Director of Quality, Resources and Manpower for National Healthcare Group in Singapore.
2018
Dato’ Dr. Jacob Thomas Chairman & Group Medical Advisor Ramsay Sime Darby Health Care
Dato’ Dr. Jacob was the President of the Association of Private Hospitals of Malaysia (APHM) from 2008 to 2018 and is a member of the Consultative Panel of Healthcare sector of the Malaysia Productivity Corporation (MPC). He serves as a Councillor of the
Malaysian Society for Quality in Health (MSQH), and as a member of the Malaysia Healthcare Travel Council (MHTC). He has been working closely with various NGOs and Government agencies to promote Malaysia Healthcare both locally and internationally.
Ilan GevaPresident, Ilan Geva & Friends
Ilan Geva is a global medical travel expert, specialising in branding and consumer behaviour. He is known for developing outstanding brand platforms with unique conceptualisations and ideations of brand identities. His work has won over 100
industry awards across the continents of Asia, Africa, North America, South America and Europe. Ilan solidi�es brands for health ministries, medical tourism councils, destinations, hospitals, clinics and doctors. Currently, he teaches ‘Branding & Consumer Behavior’ at the University of Chicago and ‘Consumer Behavior & Marketing’ at DePaul University.
2018
Naporn Inkatanuvatana (Aey)Head of Marketing Thailand & Myanmar and Head of Southeast Asia Cross Border Marketing, Visa
Naporn leads the inbound and outbound Southeast Asia cross border marketing strategy with strategic merchants, and tourism boards. She joined Visa since September 2012. Prior to Visa, Naporn was Vice President and Head of Tesco
Co-brand Credit Card at Krungsri Consumer Group, former GE Capital (Thailand). She started her banking career in 2003 at GE Capital as Acquisition and Usage Manager, Salesforce Effectiveness Leader for all Tesco Financial Products.
Patrick LimUDS Director of Sales Strategy, APJ at DELL EMC
Patrick Lim is a subject-matter expert on global trends in unstructured data. He plays an instrumental role in strategic initiatives involving disruptive technologies and solutions across various entities such as the government, healthcare & life sciences,
manufacturing, analytics and other industry segments. He is highly experienced in building and directing businesses for global IT companies in APAC. He has held numerous pro�t and loss, and high-impact revenue leadership positions with Red Hat, EMC, Solid Works, Hitachi Data Systems and IBM.
MEDICAL TRAVEL MARKET
2018
Dr. Prem PillayNeurosurgeon at the Singapore Brain Spine Nerves Centre
Dr. Prem is a medical entrepreneur and advisor in digital health, mobile health, medical robotics and AI (arti�cial intelligence) space. He trained and worked at Cleveland Clinic, Mayo Clinic, the University of Texas, MD Anderson Cancer Centre and the University of
Toronto Hospital system. He was awarded the Mahaley Award (USA/International) for innovative work in endoscopic tumour surgery within the �eld of of neuro oncology. He also received the National Brain Tumor Foundation (USA) award for his work in helping individuals suffering from tumours.
Dr. Timothy LowBoard of Director, Farrer Park Hospital and Regional Medical Head, Asia Paci�c, Shire
Dr. Timothy Low formerly held the positions of CEO of Gleneagles Hospital from 2000 to 2006, and Medical Affairs Senior Executive across pharmaceutical and medical device industries at Covidien, Schering Plough, Covance and Glaxo Wellcome for more than 17
years before becoming the CEO of Farrer Park Hospital, Singapore. He was awarded 2018 Rare Disease Champion Provider of the Year in Asia Paci�c. Concurrently in 2018, he was also conferred the Icons of Healthcare – Leading Healthcare Management Professional of the Year. Dr. Timothy Low was also awarded the “50 Most Talented Healthcare Leaders of Asia” and “Best CEO of the Year” at the Asia Healthcare Excellence Award by CMO Asia in 2016 and 2017 respectively.
2018
Rahbar AnwarManaging Director of NCH Consumer Healthcare Limited
Rahbar is a founding Managing Director of Nuvista Consumer Healthcare Limited (NCH), as well as a partner of Malaysia Healthcare Travel Council (MHTC) in Bangladesh since 2017. He served as a director of Chittagong Chamber of
Commerce and Industry for over four years. Besides that, he is a member of the Pharmaceutical Executive Club, Dhaka Chamber of Commerce and Industry and the Bangladesh Employers Federation among others.
Azleen Abdul RahimManaging Partner at NSE PLT
Azleen is a marketing strategist, professional marketing blogger and editor. He is a co-founder and editor of 3 online magazines which are Azleen.com, Marketing in Asia and Halal in Asia. In addition, he also writes for Utusan Malaysia focusing on tactical
approaches and ideas that relate to all aspects of marketing, branding and social media. Besides that, Azleen also conducts workshops on branding, social media and other elements of digital marketing for public and private sectors.
2018
Marini SaariVice President of Corporate Strategy of Malaysia Healthcare Travel Council
Marini steers initiatives that pave the way for the company’s strategic direction, including research studies, data analytics, and benchmarking exercises in close collaboration with the stakeholders. Starting her career in engineering, Marini then
transitioned to the healthcare industry and was part of the team executing the Quality, Environmental and Safety governance audits. A �rm believer in nation building, Marini left the private sector to pursue a career which involved elevating small and medium enterprises and managing Malaysia’s talent supply in meeting the needs of the industry.
Pamela FrankDirector of International Services at Children’s Mercy Hospital
Pamela has more than 20 years of experience in global business development for healthcare start-ups and non-pro�t teaching hospitals. She has lectured throughout the U.S. and internationally on the globalisation of healthcare and medical travel and also was
a senior advisor to The Association for Health Research & Development (Buenos Aires), EIFIT University’s School of Medicine (Medellin), Medical Tourism Training Inc. (Boston) and Global Emerging Medical Services (Saudi Arabia). As an independent consultant, she developed healthcare partnerships between foreign governments and corporations to add an “international twist” for technology transfer and commercialisation.
MEDICAL TRAVEL MARKET
2018
Dave O’BrienSenior Relationship Manager, Flywire
Dave O’Brien brings more than 15 years of experience to his role as a Global Relationship Manager for Flywire’s healthcare vertical. Through his many successful implementation efforts, hospital clients have realised the full value of offering localised payment methods
for patients while automating and streamlining work�ow for account receivables. Prior to Flywire, O’Brien spent 12 years working in higher education at the Massachusetts Institute of Technology (MIT) and other organisations, developing strategies and expertise in making quality education accessible through affordability initiatives.
Yennie TanDeals Strategy Partner, PwC Malaysia
Yennie is a Partner in PwC Malaysia with extensive M&A experience in Asia over the last 20 years. Yennie leads the deals strategy practice primarily focusing on conducting market studies and commercial due diligence as well as supporting investors to evaluate
the commercial attractiveness and risks of investing in healthcare opportunities in high growth, emerging markets. She is also the Healthcare Deals leader in PwC Malaysia. She has worked with international and local strategic investors and private equity �rms, to evaluate market and investment opportunities across the healthcare value chain from diagnostics, primary to tertiary care, dialysis and rehabilitation amongst others.
2018
Enno NehrbassHead of Digital Health Services Asia Paci�c, Siemens Healthineers
Enno is the Head of Strategy and Head of Digital Health Services for Siemens Healthineers in Asia Paci�c. He has 10 years of top-management consulting experience with special focus on digital transformations, of which 8 years were spent in Asia,
especially in China and the ASEAN region. His focus interests are on cloud-based digital ecosystems and arti�cial intelligence (AI) in healthcare.
Thank You!
2018
Malaysia Healthcare Concierge and LoungeExperience Malaysia Healthcare,Embrace Malaysian Hospitality
At the Malaysia Healthcare Concierge and Lounge in Kuala Lumpur International Airport (KLIA) we connect healthcare travellers to their chosen private healthcare providers and strive to make their experience at the airport a safe and pleasant one.
For their convenience, the MCL team will assist the healthcare travellers’ arrival or departure at KLIA.
Upon their arrival, healthcare travellers are met at the aerobridge, arranged with an expedited route through immigration, baggage reclaim, and customs before entrusting them to our private healthcare providers or family members/caretaker.
During departure, we provide assistance with check-in, through security, immigration and accompany them right up to the boarding gate.
We are located at KLIA main terminal building, Level 3, Gate 8 next to Resorts World Counter
For more information, please visithttps://medicaltourismmalaysia.com/our-services/mgs/
To book, please email:- [email protected] Hours:- 0900hrs – 2300 hrs (GMT +8 Kuala Lumpur)(Charges, terms and conditions apply)
M L
G1
AIRPORTSHOPPE
SAMA-SAMALAUNDRY
DOMESTIC ARRIVAL HALL
KIDZEXPRESS
LIZARAKIOSK
MALAYSINWORK
DIGI
TUNETALK
DUNKINDONUTS
MALAYSIAHEALTHCARETRAVEL COUNCIL
SELANGORINFORMATION
COUNTER
NELSON’S
DELIFRANCEEXPRESS
INTERNATIONAL ARRIVAL HALL 7-ELEVENRESORTS
WORLD
MALAYSIAHEALTHCARE
TRAVELCOUNCIL
LUGGAGESTORAGE
BURGERKING
TOURISMMALAYSIA
CHOCOLATES CELCOMCAFE
RITAZZA
G2 G4G3 G6G5 G7 G8
K J H G F E D C B A
AYAMAZZROTI IMPIT HOT & ROLL
Immigration Clearance
Meet and Greet Service
MEDICAL
2018
ONFERENCE ONFERENCE
Day 1: Key Takeaways
2018
Day 2: Key Takeaways
MEDICAL
2018
ONFERENCE ONFERENCE
Participating Medical Service Providers of MHTC
MHTC Elite Members
76 2155
2018
MHTC Elite Members• Alpha Fertility Centre• Ara Damansara Medical Centre• Beverly Wilshire Medical Centre• Fertility Associates• Gleneagles Kuala Lumpur• Gleneagles Penang• Island Hospital
The information above is correct as of August 2018. Please refer to our website www.mhtc.org.my for more details.
• KPJ Ampang Puteri Specialist Hospital• KPJ Damansara Specialist Hospital• KPJ Tawakkal Specialist Hospital• Loh Guan Lye Specialists Centre• Mahkota Medical Centre • National Heart Institute• Pantai Hospital Kuala Lumpur
• ParkCity Medical Centre• Penang Adventist Hospital• Prince Court Medical Centre• Subang Jaya Medical Centre• Sunfert @ Bangsar South• Sunway Medical Centre• Thomson Hospital Kota Damansara
MHTC Ordinary Members• Advance Vision Eye Specialist Centre• ALPS Medical Centre• Amanjaya Specialist Centre• Assunta Hospital• Avisena Specialist Hospital• Beverly Wilshire Dental• Borneo Medical Centre• Cardiac Vascular Sentral Kuala Lumpur• Columbia Asia Hospital (Puchong)• Dentalpro Dental Specialist Centre• DSS Dialysis Centre (Da Vita)• Genesis IVF & Women’s Specialist Centre• Gleneagles Kota Kinabalu• Gleneagles Medini• Golden Horses Health Sanctuary• IMU Oral Health Centre• International Specialist Eye Centre (ISEC)• Kedah Medical Centre• KL Fertility Centre• KPJ Bandar Maharani Specialist Hospital
• KPJ Damai Specialist Hospital• KPJ Ipoh Specialist Hospital• KPJ Johor Specialist Hospital• KPJ Kajang Specialist Hospital• KPJ Klang Specialist Hospital• KPJ Pahang Specialist Hospital• KPJ Pasir Gudang Specialist Hospital• KPJ Penang Specialist Hospital• KPJ Perdana Specialist Hospital• KPJ Pusat Pakar Mata Centre for Sight• KPJ Rawang Specialist Hospital• KPJ Sabah Specialist Hospital• KPJ Selangor Specialist Hospital• KPJ Seremban Specialist Hospital• Metro IVF Fertility Centre• Normah Medical Specialist Centre• Oriental Melaka Straits Medical Centre• Pantai Hospital Ayer Keroh• Pantai Hospital Ipoh• Pantai Hospital Penang
• Pristine Dental Centre• Prof Muhaya Eye and Lasik Centre• Puteri Specialist Hospital• Regency Specialist Hospital• Sentosa Medical Centre• Sri Kota Specialist Medical Centre• Tawau Specialist Polyclinics• The Tun Hussein Onn National Eye Hospital• Timberland Medical Centre• TMC Fertility & Women's Specialist Centre (Johor)• TMC Fertility & Women's Specialist Centre (Pulau Pinang)• Topvision Eye Specialist Centre• Tung Shin Hospital• White Dental Cosmetic Centre• WQ Park Health and Rehabilitation Centre
2018
M E D I C A L T R AV E L M E D I A A W A R D S2 0 1 8
R E C O G N I S I N G E X C E L L E N C E I N
Medical Travel JournalismR E C O G N I S I N G E X C E L L E N C E I N
Medical Travel Journalism
The Malaysia Healthcare Travel Council (MHTC) is proud to announce the inaugural Medical Travel Media
Awards 2018 (MTMA 2018). MTMA 2018 is a global competition for local and international media that aims to
recognise outstanding journalism on Malaysia’s medical travel industry. An independent judging panel made
up of industry heavyweights and top-notch media experts will evaluate the entries, looking for responsible,
informed, and original stories.
Medical Travel Media of the Year Award
Best Print Report
Best Online Report
Best Broadcast Feature
Medical Travel Journalist of the Year
Medical Travel Editorial Team of the Year Award
Winner and Highly Commended
U P T O
RM50,000W O R T H O F P R I Z E S
T O B E W O N * !
U P T O
RM50,000W O R T H O F P R I Z E S
T O B E W O N * !
C A S H P R I Z E S A N D T R O P H I E S
G R A N D P R I Z E * an exclusive 3D 2N
Malaysia Healthcare Experience
C A S H P R I Z E S A N D T R O P H I E S
G R A N D P R I Z E * an exclusive 3D 2N
Malaysia Healthcare Experience
P O W E R E D B Y S U P E R N E W S R O O M
Visit www.mylovesyou.com/mtma2018 for award details and entry form.Submission period: 3 September 2018 – 30 June 2019 | Material Eligibility: 1 June 2018 – 30 June 2019*Entries are subject to Terms and Conditions set forth in contest webpage. Judges decisions are final.
P R O U D L Y P R E S E N T E D B Y :
A W A R D C A T E G O R I E S :A W A R D C A T E G O R I E S :
IntelectAsia: [email protected] (+603 7726 9277/ 9377) | Trisher Tiew: [email protected] (+603 2726 8688)
2018
Awards and RecognitionThe country’s top medical establishments have garnered through the years. In the last few years,Malaysia has come up on top of several international healthcare and living ratings: International Living (Global Retirement Index 2015, 2016 and 2017)• Malaysia - “Best Country in the World for Healthcare” International Medical Travel Journal – Medical Travel Awards 2018• Health and Medical Tourism: Cluster of the Year – Malaysia Healthcare Travel Council• Highly Commended: Health and Medical Tourism: Destination of the Year – Malaysia• International Hospital of The Year – Gleneagles Kuala Lumpur• International Specialist Patient Centre of the Year: Institut Jantung Negara (National Heart Institute)• International Cosmetic Surgery Clinic of The Year – Beverly Wilshire Medical Centre• International Fertility Clinic of the Year – TMC Fertility Centre• Best Marketing Initiative – Gleneagles Kuala Lumpur (Less Pain, More Gain – a Minimally Invasive Surgery Campaign)• Best Quality Initiative – TMC Fertility Centre• Highly Commended: Excellence in Customer Service – Gleneagles Kuala Lumpur Asia Pacific Healthcare & Medical Tourism Awards 2018• Medical Travel Organisation of the Year – Malaysia Healthcare Travel Council• Medical Tourism Hospital of the Year in Asia Paci�c – Sunway Medical Centre• Hospital of the Year Malaysia – KPJ Healthcare• Best New Hospital of the Year in Asia Paci�c – Cardiac Vascular Sentral• Fertility Service Provider of the Year in Asia Paci�c – Mahkota Medical Centre and TMC Fertility• Cardiology Service Provider of the Year in Asia Paci�c – Institut Jantung Negara• Paediatric Cardiology Service Provider of the Year in Asia Paci�c – Institut Jantung Negara• Oncology Service Provider of the Year in Asia Paci�c – Sunway Medical Centre• Neurology Service Provider of the Year in Asia Paci�c – Sunway Medical Centre• Orthopaedic Service Provider of the Year in Asia Paci�c – KPJ Healthcare• Gastroenterology Service Provider of the Year in Asia Paci�c – KPJ Tawakkal Specialist Hospital• Ophthalmology Service Provider of the Year in Asia Paci�c – International Specialist Eye Centre• Best Health Screening Provider of the Year in Asia Paci�c – Prince Court Medical Centre• Cosmetic Surgery Provider of the Year in Asia Paci�c – Penang Adventist Hospital• Women’s Health and Wellness Service Provider of the Year in Asia Paci�c – TMC Fertility and Thomson Hospital Kota Damansara (formerly known as Tropicana Medical Centre)• Diabetes Service Provider of the Year in Asia Paci�c – Prince Court Medical Centre and Thomson Hospital Kota Damansara (formerly known as Tropicana Medical Centre)• Paediatric Service Provider of the Year in Asia Paci�c – Prince Court Medical Centre• ENT Service Provider of the Year in Asia Paci�c – Thomson Hospital Kota Damansara (formerly known as Tropicana Medical Centre) 2018 Frost & Sullivan Malaysia Excellence Award• Fertility Clinic of the Year – Alpha Fertility Centre• Medical Tourism Hospital Customer Value Leadership Award – Mahkota Medical Centre• Healthcare CSR Company of the Year – Sunway Medical Centre 2017 Frost & Sullivan Malaysia Excellence Award• Medical Tourism Hospital of the Year - Island Hospital Sdn Bhd 2016 Frost & Sullivan Asia Pacific Healthcare and Tourism Awards• Travel Council of the Year – Malaysia Healthcare Travel Council (MHTC)• Hospital of the Year: KPJ Healthcare• Growth Excellence Leadership Award – Sunway Medical Centre• Healthcare Service Provider of the Year – IHH Healthcare Berhad• Patient Care Hospital of the Year – Ramsay Sime Darby Health Care 8th Annual World Medical Tourism and Global Healthcare Congress• 2015 Public Private Partnership Medical Travel Destination of the Year Award 2011 – 2018 MasterCard-Crescent Rating Global Muslim Travel Index• Top Country for Muslim Travel World’s Best Hospitals for Medical Tourists by the Medical Travel Quality Alliance (2013, 2014, 2017, 2018)• Prince Court Medical Centre
www.mhtc.org.my